Quality Inn And Suites2.5 out of 5.0
Recent guest reviews
The hotel has a nice curb appeal the rooms are nice you have usual breakfast you cook your on if you want waffles etc. Don't know any restaurants in the area saw a walmart on the way in though. there is the fast food restaurants in the area. all in all would stay there again if I have to due to the price.
I have never written a review before. I had to write this one to save anyone traveling to this city not to stay in this hotel. Not the typical hotel I usually stay in, but I said for one night it should be ok. The hotel had strong stench and I should have run then but checked in anyway. When we got to the room we turned on the lights and the television and all of the sudden the light and television went out. We hear a sizzling noise coming from the outlet and immediately called downstairs. We were changed to another room and this room was utterly disgusting. The sheets did not look clean, the bathroom was disgusting and lets not even talk about the floor. I had enough and went back downstairs and asked for my money back. While downstairs two other people were downstairs requesting their money back as well. One guest said that their was beer tops all over, and duct tape holding up a chair, and the toilet seat was not attached and had fallen on the floor. The other person stated the room had not been cleaned, the bed had been slept in, stains were on the comforter and it smelled horrible. We were informed by the owner that we could not get our money back and of course this was unacceptable. Fast forward, we had to call the police and after about an hour and a half they finally gave in and gave us our money back. I will never recommend or stay in this hotel ever again.
The check-in was quick and smooth. The room seemed nice at first glance. It was convenient to the University & at a reasonable price. The breakfast was late but it was nice and plentiful better than most the room could use several upgrades and repairs.
Throughout my experience with this hotel it was haunting and deplorable, at best. Despite me staying in multiple Quality Inn's in multiple cities, this was by far the worst. (Additionally, the worst hotel I've ever stayed in). The hotel is below par of the most simplest of maintenances. The pictures that I post should say enough. However, I was incapable of taking a picture of a baby roach that was on the shower curtain while I was showering. The pull out couch, as you can you see, with the naked eye has stains and rips. One can only imagine what one can see utilizing microscopes and other devices necessary to take a more thorough investigation. The vent was dusty, and not one outlet worked in the living room. It's unfortunate that my 2 year old daughter had to endure poor sanitation hazards as well as my elderly mother. However, there is one pleasant thing about my experience at this lack luster hotel: The staff. The staff were incredibly friendly and accommodating. Whatever question I had, they were prompt with their responsiveness and always tried to make my stay better than it was the previous day. However, due to the below standards of the status quo comparable to other Quality Inn's I will not recommend nor stay at this establishment again. I won't even allow my dog to stay in such a place as this. Perhaps the owners need to stop posting falsifying pictures and having the entrance dolled up leaving customers perplexed that they left from such a grand entrance to the slums of the alleyways when they enter their respective rooms.
My stay was awesome the lady at front desk Mrs.Tracey was extra sweet she actually recommend me to book my stay through TripAdvisor the rooms was clean and cozy the staffs was all friendly I will definitely be staying here again
Quality should change their name to NO QUALITY! I have never stayed in such a "dive"! Bugs in the shower and bathroom area. Safe that didn't work, breakfast that I wouldn't eat if I were starving, holes patched in walls and filthy dirty. Staff was nice but I can't get over how dirty and run down this place was. Full to the brim due to the storm and how they can charge desperate people top dollar, 170.69 a night is just unbelievable! To top it off we left after one night and they charged for two plus pending charges for another 8 days! Talk about ripping people off. Do yourself a favor and DON'T GO!!!!
This property overall is very well maintained. Large spacious rooms! Great breakfast! Pool and hot tub indoors, fitness center and guest laundry! The best part is the staff...amazingly helpful and friendly! We are here due to Hurricane Irma along with many others and can truly appreciate true Southern Hospitality!
After driving forever I stopped to get a room and the girl at the front desk was so helpful and nice I think her name was Megan , the room was big and mostly clean except the cabinets, the only thing that really kinda grossed me out was when I stripped the sheets off to make sure I didn't lose anything the comforter has a huge stain on it , overall quiet stay for the night and was allowed a late checkout without being hounded by housekeepers.
We rented a suite at this hotel for one night pre cruise. It included a one night stay plus shuttle service to and from port and parking at the hotel during the cruise. We had 7 people in our group, one being a 3 year old. There was plenty of room in the suite, we were actually surprised how roomy it was. The indoor pool was awesome, and very clean. The housekeeper, not sure of her name, but she was awesome and made sure we had enough of everything we needed. The breakfast was not great and nothing like the buffet breakfast that we've had at other Quality Inns, and the breakfast attendant was very rude and snappy. Other than that the stay was really good. The stay included shuttle service to and from port. It was an outside shuttle company. The name was Derek's Taxi Service. We called them as soon as we checked in to the hotel and made arrangements about what time we wanted to be picked up the following morning. Told them we had a voucher for the service that include 7 people. They asked how many big suitcases we had. We told them, and also told them how many smaller ones and bags we had, even though they didn't ask that. We assumed they were asking to see what size taxi to bring. When Derek's brother arrived, in a minivan, we were kinda shocked. We didn't mind squeezing in and didn't mind having to hold a few smaller bags at our feet. Derek's brother was very nice, I believe his name was George. He got us to the port even earlier than requested, which was completely fine with us. I'd rather be early anyway. He dropped us off and unloaded all of our luggage. Everything was good, we had a great time. Then 30 minutes prior to disembarking, Derek sent us an email. The email stated that we had way too much luggage and people, and that we would be charged an extra fee for them coming to pick us up. My husband called him and informed him that when we called him the night before the cruise we told them how many people and bags of luggage we had. This went on for several minutes back and forth. Derek stated that we never told him that. We called the hotel, I'm not sure what her name was, but she was very helpful with the entire situation, and told us not to worry that they would handle everything. We booked this as a package deal and they should have never contacted us in the first place. Derek and his brother were both sitting outside waiting on us when we got off the ship in 2 different vans this time. Thanks to Quality Inn for turning a stressful last minute situation into a stress free situation! We would probably stay here again in the future.
We were on our way home from a Florida vacation and needed a quick and convenient stopover in Mobile. I found this one for only 8000 points. Upon arrival, the front desk staff person was extremely courteous and polite. The checkout process took a little longer than usual but overall it was fine. The strange thing was that in addition to the typical form you must sign about no pets, no smoking, and the room rate, the clerk presented a second form with a long list of do's and don'ts. Honestly, I was so tired from a long day of driving that I just skimmed the document and signed it. What I remember of the document was about maximum number of people in the rooms, the pool rules, and some other details. Then she asked, "Exactly how many people will be staying in your room?" I thought that was strange and I said, "Exactly two." She handed me two armbands and said, you don't have to actually wear them, but you must have them to enter the pool area or the breakfast room. Wow. A long list of extra "rules and regs" and armbands. Just what kind of clientele stay at this hotel? The room was large but needed a refresh. The carpeting was so stretched and puckered you could actually stumble over the folds. The bathroom had old style ceramic tile and some of the grout lines were black. Either a housekeeping or maintenance item for sure. Other than that, we just collapsed after our long day and slept well. The beds and AC were fine. Next morning, the breakfast was the typical Quality Inn fare, except that the eggs were real instead of powdered, and thee was no sausage or bacon. We didn't have to show our armbands (ha ha) but there were a couple of employees standing off to the side observing. We finished eating, checked out, and were on our way. I stay in hotels a lot, for business and for pleasure, and this was a strange stay.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located within 2 miles (3 km) of Herndon Park, Quality Inn And Suites places you within a few miles (5 km) of Spring Hill College. This 93-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Near the airport, the hotel is also close to Mobile Botanical Gardens and Mobile Museum of Art.
Free buffet breakfast is served each morning from 6 AM to 9 AM. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception.
The 93 air-conditioned accommodations afford space to spread out with living rooms and dining areas. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
Guests of Quality Inn And Suites have access to an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Reviews from Trip Advisor
49% of guests recommend this hotelTotal of 167 reviews