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The Westin New York Grand Central

4.5 out of 5.0

Recent guest reviews

I loved the location. Hotel was very nice. Room was comfortable with a great view

my experience was very good ! From the staff to the rooms everything was pretty darn good!

We always stay at SPG properties... the rooms are always clean, have friendly staff, and great location close to subway, good restaurants and sites

Stayed here for a few days with wife and kids. The location being near grand central was beneficial as we used the subway to maneuver around. Would recommend staying here. Rooms were comfortable and everyone was very accommodating.

I really enjoyed our stay here. The beds are plush and comfortable. The location is a nice perk. It’s a block or two away from the nearest subway entrance. It’s also very close to grand central which is a great site to see. Depending on the location of room, if facing 42nd it can be loud as all the sirens and honking will keep you up. Request to have a room away from there if able to. Hotel even helped when it was raining lending us all an umbrella for the day.

I've made dozens of trips to NYC over the past 40 yrs - this ranked as one of my/our BEST! The Grand Central Westin is perfectly located steps from THE transportation hub, outstanding resteraunt spots and entertainment as well...

It was a good time in New York and at the Westin Grand central hotel.

Beautiful hotel in a great convenient location!! Clean and big room for New York and close to everything but quiet at night.

Very nice hotel. Easy access to all of NYC either by walking, cab or subway

Front desk staff were not very friendly or accommodating. Had to hunt an ice machine that would work. If you wanted a soda you had to go to gift shop on first floor. The pillows on bed were not good. I will stay somewhere else mainly because of front desk staff.

Nice clean hotel. Staff was nice at check in. Was a little further away from time square (about 1 mile) So it made it hard to come back during the day to rest. Overall a very nice day and would definitely stay again

Great hotel. Close to subway which gets you to anywhere in Manhattan. Hotel staff and facilities are 1st class!

The Westin @ Grand Central now charge a "destination fee" for staying as a guest. They are suppose to disclose this information to you when you check in, but they did not. I had to ask for the "destination fee" receipt when I checked out, as I knew they would be charging me. At first the employee told me that there were no charges, but when she printed the receipt the charge was there (approximately $25 per day). Since no one told me about the "destination fee" services (only pointed out the sign to me once I was checking out), I could have received food discounts at the hotel restaurant...IF I HAD KNOWN. Shady, shady, shady practices. So...a cheaper cost on Orbitz does not end up being cheaper. Simply add $25 per day to your room charge. DISAPPOINTING.

Having stayed many times at the Westin Grand Central, I was surprised to find out on a trip in October 2017 that they had instituted a mandatory "destination fee" of $25 plus taxes. This buys you pretty much nothing that you would want and so, in effect, simply jacks up the price of the room. Put slow "enhanced internet," broken ice machines, and non-functioning electrical outlets on top of the required fee, and you end up with a poor deal. I've had my last stay at the Westin Grand Central.

It was our 1st time to NYC and we had little knowledge of the lay of the land. We quickly learned the layout and we pretty much walked to all our tourist destinations. The hotel and the staff were excellent, would stay here again in a heart beat!!

We checked into the hotel and upon arriving at our room discovered we did not receive a room with a view as booked. The manager stated that the hotel was fully booked but we could receive a $100. credit and no destination charges and then be moved to a room with a view in 2 days. The first morning we had to report that our shower drain was clogged and flooded our bathroom and bedroom. We did not have a tv remote and our duet cover as missing from our bed. After two days we were moved to another room. Again we did not receive a room with a view. This manager gave us another $50 credit and said nothing else could be done. At check out we were charged for $206.50 for the destination charge and taxes we were told we would not be. After emailing the hotel they stated they would credit the $206.50. However, they not only did not credit the $206.50 but they charged our credit card for $1546.50 more. When speaking to the Westin's accounting department they said that "oh that was the amount that was to be charged to Expedia (we booked through Orbitz)" and I see nothing for the credit." "You will have to supply documentation for the $206.50. We have no record of that." I have just now emailed the hotel again and am waiting on the $206.50 credit.

Was decent experience with complimentary water and clean room. Problem with shower water pressure, shower drain clogged and bathroom had mildewy smell.

Excellent stay! I would recommend this hotel .Thank you

Nice hotel with great views of the city - the only area they need to work on is check-in/check-out experience, but as long as you're patient (most travelers in line were not), the staff is friendly once you finally get to the counter. Location is good - walkable to 2nd ave local restaurants or the touristy things around the hotel.

Great hotel and location. Blocks away from Grand Central...

212 East 42nd Street New York NY

Hotel highlights

  • Walking distance to Chrysler Building and Grand Central Terminal
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Central New York City, The Westin New York Grand Central is within a 5-minute walk of Chrysler Building and within 15 minutes of other popular attractions like Grand Central Terminal. This 4.5-star hotel has 774 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and a 24-hour business center. It's in central Manhattan and also a short walk from New York Public Library and United Nations Headquarters.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, served for a fee from 6:30 AM to 11 AM.


Rooms

All 774 air-conditioned rooms provide minibars, coffee makers, and free newspapers. 42-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, safes, and phones.


Property features

The Westin New York Grand Central features a 24-hour fitness center, free WiFi in public areas, and 12 meeting rooms. Valet parking is available for USD 65-75 per day. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and free newspapers.

Room options

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Premium Room, 1 King Bed with Sofa bed, Corner

King 1 | Sleeps 3

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for The Westin New York Grand Central

Everyone (36) Couples (14) Business (4) Family (2) Friends (6) Other (5)
5

great location

Everyone

I loved the location. Hotel was very nice. Room was comfortable with a great view

By , from norman, ok on Feb 21, 2018

5

very nice hotel!

Everyone

my experience was very good ! From the staff to the rooms everything was pretty darn good!

By on Feb 14, 2018

5

great hotel

Everyone

We always stay at SPG properties... the rooms are always clean, have friendly staff, and great location close to subway, good restaurants and sites

By , from florida on Jan 25, 2018

5

great location for site seeing

Everyone

Stayed here for a few days with wife and kids. The location being near grand central was beneficial as we used the subway to maneuver around. Would recommend staying here. Rooms were comfortable and everyone was very accommodating.

By , from miami, fl on Jan 20, 2018

5

family birthday trip

Everyone

I really enjoyed our stay here. The beds are plush and comfortable. The location is a nice perk. It’s a block or two away from the nearest subway entrance. It’s also very close to grand central which is a great site to see. Depending on the location of room, if facing 42nd it can be loud as all the sirens and honking will keep you up. Request to have a room away from there if able to. Hotel even helped when it was raining lending us all an umbrella for the day.

By , from miami,florida on Jan 16, 2018

5

location fantastic

Everyone

I've made dozens of trips to NYC over the past 40 yrs - this ranked as one of my/our BEST! The Grand Central Westin is perfectly located steps from THE transportation hub, outstanding resteraunt spots and entertainment as well...

By on Jan 9, 2018

5

the westin new york grand central hotel

Everyone

It was a good time in New York and at the Westin Grand central hotel.

By , from Santa Rosa on Dec 28, 2017

5

great christmas trip to nyc

Everyone

Beautiful hotel in a great convenient location!! Clean and big room for New York and close to everything but quiet at night.

By on Dec 25, 2017

5
Everyone

Very nice hotel. Easy access to all of NYC either by walking, cab or subway

By on Dec 4, 2017

3
Everyone

Front desk staff were not very friendly or accommodating. Had to hunt an ice machine that would work. If you wanted a soda you had to go to gift shop on first floor. The pillows on bed were not good. I will stay somewhere else mainly because of front desk staff.

By , from little Rock, AR on Dec 3, 2017