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I must say the staff was very friendly and the breakfast was good however the rooms were disgusting! They were not cleaned well at all and were ran down bad. I noticed something red on the sheets that looked like blood. Upon calling the front desk they sent someone up it seemed like hours later and she didn’t seem shocked. I couldn’t wait to check out. Will not return.
My husband and I attended a Marriage Encounter Weekend and stayed at the Residence Inn while attending the forum next door in the St. Elizabeth Training Center. The hotel fit our need perfectly with a great location, a clean, comfortable room and a free breakfast. I would stay again.
Maybe the best hotel near CVG. Excellent clean rooms. Excellent friendly and helpful staff. In and out with no problems. No issues whatever, a rare treat for this area! Well done, Marriott! You're my go-to place from now on.
We stayed at this particular Residence Inn for the first time. We had a great experience for our family with a two bedroom suites with a few hiccups...Our concerns are very minimal but I thank it could be tweaked a little...First there not enough wash cloths for a family of five I had to called every night to send some to our room. Two there were no signs or website information that the pool would be closed needless to say my sixteen year was not happy since they are not a lot of places to attend for kids nearby. Third was the beds are really hard as a rock at times it was unbearable to sleep, I'm begging you please fix this especially for older adults. Fourth was breakfast, no complaint because the ladies are wonderful and helpful, I should add the mix in the evening were excellent with beer and wine also. Breakfast on the other hand one chief complaint for me was having pork sauage for breakfast it would be nice if you had a substitute like turkey sausage for the ones who don't eat pork. Overall our stay was good overall.
First hotel review written in my life. How can this place be remodeled? Check my pics? Who cares about the eating area when BLACK MOLD is growing in both bathrooms we had! Being a family of a single income teacher, we have low expectations and are thankful when we can do vacations! We always book through Marriott and use Residence Inns for the points and suite option for a family of five. After this stay, we were completely disappointed and upset with three nights spent at the hotel. We needed a few extra linens ahead of time and they were requested online through the initial booking and then just as a precaution a day before on the Bonvoy app. None of these were in the room, as well as no linens for the pull-out couch for our five year old. The front desk wouldn’t believe me when I told them. This began the trip sourly. The queen beds were like the ones your parents would use after 20 years in a spare bedroom to sleep on, as well as the pool being closed during 90 degree days. The pool was a huge deal. We were there with a group of four families too. At least one parent from each group talked to a few different managers on duty and various times and all got a vague explanation with no apologetic mindset at all. Each time, the manager seemed irritated to be asked again about it, as if new guests, no matter when, had any clue about the 'why'. Most importantly to me, was the strobing of lights down our hallway leading to room 123. Four years ago, my wife had a brain tumor while pregnant with our third daughter; post-c-section, we then discovered that she had lymphoma. Short story miracle later: she will hit five years cancer free 12/19. Here is the point-the only residual effects are that her head needs calmness. The moment we walked down the hallway to our room upon check-in, she quiety stated that the light (on it's way out and needed replacement) really hurt her head (we had a 4 day stay coming up). After unloading, I calming asked the manager and 2nd person at the front desk if they could have a janitor fix the light during the next work day, as it was 5pm then. I explained in about 3 sentences why. Like above. Four days later, same light is strobing every time we walked under it! Here, the other families were in shock about the terrible beds and shape of there room; I was attempting to ignore that and simply hoped that the silly light could be replaced! So, take this for what it is all worth, as usually, really positive reviews AND really negative reviews are online about hotels. This is simply what we endured for 4 long days at this Marriott, to our disappointment after being a Gold Elite member for years. See the mold pics.
The hotel is new and things are in great shape. The location is perfect - quiet in a business park area. We had a two bedroom suite in the rear building which was incredibly quiet. We love the residence inn configuration (living room, kitchen) for our travel. We were on day 35 of a cross country trip and enjoyed a home cooked meal.
We stayed here for three nights in June 2019 while attending an out of town swimming competition with our children. We had reserved a two bedroom suite and were assigned a ground floor room, despite a standing preference in my Marriott Rewards profile for a higher level room. The lobby area appears to be recently renovated and is really well done. There is a nice selection of things available in the small store. The courtyard area behind the lobby building is great and well designed. I'm not a big fan of the layout where the lobby / check-in breakfast area is not connected to the building where the actual rooms are because that can be really inconvenient when the weather is bad. So we had several issues over the course of our stay. First, the door to our room was stuck really badly so that neither my wife nor my children could open it. You had to yank / push it so hard to get it open, that it was also incredibly loud if you were trying to go somewhere if a member of your party was still sleeping. We notified the front desk immediately that it was an issue. There were no other two bedroom suites available but we were told that maintenance would come fix it as soon as possible. Despite following up two more times, maintenance never showed up to fix the door. The hotel also seemed to be out of a lot of things. We didn't have any in-room coffee when we checked in and housekeeping never restocked it, despite me asking the front desk to remind them. Same thing with tissues in both bathrooms (I was finally able to get at least one box of tissues from the front desk). Finally the air conditioning units in the room seemed to have a significant water leakage issue so that the carpets in two of the three rooms in the portion of the room closest to the windows were pretty solidly soaked. It made both of those rooms very musty and difficult to sleep in. All the folks that slept in those rooms ended up with respiratory issues as a result. I've stayed in Residence Inn's a LOT over the years, having had Gold and Platinum status with Marriott in the past when I was traveling more. This is definitely no where close to the standard that I typically expect from Marriott or Residence Inn.
Context: Staying 2 nights for business trip. Exterior: Typical suburban Residence Inn, looks like multi-story apartment complex. Clubhouse/reception with dining area behind the check in counter. Pool and sports court in the middle of the complex. Open parking lots, no cover. Room: Typical Residence Inn, like a studio. There are enough outlets and USB ports. Kitchenette and large fridge in the room. Condition and upkeep: This is where the property fell short. I was placed on ADA room due to hotel being sold out. The shower handle just fell off, and the one of the bed light needed bulb replacement. For a 'newly renovated' property, that's a poor sign. Intangibles: Did not get recognition for having Bonvoy Gold status. Does not really change the overall stay experience but it is a nice gesture normally. Breakfast is decent, which is the sole positive here.
My employer made me a 2 week reservation to stay here while in town for work. After only a few nights I had my employer move me to a different hotel. While the staff was very nice, the room wasn’t as expected. This hotel has the most uncomfortable bed I have ever slept in, and wouldn’t recommend it to anyone traveling. This property needs a major upgrade.
So I do believe that this property is working hard to make things better. The property is dated and in need of major refresh. The bed in my room was the clear low point of a week's travel. Rooms were noisy - airport noise was louder than expected. Overall feel of the property is tired and a bit dreary. Staff was okay - not great. The ceiling above my shower was in bad state of disrepair. It's convenient to the airport but there's not much else around that is convenient for dinner, etc.
Residence Inn by Marriott Cincinnati Airport Erlanger places you within a 15-minute drive of popular attractions such as Paul Brown Stadium and National Underground Railroad Freedom Center. This 150-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
Free hot/cold buffet breakfast is served each morning from 6 AM to 9 AM. For a nice break, mingle with other guests at the free manager's reception.
All 150 air-conditioned accommodations feature kitchens and space to spread out with living rooms and dining areas. 32-inch Smart TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and phones are other standard amenities.
At Residence Inn by Marriott Cincinnati Airport Erlanger, guests enjoy an outdoor pool, a 24-hour fitness center, and an outdoor tennis court. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this ski hotel include free WiFi in public areas, a meeting room, and a 24-hour business center.