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Hilton Garden Inn Miami Airport West

3.0 out of 5.0

Recent guest reviews

The room was clean, but the air conditioning was a hit or miss situation. Either it was too cold or too hot. Just could never get it to a comfortable temperature. Had to ask for clean wash cloths on a daily basis. That just perplexed me. Our stay ended up with two of my daughter's hats being stolen the day before we were to depart. When reported at the front desk, the manager's condescending attitude just really annoyed me even the more. I will never stay there again. Please note the ghetto (projects), a tent city and a correctional facility along with the airport are nearby.

Mediocre service old tired facilities elevator not working properly

I flew in early the day before my cruise and got to the hotel at about 9am. Free shuttle from airport to hotel was great, there weren't any rooms available to check into early but they held out bags for us and there was a shuttle to the mall complimentary. We killed some time at the mall and came back around 3:30 where we were able to check in early. Next morning took the complimentary shuttle to the cruise port.

I enjoyed my stay it was our first time in Miami and we really loved the hotel staff

This is my second time staying and its been wonderful. The staff is super nice and accommodating... Very secure and free parking, which some in the area don't have. A freest breakfast place across the street.

We stayed here for one night since it is in great proximity to the airport. Upon arrival the front desk clerk was busy playing on her phone. She took our name and handed us keys to our room. The hotel staff that we encountered, two different ladies at the front desk, could have better customer service skills and be friendlier. The toilet was making noise when we got in the room, my husband fixed the issue. The room was clean and was fine for the one night stay. The pool area looked nice.

We arrived late in the evening to a friendly and inviting staff. The room was clean and comfortable. I would recommend this hotel.

We enjoyed an evening under the planes and stars having cocktails on the patio. They took the fire pit away, slightly disappointed in that - but still a nice place to sit and visit. Having a shuttle available at 5 am was a huge help.

Super comfortable, great location, near the Airport, malls & many restaurants.

I stayed 2 nights here for a business trip with a colleague: 2 queen size, comfortable bed. Linens and bath towels were replaced new daily, with new coffee and cork-cup daily (so you're sure it has not been used and clean). The hotel is conveniently located near the highway, and there's a gas station in front - just in case you need to pump gas for your vehicles. Fastfood is also nearby for last minute hunger (Wendy's Mcdonald's).

Hilton Garden Inn is located at a good distance from Miami airport, you can see the airplanes landing or has just taken off the airport but not much of the noise. This is great because you have a restful night. I was attended right away when I checked in and it was a breeze checking out. Amenities were good: gym, pool, mini restaurant inside- but i didnt avail it so i cannot comment fully about them. But i can tell you that it's vert convenient that Chevron gas station is infront of the hotel, so gas wouldnt be a problem. However let it be known that it's more pricey than gas station a ~5 miles away. The AMC mall of the americas and other malls are close by.

We were very pleased with out stay, took advantage of the airport shuttle and also the cruise ship shuttle!!

Good location for the international airport. Clean rooms , I would recommend this hotel

Reserved and paid for room one month in advance. Called ahead of timr to comfirm room to be ready. arrived around 11PM. Only to be told we don't have a room for you!

Needed a two night stay for a cruise connection and found this hotel quite comfortable. The staff was excellent as were the facilities.

We stayed one night at the Hilton Garden Inn while waiting for a connecting flight. The hotel provided airport transportation. Although this was a convenient place to stay overnight, I would not recommend this hotel to anybody! When we woke up in the morning we discovered bugs in the hotel bed and bathroom. The hotel did not find us another room we could shower in before checking out. We did get reimbursed upon request. The management did not make an attempt to rectify the situation.

I had an overnight layover in Miami on the way to Costa Rica. I was looking for a hotel close to the airport with comfortable accomodations. I was worried when I checked in because the front desk was very busy, almost to the point of disorganization. The lighting and general feel of the lobby did not feel as nice as other Hilton hotels. However, I was very pleased when I arrived in the room. It was much better than the lobby experience would suggest, including a very comfortable bed and linens.

I LIKE THE LOCATION AND THE STAFF THERE AND SERVICE.

Guest reviews for Hilton Garden Inn Miami Airport West

Everyone (7) Couples (4) Business (3) Family (3) Other (1)
3

lock your suitcase!

Everyone

The room was clean, but the air conditioning was a hit or miss situation. Either it was too cold or too hot. Just could never get it to a comfortable temperature. Had to ask for clean wash cloths on a daily basis. That just perplexed me. Our stay ended up with two of my daughter's hats being stolen the day before we were to depart. When reported at the front desk, the manager's condescending attitude just really annoyed me even the more. I will never stay there again. Please note the ghetto (projects), a tent city and a correctional facility along with the airport are nearby.

By on Jul 8, 2017

3

poor service at front desk

Everyone

Mediocre service old tired facilities elevator not working properly

By on May 27, 2017

5

great hotel for going on a cruise

Everyone

I flew in early the day before my cruise and got to the hotel at about 9am. Free shuttle from airport to hotel was great, there weren't any rooms available to check into early but they held out bags for us and there was a shuttle to the mall complimentary. We killed some time at the mall and came back around 3:30 where we were able to check in early. Next morning took the complimentary shuttle to the cruise port.

By , from C on Apr 30, 2017

5

nice hotel friendly staff

Everyone

I enjoyed my stay it was our first time in Miami and we really loved the hotel staff

By on Oct 25, 2016

5

great hotel... great price

Everyone

This is my second time staying and its been wonderful. The staff is super nice and accommodating... Very secure and free parking, which some in the area don't have. A freest breakfast place across the street.

By , from CT on Aug 21, 2016

3

airrport stay

Everyone

We stayed here for one night since it is in great proximity to the airport. Upon arrival the front desk clerk was busy playing on her phone. She took our name and handed us keys to our room. The hotel staff that we encountered, two different ladies at the front desk, could have better customer service skills and be friendlier. The toilet was making noise when we got in the room, my husband fixed the issue. The room was clean and was fine for the one night stay. The pool area looked nice.

By , from Pittsburgh, PA on Aug 20, 2016

4

comfortable place to stay

Everyone

We arrived late in the evening to a friendly and inviting staff. The room was clean and comfortable. I would recommend this hotel.

By , from Colorado on Apr 5, 2016

4

enjoyed the planes overhead, but could not hear them in the room

Couples

We enjoyed an evening under the planes and stars having cocktails on the patio. They took the fire pit away, slightly disappointed in that - but still a nice place to sit and visit. Having a shuttle available at 5 am was a huge help.

By on Apr 19, 2015

5

very comfortable

Couples

Super comfortable, great location, near the Airport, malls & many restaurants.

By on Jan 12, 2015

5

comfortable stay

BusinessTravelers

I stayed 2 nights here for a business trip with a colleague: 2 queen size, comfortable bed. Linens and bath towels were replaced new daily, with new coffee and cork-cup daily (so you're sure it has not been used and clean). The hotel is conveniently located near the highway, and there's a gas station in front - just in case you need to pump gas for your vehicles. Fastfood is also nearby for last minute hunger (Wendy's Mcdonald's).

By on Apr 28, 2014