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Recent guest reviews

Staff was great

Great location

Exceptional customer service! Great place to stay.

it was super nice to have breakfast and indulgence hour on the 23rd floor. I realize we paid for it in our resort fee, but I still feel it saved us money for site seeing. I would like a coffee pot in the lobby.

I can’t stress enough what a great place this is to stay. Staff was great, breakfast and dinner was included and delicious. Close to everything. I will definitely recommend the Westhouse to anyone I know going to NYC, thanks again for the great hospitality

The management was rude and ineffectiveness and it showed in how the hotel operated and their lack of service

Great location!

There was no restaurant, bar, or room service. We were still charged resort fees. Breakfast was provided but they were unable to keep up with keeping food on the buffet table. The rooms were clean and the staff was very friendly. My plan was to have a romantic first night with a bottle of champagne through room service, but not available. Definitely not 5 star service. I should have known as the price for the rooms were low. Location is great.

Great location, really accommodating and nice staff and a net positive experience though the property felt a bit tired. You won’t find a better location with a N/R station right outside and Carnegie hall across the street!

Noisy air conditioner. This gives the impression of the cheap motel

It was under construction with a full facade of scaffolding. And worker making noise at 7am

Gorgeous hotel, very friendly staff, and the place smells incredible.

One of my worst experience with hotel staff ever, very very rude. Small tiny rooms and inconvenient . No close by parking . Limited guest service and HUGE amount of hidden fees can triple your rate. Try to avoid this Hotel, should be reduced to 3+ stars Disappointed

West 55th Street New York NY

Hotel highlights

  • Walking distance to Broadway and Central Park
  • Free buffet breakfast
  • Bar/lounge
  • 24-hour health club

Located in Manhattan, WestHouse New York is adjacent to Broadway and within a 10-minute walk of other popular attractions like Central Park. This 5-star hotel has 172 rooms and welcomes guests with free breakfast, a 24-hour gym, and a rooftop terrace.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.


Rooms

Guests can expect to find 46-inch LCD TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Refrigerators, free newspapers, and free local calls are also standard.


Property features

Guests of WestHouse New York enjoy a 24-hour gym, a rooftop terrace, and a 24-hour business center. If you drive, self parking is USD 45 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include coffee/tea in a common area, a meeting room, and a library.

Room options

Luxury Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

Luxury Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Suite, 1 Bedroom

1 King Bed | Sleeps 4

Luxury Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for WestHouse New York

Everyone (21) Couples (1) Family (5)
5
Family

Staff was great

By on Nov 30, 2023

4
Everyone

Great location

By on Aug 7, 2023

Review comment responded on Aug 8, 2023

Thank you for this lovely review, Todd!We're thrilled to know you had such a wonderful experience at WestHouse Hotel New York. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

5
Friends

Exceptional customer service! Great place to stay.

By on May 1, 2023

Review comment responded on May 2, 2023

Thank you for sharing this wonderful review, Danielle!We are very pleased to hear that you had an enjoyable experience at WestHouse Hotel New York! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

5
Family

it was super nice to have breakfast and indulgence hour on the 23rd floor. I realize we paid for it in our resort fee, but I still feel it saved us money for site seeing. I would like a coffee pot in the lobby.

By on Apr 3, 2023

Review comment responded on Apr 7, 2023

We're happy to hear that you enjoyed your visit and the offerings at the Terrace. We're so glad you enjoyed your overall experience! We hope we have the chance to welcome you again to your new house away from home and look forward to serving as your to hosts once more!

5
Everyone

By on Feb 2, 2023

Review comment responded on Mar 6, 2023

Thank you for your 5/5 rating! We truly appreciate you for selecting WestHouse Hotel NY!

5
Family

I can’t stress enough what a great place this is to stay. Staff was great, breakfast and dinner was included and delicious. Close to everything. I will definitely recommend the Westhouse to anyone I know going to NYC, thanks again for the great hospitality

By on Dec 19, 2022

Review comment responded on Dec 20, 2022

We truly appreciate your praise and are pleased to have served as your hosts and look forward to the opportunity to welcome you again! Happy holidays!

1
Business Business

The management was rude and ineffectiveness and it showed in how the hotel operated and their lack of service

By on Oct 8, 2022

Review comment responded on Oct 23, 2022

We do apologize for any element of your stay that was not perfect and thank you for taking the time to share your observations with us. Your feedback has been shared with our Director of Operations and your feedback is being addressed.

5
Everyone

Great location!

By on Aug 1, 2022

Review comment responded on Aug 1, 2022

We are so pleased you enjoyed our location.

5
Everyone

By on Jun 13, 2022

3
Partner Couples

There was no restaurant, bar, or room service. We were still charged resort fees. Breakfast was provided but they were unable to keep up with keeping food on the buffet table. The rooms were clean and the staff was very friendly. My plan was to have a romantic first night with a bottle of champagne through room service, but not available. Definitely not 5 star service. I should have known as the price for the rooms were low. Location is great.

By on Feb 25, 2022

Review comment responded on Feb 25, 2022

Thank you for your honest feedback! We will take this into consideration as we work to perfect our guest experience. We hope to welcome you back again.

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