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Residence Inn Marriott New York Downtown Manhattan/WTC Area

3.5 out of 5.0

Recent guest reviews

My husband and I spent four nights at Residence Inn Marriott NY Downtown Manhattan/WTC. It was phenomenal! Staff were excellent. Location could not have been any better for us. We done tons of sight seeing and used subway and foot for most of our getting around. We would absolutely stay here again and definitely recommend this hotel. We were super blessed to have found it. The price was great as well. The Starbucks coffee round the clock for free was like the cherry on the top for our experience. This hotel is wonderful!!!

The location was great. Although there was a bit of confusion with the reservation the staff generously, kindly and professionally made it right.

I don’t like breakfast without pancakes for kids and breakfast starts too early in the morning but the time we wake up and get to breakfast area is almost gone remember that we live and differences of time and is hard to wake up at 6 am thanks

Very friendly and helpful staff. Hotel rooms have really comfy beds!!

Everyone was very kind, friendly and very helpful. The property and rooms are very nice.

Great Breakfast and Staff Support...................................................................................

Great for families. Awesome location. Staff were nice and accomodating.

Hotel located in walk distance from 9/11 memorial. Easy to find location. Excellent staff, good breakfast!! Wasn’t happy about bathroom door didn’t closed all the way and didn’t have lock:( but we managed. Overall well recommended

Great location if you are in town fir shirt stay and want to see WTC right next door. Street it’s on is quite shady and looks rough, for sure only 3 star location.

Right next to the 4-5 train and Fulton St Station... which can get you everywhere you need to go! Friendly staff and decent breakfast. Internet was good and service was quick when needed. Thank You!

We had a great stay! Large suite and breakfast! Late check in but hotel staff was very accommodating.

I had a very relaxing stay. The staff were very attentive and friendly.

From the start of our stay until the very end it was by far the worst hotel I've ever stayed. I travel quite often for work. I'm not high maintenance by any means. But I do expect common courtesy and to be treated as A GUEST not an INCONVENIENCE�. We arrived only to have the front desk personnel rude, dismissive, and as if we were bothering their evening by checking in. There was no parking or valet to take my truck at check in. I chalked it up to just bad luck. Only to be met with more unprofessionalism the next day. No one could advise of anywhere to take pets. Really? No one knows anything about the city you live in???? It is a PET FRIENDLY HOTEL.... Why would Marriott not have an outdoor area for guest pets?!?!? Hilton certainly does! We then called the front desk for a late check out. 1pm was the time requested. The response I got from your staff was as follows: "Are you asking me or telling me?" Unbelievable! As I'm checking out the ticket for the car pick up was confusing. While I'm waiting my family and I could hear several of your staff arguing amongst themselves about work related issues. Completely inappropriate. But anyway back to the pick up experience. The associate at the door "Rich"was rude, unconcerned and asked if I was family "Vasquez."----no sir.... Wrong Hispanic family..... We are Santiago-Morales. He seemed irritated and would not hand me my key bcuz he couldn't find our name. Unacceptable. Thank goodness for Hilton!

Staff went out of their way to make sure our stay was excellent. We arrived an hour before check-in, hoping our room was ready. It wasn't and we were prepared to wait. They called the cleaning staff and had them start working on it. While we waited we were given bottled water and the kids were given candy bars. Everyone was happy;) The room was ready in 10 min. It was clean. Very. Clean. (I'm picky.) And spacious. The hotel breakfast was the best we've ever encountered at a hotel. Absolutely fantastic! And there was plenty of seating for everyone. (Except one day we had a table with 4 chairs for our family of 5. I just stood-totally ok. But soon a staff member came from somewhere with an additional chair. What other hotel does that??? Amazing service!!!)

We had a suite and was very spacious. Comfortable beds, no noise. Breakfast was the best and Liz I think that was her name she made my day every morning greeting everyone as they walked in the door. She is a gem and should be a manager or something she understands customer service. The staff were friendly as well. Hotel is two blocks if that from the world trade center and 911 museum. I am definitely coming back.

The bathroom shower had hair in it, wasn't pleasing to see when you first walk in. The housekeeping had a few rude employees and the staff overall didn't communicate with one another to my liking. I asked for a late checkout and I was granted it, I was told I could checkout at 2pm. However, that wasn't noted on my account and I had multiple nasty housekeepers come to my room with attitudes because I was still in the room.

170 Broadway New York NY

Hotel highlights

  • Walking distance to Federal Reserve Bank of New York and National September 11 Memorial
  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • 24-hour fitness center

Located in Financial District, Residence Inn Marriott New York Downtown Manhattan/WTC Area is within a 5-minute walk of Wall Street and within 15 minutes of other popular attractions like One World Trade Center. This 242-room, 3.5-star hotel has free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning.


Rooms

A Smart TV comes with satellite channels and Netflix, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a kitchenette, a refrigerator, and a microwave.


Property features

Residence Inn Marriott New York Downtown Manhattan/WTC Area features a 24-hour fitness center, free WiFi in public areas, and a business center. Valet parking is offered for USD 60 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, a free grocery shopping service, and free newspapers.

Room options

Executive Studio, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Studio, 2 Queen Beds, Corner (Maiden Lane Studio)

Queen 2 | Sleeps 5

Studio, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Residence Inn Marriott New York Downtown Manhattan/WTC Area

Everyone (15) Business (1) Family (9)
5
Everyone

My husband and I spent four nights at Residence Inn Marriott NY Downtown Manhattan/WTC. It was phenomenal! Staff were excellent. Location could not have been any better for us. We done tons of sight seeing and used subway and foot for most of our getting around. We would absolutely stay here again and definitely recommend this hotel. We were super blessed to have found it. The price was great as well. The Starbucks coffee round the clock for free was like the cherry on the top for our experience. This hotel is wonderful!!!

By on Jul 8, 2019

Review comment responded on Jul 11, 2019

Greetings, Thank you very much for choosing Residence Inn World Trade Center! We are delighted to see that you enjoyed your stay with us. It is remarkable that you were able to enjoy our electric location as much as we do, but we are certainly very proud of our staff's "Above and Beyond" attitude! We also have some very exciting upgrades coming really soon to our property. We hope to host you again on your next trip to the big apple.

5
Families

The location was great. Although there was a bit of confusion with the reservation the staff generously, kindly and professionally made it right.

By on Jun 16, 2019

Review comment responded on Jun 17, 2019

Greetings, Thank you for choosing us here at Residence Inn World Trade Center. We are delighted to see that you enjoyed your stay with us! We would love to host you again on your next trip to the city that never sleeps.

4
Families Families

I don’t like breakfast without pancakes for kids and breakfast starts too early in the morning but the time we wake up and get to breakfast area is almost gone remember that we live and differences of time and is hard to wake up at 6 am thanks

By on May 27, 2019

Review comment responded on May 28, 2019

Greetings, We are very sorry to hear that we missed the mark during your stay. We have some very exciting updates coming specifically for our breakfast very soon! We appreciate you taking valuable time to provide us with your feedback. Thank you

5
Families

Very friendly and helpful staff. Hotel rooms have really comfy beds!!

By on May 8, 2019

Review comment responded on May 9, 2019

Greetings, Thank you for choosing us here at Residence Inn World Trade Center. We are delighted to see that you enjoyed your stay with us! We are very happy to see that you were able to experience our staff's "Above and beyond," mindset we strive for on a daily bases. We would love to host you again on your next trip to the city that never sleeps.

5
Everyone

By on Apr 16, 2019

Review comment responded on May 2, 2019

Greetings, Thank you for choosing us here at Residence Inn World Trade Center. We are delighted to see that you enjoyed your stay with us! We would love to host you again on your next trip to the city that never sleeps.

5
Everyone

By on Mar 19, 2019

Review comment responded on May 6, 2019

Greetings, Thank you for choosing us here at Residence Inn World Trade Center. We are delighted to see that you enjoyed your stay with us! We would love to host you again on your next trip to the city that never sleeps.

5
Business Business Travelers

Everyone was very kind, friendly and very helpful. The property and rooms are very nice.

By on Mar 11, 2019

Review comment responded on May 6, 2019

Greetings, Thank you very much for choosing Residence Inn World Trade Center! We are certainly very proud of our staff's "Above and Beyond" attitude! The rooms in our property is certainly something to rave about. Stay tuned for some very exciting improvements coming in the near future! We look forward to hosting you again on your next trip to the big apple.

5
Everyone

By on Feb 25, 2019

5
Everyone

By on Feb 24, 2019

5
Business Business Travelers

Great Breakfast and Staff Support...................................................................................

By on Feb 9, 2019

Residence Inn Marriott New York Downtown Manhattan/WTC Area

170 Broadway, New York, NY 10007