The Westin New York Grand Central in New York | Hotel Rates & Reviews on Orbitz

Rooms

All 774 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and LCD TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and phones.

Property features

The Westin New York Grand Central features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Parking is available for USD 80 per day (USD 80 per day for valet parking), and there's also an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.

Room options

Traditional Room, 1 King Bed

King 1 | Sleeps 2

$198* Per night/room Nov 15 - Nov 16

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Premium Room, 1 King Bed

King 1 | Sleeps 3

Premium Room, 1 King Bed, View

King 1 | Sleeps 3

Suite, 1 Bedroom (SW-M)

King 1 | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

Check-in: 4:00 PM
Check-out: noon

Payment types

Pets

This property welcomes pets for USD 50 per pet, per day
Dogs only
Pet weight must not exceed 40 lbs
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, Mastercard, and Visa.
Only debit cards are accepted.
The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Noise-free rooms can't be guaranteed.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Noise-free guestrooms cannot be guaranteed.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

Resort fee: USD 28.69 per accommodation, per night

The resort fee includes:

Internet access
Additional inclusions

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Breakfast fee: between USD 16.25 and USD 45 per person (approximately)
Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
Self parking fee: USD 80 per day
Valet parking fee: USD 80 per day
Pet fee: USD 50 per pet, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

New York Grand Central Westin
Westin Hotel New York Grand Central
Westin New York Grand Central
Helmsley Hotel New York
New York Helmsley Hotel
The New York City Helmsley
Westin New York Grand Central Hotel
Westin Grand Central Hotel
Westin Grand Central
The New York City Helmsley
The Westin York Central York
The Westin New York Grand Central Hotel
The Westin New York Grand Central New York
The Westin New York Grand Central Hotel New York

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4.1

out of 5

"Good!"

See all 163 reviews

Room cleanliness 4.0

Service & staff 4.0

Room comfort 4.0

Hotel condition 4.0

This hotel is most popular for:

Recent guest reviews

great locale, price and valet/door/bell staff simply the best.

Location, excellent / Room view, awesome. Great amenities gym and room

Location. On-Site Amenities. Mattress. Brand - if it is a Westin then it has to good and it went beyond those expectations

Great location with plenty of stuff around to see. Only short train ride to times square...nice hotel stay!

Great Location, friendly staff, comfortable beds, Quiet relative to New York and the htiel buffet was super

Check-in was delayed by over 2 hours. Were able to do late check-out. We were given free breakfast and the destination fee was removed due to late check in. It was clean. Beds and pillows were comfortable.

Very comfortable rooms. Nice breakfast buffet. Great location.

Room was clean & comfortable. The shower was great!

The front desk people were very accommodating and just nice. Smiles and always ready to help with my question or need. I ended up extending my stay another night. The only bad thing is the bathroom needed the toilet seat to be changed and the tub was old.

The included breakfast was nice. The staff was friendly. Elevators were slow and it was very busy at check in.

The service at this hotel was terrible clearly their employees do not like to work here. Starting with the outdoor doorman . Could see we needed a cab and barely made an effort to help us retrieve one. Next when we checked in our room there was left over room service that stayed outside our door all day with the old food plus a laundry basket of dirty towels. The bar tender was not pleasant and the bar was out of stock of basic ingredients . The service for breakfast was poor as well. I will not come back to this location It’s too bad because we had other choices

Very convenient location close to everything Nice clean hotel Accommodating staff

The room was nice and clean and the staff was excellent. I definitely would return to this hotel again

Old, just like every other nyc hotel. I’ve stayed at other westin brands internationally and this property is nothing like those others. This one is an embarrassment to the brand.

Guest reviews for The Westin New York Grand Central

Business Business Travelers

By a verified traveler on Oct 19, 2019

Review comment Customer Service responded on Oct 20, 2019

Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing! Shannon Keaney General Manager

Everyone

By Werner, from New York on Oct 16, 2019

Review comment Customer Service responded on Oct 17, 2019

Thanks for the wonderful review, Werner! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day! Shannon Keaney General Manager

Partner Couples

By a verified traveler on Oct 14, 2019

Review comment Customer Service responded on Oct 15, 2019

Thank you for the great review! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day! Shannon Keaney General Manager

Families Family with small children Families

By a verified traveler on Oct 7, 2019

Review comment Customer Service responded on Oct 8, 2019

Partner Couples Families

By a verified traveler on Oct 1, 2019

Review comment Customer Service responded on Oct 1, 2019

Thanks for the splendid review! It's fantastic you had such an excellent experience with us and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day! Shannon Keaney General Manager

Families

By a verified traveler on Sep 30, 2019

Review comment Customer Service responded on Sep 30, 2019

Thanks for the 4/5 rating! We're thrilled you enjoyed your time with us so much! We look forward to sharing an even better experience with you soon. Have a lovely day! Shannon Keaney General Manager

Thank you for the excellent rating! We endeavor to go above and beyond to ensure our guests have a memorable experience! We look forward to hosting you again soon. Have a fantastic day! Shannon Keaney General Manager

Thank you for the fantastic rating! We endeavor to make all of our guests feel welcome and relaxed during their time with us! We can't wait to see you again soon. Have an amazing day! Shannon Keaney General Manager

By a verified traveler on Sep 25, 2019

Review comment Customer Service responded on Sep 26, 2019

Thank you for sharing your feedback! We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon. Shannon Keaney General Manager

By a verified traveler on Sep 23, 2019

Review comment Customer Service responded on Sep 23, 2019

Thanks for the great review! It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our comfortable bedding and delicious breakfast selection, but also our prime location! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day! Shannon Keaney General Manager

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The Westin New York Grand Central

This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining