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Villa del Palmar Beach Resort & Spa Cabo San Lucas

3.5 out of 5.0

Recent guest reviews

Todo perfecto, la habitación tenia una vista fenomenal, los restaurantes, no se diga, pero lo principal, el trato humano, los empleados, desde los recepcionistas asta los jardineros, lo máximo. Regresare.

Not the friendliest staff in the beginning but improved towards the end. Signing receipts for every drink when you're all inclusive gets old quick. Overall, not bad

We had a wonderful time at this resort. I went with my 2 kids, the pool and beach are great. The Happy hour afternoons were a bit crowded and crazy at the pool. But other then that it was fun. I would recommend this resort to friends.

Beautiful property, close to everything! Opt for all-inclusive package, especially if you have kids. Rooms are adequate - no bells or whistles - but we weren't in the room much (why would you be?). Downside - the room was very damp due to humidity - became very annoying after the 2nd day. Staff is awesome and super friendly and helpful. Fun pool activities for the family. Alberto Espinoza, waiter at the pool is awesome!! Concierge do try to sell you timeshares but not overly pushy. The beach was swimmable but beware of the drop off!! Suggest you use a blowup floaty - lots of people were doing that! Water was amazing!! We would return.

1st day one member of the staff has offered to sell weed to my son and niece 17 years old. Wifi is not working in the rooms although they keep charging it. Rooms are spacious and kitchen well equipped. When some guests get drunks , strange thinks happen. Swimminpools are quite dirty Food is ok.

Beautiful views of "the arch". Very happy with the all-inclusive package. Lots of options for food & drinks, which were all very good. Multiple pools.

This was hands down best customer service ever. Best staff ever. Food was incredible. The rooms are very nice as well.

I have stayed there for the last 8 years because of the ambiance of the entire resort. The front desk people are very friendly, the dinner shows are great, as is Bella California restaurant. I can't wait to go back next year!

Close to beach, very attentive staff, clean well appointed rooms and great selection of food and drink.

There weren't enough pool chairs for guests, the pool had several very rude, inattentive workers. The location was good, but the room cooling system was weak. There was often trash around the pool area. Too many pushy salesmen right at the bottom of the stairs, it was annoying.

All inclusive was good, need more variety on the menu

Food options were few and very expensive...and not very good. Hotel staff not very friendly.

You are charged for the internet. The rooms are dated and there was a constant odor of mildew or mold that hits your nose once you walk through the door. You will be bombarded with timeshare offers by everyone in Mexico. Front desk staff is not very knowledgeable about billing when checking out. Maid service is average. All inclusive does not cover everything here.

Friendly staff. Clean resort. Pictures on-line are old. The resort is better in person.

From the outside, the hotel is nice and is right on the beach. But some of the staff were very rude and didn't pay any attention to you. I sat at the bar when it was not busy and no one served me. But they served another couple right away who came 10 mins after me. The rooms are subpar as the TV was not working when I first arrived. The bathrooms are disgusting. The faucets in the bathroom were leaking the whole time I was there. You have to pay an extra $10 a night per device for wifi. This hotel likes to nickel and dime you for everything so be aware of what you ask for because you may get charged extra.

We checked in at 9:00pm, after leaving our bags in the room went straight for dinner came back and found out we did not have working toilet in the room so I requested different room, night manager was so rude and said he will send some one to fix the toilet. Maintenances guy was in our room till 11:30pm fixing toilet. Next morning talk to a concierge and morning manager regarding this and they gave us ocean view room and apologized and we enjoyed rest of our stay.

High quality stay on the beach. Comfort and pleasant.

For an offseason visit, they stuck me in a room with virtually no view. I could have complained but I passed because my trip was just for 3 nights. There was also an issue with the AC that caused really wet floors that were slippery in the room. Again, I could have requested another room. Staff and facilities were nice.

My experience started by arriving on a shuttle bus to the hotel. The hotel employee immediately grabbing my luggage and insisting on taking my luggage up to my room. I really wanted to take my own luggage up to my room since it had wheels and I wanted to hurry up and take a shower. Since our bags were taken, my friend and I decided to go have a drink while the luggage made it's way to my room. After about an hour and several drinks, we went to our room, but couldn't find our luggage. I was so upset and called the help desk. The hotel employee told us that our luggage was now in the storage area. Nothing got done. There was no issue with communication. I speak English and Spanish fluently. What a complete waste of time. After I told the hotel manager what happened, she said okay and did nothing. The second day, was no better. I put some sodas in our refrigerator and the next day they disappeared. I called the help desk to complain. The hotel employee said let me look into it and then didn't do anything about it. I only stayed two nights and had nothing, but problems.

Hotel room smelled bad and was dirty. Staff wasn't accommodating and crowd was very rowdy.

Room options

Junior Suite

Full 2 | Sleeps 4

One Bedroom Villa suite

King 1 | Sleeps 4

One bedroom Suite

King 1 | Sleeps 4

Junior Suite Ocean View

King 1 | Queen 2 | Sleeps 4

Guest reviews for Villa del Palmar Beach Resort & Spa Cabo San Lucas

Everyone (18) Couples (78) Business (3) Family (78) Other (12) Friends (48)
3

bad start great finish

Everyone

Not the friendliest staff in the beginning but improved towards the end. Signing receipts for every drink when you're all inclusive gets old quick. Overall, not bad

By , from Maryland on Nov 15, 2017

Review comment responded on Nov 18, 2017

Dear Patric, Thank you for your time writing a review about your recent stay with us. Your remarks are very important for us because they represent an important feedback that is going to help us identifying our opportunity areas. About the signing of the receipts in our all inclusive plan, as you might know the resort is not only all inclusive and therefore we require our guests to sign in order to prevent any misuse of the all inclusive plan. Nevertheless we thank you for bringing this to our attention. We truly hope that in the future you would give us the opportunity to welcome you once again and to be able to offer you with the quality and service you expect and deserve. Respectfully,

4
Everyone

We had a wonderful time at this resort. I went with my 2 kids, the pool and beach are great. The Happy hour afternoons were a bit crowded and crazy at the pool. But other then that it was fun. I would recommend this resort to friends.

By , from colorado on Oct 19, 2017

Review comment responded on Oct 21, 2017

Dear Becca, Thank you very much for your comments and greeting from beautiful Cabo!! We are glad to learn that you and your family enjoyed your vacation with us and look forward to the opportunity to host you again at our beautiful resort. Respectfully,

4

great location!

Everyone

Beautiful property, close to everything! Opt for all-inclusive package, especially if you have kids. Rooms are adequate - no bells or whistles - but we weren't in the room much (why would you be?). Downside - the room was very damp due to humidity - became very annoying after the 2nd day. Staff is awesome and super friendly and helpful. Fun pool activities for the family. Alberto Espinoza, waiter at the pool is awesome!! Concierge do try to sell you timeshares but not overly pushy. The beach was swimmable but beware of the drop off!! Suggest you use a blowup floaty - lots of people were doing that! Water was amazing!! We would return.

By , from Los Angeles, CA on Aug 25, 2017

Review comment responded on Sep 4, 2017

Dear Lori, Thank you so much for your nice review. It is great to realice that, because our beautiful and privileged location plus our friendly, costumer service oriented and attentive staff, you had such an amazing experience in Cabo San Lucas, staying with us. Looking forward to serve you again with new activities for you and yours to enjoy. Best regards, Dear guest, Thank you so much for your time writing about our resort, your feedback is basic to our growth. Please accept our sincere apologies because of the discomfort that you experienced during your stay with us, we did address your important considerations to each manager in charge of the areas because we definitely care a lot about your comfort and satisfaction. Looking forward to have another chance to serve you in our facilities and show you how we like to treat our special guest like you. Kind regards, Rubén M. Sánchez Regional Director of Operations The Villa Group Los Cabos México

1

noisy hotel full of people eating everywhere

Everyone

1st day one member of the staff has offered to sell weed to my son and niece 17 years old. Wifi is not working in the rooms although they keep charging it. Rooms are spacious and kitchen well equipped. When some guests get drunks , strange thinks happen. Swimminpools are quite dirty Food is ok.

By on Aug 23, 2017

Review comment responded on Sep 14, 2017

Dear guest, Thank you so much for choose our resort to enjoy Cabo San Lucas México at and thank you for take the time to write this review.  Your feedback is key to our growth. Please excuse us because of the inconveniences that you experienced with us. Hope the happiest part of your stay it give us another opportunity to have you back in a near future. Looking forward to it, Rubén M. Sánchez Regional Director of Operations The Villa Group Los Cabos México

4

nice resort. gorgeous views.

Everyone

Beautiful views of "the arch". Very happy with the all-inclusive package. Lots of options for food & drinks, which were all very good. Multiple pools.

By on Jul 23, 2017

Review comment responded on Jul 26, 2017

Dear guest, Thank you so much for your nice review, for us is extremely important that you and your family enjoy our facilities, beautiful location and all what Cabo San Lucas can offer through us. We will advise to Timeshare department about your suggestions. Looking forward to serve you again, Rubén M. Sánchez Regional Director of Operations The Villa Group Cabo México

5

fantastic vacation

Everyone

This was hands down best customer service ever. Best staff ever. Food was incredible. The rooms are very nice as well.

By , from h on Jul 20, 2017

Review comment responded on Sep 16, 2017

Dear Vanessa, Please excuse us for the delay answering your great review. We are so happy to know that you have this amazing experience with us. Looking forward to have you again in our resort soon. Kind regards, Rubén M. Sánchez Regional Director of Operations The Villa Group Los Cabos México

5

the hotel with the best view of land's end in cabo

Everyone

I have stayed there for the last 8 years because of the ambiance of the entire resort. The front desk people are very friendly, the dinner shows are great, as is Bella California restaurant. I can't wait to go back next year!

By , from Idaho on May 13, 2017

Review comment responded on Jun 14, 2017

Dear Ruth, Thank you so much for your encouragement! With this moving comments and your loyalty, our daily bases happy effor is more then worth it. We cannot wait to have you again in our facility in order to pamper you as you deserve. Kind regards, Rubén M. Sánchez, Director of Operations Villagroup Cabo

5

great stay

Everyone

Close to beach, very attentive staff, clean well appointed rooms and great selection of food and drink.

By , from San Diego on May 7, 2017

Review comment responded on May 10, 2017

Dear Simon & Donna, Thank you so much for your nice review, we are so happy to find out that you enjoy our facilities and services this much, and on top of that, you are sharing your great experience with other people! Our goal is to exceed your expectations and create happy experiences for you and your party, those ones that you will never forget. Looking forward to have you back at our Resort soon, Sincerely, Rubén M. Sánchez, General Manager

3

there are way better options for a similar price!

Everyone

There weren't enough pool chairs for guests, the pool had several very rude, inattentive workers. The location was good, but the room cooling system was weak. There was often trash around the pool area. Too many pushy salesmen right at the bottom of the stairs, it was annoying.

By , from NY, NY on Apr 22, 2017

Review comment responded on Apr 27, 2017

Dear A, First of all please let me apologize for the delay answering your very important comments. We are really sorry for the discomfort that you experienced as result of the details that you mentioned and the fact that you found our staff inattentive. Glad to hear that the location was something that you enjoy at our Resort. Let me assure you that your feedback is tacking in consideration already from our Managers in order to grow. Hoping that you give us the opportunity to make you spend an incredible experience on your next visit, Respectfully, Rubén M. Sánchez General Manager

4
Everyone

All inclusive was good, need more variety on the menu

By on Apr 4, 2017

Review comment responded on Apr 8, 2017

Dear guest, Thank you so much for taking the time to write this review, and for gave us the opportunity to provide you a great experience at Cabo. Your feedback is key to improve our opportunities and get better and better! We already address your comment about our menú variety in order to work on it and exceed your expectations on your next visit. Looking forward to see you at Villa del Palmar soon,