The staff was very nice and helpful. The hotel was clean. During breakfast hours, it should be required that a mask be worn while getting your food since it is a tight space.
The price was fair, so we returned. The breakfast was terrible— rubbery boiled eggs, canned fruit, and empty carbs. Not acceptable.
The refrigerator didn’t get cold. It got cool but not cold. Many parts have go the building and rooms were starting to look well used and needing to be fixed or updated. For how much this one costs it should look nicer.
My stay was very pleasant...staff was friendly. I called for extra sheets and blanket for the pull out bed and housekeeping was there within 10 minutes of calling. Overall, I have no complaints.
It was very clean and neat. Our room had great amenitites.
Our room was comfortable enough but showing some wear and tear. The tv left much to be desired. Due to Covid they no longer offer daily housekeeping, if you want housekeeping or need clean linens or towels they must be requested. Not a problem if the price reflects the service offered/not offered. This is supposed to be a nonsmoking hotel and someone on our floor was smoking so much, and so heavy that it was nearly unbearable and could even be smelled in our room. I reported this, but it did nothing to stop the smoker. I was in Florence for medical reasons, not an easy time, so this was very unfortunate. Parking is good, free, on-site, but the shuttle van, which does have a designated parking space was constantly parked in front of the door making it difficult for a handicapped person to easily get around and in the door. Would I stay here again? Only if the price is $70 or lower per night, in my opinion it’s not worth more than that. It’s clean, decent, but don’t expect much and you’ll be okay.
It was a suitable place to stay. The week was quiet, but then toward the weekend it got really loud into the late hours and someone on our floor was smoking so much that it was nearly unbearable. One of the reason I’d chosen the hotel was because it’s no smoking hotel. They don’t offer housekeeping service unless it’s requested, but most of the staff was nice enough.
Modern, well laid out room. Convenient location to interstate & shopping. Super friendly staff.
Only bad thing was the pool was freezing We planned to swim a lot w our grandson and couldn’t
Like the place but breakfast quality has slipped also waited way too long to check out because front desk had been abandoned.
there was a water problem from 2 floors above us. We notified the staff and were switched to another room on the same floor within minutes. Excellent service and very professional!
Weekend staff was efficient but yet were relaxed and friendly
A great place for larger families. They just need to learn not to overcook the eggs.
The hotel was awesome! There are many amenities and the breakfast is nice.
See above comments regarding cleanliness and location
This hotel is the picturesque Hyatt place. Friendly staff, clean room, good breakfast, can’t ask for more for the money!
The hotel was reasonably nice. The food offered was excellent.
Great, helpful, friendly staff. Very accommodating, nice clean room.
Hyatt Place Cincinnati Airport / Florence places you within a short walk of World of Golf and within a mile (2 km) of Turfway Park. This 127-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite diner, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café.
The 127 accommodations feature sitting areas. 42-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free local calls are other standard amenities.
At Hyatt Place Cincinnati Airport / Florence, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 7 per day, or you can take advantage of the free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a 24-hour business center, a computer station, and express check-out.
The staff was very nice and helpful. The hotel was clean. During breakfast hours, it should be required that a mask be worn while getting your food since it is a tight space.
The price was fair, so we returned. The breakfast was terrible— rubbery boiled eggs, canned fruit, and empty carbs. Not acceptable.
Dear Terry, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Scott Muck General Manager
The refrigerator didn’t get cold. It got cool but not cold. Many parts have go the building and rooms were starting to look well used and needing to be fixed or updated. For how much this one costs it should look nicer.
Dear Guest, Thank you for the review of our hotel. We are sorry that you did not enjoy your stay. Give us another opportunity and I am certain that will deliver the service we are known for. Sincerely, Scott Muck General Manager
My stay was very pleasant...staff was friendly. I called for extra sheets and blanket for the pull out bed and housekeeping was there within 10 minutes of calling. Overall, I have no complaints.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Muck General Manager
It was very clean and neat. Our room had great amenitites.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Muck General Manager
Dear Guest, Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Muck General Manager
Our room was comfortable enough but showing some wear and tear. The tv left much to be desired. Due to Covid they no longer offer daily housekeeping, if you want housekeeping or need clean linens or towels they must be requested. Not a problem if the price reflects the service offered/not offered. This is supposed to be a nonsmoking hotel and someone on our floor was smoking so much, and so heavy that it was nearly unbearable and could even be smelled in our room. I reported this, but it did nothing to stop the smoker. I was in Florence for medical reasons, not an easy time, so this was very unfortunate. Parking is good, free, on-site, but the shuttle van, which does have a designated parking space was constantly parked in front of the door making it difficult for a handicapped person to easily get around and in the door. Would I stay here again? Only if the price is $70 or lower per night, in my opinion it’s not worth more than that. It’s clean, decent, but don’t expect much and you’ll be okay.
Sorry that you didn't enjoy your stay with us. I was surprised that you did not enjoy our new smart tv's. We definitely frown heavily on smoking in the building so I apologize we were unable to identify where it was coming from. Your comments will be passed along to the rest of the team so that we can improve our services.
It was a suitable place to stay. The week was quiet, but then toward the weekend it got really loud into the late hours and someone on our floor was smoking so much that it was nearly unbearable. One of the reason I’d chosen the hotel was because it’s no smoking hotel. They don’t offer housekeeping service unless it’s requested, but most of the staff was nice enough.
Sorry that you didn't enjoy your stay with us. Your comments will be passed along to the rest of the team so that we can improve our services.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Muck General Manager
Modern, well laid out room. Convenient location to interstate & shopping. Super friendly staff.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Muck General Manager
Dear Katrina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Scott Muck General Manager