Accesible Innside Queen Guestroom
Queen 1 | Sleeps 2
from $116
4.4
out of 5
"Very good!"
See all 49 reviews
This hotel is most popular for:
Recent guest reviews
too many hidden fee charges, you should be upfront about those hidden fees
Great location with an easy walk to several places.The queen room was pretty compact with nowhere to set luggage, but it was good for one person. The view out of the back side of the hotel is not great- request one at the front if you plan to spend much time in your room. The wait at the front desk was longer than expected, but the hotel was clean and a good value for the price I paid.
Clean and tidy hotel. Staffs are friendly. Location is great and close to all the nice neighborhood.
This hotel was very nice and the people that worked there were very nice and very helpful. It was conveniently located too
Convenient hotel, with modern & comfortable room. However, the daily fee mandatory charged to every room is not worth it. The room was jot cleaned thoroughly, and the coffee was not consistently replenished. Stayed for a week and i have to request for sheets to be changed (instead of automatically changed every few days). Nonetheless, was generally happy with the newly renovated room & the staff services at the reception.
Nice hotel. Great location. Toilet was dirty and room was dusty. They tell you complimentary tea, coffee, juice and water. But when you receive your bill there is a $30 convenience fee.
This is a beautiful hotel, in an awesome location, with excellent service, and a really great restaurant in the lobby. We had some poor experiences though, first, the key card didn't work, second, an announcement came over the loudspeaker at 6 AM about an alarm on an elevator. The elevator alarm proceeded to ring for about half the day. I believe you'll be satisfied with your stay, I just hope they work the kinks out quickly.
Clean and modern hotel with super friendly and helpful staff. Would definitely stay here again and recommend to friends or family.
Nice hotel close to lots of food. Close to time square. Very comfy and the staff are pleasant and attend to all your needs. NY
Very Nice hotel conveniently located within walking distance or a short subway to many points of interest.
Great! They were very patient and helpful. I appreciated how much they were willing to help.
The hotel is in a perfect location close to the subway and some of the best tourist attractions. It’s not a perfect hotel if you’re a picky person, but it’s just right if you don’t expect perfection and just looking to enjoy your time. The rooms are small but you shouldn’t be looking to spend too much time there. Also there’s a cheap pizza place, a cafe, and a pharmacy just down the street of the hotel. It was all we needed when on the run during our trip.
Perfect location for us. Only downside was the lack of a microwave and the bed was a little uncomfortable as a flat board was used in place of a regular box spring.
We had SO MANY problems at the Innside. The toilet leaked, there were no sheets on the bed, no hangers in the closet, the restaurant was closed for remodeling and the temporary restaurant was barely open. Most importantly we got charged TWICE for the room. When discussing this with the manger he was RUDE, UNHELPFUL and LIED.
They saved us after the double tree gave our room away 30mins before we got there!
Staff was very nice and room seemed clean, however, room and beds were smaller than expected.
Very nice hotel perfect for my one-night stay in the city for business. I was able to walk around the corner to a nice spot to get some coffee because room service was being revamped while I was there. I really liked that in every room there was a coffee maker and also a mini fridge with non-alcoholic beverages which were gratis.
Room was dirty with crusted food on chair and furniture
Hotel highlights
- Walking distance to Madison Square Garden and Fashion Institute of Technology
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour fitness center
Located in Midtown, INNSIDE by Melià New York Nomad is within a 5-minute walk of popular attractions such as Madison Square Garden and Fashion Institute of Technology. This 313-room, 4.5-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.
Dining
This hotel is home to a restaurant and a bar/lounge. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
Rooms
42-inch a flat-screen TV are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a refrigerator, a minibar, and an espresso maker.
Property features
INNSIDE by Melià New York Nomad features a 24-hour fitness center, free WiFi in public areas, and conference space. For transportation, you can make use of an airport shuttle, as well as limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.
Guest reviews for INNSIDE by Melià New York Nomad
Partner
Couples
too many hidden fee charges, you should be upfront about those hidden fees
Everyone
Great location with an easy walk to several places.The queen room was pretty compact with nowhere to set luggage, but it was good for one person. The view out of the back side of the hotel is not great- request one at the front if you plan to spend much time in your room. The wait at the front desk was longer than expected, but the hotel was clean and a good value for the price I paid.
Review comment
Customer Service responded on Feb 13, 2019
Thank you for the 4/5 rating! We're happy you had a pleasant stay with us and appreciated our clean accommodations. It's unfortunate you had such challenges with your room as well as the view from it. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We do offer a variety of room types and our team would be more than happy to assist in choosing one that better suits your needs moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day. Mauricio Patino, General Manager
Everyone
Clean and tidy hotel. Staffs are friendly. Location is great and close to all the nice neighborhood.
Review comment
Customer Service responded on Feb 3, 2019
Thanks for the outstanding rating, Anelise! We're delighted your time with us was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you. Have a splendid day! Mauricio Patino, General Manager
Everyone
This hotel was very nice and the people that worked there were very nice and very helpful. It was conveniently located too
Review comment
Customer Service responded on Dec 30, 2018
Dear Guest, Thank you for the wonderful review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review. Have a wonderful day! Mauricio Patino, General Manager
Everyone
Review comment
Customer Service responded on Dec 19, 2018
Dear Guest, Thank you for the perfect rating! We are very pleased to hear that you had a wonderful stay with us. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again! Have a great day! Mauricio Patino, General Manager
Everyone
Convenient hotel, with modern & comfortable room. However, the daily fee mandatory charged to every room is not worth it. The room was jot cleaned thoroughly, and the coffee was not consistently replenished. Stayed for a week and i have to request for sheets to be changed (instead of automatically changed every few days). Nonetheless, was generally happy with the newly renovated room & the staff services at the reception.
Review comment
Customer Service responded on Dec 1, 2018
We appreciate the feedback, Che. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon. Mauricio Patino, General Manager
Everyone
Nice hotel. Great location. Toilet was dirty and room was dusty. They tell you complimentary tea, coffee, juice and water. But when you receive your bill there is a $30 convenience fee.
Review comment
Customer Service responded on Nov 28, 2018
Thanks for the lovely review, Liz! We're glad to hear that you enjoyed your stay with us. We're happy that you loved our prime location. Regarding your concerns with our cleanliness and amenities, we will bring those to the attention of our team as we continue to improve for the future. We'd love to share a more positive experience with you next time. Have a beautiful day! Mauricio Patino, General Manager
Everyone
This is a beautiful hotel, in an awesome location, with excellent service, and a really great restaurant in the lobby. We had some poor experiences though, first, the key card didn't work, second, an announcement came over the loudspeaker at 6 AM about an alarm on an elevator. The elevator alarm proceeded to ring for about half the day. I believe you'll be satisfied with your stay, I just hope they work the kinks out quickly.
Review comment
Customer Service responded on Nov 27, 2018
We appreciate the feedback, Andrew. We're glad you enjoyed your overall experience with us. It's great that you enjoyed our beautiful hotel and service. However, we regret your inconveniences due to issues with our accommodations. We endeavor to offer the best experience possible and your feedback will help. Thank you. We do hope to see you again soon so we can share a more positive experience with you. Mauricio Patino, General Manager
Everyone
Clean and modern hotel with super friendly and helpful staff. Would definitely stay here again and recommend to friends or family.
Review comment
Customer Service responded on Nov 27, 2018
Thank you for the amazing rating, Angela! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying with us again soon! Thanks again and have a fantastic day! Mauricio Patino, General Manager
Everyone
Nice hotel close to lots of food. Close to time square. Very comfy and the staff are pleasant and attend to all your needs. NY
Review comment
General Manager responded on Oct 18, 2018
Thank you for your five star review. We look forward to your return for holiday shopping in the winter time.
INNSIDE by Melià New York Nomad
132 West 27th Street, New York, NY 10001Hotel Amenities
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We appreciate the feedback. We regret to hear that you were caught off guard by some of the fees associated with your booking. It's unfortunate you didn't notice the fees previously. In no way do we intend on hiding it from our guests as the information is readily available on our website. We'll be sure to pass this along to the appropriate members of our team for future improvement. Thanks again for sharing your feedback. We're always looking for ways to improve our guests' experiences and we intend on using your concerns to do just that. Mauricio Patino, General Manager