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Recent guest reviews

It was affordable and clean

Clean convenient hotel,will stay there again

While the hotel seemed to try to make some cosmetic updates, sadly they were not well done inside the rooms. The shower head and toilet paper holder were very loose and shower curtain wouldn’t stay closed. The carpet in the hallway and the rooms was disgusting and not vacuumed. The room and bathroom had not been cleaned or vacuumed either. There was not enough staffing, per our conversation with the front desk hostess, to clean establishment as well as keep breakfast area stocked and cleaned. We were told we had to bring our dirty towels to front desk if we wished to have clean ones. The only positive was the front desk hostess was nice and friendly.

I booked through Orbitz and checked "pet friendly" hotels in my search. There was no mention of a $25 fee. I have no problem paying it, but I wish I was notified in advance. The hotel was an excellent value and my only complaint is the lack of breakfast, which was advertised as included. Other than that, the room was clean, the bed was firm and the shower was hot. They even had a fan in the bathroom, which I appreciate.

I booked at the last minute without doing any research. This hotel is very dirty and unkept! Do not stay here.

Room was not clean properly.

For the price, it was a great place to crash. Quiet. The bed was comfortable. Great nite sleep! Employees were nice.

Allowed truck parking and vehicle stayed safe. Room was clean Halls were narrow. Looked like bathroom had been repainted over mold.

Great place to stay. Its clean, quiet and decent quality for the price.

They allowed me to check-in and enter the room at 8am after a red-eye flight. That's 7 hours before official check-in time! Great service!

I liked that it was close to my destination of the Great American Ballpark

The property is on the tail end of a remodel; it was previously a Travel Lodge. The room was comfortable and clean. There were a few things still undone around the property that have potential, but I definitely got a bargain while they attempt to drum up some new business.

I liked the location. I didn’t know until I got my reservation confirmation & looked up the property address that I was so close to the Florence Freedom baseball stadium. The room was very nice & the bed was very comfortable. What I didn’t like was knowing that Orbitz only gives the property a mere pittance for a commission on the room booking. Shame on you guys! Next time I’m booking directly with the property.

I felt the room was clean. But it is an older property with the time telling odor of cigarette smoke. (Even thought it's now non-smoking) That can only be eliminated with new carpet and fresh paint. But for the price it is a good value. Convienent to the mall and airport. "Full breakfast" is coffee, cereal, milk, pastries, yogurt.

Steilen Dr Florence KY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free parking
  • 24-hour fitness center

SureStay Hotel by Best Western Florence places you 12.5 mi (20.1 km) from Northern Kentucky Convention Center and 13.1 mi (21.1 km) from Paul Brown Stadium. This 92-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 9:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

Guests can expect to find LED TVs with cable channels. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

Renovated in 2019, SureStay Hotel by Best Western Florence offers a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and a vending machine.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking (NonSmoking)

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for SureStay Hotel by Best Western Florence

Everyone (11) Couples (3) Family (7)
5
Everyone

It was affordable and clean

By on Mar 28, 2022

Review comment responded on Mar 29, 2022

Thank you for providing feedback of your recent stay! We are thrilled to hear that your stay was enjoyable! We hope to see you again!

4
Family

Clean convenient hotel,will stay there again

By on Aug 16, 2021

2
Family

While the hotel seemed to try to make some cosmetic updates, sadly they were not well done inside the rooms. The shower head and toilet paper holder were very loose and shower curtain wouldn’t stay closed. The carpet in the hallway and the rooms was disgusting and not vacuumed. The room and bathroom had not been cleaned or vacuumed either. There was not enough staffing, per our conversation with the front desk hostess, to clean establishment as well as keep breakfast area stocked and cleaned. We were told we had to bring our dirty towels to front desk if we wished to have clean ones. The only positive was the front desk hostess was nice and friendly.

By on Aug 3, 2021

4
Partner Couples

I booked through Orbitz and checked "pet friendly" hotels in my search. There was no mention of a $25 fee. I have no problem paying it, but I wish I was notified in advance. The hotel was an excellent value and my only complaint is the lack of breakfast, which was advertised as included. Other than that, the room was clean, the bed was firm and the shower was hot. They even had a fan in the bathroom, which I appreciate.

By on Jul 11, 2021

1
Partner Couples

I booked at the last minute without doing any research. This hotel is very dirty and unkept! Do not stay here.

By on Jul 6, 2021

2
Family with small children

Room was not clean properly.

By on Jun 23, 2021

4
Everyone

For the price, it was a great place to crash. Quiet. The bed was comfortable. Great nite sleep! Employees were nice.

By on May 27, 2021

4
Everyone

By on Nov 1, 2020

Review comment responded on Nov 2, 2020

Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

5
Everyone

By on Jul 9, 2020

Review comment responded on Jul 10, 2020

It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

3
Business Business

Allowed truck parking and vehicle stayed safe. Room was clean Halls were narrow. Looked like bathroom had been repainted over mold.

By , from CONLEY, GA on Jun 27, 2020

Review comment responded on Jun 29, 2020

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. Your voice is unbelievably valuable to us and we hope you will return to experience the improvements that we are continuously making.

SureStay Hotel by Best Western Florence

8075 Steilen Dr, Florence, KY 41042
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