The property was not in good condition. For example, there was no water and towels in the fitness room that had cracked dry wall on the equipment. The staff was wonderful but I think this place went down hill during COVID.
The bathroom had tiles missing from the baseboard, mildew on the shower wall, and the overhead light was out. The refrigerator wasn’t cold enough and the door to the bedroom wouldn’t close. The location was close to our activities. Breakfast was pretty good considering having to comply with Covid rules.
Nothing the property was in construction and this make it unable
Suite was great. Breakfast was excellent. Free alcohol receptions were also a nice extra. Management went out of their way to provide a pleasant experience even with extensive remodeling occurring.
Rooms were nice and the location was great. There was a remodel taking place during our stay but that didn’t bother us.
The air didn’t work I was told I’d receive a fan it never came was offered to move rooms at least but who wants to move at 0400 they cable went out and never fixed before check out
Room 714 bedroom phone was missing buttons. Please update rooms as they are out dated.
The room was very comfortable and quiet. Challenge: the smoke detector was chirping 2 nights in a row at 3am. Someone came and replaced batteries, however. The phone was missing all of the buttons ans not usable. Two towel racks broke off when I placed a towel on them.
Our AC was broken, the faucet spewed water all over me and my clean clothes. We asked that they be fixed. After 6 hours, I just asked that we be moved. There is definitely some upgrading to be done. Overall, the staff was extremely helpful and courteous. The eating area was clean and our meals delicious. Bring in some brighter colors and upgrade the rooms. Great location!
Staff is very helpful and friendly. The evening reception is a great benefit. The complimentary breakfast is wonderful. I think the parking fee is a bummer.
Room had holes in bathroom door. No coffee and silverware at breakfast
We had 3 rooms reserved, booked and paid for. we presented the 3 confirmation numbers and they told us they only had 2 rooms and couldn't find the third. they said there was nothing they could do. Didn't call anyone, try to make other arrangements or anything. Just said we are booked sorry.
The front desk, the maids, even down to the guy serving breakfast just went out of their way to be rude. I honestly thought i was being Punk'd. Also, the bed was like sleeping on concrete with a memory foam mattress topper. It was obviously the same mattresses from when the place opened because I feel confident there has never been any remodeling or upgrading of anything there.
Embassy Suites by Hilton Montgomery Hotel & Conference Ctr places you next to The Hank Williams Museum and within a 5-minute walk of The Legacy Museum. This 3.5-star hotel welcomes guests with 237 rooms and conveniences like a 24-hour fitness center, a spa tub, and a 24-hour business center.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM. Enjoy dining at one of 2 onsite restaurants including Fountain Court Bar, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.
All 237 rooms feature washers/dryers, MP3 docks, and microwaves. 37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free weekday newspapers are also available.
At Embassy Suites by Hilton Montgomery Hotel & Conference Ctr, guests have access to a 24-hour fitness center, a spa tub, and WiFi in public areas. Parking is available for USD 18.00 per night (USD 23 per night for valet parking), and there's also an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
The property was not in good condition. For example, there was no water and towels in the fitness room that had cracked dry wall on the equipment. The staff was wonderful but I think this place went down hill during COVID.
The bathroom had tiles missing from the baseboard, mildew on the shower wall, and the overhead light was out. The refrigerator wasn’t cold enough and the door to the bedroom wouldn’t close. The location was close to our activities. Breakfast was pretty good considering having to comply with Covid rules.
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Nothing the property was in construction and this make it unable
Suite was great. Breakfast was excellent. Free alcohol receptions were also a nice extra. Management went out of their way to provide a pleasant experience even with extensive remodeling occurring.
Thank you for your review. Please let us know how we can make your next stay a 5 star stay!