Customer service was excellent, prime location, not a fan of the “destination fee” but they give you drink vouchers. Great place to stay!
Fine
Me and my sisters came for the weekend and I could not have been happier about out stay. From check in to check out the hotel staff was INCREDIBLE. The staff in the restaurant/bar area truly made EVERY effort to make sure we were taken care of. There is nothing that we didn’t like and will be staying here the next time we’re in town
Outstanding customer service! Very clean and a nice bar located in the lobby.
The excelente great location
Great place to stay Midtown
Westin is always great! Great!
The room has a nice view and spacious but some wallpapers are peeling off. The housekeeping is so terrible. It’s the worst I’ve ever experienced. It doesn’t deserved a four star more like one star or maybe no star at all. No bathrobe nor bath slippers nor soap were provided on my first night. When I ask for bath slippers they told me they’re out. Fortunately the following day I ask the cleaning staff and she told me they have it and will give me a couple. They delivered the slippers with an apology. Again when I ask for hand soap, they told they’re out of hand soap so I told them to send a couple of body wash instead. A couple hours later they provided me with hand soap and body wash. On my last night, they didn’t leave a hair conditioner. Again, I have to call for hair conditioner. The person who delivered the conditioner didn’t even apologized. I am very disappointed with my stay at this hotel. I will not recommend this place.
Good central location....Pfizer across street
I didn’t like the fact that there is no microwave in this facility at all.
I love the location. I did not like how small the bathrooms are as well as customer service waiting for fresh towels. I was surprise my reservation was nOT for the whole weekend. I had issues with my room key. I couldn’t put anything in the fridge because how the hotel charges you for opening or taking anything t out of the fridge. I told them that I was Marriott member and totally disregard my number when I was first checking into the hotel. This was not my best or my worst experience. I want to talk to someone about all the additional fees that were added to my bill as well.
Hotel is very nice. Staff very friendly and helpful. Breakfast buffet was definitely good but the Americana breakfast not so much. Other than that hotel is very nice and clean:
I like how centralized it was located. Walking distance to so many major landmarks
Location is super convenient, everything was very clean + the staff was incredibly friendly and accommodating.
Staff very friendly and helpful. Hotel location is ideal for Time Square areas and very convenient.
Located in Midtown, The Westin New York Grand Central is within a 5-minute walk of popular attractions such as Grand Central Terminal and Chrysler Building. This 774-room, 4.5-star hotel welcomes guests with a restaurant, a 24-hour gym, and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 6:00 AM to 11 AM.
All 774 air-conditioned rooms feature minibars, coffee makers, and free newspapers. LCD TVs come with digital channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are also available.
Guests of The Westin New York Grand Central enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 85 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a computer station, express check-out, and laundry facilities.
Customer service was excellent, prime location, not a fan of the “destination fee” but they give you drink vouchers. Great place to stay!
Fine
Thank you for the amazing rating, Grace! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Westin New York Grand Central soon! Thanks again for leaving your feedback!
Me and my sisters came for the weekend and I could not have been happier about out stay. From check in to check out the hotel staff was INCREDIBLE. The staff in the restaurant/bar area truly made EVERY effort to make sure we were taken care of. There is nothing that we didn’t like and will be staying here the next time we’re in town
Thank you for sharing your positive experience with us and with your fellow travelers! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!
Outstanding customer service! Very clean and a nice bar located in the lobby.
Thank you for the excellent rating, Thomas! We're so glad that you've enjoyed your stay at The Westin New York Grand Central so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
The excelente great location
Thank you for this lovely review, Mary! We're thrilled to know you had such a wonderful experience at The Westin New York Grand Central. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we love to see! We look forward to hosting you again so we can share yet another fabulous experience with you! Have an amazing day!
Great place to stay Midtown
Thanks for the rating!! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting us, again, soon, we'd love to have you back! Have a lovely day!
Westin is always great! Great!
Thank you for the 5/5 rating! It's excellent you enjoyed your time at The Westin New York Grand Central so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Have a fantastic day!
The room has a nice view and spacious but some wallpapers are peeling off. The housekeeping is so terrible. It’s the worst I’ve ever experienced. It doesn’t deserved a four star more like one star or maybe no star at all. No bathrobe nor bath slippers nor soap were provided on my first night. When I ask for bath slippers they told me they’re out. Fortunately the following day I ask the cleaning staff and she told me they have it and will give me a couple. They delivered the slippers with an apology. Again when I ask for hand soap, they told they’re out of hand soap so I told them to send a couple of body wash instead. A couple hours later they provided me with hand soap and body wash. On my last night, they didn’t leave a hair conditioner. Again, I have to call for hair conditioner. The person who delivered the conditioner didn’t even apologized. I am very disappointed with my stay at this hotel. I will not recommend this place.
Thank you for sharing your feedback with us. We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.
Good central location....Pfizer across street
Thanks for the wonderful review! It's fantastic you had such a lovely experience at The Westin New York Grand Central. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!
Thanks for the 4/5 rating! We're thrilled you enjoyed your time at The Westin New York Grand Central so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
Thank you for leaving us this wonderful review, Lisa! We're thrilled your time at The Westin New York Grand Central was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!