Management staff is very unprofessional
This was an ok place but definitely not worth the price paid. Hallways were very noisy, elevator makes a dinging noise at each floor so if you are a light sleeper don’t get a room by the elevator, room felt muggy and damp, pull out sofa was like sleeping on springs that folded up the sides and everything went to the middle, but breakfast was good. Would probably not stay here again.
The guest area layout was spacious and decor was beautiful. The amenities was nice however was disappointed there is no room service options available due unknown reasons. The bar phone was non operable therefore an order could not be placed and picked up. The cleanliness of the room was also disappointing and disgusting. The toilet was not clean and stained. The shower tile seem to have mold/mildew build up. The room thermostat was not working but quickly addressed. Cleanliness is of utmost during these times and I would not stay at another Embassy Suites if this is the standard.
My stay at Embassy Suites in Montgomery was lovely. Rooms are spacious and clean, breakfast was wonderful. We even enjoyed the evening manager’s reception. Would definitely recommend.
Overall good experience and centrally located downtown.
Clean, friendly staff.
Nice hotel conveniently located by the river and downtown restaurants
We had to wait 1 1/2 hours past check in time for our room because they didn't have sheets??? The room smelled funky and the a/c barely worked. We had some nice people at the front desk but some weren't nice at all. No one EVER answered the phone at the front desk so you had to walk down and talk to them in person. Had to go get our own towels and cups. Room was not well stocked at all! Location was good but overall NOT a great experience.
Called propert saying i was going to be late at check in when i got there tjey said the hotel was sold out
The property was not in good condition. For example, there was no water and towels in the fitness room that had cracked dry wall on the equipment. The staff was wonderful but I think this place went down hill during COVID.
The bathroom had tiles missing from the baseboard, mildew on the shower wall, and the overhead light was out. The refrigerator wasn’t cold enough and the door to the bedroom wouldn’t close. The location was close to our activities. Breakfast was pretty good considering having to comply with Covid rules.
Nothing the property was in construction and this make it unable
Embassy Suites by Hilton Montgomery Hotel & Conference Ctr places you next to Montgomery Performing Arts Centre and The Hank Williams Museum. This 3.5-star hotel welcomes guests with 237 rooms and conveniences like a 24-hour gym, a spa tub, and a 24-hour business center.
Free continental breakfast is served on weekends from 6:00 AM to 9:00 AM. Enjoy dining at one of 2 onsite restaurants including Fountain Court Bar, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include washers/dryers, MP3 docks, and refrigerators.
At Embassy Suites by Hilton Montgomery Hotel & Conference Ctr, guests have access to a 24-hour gym, WiFi in public areas, and a spa tub. Valet parking is available for USD 23 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
Management staff is very unprofessional
This was an ok place but definitely not worth the price paid. Hallways were very noisy, elevator makes a dinging noise at each floor so if you are a light sleeper don’t get a room by the elevator, room felt muggy and damp, pull out sofa was like sleeping on springs that folded up the sides and everything went to the middle, but breakfast was good. Would probably not stay here again.
Dear Brandi, While I am pleased to hear that you found our breakfast to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive and that you did not find us to be a good value. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Brian Sims General Manager
The guest area layout was spacious and decor was beautiful. The amenities was nice however was disappointed there is no room service options available due unknown reasons. The bar phone was non operable therefore an order could not be placed and picked up. The cleanliness of the room was also disappointing and disgusting. The toilet was not clean and stained. The shower tile seem to have mold/mildew build up. The room thermostat was not working but quickly addressed. Cleanliness is of utmost during these times and I would not stay at another Embassy Suites if this is the standard.
Dear Dominque, The cleanliness of our accommodations and quality of our amenities are high-focus areas, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Brian Sims General Manager
My stay at Embassy Suites in Montgomery was lovely. Rooms are spacious and clean, breakfast was wonderful. We even enjoyed the evening manager’s reception. Would definitely recommend.
Dear Nicole, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Brian Sims General Manager
Overall good experience and centrally located downtown.
Dear Evan, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Brian Sims General Manager
Clean, friendly staff.
Dear Anonymous, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Best, Joe Browning General Manager
Nice hotel conveniently located by the river and downtown restaurants
Dear Anonymous, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Please find a reason to visit us again soon. Best, Joe Browning General Manager
We had to wait 1 1/2 hours past check in time for our room because they didn't have sheets??? The room smelled funky and the a/c barely worked. We had some nice people at the front desk but some weren't nice at all. No one EVER answered the phone at the front desk so you had to walk down and talk to them in person. Had to go get our own towels and cups. Room was not well stocked at all! Location was good but overall NOT a great experience.
Dear Anonymous, I'm very sorry that we did not have a room ready for your arrival and for the frustration caused. Additionally, My apologies for the lapses with your accommodations. The details definitely do make a trip and we regret we missed the mark. We appreciate your feedback which fosters improvements for future stays. We hope to host you again. Sincerely, Joe Browning General Manager
Dear Jason,While our colleagues are known to provide exceptional hospitality, I am disappointed to read that this was not your impression during your time with us. I value your feedback and I’m at your service should you like to discuss it in more detail. Thank you for staying with us. Sincerely,Brian SimsGeneral Manager