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Extended Stay America - Los Angeles - LAX Airport-El Segundo

2.5 out of 5.0

Recent guest reviews

Got ate up by bed bugs, staff unfriendly rude ...not helpful

Staff was friendly and helpful at all times. Room was clean and adequate.

1 night stop over. Good bed good hot shower; local eateries.Handy to airport.

Hotel has no airport shuttle and has a parking fee

I booked this trip to relax after an adventurous stay in San Francisco. So upon my return I was really looking forward to a hot bath but was put in a handicap room. It was so late in the evening I had no energy to deal with switching rooms. Upon check out I mentioned it and the front desk person blamed it on booking with 3rd party sites. The front desk person was the same person I had checked in with. I believe she should have asked me upon check in if I was aware that it was a handicap room or at least mentioned that was the type of room I was going in.

Clean and close to airport just what I was looking for! Friendly staff.

Good location. Friendly staff. Rooms could use some updates (curtains & lighting), shower curtains are too short, odor in room, refrigerator door was in backwards. it is nice to have the cooktop to save on food bills.

The room was nice and clean.It was indeed very near to the airport.The staffs were nice and polite.

Rooms aren't really up to standard from online description but the day staff makes up for it. Very friendly and helpful. The night crew not so much. Sounds like some careless teenage girl who cares nothing about guest. She takes away from the experience

The staff was always helpful for whatever i asked i had no issues with my stay.

Staff was amazingly nice. Would def stay here again.

Hotel was ok, nothing special about it. I booked a "non-smoking" and it smell like cigarettes. When I asked for a new room, they said there were none available and the rooms have been recently converted to non-smoking. She gave me a bottle of frebreeze. It did not work. Luckily we were only staying one night.

clean, easy access, great wifi, quiet, staff very helpful.

This hotel was close to the airport and had a lot of places around it, would recommend to someone who wasn't staying for awhile. You get what you payed for, you can hear people going in and out of their rooms all night, I could hear the guy next door to me snoring! Has a little kitchenette inside and the room is pretty small but it's not shabby! The tv has like 5 channels on it but if you're not planning in being in the room much then I'd recommend it, it gets the job done and it's in an ok area so you still feel safe

The staff was friendly and the bed was comfortable but the room had sooooo many roaches. I have never experienced a hotel stay such as the Extended Stay America. I do not recommend anyone to stay at this hotel. Shame on you and I deserve a Refund

Needs updating. It's a Motel and I was put on the upper floor even though I have to use a cane. No elevator. No shuttle to/from the airport. Nice room overall with kitchenette

This is a suitable accommodation for a short term visit to Los Angeles (Delayed flight, etc.). Not certain why there are ice trays, stove, and kitchenette facilities; I've never heard of anyone preparing anything in these. The space could be more well used for living space. Towels were dreadfully old; otherwise bathroom facilities were pleasing.

ESA un El Segundo was a pretty good hotel. The staff was incredibly nice, polite, and professional. We had an issue with the air conditioner in one of our rooms and it was fixed by the time we got back to our rooms after dinner. I even forgot a pencil that I needed for my online class and the guy at the front desk dug everywhere to find a pencil for me. I feel like most other places people would have just said sorry don't have one. Overall, it was a nice place. One down side, there is no ice machine. But, aside from that very, very minor detail, it was nice. I'd stay there again.

Horrible! I walked in to a non smoking room and smelled like smoke with the window broken

Nice hotel. Had a kitchen inside. Safe looking area. Close to the rental car place. Food is nearby and grocery store.

1910 E Mariposa Ave El Segundo CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Located in LAX Area, Extended Stay America - Los Angeles - LAX Airport-El Segundo is within a 15-minute drive of Otis College of Art and Design and South Bay Galleria. The 151 rooms at this hotel include kitchens, refrigerators, and microwaves. It's near the airport and also close to Manhattan Beach Pier.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 151 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Extended Stay America - Los Angeles - LAX Airport-El Segundo features free WiFi in public areas, coffee in a common area, and express check-out. Self parking is offered for USD 15 per day. Front-desk staff can assist with dry cleaning/laundry and securing valuables. Additional amenities include laundry facilities, barbecue grills, and a picnic area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Los Angeles - LAX Airport-El Segundo

Everyone (26) Business (13) Couples (2) Students (1) Family (12) Other (3) Friends (2)
1

bee bugs

Everyone

Got ate up by bed bugs, staff unfriendly rude ...not helpful

By on May 15, 2018

Review comment responded on May 25, 2018

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management

3
Everyone

Staff was friendly and helpful at all times. Room was clean and adequate.

By on May 3, 2018

Review comment responded on May 3, 2018

Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management

4
Everyone

1 night stop over. Good bed good hot shower; local eateries.Handy to airport.

By on Apr 28, 2018

Review comment responded on Apr 29, 2018

Thanks for sharing your review of Extended Stay America. We are delighted to know you liked our convenient location and had a great stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

3
Everyone

Hotel has no airport shuttle and has a parking fee

By on Mar 16, 2018

Review comment responded on Mar 17, 2018

Thank you for being our guest. Many of our hotels do provide shuttle service to the airport, but we are sorry we do not have this service in-house. However, city’s taxi service is easily available for our guests to commute to and from our hotel. Please also know that we review our pricing regularly to make sure we keep our parking fee competitive. We encourage you to try us again in the near future, and we are confident you will enjoy a better stay. Sincerely, Hotel Management

3
Everyone

I booked this trip to relax after an adventurous stay in San Francisco. So upon my return I was really looking forward to a hot bath but was put in a handicap room. It was so late in the evening I had no energy to deal with switching rooms. Upon check out I mentioned it and the front desk person blamed it on booking with 3rd party sites. The front desk person was the same person I had checked in with. I believe she should have asked me upon check in if I was aware that it was a handicap room or at least mentioned that was the type of room I was going in.

By , from Houston, TX on Feb 28, 2018

Review comment responded on Mar 2, 2018

Thank you for staying with us. We are glad your overall visit was pleasant and that you liked our convenient location. That being said, we are sorry for not meeting your expectations with your room and regret the inconvenience it caused. We have shared your feedback with our entire team and will use it as a training tool to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

4
Everyone

Clean and close to airport just what I was looking for! Friendly staff.

By on Feb 4, 2018

Review comment responded on Feb 4, 2018

Thanks for the 4-star review of Extended Stay America. We are delighted to read you were impressed with our courteous service and that our ideal location was a perfect match for all of your needs. Thank you once more for the kind comments, and we invite you for another stay with us on a future date. Sincerely, Hotel Management

3

es ext stay

Everyone

Good location. Friendly staff. Rooms could use some updates (curtains & lighting), shower curtains are too short, odor in room, refrigerator door was in backwards. it is nice to have the cooktop to save on food bills.

By on Dec 6, 2017

Review comment responded on Dec 8, 2017

Thank you for providing your feedback. We are glad to read that you liked our friendly associates and convenient location. However, we are sorry for the issues you had in your room and the inconvenience it caused. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon as our guest. Sincerely, Hotel Management

3

quiet place

Everyone

The room was nice and clean.It was indeed very near to the airport.The staffs were nice and polite.

By on Dec 6, 2017

Review comment responded on Dec 8, 2017

Laura, thank you for reviewing your experience. We are happy to know that you liked our courteous associates and your clean & comfortable room. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management

4

great day, watch out at night

Everyone

Rooms aren't really up to standard from online description but the day staff makes up for it. Very friendly and helpful. The night crew not so much. Sounds like some careless teenage girl who cares nothing about guest. She takes away from the experience

By on Nov 1, 2017

Review comment responded on Nov 3, 2017

Thank you for being our guest. We are happy to know you had a good time here and that your overall experience was pleasant. With that said, we apologize for the service issues you experienced here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management

4

lax visit

Everyone

The staff was always helpful for whatever i asked i had no issues with my stay.

By , from Canton, MI on Oct 17, 2017

Review comment responded on Oct 19, 2017

Leon, thank you for staying at Extended Stay America. We are glad you liked our convenient location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management