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Villa del Palmar Beach Resort & Spa Cabo San Lucas

3.5 out of 5.0

Recent guest reviews

I have stayed there for the last 8 years because of the ambiance of the entire resort. The front desk people are very friendly, the dinner shows are great, as is Bella California restaurant. I can't wait to go back next year!

Close to beach, very attentive staff, clean well appointed rooms and great selection of food and drink.

There weren't enough pool chairs for guests, the pool had several very rude, inattentive workers. The location was good, but the room cooling system was weak. There was often trash around the pool area. Too many pushy salesmen right at the bottom of the stairs, it was annoying.

All inclusive was good, need more variety on the menu

Food options were few and very expensive...and not very good. Hotel staff not very friendly.

You are charged for the internet. The rooms are dated and there was a constant odor of mildew or mold that hits your nose once you walk through the door. You will be bombarded with timeshare offers by everyone in Mexico. Front desk staff is not very knowledgeable about billing when checking out. Maid service is average. All inclusive does not cover everything here.

Friendly staff. Clean resort. Pictures on-line are old. The resort is better in person.

From the outside, the hotel is nice and is right on the beach. But some of the staff were very rude and didn't pay any attention to you. I sat at the bar when it was not busy and no one served me. But they served another couple right away who came 10 mins after me. The rooms are subpar as the TV was not working when I first arrived. The bathrooms are disgusting. The faucets in the bathroom were leaking the whole time I was there. You have to pay an extra $10 a night per device for wifi. This hotel likes to nickel and dime you for everything so be aware of what you ask for because you may get charged extra.

We checked in at 9:00pm, after leaving our bags in the room went straight for dinner came back and found out we did not have working toilet in the room so I requested different room, night manager was so rude and said he will send some one to fix the toilet. Maintenances guy was in our room till 11:30pm fixing toilet. Next morning talk to a concierge and morning manager regarding this and they gave us ocean view room and apologized and we enjoyed rest of our stay.

High quality stay on the beach. Comfort and pleasant.

For an offseason visit, they stuck me in a room with virtually no view. I could have complained but I passed because my trip was just for 3 nights. There was also an issue with the AC that caused really wet floors that were slippery in the room. Again, I could have requested another room. Staff and facilities were nice.

My experience started by arriving on a shuttle bus to the hotel. The hotel employee immediately grabbing my luggage and insisting on taking my luggage up to my room. I really wanted to take my own luggage up to my room since it had wheels and I wanted to hurry up and take a shower. Since our bags were taken, my friend and I decided to go have a drink while the luggage made it's way to my room. After about an hour and several drinks, we went to our room, but couldn't find our luggage. I was so upset and called the help desk. The hotel employee told us that our luggage was now in the storage area. Nothing got done. There was no issue with communication. I speak English and Spanish fluently. What a complete waste of time. After I told the hotel manager what happened, she said okay and did nothing. The second day, was no better. I put some sodas in our refrigerator and the next day they disappeared. I called the help desk to complain. The hotel employee said let me look into it and then didn't do anything about it. I only stayed two nights and had nothing, but problems.

Hotel room smelled bad and was dirty. Staff wasn't accommodating and crowd was very rowdy.

The resort was beautiful, however the biggest down fall is the very pushy timeshare people. We had one follow us almost off the property as we were on our way to catch the bus to go to our planned activity.When a person tells you NO at least 3 times please back off and let them enjoy their vacation. The room was nice but the bathroom is small and the set up is awkward. Wish they would at least mop the floor each day because you bring in sand from the beach and then it gets in the bed. The bellmen Diego was great, he gave us some advice on cheap transportation into town and getting actives cheap since we didn't want to do the timeshare presentation. Just a fyi, you can't pay with cash at any of the restaurants at the resort, you have to put it on a credit card or put it on your room. I didnt like that because before you know it you have a big room tab and you forget what you did.

For Our aniversary weekend getaway we looked online and cabo came across, since we are from bay area its only a 3 hour flight from SFO.We were hoping the hotel was as nice as it looked in pictures from the internet. When we drove up we were blown away what a beautiful place. Great location. Service. Views. clean. this place has it all. Walking distance to great beach restaurants. And activities. Highly recomend.. Already Planing next trip there with our kids..

Everything was great, the room was clean and had a great view of the ocean.

Great location and Hotel. Too many promoters arlund trying to do presentations on you. It gets annoying. However, hotel is really nice and relaxing.

My Girlfriend and I went for New Year's Eve getaway. Upon arrival, the staff was very friendly and curtious. Watch out for time share sales men in lobby acting like they are part of the hotel. The New Year's Eve dinner was extra but was a great way to bring in the new year. The Los cabos firework show was the best I have seen. The staff was ready to provide whatever you needed. Be prepared to sign/tip for every drink/meal. This wasn't a big deal for us since we stayed at each meal/pool/beach for long periods of time. I would recommend this resort to others.

The hotel was nice & clean with beach, pool & restaurants as expected. The people at the hotel were not super pushy about trying to get you to the time share talk at the "free" breakfast buffet but they were a little persistent until they finally realized that we weren't interested and wouldn't be attending. The rooms were nice enough & you could walk the beach to town but usually, by the end of the night, we would cab it back ($10). It was overall a great place to stay & I have no complaints about our trip.

We had a wonderful time at this hotel! The pool and beach were wonderful and the staff was so accommodating. It was a bit of a long walk to town with a 2 year old. but luckily there were plenty of taxis and a local bus. I would highly recommend this hotel and we plan on going back again!

Camino Viejo a San José Km. 0.5 Cabo San Lucas BCS

Hotel highlights

  • Free valet and self parking
  • Onsite dining
  • Spa
  • 3 outdoor pools

Villa del Palmar Beach Resort & Spa Cabo San Lucas places you within 3 miles (5 km) of popular attractions like The Arch and Land's End. This 463-room, 3.5-star condo resort has 3 outdoor pools along with a full-service spa and 5 restaurants. It's in central Cabo San Lucas and also close to Lover's Beach and Puerto Paraiso Mall.


Dining

Get your fill of Italian cuisine for breakfast, lunch, or dinner at Bella California, one of 5 onsite restaurants, or enjoy the pool views at Tortugas Terraza. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to noon.


Rooms

Villa del Palmar Beach Resort & Spa Cabo San Lucas's 463 condos are air-conditioned and provide furnished balconies or patios, sofa beds, and full-sized refrigerators/freezers. Guests can expect WiFi and 32-inch LCD TVs with satellite channels. Beds sport down comforters and bathrooms offer free toiletries. Microwaves, stovetops, and coffee makers are also available.


Property features

Guests of Villa del Palmar Beach Resort & Spa Cabo San Lucas have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for MXN 440 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach condominium resort include a fitness center, 2 spa tubs, and a sauna.

Room options

Junior Suite

Full 2 | Sleeps 4

One Bedroom Villa suite

King 1 | Sleeps 4

One bedroom Suite

King 1 | Sleeps 4

Junior Suite Ocean View

King 1 | Queen 2 | Sleeps 4

Guest reviews for Villa del Palmar Beach Resort & Spa Cabo San Lucas

Everyone (12) Couples (78) Business (3) Family (78) Other (12) Friends (48)
5

the hotel with the best view of land's end in cabo

Everyone

I have stayed there for the last 8 years because of the ambiance of the entire resort. The front desk people are very friendly, the dinner shows are great, as is Bella California restaurant. I can't wait to go back next year!

By , from Idaho on May 13, 2017

Review comment responded on Jun 14, 2017

Dear Ruth, Thank you so much for your encouragement! With this moving comments and your loyalty, our daily bases happy effor is more then worth it. We cannot wait to have you again in our facility in order to pamper you as you deserve. Kind regards, Rubén M. Sánchez, Director of Operations Villagroup Cabo

5

great stay

Everyone

Close to beach, very attentive staff, clean well appointed rooms and great selection of food and drink.

By , from San Diego on May 7, 2017

Review comment responded on May 10, 2017

Dear Simon & Donna, Thank you so much for your nice review, we are so happy to find out that you enjoy our facilities and services this much, and on top of that, you are sharing your great experience with other people! Our goal is to exceed your expectations and create happy experiences for you and your party, those ones that you will never forget. Looking forward to have you back at our Resort soon, Sincerely, Rubén M. Sánchez, General Manager

3

there are way better options for a similar price!

Everyone

There weren't enough pool chairs for guests, the pool had several very rude, inattentive workers. The location was good, but the room cooling system was weak. There was often trash around the pool area. Too many pushy salesmen right at the bottom of the stairs, it was annoying.

By , from NY, NY on Apr 22, 2017

Review comment responded on Apr 27, 2017

Dear A, First of all please let me apologize for the delay answering your very important comments. We are really sorry for the discomfort that you experienced as result of the details that you mentioned and the fact that you found our staff inattentive. Glad to hear that the location was something that you enjoy at our Resort. Let me assure you that your feedback is tacking in consideration already from our Managers in order to grow. Hoping that you give us the opportunity to make you spend an incredible experience on your next visit, Respectfully, Rubén M. Sánchez General Manager

4
Everyone

All inclusive was good, need more variety on the menu

By on Apr 4, 2017

Review comment responded on Apr 8, 2017

Dear guest, Thank you so much for taking the time to write this review, and for gave us the opportunity to provide you a great experience at Cabo. Your feedback is key to improve our opportunities and get better and better! We already address your comment about our menú variety in order to work on it and exceed your expectations on your next visit. Looking forward to see you at Villa del Palmar soon,

2

staff not helpful

Everyone

Food options were few and very expensive...and not very good. Hotel staff not very friendly.

By , from AZ on Mar 23, 2017

Review comment responded on Apr 8, 2017

Dear CarAZ, Thank you very much for your recent visit! Please accept our most sincere apology for the discomfort you experienced. Please know that Management Team will use your feedback to take the necessary actions to avoid a situation like this in the future. Rest assured each one of your comments will be used to find better ways to serve you. We would love to have the opportunity to welcome you one more time, should you decide to come back we will go above and beyond to provide the memorable experience you deserve. Best regards,

2

you can book better

Everyone

You are charged for the internet. The rooms are dated and there was a constant odor of mildew or mold that hits your nose once you walk through the door. You will be bombarded with timeshare offers by everyone in Mexico. Front desk staff is not very knowledgeable about billing when checking out. Maid service is average. All inclusive does not cover everything here.

By , from Los Angeles on Feb 7, 2017

Review comment responded on Feb 11, 2017

Dear Robin, We sincerely appreciate the opportunity you gave us to accommodate you, rest assured we are disappointed that your stay was a departure from our usual standards. Please know that your concerns have been heard, and we will use your feedback as an opportunity to make things right to be able to provide the service our valued guests come to expect. Please know that our team eagerly anticipates our next chance to accommodate you and offer you the remarkable experience you deserved since the first time. Sincerely, Ruben M. Sanchez General Manager

5
Everyone

Friendly staff. Clean resort. Pictures on-line are old. The resort is better in person.

By on Jan 26, 2017

Review comment responded on Feb 10, 2017

Dear Guest, We appreciate you compliments towards the staff and the facilities. We are glad to know we exceed your expectations. We are looking forward to pamper you again on your next visit to the paradise of Los Cabos. Best Regards, Ruben M. Sanchez General Manager

2

don't judge a book by its cover

Everyone

From the outside, the hotel is nice and is right on the beach. But some of the staff were very rude and didn't pay any attention to you. I sat at the bar when it was not busy and no one served me. But they served another couple right away who came 10 mins after me. The rooms are subpar as the TV was not working when I first arrived. The bathrooms are disgusting. The faucets in the bathroom were leaking the whole time I was there. You have to pay an extra $10 a night per device for wifi. This hotel likes to nickel and dime you for everything so be aware of what you ask for because you may get charged extra.

By , from San Francisco on Jan 18, 2017

Review comment responded on Mar 13, 2017

We appreciate your time and your feedback, my deeply apology for the lack of service you experienced during your stay. Best regards, Ruben M. Sanchez General Manager

3

beach front resort

Everyone

We checked in at 9:00pm, after leaving our bags in the room went straight for dinner came back and found out we did not have working toilet in the room so I requested different room, night manager was so rude and said he will send some one to fix the toilet. Maintenances guy was in our room till 11:30pm fixing toilet. Next morning talk to a concierge and morning manager regarding this and they gave us ocean view room and apologized and we enjoyed rest of our stay.

By , from chicago on Dec 15, 2016

Review comment responded on Dec 17, 2016

Dear Love to travel, Thank you for choosing Villa del Palmar Cabo San Lucas and for the opportunity to accommodate you. We are deeply sorry for your initial impression and the lack of service you experienced during the first night. Your feedback will be used to take the necessary actions to avoid a situation like this in the future as we are committed with the complete satisfaction of our valued guests. It is great to know you enjoyed the beautiful ocean view to the Mar de Cortez Sea from your room. We hope you make your way back here one day to offer you the flawless stay you deserve. Kind Regards, Ruben M. Sanchez General Manager

4

comfort leisure vacation

Everyone

High quality stay on the beach. Comfort and pleasant.

By , from San Jose, CA on Dec 5, 2016

Review comment responded on Dec 8, 2016

Dear Dilma, We truly appreciate your review, we are glad to know you had a pleasant vacation that is our top priority. We hope you keep us in mind on your next visit to the beautiful paradise of Los Cabos. Kind Regards, Ruben M. Sanchez General Manager