We pre-paid for seven nights and only stayed for nights because they had bedbugs and they will not refund the nights that we pre-paid for and did not stay there. Terrible customer service disgusting bed bugs
Smelled like smoke, sheets were dirty, floor was water soaked, cigarettes laying around, the door was already open when we arrived and drug addicts walking about.
Good price and value…. Seems run down and needs more attention to detail with cleaning
The place was rundown and shabby from the first step inside. This is after arriving to find limited parking between one broken down SUV that was parked in two spots, a semi truck parked there, and at least two tow-behind trailers hooked to trucks. The elevator was out of order for the 4 days we were there. As we walked down the hall there were at least 3 rooms that used to be guest room that were pad-locked shut. Our smoke-free room left our pajamas and personal bedding smelling deeply of smoke. Not enough towels for our group of 5. House keeping did poor job of tidying up and left a used cleaning rag in the ice bucket. Breakfast options were meager at best, coffee was basically brown water and there was no protein option. For the price we paid per night, this was the worst Wyndham owned Inn, it was the third one we stayed in this year alone. Disappointed is the kindest thing we can say about it. We also had family in two other rooms that had just as poor experiences.
It was a dirty Hotel with a bad odor and I found a bed bug on my gf T-shirt so Be Ware when staying there.
Staff was good. Room was not ready at 5:00.
Friendly and helpful staff Super clean facility! I’d highly recommend this Microtel!
First floor carpet dirty. Room clean. Didn’t feel safe with some people possibly on drugs.
Room was nice, heater barely worked, bed wasn’t made 2 of the 5 days, vending machines weren’t stocked, breakfast was a joke for a hotel.
Found slug on carpeting in microtel and tv broke down. Staff did jump on tv but still took over an hour to fix
The negatives of this experience make it difficult to think of a positive. The ice machine worked; the shower was good; air conditioner was cold.
You can feel the bed spring and not comfortable. Windows don't open and there is a musky smell.
the motel was being updated, so we understand, but in the first 5 minutes, we saw a lawn mower in the hallway, a used Qtip in the hall in front of our door, (halls were obviously not clean) and entering our room we had 2 queen beds, when our reservation was for a 1 King bed suite, with a couch. First impressions are lasting. Our room was lacking a coffee maker, after returning from supper we enjoy a cup of coffee. Called the desk they brought one that didn't work. I took it back down to the desk and they traded it for one that worked. We reserved the room for 2 days. Upon our return to the room the second day, our key didn't work. Had to go back down to the desk and get new keys.
We had booked and confirmed a room and when we arrived at the property they gave us a key to a room that was occupied. There were no more rooms available at the property that night. We were not able to find a place to sleep for the night that evening.
The front desk folks were great and very helpful. The negative was, I had the DND on the door, but yet there was a loud knock on the door from housekeeping very early. DND should be just that.
The place was really not clean. Staff was nice though
I didnt like the property. Very bad smell in the room even though housekeeping cleaned. The front office staff are not giving respect to the staff.
The property was in the middle of a significant renovation/ update ( which it needed). But overall the staff did the best it could to still offer services. We would stay here again in the future.
World of Golf is a short stroll from Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport, and other popular attractions like Florence Mall are within a couple of miles (3 km). This 83-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and a free airport shuttle.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.
TVs come with satellite channels, and free WiFi keeps guests connected. Sitting areas, coffee makers, and free local calls are also standard.
Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport features free WiFi in public areas, a business center, and coffee in a common area. If you drive, self parking is USD 6.00 per day, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with access to locker space, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, a computer station, and express check-in.
We pre-paid for seven nights and only stayed for nights because they had bedbugs and they will not refund the nights that we pre-paid for and did not stay there. Terrible customer service disgusting bed bugs
Smelled like smoke, sheets were dirty, floor was water soaked, cigarettes laying around, the door was already open when we arrived and drug addicts walking about.
Good price and value…. Seems run down and needs more attention to detail with cleaning
The place was rundown and shabby from the first step inside. This is after arriving to find limited parking between one broken down SUV that was parked in two spots, a semi truck parked there, and at least two tow-behind trailers hooked to trucks. The elevator was out of order for the 4 days we were there. As we walked down the hall there were at least 3 rooms that used to be guest room that were pad-locked shut. Our smoke-free room left our pajamas and personal bedding smelling deeply of smoke. Not enough towels for our group of 5. House keeping did poor job of tidying up and left a used cleaning rag in the ice bucket. Breakfast options were meager at best, coffee was basically brown water and there was no protein option. For the price we paid per night, this was the worst Wyndham owned Inn, it was the third one we stayed in this year alone. Disappointed is the kindest thing we can say about it. We also had family in two other rooms that had just as poor experiences.
It was a dirty Hotel with a bad odor and I found a bed bug on my gf T-shirt so Be Ware when staying there.
Staff was good. Room was not ready at 5:00.
Friendly and helpful staff Super clean facility! I’d highly recommend this Microtel!
First floor carpet dirty. Room clean. Didn’t feel safe with some people possibly on drugs.
Room was nice, heater barely worked, bed wasn’t made 2 of the 5 days, vending machines weren’t stocked, breakfast was a joke for a hotel.
I have received your review concerning your stay at Microtel, I would like to apologize for the substandard treatment that you received. It is our primary goal to provide excellent service to the guest that stay with us. I'm sorry that the service did not live up to your expectations. I have shared your with the staff and will make every effort to address the issues to ensure this does not happen again, Although it cant make up for this stay i would like to thank you for bringing this problem to our attention. I hope you can forgive this inconvenience and give us another opportunity to offer you a satisfactory experience. Sincerely, Tina Rodriguez
Found slug on carpeting in microtel and tv broke down. Staff did jump on tv but still took over an hour to fix
I received your review concerning your stay at Microtel, I would like to apologize for the substandard treatment that you received. It is our primary goal to provide excellent service to the guest that stay with us. I'm sorry that the service did not live up to your expectations. I have shared your with the staff and will make every effort to address the issues to ensure this does not happen again, Although it cant make up for this stay i would like to thank you for bringing this problem to our attention. I hope you can forgive this inconvenience and give us another opportunity to offer you a satisfactory experience. Sincerely, Tina Rodriguez
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing these issues to my attention.We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.