Clean, friendly staff.
Nice hotel conveniently located by the river and downtown restaurants
We had to wait 1 1/2 hours past check in time for our room because they didn't have sheets??? The room smelled funky and the a/c barely worked. We had some nice people at the front desk but some weren't nice at all. No one EVER answered the phone at the front desk so you had to walk down and talk to them in person. Had to go get our own towels and cups. Room was not well stocked at all! Location was good but overall NOT a great experience.
Called propert saying i was going to be late at check in when i got there tjey said the hotel was sold out
The property was not in good condition. For example, there was no water and towels in the fitness room that had cracked dry wall on the equipment. The staff was wonderful but I think this place went down hill during COVID.
The bathroom had tiles missing from the baseboard, mildew on the shower wall, and the overhead light was out. The refrigerator wasn’t cold enough and the door to the bedroom wouldn’t close. The location was close to our activities. Breakfast was pretty good considering having to comply with Covid rules.
Nothing the property was in construction and this make it unable
Suite was great. Breakfast was excellent. Free alcohol receptions were also a nice extra. Management went out of their way to provide a pleasant experience even with extensive remodeling occurring.
Rooms were nice and the location was great. There was a remodel taking place during our stay but that didn’t bother us.
The air didn’t work I was told I’d receive a fan it never came was offered to move rooms at least but who wants to move at 0400 they cable went out and never fixed before check out
Room 714 bedroom phone was missing buttons. Please update rooms as they are out dated.
The room was very comfortable and quiet. Challenge: the smoke detector was chirping 2 nights in a row at 3am. Someone came and replaced batteries, however. The phone was missing all of the buttons ans not usable. Two towel racks broke off when I placed a towel on them.
The Legacy Museum is within 2 miles (3 km) of Embassy Suites by Hilton Montgomery Hotel & Conference Ctr while other popular attractions such as Alabama State University are within 3 miles (5 km). This 3.5-star hotel welcomes guests with 237 rooms and conveniences like a 24-hour gym, a spa tub, and a 24-hour business center.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM. Enjoy dining at one of 2 onsite restaurants including Fountain Court Bar, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.
All 237 rooms feature washers/dryers, MP3 docks, and microwaves. 37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free weekday newspapers are also available.
At Embassy Suites by Hilton Montgomery Hotel & Conference Ctr, guests have access to a 24-hour gym, WiFi in public areas, and a spa tub. Valet parking is available for USD 23 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
Clean, friendly staff.
Nice hotel conveniently located by the river and downtown restaurants
Dear Anonymous, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Please find a reason to visit us again soon. Best, Joe Browning General Manager
We had to wait 1 1/2 hours past check in time for our room because they didn't have sheets??? The room smelled funky and the a/c barely worked. We had some nice people at the front desk but some weren't nice at all. No one EVER answered the phone at the front desk so you had to walk down and talk to them in person. Had to go get our own towels and cups. Room was not well stocked at all! Location was good but overall NOT a great experience.
Dear Anonymous, I'm very sorry that we did not have a room ready for your arrival and for the frustration caused. Additionally, My apologies for the lapses with your accommodations. The details definitely do make a trip and we regret we missed the mark. We appreciate your feedback which fosters improvements for future stays. We hope to host you again. Sincerely, Joe Browning General Manager
Called propert saying i was going to be late at check in when i got there tjey said the hotel was sold out
Dear Anonymous, We sincerely regret your experience. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review and we hope to better serve you in the future. Sincerely, Joe Browning General Manager
Dear Anonymous, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Joe Browning General Manager
The property was not in good condition. For example, there was no water and towels in the fitness room that had cracked dry wall on the equipment. The staff was wonderful but I think this place went down hill during COVID.
The bathroom had tiles missing from the baseboard, mildew on the shower wall, and the overhead light was out. The refrigerator wasn’t cold enough and the door to the bedroom wouldn’t close. The location was close to our activities. Breakfast was pretty good considering having to comply with Covid rules.
Thank you for your review. Please let us know how we can make your next stay a 5 star stay!
Thank you for your review!
Dear Anonymous, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Best, Joe Browning General Manager