People and neighboring room occupants were noisy even late at night
We loved the room was very clean! Only thing I can say that I was highly disappointed about the service. I tried to order room service at 10 which the menu says serving until midnight but when I called the front desk they said they were closed already. Also, I paid an extra $30 for breakfast which they only gave us three options and they were just microwaved English muffin sandwiches. To top it all off I asked for late check out and got a rude receptionist who didn’t even bother looking up from her computer just bluntly informed me that there wasn’t late check out for the day.
I liked the updated rooms. The pool area was a cool design. What I didn’t like was the following: 1) When I went to shower I found the handle to select hot and cold water and the button to switch the water from bath fill to shower head was smeared with a dark brown substance. I cleaned it with some toilet paper, but it was a bit off putting. 2) The water feature behind the pool had a bit of algae and a large PVC pipe coming onto it from a pool house. I’m guessing it was a temporary fix due to a problem with the filtration system.
Wonderful grounds and great staff. I liked that there was an indoor pool in addition to the outdoor pool.
Needs to be updated. Very shabby conditions. Rooms were comfortable enough, however, ypu can hear every conversation from other rooms and hallways. Ordered pizza from Room Sevice- it Was Pizza Hut! WTH? Gross! No complimentary coffee or water. They have a Starbucks( sort of). Do you really have time to wait in a long line with only one employee making the orders? This was on a Saturday morning. The shuttle drivers are the Best! Being next to the airport there was very little noise from the outside. All said, okay to stay if you're just going to sleep there.
Mexican restaurant attached was good. First room smelled like mildew and there was a water leak at the sink with the garbage can catching the drips... I transferred to another room and it was fine. Breakfast buffet was good and the place was nice overall. Unfortunately, the shuttle that committed to take us to our business function was late - when it did arrive, someone with a flight "needed it more than us" despite the prearrangements. We ended up taking several ubers and being late to our function. When asking the staff about the shuttle commitment, we got a bunch of shrugged shoulders and people who didn't seem to care. It was quite disappointing.
Good hotel, I like how clise and convenient it is to the airport.
Comfortable, relaxing equals to peace of mind staying at this hotel.
I was disapointed that the hotel didn't provide free Wifi. After I purchased Wifi around 9pm, I wasn't able to use it in morning. I checked out at 7:30am the next day. That's why I would not recommend this hotel or stay there again.
The facility gives a contemporary Zen vibe upon entry. The front desk was very professional and informative. The room appeared clean upon entry. But, like most hotels further inspection reveals dirty corners and stains on the side box spring of the bed. Yuk! I am one of those who always looks under the bed when I enter the room.
We come to Long Beach 4 to 5 times a year and have always stayed at this hotel. But this time it found us leaving feeling we would never be back to stay here. The room furniture had not been wiped off, the booklets on the desk had all kinds of stuff spilled on it. The air made such a loud noisy when it came on that sleeping was impossible. The bathroom floor left footprints when you walked on it because of the dust. The TV sound blanked out every other word. The room was made to be adjoined to the room next door if required and the people who stayed keep unlocking the latch hook and pushing on the door during the night. I'm sad for having to write such a bad review because the location of this hotel is so convenient for our future trips.
Great hotel - centrally located, very friendly staff, clean rooms.
To be honest I booked here because of last minute business travel where my hotel selection was limited. Overall, very nice staff who was super accommodating for the my short one night stay. However the hotel rooms are definitely in need of some upgrades as the rooms seems dated. The TV was an issue as it kept skipping in and out with a "no signal" message for most channels I changed to (maybe that had something to do with the hotel's distance to Long Beach Airport). But my biggest complaint which I think speaks to the need for upgrades in the hotel was the lack of available outlets. Trying to charge my phone and laptop was next to impossible. I think nowadays it's important that hotels provide sufficient outlets and this hotel is severely lacking. So while it may seem like a small issue and overall it is, it's a relatively small issue to correct that I think could make a big difference.
Nice rooms, good restaurant & bar. Indoor pool, fire pit and fitness center great. I splurged for the concierge level room. It has a common room with full breakfast and beverages and snacks during the day. When I arrived at the hotel I was told it was only open on the weekdays. What a major disappointment. It would have been nice to know that in advance. They gave me a voucher for breakfast but I was hoping to meet some friends in the concierge-level common area. (They also booked a concierge room.)
The hotel is only a few minutes from Long Beach airport, with complimentary self-parking in the lot in front of the hotel. Registration was quick and friendly. Room and hotel facilities are up to date at Marriott standard. Breakfast was good and priced fairly. We had an enjoyable stay and plan to return the next time we are in the area.
Located in Harbor, Long Beach Marriott is within a few miles (5 km) of popular sights such as California State University Long Beach and Walter Pyramid. This 3.5-star hotel has 310 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and an indoor pool.
Enjoy dining at the hotel's 2 onsite restaurants: Terrace Grille and Patio offers relaxing garden views; Tamarindos Bar Cantina specializes in Tex-Mex cuisine. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. To-go breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
All 310 rooms feature iPod docks, coffee makers, and free newspapers. 27-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Long Beach Marriott features an indoor pool, an outdoor pool, and a children's pool. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this family-friendly hotel include a fitness center, free WiFi in public areas, and conference space.
People and neighboring room occupants were noisy even late at night
We loved the room was very clean! Only thing I can say that I was highly disappointed about the service. I tried to order room service at 10 which the menu says serving until midnight but when I called the front desk they said they were closed already. Also, I paid an extra $30 for breakfast which they only gave us three options and they were just microwaved English muffin sandwiches. To top it all off I asked for late check out and got a rude receptionist who didn’t even bother looking up from her computer just bluntly informed me that there wasn’t late check out for the day.
Good Morning. Thank you very much for taking the time to share your recent stay feedback. We sincerely apologize for any shortcoming you have experienced. We will look into every aspect of your feedback and address it accordingly. We hope to have the opportunity to welcoming you back and deliver a flawless service. Warmest regards
I liked the updated rooms. The pool area was a cool design. What I didn’t like was the following: 1) When I went to shower I found the handle to select hot and cold water and the button to switch the water from bath fill to shower head was smeared with a dark brown substance. I cleaned it with some toilet paper, but it was a bit off putting. 2) The water feature behind the pool had a bit of algae and a large PVC pipe coming onto it from a pool house. I’m guessing it was a temporary fix due to a problem with the filtration system.
Dear Dave, First and foremost, thank you so very much for the feedback. We sincerely apologize for the inconvenience caused by shared feedback. We will definitely address all mentioned issues with the appropriate departments and ensure to use it as a teaching moment to serve you and other guests with a flawless stay. We look forward to welcoming you back very soon. Kindest regards
Hello! We appreciate your recent rating of our hotel. We are thrilled to hear you enjoyed your stay and look forward to another visit in the future.
Hello! We have received your response and look forward to an opportunity to get additional details on your experience. Please reach out directly with our hotel when possible.
Hello! We appreciate your feedback. Please let us know how we can better host you in the future so that we can achieve a 5 out of 5. We look forward to having you stay with us in the future while visiting Long Beach.
Wonderful grounds and great staff. I liked that there was an indoor pool in addition to the outdoor pool.
Thank you very much for your feedback. We are glad you had a great time at the Pool. We look forward to you next visit!
Needs to be updated. Very shabby conditions. Rooms were comfortable enough, however, ypu can hear every conversation from other rooms and hallways. Ordered pizza from Room Sevice- it Was Pizza Hut! WTH? Gross! No complimentary coffee or water. They have a Starbucks( sort of). Do you really have time to wait in a long line with only one employee making the orders? This was on a Saturday morning. The shuttle drivers are the Best! Being next to the airport there was very little noise from the outside. All said, okay to stay if you're just going to sleep there.
Hello! Thank you for your comments. We apologize for any inconvenience you experienced. We strive to provide a brilliant stay. Your feedback has been shared with the team for review. We hope you stay with us again while visiting Long Beach.
Hello! We appreciate your feedback and thank you for the review. Please let us know if there is anything else we can do to make your stay 5 out of 5.
Mexican restaurant attached was good. First room smelled like mildew and there was a water leak at the sink with the garbage can catching the drips... I transferred to another room and it was fine. Breakfast buffet was good and the place was nice overall. Unfortunately, the shuttle that committed to take us to our business function was late - when it did arrive, someone with a flight "needed it more than us" despite the prearrangements. We ended up taking several ubers and being late to our function. When asking the staff about the shuttle commitment, we got a bunch of shrugged shoulders and people who didn't seem to care. It was quite disappointing.
Hello! Thank you for your feedback. We apologize for the experiences you encountered upon checking in. Your comments regarding the shuttle have also been forwarded to the appropriate manager to address. We hope that you consider us again while visiting Long Beach.
Thank you for your feedback and for being our guest. We appreciate you bringing the noise to our attention. Always feel free to contact any of our associates during your stay if you are inconvenienced and we'll be more than happy to address the situation. Our goal is to ensure everyone has a great stay with us. We look forward to welcoming you back