DoubleTree by Hilton Hotel Miami Airport & Convention Center

4.0 star property
Pet-friendly hotel with free airport shuttle connected to the convention center in Miami

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Hotel Miami Airport & Convention Center

Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Reception
Premium bedding, down comforters, pillowtop beds, in-room safe
Meeting facility
Junior Suite, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Room service
  • Pet friendly
  • Housekeeping

Explore the area

Map
711 NW 72nd Ave, Miami, FL, 33126
  • Miami Airport Convention Center
    ‪6 min walk‬
  • Dolphin Mall
    ‪8 min drive‬
  • University of Miami
    ‪11 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪9 min drive‬

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Room options

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

7.6 out of 10
Good
(5 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(23 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

7.8 out of 10
Good
(116 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Jetted Tub

9.0 out of 10
Wonderful
(4 reviews)
  • 732 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(202 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(15 reviews)
  • 720 sq ft
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed, Non Smoking

  • 1815 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

7.0 out of 10
Good
(21 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 1080 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(126 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible (Hearing)

7.4 out of 10
Good
(3 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Multiple Beds

7.2 out of 10
Good
(5 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds

7.6 out of 10
Good
(72 reviews)
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Miami

DoubleTree by Hilton Hotel Miami Airport & Convention Center places you within a 10-minute drive of popular sights such as Miracle Mile and Dolphin Mall. This 334-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym. It's connected to the convention center in central Miami, and a short drive from Miami Airport Convention Center and Miami International Mall.

What's nearby

  • Miami Airport Convention Center - 6 min walk - 0.4 miles
  • Waterford at Blue Lagoon - 16 min walk - 0.9 miles
  • Dolphin Mall - 8 min drive - 5.9 miles
  • Miracle Mile - 8 min drive - 4.1 miles
  • University of Miami - 11 min drive - 5.7 miles

Getting around

  • Palmetto Station - 8 min drive
  • Hialeah Market Station - 9 min drive
  • Miami Intl. Airport (MIA) - 9 min drive

Restaurants

  • ‪Wendy's - ‬16 min walk
  • ‪Karla Bakery - ‬2 min drive
  • ‪Lobby - ‬2 min walk
  • ‪Caribe Cafe Restaurant - ‬12 min walk
  • ‪Don Davis Steakhouse - ‬2 min drive

About this property

DoubleTree by Hilton Hotel Miami Airport & Convention Center

Pet-friendly hotel with free airport shuttle connected to the convention center in Miami
At DoubleTree by Hilton Hotel Miami Airport & Convention Center, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Parking is USD 10.00 per night (USD 15.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a hot tub, a conference center, and a 24-hour business center.
55-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. MP3 docks, coffee makers, and laptop-compatible safes are also standard. Housekeeping is available on request.
An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Japanese, Portuguese, Spanish, Swedish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:30 AM to 11:30 PM on request
  • Self parking on site (USD 10 per night; includes in/out privileges)
  • Valet parking on site (USD 15 per night; includes in/out privileges)
  • Extended parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 35 for adults and USD 20 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • DoubleShot Tapas & Burger
  • Fresh Market - Grab & Go
  • Impressions

Things to do

  • 24-hour gym
  • Basketball
  • Hot tub
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 54 meeting rooms
  • Computer station
  • Conference center (172,000 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (18 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1984
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per stay
  • Pet weight must not exceed 30 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 5 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 20.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50 per accommodation, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 25.00 to 35.00 for adults, and USD 20.00 to 25.00 for children
  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Valet parking fee: USD 15.00 per night (in/out privileges)
  • Extended parking fee: USD 10 per night
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 20.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree by Hilton Miami Airport Convention Center
DoubleTree by Hilton Hotel Miami Airport Convention Center
DoubleTree Miami Airport
Hilton DoubleTree Miami Airport
Miami Airport DoubleTree
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton And Miami Airport Convention Center
DoubleTree Hilton Miami Airport Hotel

Frequently asked questions

Is a free cancellation option available at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

DoubleTree by Hilton Hotel Miami Airport & Convention Center offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

As of Jul 9, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Miami Airport & Convention Center on Jul 15, 2025 start from $108.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to DoubleTree by Hilton Hotel Miami Airport & Convention Center?

This hotel is located in Miami, close to Dolphin Mall, Dadeland Mall, and Miami International Mall. You'll also find Calle Ocho and Biltmore Hotel within a short drive.

Is parking available on site at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

Yes, valet parking is offered for USD 15.00 per night with in/out privileges. Accessible parking is also available for guests.

Does DoubleTree by Hilton Hotel Miami Airport & Convention Center feature a casino at the property?

No, DoubleTree by Hilton Hotel Miami Airport & Convention Center doesn't have a casino.

Will I find an indoor pool at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

What do couples enjoy most about DoubleTree by Hilton Hotel Miami Airport & Convention Center?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a bar.

Does DoubleTree by Hilton Hotel Miami Airport & Convention Center have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does DoubleTree by Hilton Hotel Miami Airport & Convention Center have a restaurant that serves breakfast?

Yes, DoubleTree by Hilton Hotel Miami Airport & Convention Center serves a full breakfast for a surcharge each morning at DoubleShot Tapas & Burger.

Does DoubleTree by Hilton Hotel Miami Airport & Convention Center allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at DoubleTree by Hilton Hotel Miami Airport & Convention Center for a fee of USD 75 per pet, per stay.

Does DoubleTree by Hilton Hotel Miami Airport & Convention Center have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to DoubleTree by Hilton Hotel Miami Airport & Convention Center?

The closest major airport to DoubleTree by Hilton Hotel Miami Airport & Convention Center is Miami Intl. Airport (MIA), which is 5.5 mi away (9 minutes by car). Another top airport is Miami, FL (MPB-Public Seaplane Base), which is located 9.7 mi away (20-minute drive).

Are there rooms with balconies at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

Yes, some guestrooms at DoubleTree by Hilton Hotel Miami Airport & Convention Center offer a balcony and may feature city views.

Does DoubleTree by Hilton Hotel Miami Airport & Convention Center offer wedding services?

There are wedding services available at DoubleTree by Hilton Hotel Miami Airport & Convention Center if that's in your vacation plans.

DoubleTree by Hilton Hotel Miami Airport & Convention Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1476 out of 3581 reviews
Rating 8 - Good. 659 out of 3581 reviews
Rating 6 - Okay. 519 out of 3581 reviews
Rating 4 - Poor. 404 out of 3581 reviews
Rating 2 - Terrible. 523 out of 3581 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Latoya

Disliked: Staff & service, property conditions & facilities
Very rude staff , rooms weren’t clean . I asked for food to made . It wasn’t cooked correctly. Going to the pool and the pool has trash and animal poop at the bottom .
Stayed 3 nights in Jun 2025

10/10 Excellent

Marianna Dos

Liked: Amenities, property conditions & facilities
Enjoyed my time. Very clean. Convenient location to attractions!!
Stayed 2 nights in May 2025

2/10 Terrible

Misty

Traveled with family
Disliked: Amenities
the room i reserved was given to someone else and now i have to dispute charges because they charged by bank card AND my credit card... wasnt a good experience
Stayed 2 nights in May 2025

10/10 Excellent

celia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

4/10 Poor

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place needs an update. The toilets
Stayed 2 nights in May 2025

10/10 Excellent

Barbara, Summerdale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and not too much noise from the outside hallway.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kiya

Liked: Staff & service, property conditions & facilities
I love the cleanliness of the hotel as well as the convenience of the shopping boutiques in the HOTEL!
Stayed 3 nights in Apr 2025

8/10 Good

Tricia

Liked: Cleanliness, staff & service, amenities
It was nice, I will stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bryana Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 4 nights in Apr 2025

10/10 Excellent

Shanelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation to the cruise port was great! Didn't wait to long for pickup at the airport Not a 2hr wait like some of the reviews say. Just remember you have to be outside from door 5 to 23 and flag the van down. That's the only downside wish they had one area for pickup. My stay was great! Would definitely recommend and stay here again.
Stayed 1 night in Apr 2025

4/10 Poor

Sonia

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Todo lo que no me gusto: 1. Hubo mucho ruido de otras personas en los pasillos hasta alta horas de la noche. 2. El baño estaba liqueaneo en el lavamanos. 3. Los cuadros estaban viejitos, raspados, se veía deterioro. 4. El "shutter bus" nunca llegó por mí. Llamaba y llamaba y escribí mensaje por Expedia y nadie me contestaba; para saber dónde y cuándo me recogían. Llevaba llamando desde dos días antes. Cuando como cerca o pasada de las 11:30pm me contestaron teléfono, dejándome en "hold" y sin volver a atenderme. Tuve que colgar e insistir. Cuando por fin nuevamente lo cogieron le tuve que rogar que no me pusiera en espera, pq estaba barada en el aeropuerto y le expliqué,... para que su respuesta fuera que era hasta las 10:30pm, y yo habia llegado a las 9:25pm, fui a coger mi maleta, pregunté a alguien del aeropuerto sobre las guaguas de los hoteles, y me dirigí a donde me indicaron. Nunca vi pasar una del Double Tree. Y el web site dice que el "shutter bus" es hasta las 12am. Tuve que gastar $$ en Uber. Las de front desk (a diferencia del que estaba en la madrugada cuando llegué), eran poco amables, secos, fríos,... customer service 1/10. 5. La de limpieza del lobby aunque la escuché quejarse de los clientes,... fie amable cuando le hablé e hice una pregunta. Las de housekeeping, muchachas muy amables, atentas. 6. Nunca me dijeron que para check out, podia simplemente dejar la tarjeta en una cajota que tenían y ya! Lo supe el mismo día que salía, pq llamé a preguntar otra co
Stayed 5 nights in Apr 2025

2/10 Terrible

Sajal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Markel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Ona

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close enough to the airport.
Stayed 1 night in Mar 2025

10/10 Excellent

Claudia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel at the convention center… all in one!
Stayed 4 nights in Apr 2025

4/10 Poor

Josh

Traveled with family
Disliked: Room comfort
The room we received was not the room we paid for. We had a reservation for a king bed with a sofa bed. We received a room with 2 double beds which was not adequate for my family. We paid for something we did not receive. Hotel blamed it on you all. I’m not sure whose fault it was but it was not a good experience.
Stayed 1 night in Mar 2025

10/10 Excellent

Hoygaard

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it I’ll back soon
Stayed 3 nights in Apr 2025

4/10 Poor

Daniel, Fruitland Park

Disliked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Apr 2025

6/10 Okay

Malina, Saint Paul

Liked: Cleanliness
Disliked: Staff & service
As we are delaying very late and I’ve tried calling them the whole day. No respond. I’ve called the head hotel corporate, they were not able to reached them as well. It was so hard to contact them. When we arrived after 4 delays due the weather down there, we arrived at the hotel after midnight. We were scared we cannot check in. However the girl in the front desk says I already checked in. I thought my phone check in was not working due to no response back from them. The front desk girl indicated they do not answer phone call. Who the heck did not respond to phone call or answer. I will definitely not return to this hotel.
Stayed 1 night in Mar 2025

2/10 Terrible

CLARIBEL

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were very helpful and accommodating. The rooms could be cleaner and up kept better. The wall paper in the room was peeling. The chair at desk the armrest was cracked. The desk was chipped away at. The shower head was stained brown.
Stayed 1 night in Apr 2025

4/10 Poor

Nadra

Stayed 1 night in Apr 2025

4/10 Poor

Eric

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Dirty room, very bad room service and poor check in process
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok, convenient could use some updates.

Only stayed one night and it served it purpose. A tad outdated, overall all clean, but is time for some updated and need to pay attention to the corners in the room. I cant be the only one that judge a room by how clean it is, by the "corners ". Convenient to airport and cruise ports...and that was the value for us.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Service lacking

We stayed one night; actually 11 hours. I booked this hotel specifically because it had shuttle service from the airport. I called for the shuttle to be told it would not run to pick us up……not our fault that we arrived late. I had to pay $75 for a Uber to drive us 10 minutes! Then there was a terrible snafu at check in. I unlocked and opened our door to find 2 adults in very little clothing standing at the vanity. To say all of us were shocked is an understatement. I went back to the desk and told the lady what happened and instead of apologizing she said ‘who put someone else in that room?!’ and went back behind a wall to talk to the other employees about it. We had 2 room on the same hall because we were a family of 6. After that mistake they moved one room to another floor. Not a big deal unless no one has eaten because our flight was delayed and then stuck on the runway for a hour due to weather. I felt like something should have been done because of that mistake…..those people were not dressed and I busted into their room.
Stayed 1 night in Mar 2025

8/10 Good

Katina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025