Super 8 by Wyndham Naples

We had to arrange for a late check in and it was no problem. The hotel communicated with us a few times via automated text messages and a phone call. We were able to check in late (1:30am) via a kiosk which connected to a staff person. Perfect location for a business trip stay. Very nice pool (which we didn't use, but it looked good).

When I checked in, there was a man outside telling people not to stay here because of their horrible customer service. I wish I had listened. The man that checked me in was on the phone the whole time and I was sidetracked by his conversation about the man outside. He never handed me my license back. I didn't notice this until the next night at my next hotel. I called immediately, and couldn't get anyone to answer. Finally someone would pick up the phone and set in down without talking. I made 15 calls before something talked to me. The lady told me my license wasn't there, but they had numerous other ones. I hadn't used my wallet since I was there so there was no chance I had lost my license. The lady was very rude and offered no help. I called the next day and was told by a manger that they had my license. I asked her to priority mail it to me over night because I needed it. She said she would. It was been 10 days and I still don't have my license. I had to go through extra security just to get home. They searched me and all my bags. They had to make phone calls to verify my identity just so I could get home. I can't use my credit cards because they say See ID on them. This was their mistake and yet I am the one paying the price. I have called the hotel 20 times since then. I keep leaving messages for the manager and no one will call me back. I would never stay at this place again, nor would I want anyone else to go through this. It's been horrible.

All was good. Service was great, room was clean and staff was courteous.

All very good! The room was clean and the staff was very nice

Liked being able to park in front of the unit. Quiet area tucked away. This building is in great need for remodel or tear down. Cracked walls, tub coming away from floor, portable dehumidifiers in room very dirty, windows foggy, and old TV. Just old and worn out. Maybe worth $75 a night if you can convince me there were no bed bugs.

Location was good and near a Cracker Barrel. Property was a little run down and food was ehhhh. Overall it was ok

The staff was very pleasant and accommodating.. it was a pleasant change from the normal lack of customer service received in Miami

The check in was great. The guy working the counter was extremely nice! Wanted to make sure the room we got was ok so he took us and let us check it out before we took it (it was a handicap room, we didn't nesecarily need a handicap room but it was on the first floor and he just wanted to make sure we were ok with it). The room had that first musty Florida hint of a smell and that was really the only thing off about it but hello, it's Florida and it's hot so the ac needs to run all the time, I get it so with that being the only thing I'd say that's pretty good! The bed was our only issue, could have been softer but it wasn't the worst thing I've slept on as far as hotels go! The breakfast was surprisingly not bad for what you pay for! Waffle maker, OJ, yogurt, cereal, oatmeal. The property was quiet as far as people/ kids screaming. The only thing you heard every now and then would be big trucks going down the highway but nothing you couldn't ignore (and that's coming from a sound sensitive person!). Overall I would absolutely stay here again! There was a Walmart right down the road and some food places, all within about a 5-10 min drive. We stayed here to go to the Everglades and refuge parks that are about 30-45 mins away and went into Naples briefly because it rained one morning so had to find something else to do. Didn't pay attention to how long it took to get there but it's definitely not walking distance!

This hotel was affordable, relatively close to the beach, clean and hotel staff very accommodating and friendly. I would stay here again. We arrived 3 hours before check in and for a small fee, we were allowed to check in early.

Only for a place to sleep. Stained bedspreads, dirty floors, broken tiles. Check in at 4:00. No exceptions !! Stayed on a Friday night, tried to check in at 3:00 and was turned away. Breakfast? Hope you want a waffle..

Very clean and huge comfortable bed. Great for a quick overnight stay and close to freeway

As it was high season, this was all we could get. Based on the reviews, it looked like it would be OK. Instead, the only room available was a smoking room, and believe me, it smelled like someone was standing next to you puffing away. I would not recommend this hotel to a non-smoker, especially in high-season if that is the only type of room available.

Room had a very musty smell and it stayed the whole time. Airconditioner didn't dry the air enough to move the smell out. Probably not going back.

Was a weekend getaway for my husband and I. Wanted to play tourist (we are native Floridians). Staff was very friendly and welcoming. Room was clean. Only down was the free breakfast. Had stayed last year at another hotel close to your about same price and the free breakfast had much more of a selection (fresh fruit-for example). Overall we enjoyed ourselves.

The hotel was dirty and the room smelled musty. the pool chairs were dirty as were the windows in the room. the gate to enter the pool was rusted and paint coming off. they gave us a spray to use in the room but, no help. Something on the pool chairs came off on my bathing suit. I showed it to the front desk person and she said she would have the manager call us, which never happened. I would not recommmend this hotel to anyone!