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Recent guest reviews

Allowed truck parking and vehicle stayed safe. Room was clean Halls were narrow. Looked like bathroom had been repainted over mold.

Great place to stay. Its clean, quiet and decent quality for the price.

They allowed me to check-in and enter the room at 8am after a red-eye flight. That's 7 hours before official check-in time! Great service!

I liked that it was close to my destination of the Great American Ballpark

The property is on the tail end of a remodel; it was previously a Travel Lodge. The room was comfortable and clean. There were a few things still undone around the property that have potential, but I definitely got a bargain while they attempt to drum up some new business.

I liked the location. I didn’t know until I got my reservation confirmation & looked up the property address that I was so close to the Florence Freedom baseball stadium. The room was very nice & the bed was very comfortable. What I didn’t like was knowing that Orbitz only gives the property a mere pittance for a commission on the room booking. Shame on you guys! Next time I’m booking directly with the property.

I felt the room was clean. But it is an older property with the time telling odor of cigarette smoke. (Even thought it's now non-smoking) That can only be eliminated with new carpet and fresh paint. But for the price it is a good value. Convienent to the mall and airport. "Full breakfast" is coffee, cereal, milk, pastries, yogurt.

The stairs were dirty & a very bad first impression. The room was clean.

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Free parking
  • 24-hour fitness center

SureStay Hotel by Best Western Florence places you 12.3 mi (19.8 km) from Northern Kentucky Convention Center. This 92-room hotel welcomes guests with free breakfast and conveniences like a 24-hour fitness center and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 9:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of SureStay Hotel by Best Western Florence's 92 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 37-inch LED TVs come with cable channels, and guests can stay connected with WiFi. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.


Property features

Renovated in 2019, SureStay Hotel by Best Western Florence offers a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and a vending machine.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub (NonSmoking)

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for SureStay Hotel by Best Western Florence

Everyone (9) Couples (1) Family (5)
4
Everyone

By on Nov 1, 2020

Review comment responded on Nov 2, 2020

Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

5
Everyone

By on Jul 9, 2020

Review comment responded on Jul 10, 2020

It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

3
Business Business

Allowed truck parking and vehicle stayed safe. Room was clean Halls were narrow. Looked like bathroom had been repainted over mold.

By , from CONLEY, GA on Jun 27, 2020

Review comment responded on Jun 29, 2020

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. Your voice is unbelievably valuable to us and we hope you will return to experience the improvements that we are continuously making.

3
Everyone

By on Mar 9, 2020

Review comment responded on Mar 10, 2020

Thank you for your honest feedback. We wish to let you know that your voice is of utmost importance to us. We want you to know that your voice is of utmost importance to us, and we thank you again for taking the time to share your experience and impressions of our hotel! I hope that everything turned out alright, and we are looking forward to seeing you again!

5
Family

Great place to stay. Its clean, quiet and decent quality for the price.

By on Nov 11, 2019

Review comment responded on Nov 16, 2019

Dear Guest, Thank you for the great review. We're gratified that you found a clean room and a good place to stay. Most of our guests are happy that they made the decision to stay with us. Our guest feedback keeps us motivated and focused to be the best hotel in the area. I hope that you will recommend us to others and look forward to seeing you again. Sincerely, Hotel Manager.

1
Everyone

By on Nov 4, 2019

Review comment responded on Nov 4, 2019

Dear Guest, I am sorry that you are unhappy with your experience with us. Do you mind providing some feedback on how we can improve for future guests? Sincerely, Hotel Manager

5
Business Business

They allowed me to check-in and enter the room at 8am after a red-eye flight. That's 7 hours before official check-in time! Great service!

By on Oct 14, 2019

Review comment responded on Oct 20, 2019

Thank you for taking the time to provide feedback! I am thrilled that we were able to accommodate your needs and hope to see you in the future!

5
Family

I liked that it was close to my destination of the Great American Ballpark

By on Sep 27, 2019

Review comment responded on Sep 28, 2019

Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

4
Everyone

By on Jul 22, 2019

Review comment responded on Jul 27, 2019

Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4
Family

The property is on the tail end of a remodel; it was previously a Travel Lodge. The room was comfortable and clean. There were a few things still undone around the property that have potential, but I definitely got a bargain while they attempt to drum up some new business.

By on Jul 18, 2019

Review comment responded on Jul 27, 2019

Dear Guest Thanks for the stay at our hotel. We are so happy that you found our clean comfortable room with friendly staff. Glad to note that you like that our location was convenient and peaceful. Please accept our personal invitation to visit again with your family and friends. sincerely Hotel Manager

SureStay Hotel by Best Western Florence

8075 Steilen Dr, Florence, KY 41042
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