In all my travels this was the worse lodging. I checked-in on Sunday afternoon, the desk person could not work the printer for me to sign their paperwork. So I was asked to return in the morning to sign the paperwork. The problem was their hours of operation was 8:00 am - 8:00 pm. and I had to be at work at 7:30 am. When I got to my room I was startled (as a professional business man) at the condition of the room. In need of paint, flooring, and the smell was overwhelming. I tried the remote and it did not turn the TV on. I went to the office and the desk clerk said, :Oh that room must need two remotes to operate the TV". She had the technician come when I went to dinner to code a second remote. While I was out I tried to get a room at another hotel and there were none available. I had to go to the store and purchase for fresheners, bottled water, etc. On Monday evening I returned to the hotel at 7:45 pm to sign the necessary paperwork and the office was closed. The condition of the room was dirty, not all the flooring was tiled, no cups for drinking, air conditioner was very loud. Neighbors were very loud and because of the undesirable part of town there were up ALL night. On the following morning the parking lot was totally littered with beer cans and alcohol bottles. The following morning (Tuesday) I stayed (30 minutes late for work) to sign the paperwork, the desk clerk on Tuesday was like I was bothering her, and she barely arrived at 8:00 am. I returned to my room on Tuesday evening around 9:00 pm (very long day) and my room did not receive room service; no clean towels, bed not made, bathroom not cleaned, etc. The check-out procedure was the turning-in of TV remotes, so on Wednesday morning I again stayed till 8:00 am to return the two remotes as a check-out procedure and had to wait for the clerk to arrive, when she did and saw I was standing there, she got involved in a discussion with a maintenance person that could not speak English and was not able to explain to the clerk the maintenance problem. She finally came to me and asked "Can I help you" while I am standing there with two remotes in my hand. She said she forgot her keys and could not open the office, and someone was going to bring them to her. I asked how long and she not tell me. I told her I was checking out, and she said I can take the remotes and check-me out when the keys arrive, but could not fund my deposit. I said I do not have a deposit I paid ahead of time with Expedia. She then took the remotes and I left for work. As a professional business person this was the first time I used Expedia and the first time I stayed at the Tay Lodge. I will not stay at that establishment again under any circumstances, I will not ever use Expedia again, and I would recommend Expedia never use that hotel for anyone ever, it is a disgrace. Thank you for your time.
