Hampton Inn & Suites Madisonville2.5 out of 5.0
Recent guest reviews
Had to spend a couple of nights in this hotel recently. The bed was so comfortable I did not want to get up. Slept great. The whole place is super clean and the employees went above to make my stay the greatest.
Good place to stay for whatever your needs are if you need to be in Madisonville. The location is central to many necessary businesses if your stay is for any duration. Easy access on or off the major highway. There is currently construction of a health services facility should major medical needs arise.
The room was clean, the bed was comfortable and not a complaint could be found, but when I woke up the following morning with a horrible sinus infection, that's when I found out what true Southern Hospitality was all about. My husband was due to preach at an area church that morning and I knew that my horrible headache and nausea would prevent me from joining him. The desk clerk checked with housekeeping and they generously gave us a 1:30 checkout, so I could rest while my husband was at church. Normal checkout is 11 am. My husband went down to buy a sprite for my nausea, which they didn't have. The oh-so-sweet desk clerk had brought a sprite from home for herself and insisted that he take it for me. He tried to pay for it and she refused to take anything and told my husband, "you help the sick...that's just what you do." If we are ever in this area again, this will be our first choice for accommodations. They take care of their customers. Thank you Hampton Inn Madisonville!!
Great experience from check-in to check! Cassandra at the front desk was Amazing and exemplifies customer service. The free breakfast had a variety of choices and there was plenty for all. The rooms were very clean! Excellent stay overall!
Relatively new - clean, comfortable hotel in Madisonville - visit from time to time on business and this hotel is convenient and a good choice in the area. Standard free breakfast and other Hampton amenities, good friendly staff.
Along with family and friends from PA and OH, we spent Eclipse weekend me Monday with these terrific folks. The hotel property is convenient, immaculate and the location was perfect for the big show. Eclipse day was hot, and the impeccable indoor pool was a real plus. Importantly, the enthusiasm and friendliness of the staff was way beyond expectations. There were games and movies for the kids and extra activities for all guests. They even provided chalk and invited everyone to write on the sidewalks! The hotel had catered lunch and dinner meals from nearby restaurants, all included and in addition to the usual breakfast offering. Everything went smoothly. The trip to see the eclipse was an unqualified success. The folks at the Hampton Inn and others in Madisonville really hit a home run
What a great hotel! Clean, comfortable, up-to-date furnishings, and even the non-ADA rooms are fairly accessible. There is an elevator, toilets in regular guest rooms are a little higher height, the shower has a well-placed grab bar, the breakfast room has an area of higher height table and chairs, and there is a nice swim pool with entry stairs with handrail. They also have the nicest, most helpful staff I have ever encountered. True Kentucky hospitality! We stayed there for the solar eclipse (Aug 20-22, 2017) and they went all out providing a festive atmosphere for the eclipse including: catered food from Fazoli's Sunday evening, taco bar and Mexican food catered from Tumbleweed Monday all afternoon (Eclipse Day). They had family movies and popcorn Saturday and Sunday and other fun activities. There was sidewalk chalk for the kids, cornhole games, and an alien hat making contest using aluminum foil for everyone. The employees made us feel we were guests in their home. After the eclipse (it was 94 F) we were hot when we came inside and we were playing games in the breakfast dining area. They brought bottles of cold water for us. Impressive hospitality. Wow! Upon arrival we were given welcome bags, a cup, eclipse glasses, and eclipse T-shirts were available for purchase. ALL employees we encountered (front desk, general manager, food attendants, housekeeping) smiled, spoke to us, and were so welcoming and friendly. The great culture and caring of the employees could be felt everywhere. I highly recommend this location.
Over the years, we have stayed in many Hilton properties and particularly at Hampton Inns. The quality and service and personnel at this property greatly exceeds ALL of the others. The General Manager, Amanda Summers, set the tone for her staff and seemed to be everywhere at once. She made sure that every need during our stay was addressed and that were comfortable. We felt like we were welcomed into someone's home instead of staying overnight at a hotel. Ms. Summers recognized that many of the guests were there for a special event (a solar eclipse) and arranged for waters, juices, activities for the children, dinner the evening before and lunch during the event. The coolers were replenished and a tent with tables, chairs and torches was provided. All of the staff were personable, efficient, and friendly. Our stay at this property was wonderful and we highly recommend this Hampton Inn! It would be a pleasure to return to this property.
THIS WAS THE MOST AWESOME WEEKEND AND WE WANT TO THANK THE STAFF AT THIS WONDERFUL HOTEL FOR BEING SO ACCOMMODATING, GENEROUS, FRIENDLY AND FUN FOR THE TOTAL SOLAR ECLIPSE EVENT!!! Chairs, tables, water, fans outside, corn hole, cups with cute sayings, chalk for drawing on the sidewalk, music, eclipse glasses, delicious catered dinner and lunch on top of daily breakfasts--and the rooms were new and clean and beautiful!!! The staff was very busy but always had smiles on their faces and willing to help with whatever we needed! THANK YOU MADISONVILLE HAMPTON INN for the weekend solar eclipse experience that was wayyyy beyond the best trip we could have everrrr imagined!!!
The team at the Hampton Inn provided superior service and accommodations to our entire party for the eclipse. They anticipated every need, had a smile and genuinely warm comment with every interaction. The hotel was clean and well kept. Guests were delighted with extra touches for this special event such as safe solar viewing glasses, outdoor games and activities and extra meal availability for us. Outstanding!
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 298 reviews