Skip to main content
Beginning of main content

Recent guest reviews

great locale, price and valet/door/bell staff simply the best.

Location, excellent / Room view, awesome. Great amenities gym and room

Location. On-Site Amenities. Mattress. Brand - if it is a Westin then it has to good and it went beyond those expectations

Great location with plenty of stuff around to see. Only short train ride to times square...nice hotel stay!

Great Location, friendly staff, comfortable beds, Quiet relative to New York and the htiel buffet was super

Check-in was delayed by over 2 hours. Were able to do late check-out. We were given free breakfast and the destination fee was removed due to late check in. It was clean. Beds and pillows were comfortable.

Very comfortable rooms. Nice breakfast buffet. Great location.

Room was clean & comfortable. The shower was great!

The front desk people were very accommodating and just nice. Smiles and always ready to help with my question or need. I ended up extending my stay another night. The only bad thing is the bathroom needed the toilet seat to be changed and the tub was old.

The included breakfast was nice. The staff was friendly. Elevators were slow and it was very busy at check in.

The service at this hotel was terrible clearly their employees do not like to work here. Starting with the outdoor doorman . Could see we needed a cab and barely made an effort to help us retrieve one. Next when we checked in our room there was left over room service that stayed outside our door all day with the old food plus a laundry basket of dirty towels. The bar tender was not pleasant and the bar was out of stock of basic ingredients . The service for breakfast was poor as well. I will not come back to this location It’s too bad because we had other choices

Very convenient location close to everything Nice clean hotel Accommodating staff

The room was nice and clean and the staff was excellent. I definitely would return to this hotel again

Old, just like every other nyc hotel. I’ve stayed at other westin brands internationally and this property is nothing like those others. This one is an embarrassment to the brand.

East 42nd Street New York NY

Hotel highlights

  • Walking distance to Chrysler Building and Grand Central Terminal
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown, The Westin New York Grand Central is within a 5-minute walk of popular attractions such as Chrysler Building and Grand Central Terminal. This 4.5-star hotel has 774 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and a 24-hour business center.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 6:00 AM to 11 AM.


Rooms

All 774 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and phones.


Property features

The Westin New York Grand Central features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Parking is available for USD 80 per day (USD 80 per day for valet parking), and there's also an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.

Room options

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Premium Room, 1 King Bed

King 1 | Sleeps 3

Premium Room, 1 King Bed, View

King 1 | Sleeps 3

Suite, 1 Bedroom (SW-M)

King 1 | Sleeps 4

Guest reviews for The Westin New York Grand Central

Everyone (101) Couples (23) Business (4) Family (26) Friends (6) Other (5)
5
Business Business Travelers

great locale, price and valet/door/bell staff simply the best.

By on Oct 19, 2019

Review comment responded on Oct 20, 2019

Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing! Shannon Keaney General Manager

5
Everyone

Location, excellent / Room view, awesome. Great amenities gym and room

By , from New York on Oct 16, 2019

Review comment responded on Oct 17, 2019

Thanks for the wonderful review, Werner! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day! Shannon Keaney General Manager

5
Partner Couples

Location. On-Site Amenities. Mattress. Brand - if it is a Westin then it has to good and it went beyond those expectations

By on Oct 14, 2019

Review comment responded on Oct 15, 2019

Thank you for the great review! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day! Shannon Keaney General Manager

5
Families Family with small children Families

Great location with plenty of stuff around to see. Only short train ride to times square...nice hotel stay!

By on Oct 7, 2019

Review comment responded on Oct 8, 2019

Thank you for the great review! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day! Shannon Keaney General Manager

5
Partner Couples Families

Great Location, friendly staff, comfortable beds, Quiet relative to New York and the htiel buffet was super

By on Oct 1, 2019

Review comment responded on Oct 1, 2019

Thanks for the splendid review! It's fantastic you had such an excellent experience with us and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day! Shannon Keaney General Manager

4
Families

Check-in was delayed by over 2 hours. Were able to do late check-out. We were given free breakfast and the destination fee was removed due to late check in. It was clean. Beds and pillows were comfortable.

By on Sep 30, 2019

Review comment responded on Sep 30, 2019

Thanks for the 4/5 rating! We're thrilled you enjoyed your time with us so much! We look forward to sharing an even better experience with you soon. Have a lovely day! Shannon Keaney General Manager

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 1, 2019

Thank you for the excellent rating! We endeavor to go above and beyond to ensure our guests have a memorable experience! We look forward to hosting you again soon. Have a fantastic day! Shannon Keaney General Manager

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 1, 2019

Thank you for the fantastic rating! We endeavor to make all of our guests feel welcome and relaxed during their time with us! We can't wait to see you again soon. Have an amazing day! Shannon Keaney General Manager

3
Everyone

By on Sep 25, 2019

Review comment responded on Sep 26, 2019

Thank you for sharing your feedback! We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon. Shannon Keaney General Manager

5
Business Business Travelers

Very comfortable rooms. Nice breakfast buffet. Great location.

By on Sep 23, 2019

Review comment responded on Sep 23, 2019

Thanks for the great review! It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our comfortable bedding and delicious breakfast selection, but also our prime location! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day! Shannon Keaney General Manager

The Westin New York Grand Central

212 East 42nd Street, New York, NY 10017
url importing https://www.orbitz.com/New-York-Hotels-The-Westin-New-York-Grand-Central.h5445478-p2.Hotel-Reviews