Studio, 1 Queen Bed, Non Smoking
from $115
Extended Stay America - Los Angeles - LAX Airport-El Segundo
2.5 out of 5.0
3.1
out of 5
Average Guest Review
See all 48 reviews
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Recent guest reviews
Hotel was ok, nothing special about it. I booked a "non-smoking" and it smell like cigarettes. When I asked for a new room, they said there were none available and the rooms have been recently converted to non-smoking. She gave me a bottle of frebreeze. It did not work. Luckily we were only staying one night.
clean, easy access, great wifi, quiet, staff very helpful.
This hotel was close to the airport and had a lot of places around it, would recommend to someone who wasn't staying for awhile. You get what you payed for, you can hear people going in and out of their rooms all night, I could hear the guy next door to me snoring! Has a little kitchenette inside and the room is pretty small but it's not shabby! The tv has like 5 channels on it but if you're not planning in being in the room much then I'd recommend it, it gets the job done and it's in an ok area so you still feel safe
The staff was friendly and the bed was comfortable but the room had sooooo many roaches. I have never experienced a hotel stay such as the Extended Stay America. I do not recommend anyone to stay at this hotel. Shame on you and I deserve a Refund
Needs updating. It's a Motel and I was put on the upper floor even though I have to use a cane. No elevator. No shuttle to/from the airport. Nice room overall with kitchenette
This is a suitable accommodation for a short term visit to Los Angeles (Delayed flight, etc.). Not certain why there are ice trays, stove, and kitchenette facilities; I've never heard of anyone preparing anything in these. The space could be more well used for living space. Towels were dreadfully old; otherwise bathroom facilities were pleasing.
ESA un El Segundo was a pretty good hotel. The staff was incredibly nice, polite, and professional. We had an issue with the air conditioner in one of our rooms and it was fixed by the time we got back to our rooms after dinner. I even forgot a pencil that I needed for my online class and the guy at the front desk dug everywhere to find a pencil for me. I feel like most other places people would have just said sorry don't have one. Overall, it was a nice place. One down side, there is no ice machine. But, aside from that very, very minor detail, it was nice. I'd stay there again.
Horrible! I walked in to a non smoking room and smelled like smoke with the window broken
Nice hotel. Had a kitchen inside. Safe looking area. Close to the rental car place. Food is nearby and grocery store.
Nice place, stayed two days for transfer flight, this location closed to airport. Will stay again.
This is a no frills hotel with cooking and dining area , nice location, beaches in area
This stay was suppose to be decent as it was referred to me by my client. However, it was a dingy, run down, basic motel with rusted kitchenette. It smelled like mold and the carpets were still wet. The only nice thing of my 3 night stay was the lady that checked me in. She was helpful.
Short stay , very relaxing. Nice beaches close by.
Very relaxing, l was able to do a lot of walking and unwinding.
I choose this because of where I needed to be. It turned out to be a great stay. Nice room with a kitchen. You don't realize how nice this was when you have stayed in places with no refrig. My room was comfortable,good tv, clean and the staff let me in early, thank you. They arranged for my daughters room to be right next door.
I picked two rooms for they family. The rooms were clean and comfortable. They had little kitchens which was really nice. The staff let us check in early, which was really nice. Nits close to everything and all the beach towns. In and out right across the street.
This hotel is a DUMP!!! Room stunk like a pine tree cover up. It's was extended stay and mentioned having cookware like dishes, glasses, Bath shampoo, etc.. Nothing. Floor was filthy, chair in the room looks like it jump came from the dump. When I went to bed i slept with my clothes on. I was fearful of Bed bugs. I kept my luggage in the car. What a rip off of a consumer dollar for $144 a night.
I really enjoyed my stay. It is very close to my job so it is extremely convenient.
Nice hotel in an business area with a market right next to it. Location is great for both business and visitors looking to spend several days in Los Angeles. Price is a plus, good parking lot. Staff was young distracted and partially unhelpful.
The staff was extremely friendly but the actual room was 2 star at best. It was clean "enough", but there weren't many extra perks (no shampoo/conditioner, etc). It was close to the airport for an a.m. flight so it worked fine for one night, but probably wouldn't stay there multiple nights in a row.
Guest reviews for Extended Stay America - Los Angeles - LAX Airport-El Segundo
ok. simple
Everyone
Hotel was ok, nothing special about it. I booked a "non-smoking" and it smell like cigarettes. When I asked for a new room, they said there were none available and the rooms have been recently converted to non-smoking. She gave me a bottle of frebreeze. It did not work. Luckily we were only staying one night.
love this hotel, easy access to airport
Everyone
clean, easy access, great wifi, quiet, staff very helpful.
Review comment
General Manager responded on Aug 25, 2017
Thank you for sharing your wonderful experience at Extended Stay America. We are delighted to read you loved the convenience of our location and were impressed with the service provided by our courteous associates. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
close to lax
Everyone
This hotel was close to the airport and had a lot of places around it, would recommend to someone who wasn't staying for awhile. You get what you payed for, you can hear people going in and out of their rooms all night, I could hear the guy next door to me snoring! Has a little kitchenette inside and the room is pretty small but it's not shabby! The tv has like 5 channels on it but if you're not planning in being in the room much then I'd recommend it, it gets the job done and it's in an ok area so you still feel safe
Review comment
General Manager responded on Aug 20, 2017
Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you were overall satisfied with your stay. However, we are sorry for not meeting all of your expectations. We appreciate your valuable feedback as it will help us to improve our performance moving forward. It was good to have you here, and we hope you will consider a return visit. Sincerely, General Manager
roach infested
Everyone
The staff was friendly and the bed was comfortable but the room had sooooo many roaches. I have never experienced a hotel stay such as the Extended Stay America. I do not recommend anyone to stay at this hotel. Shame on you and I deserve a Refund
Review comment
General Manager responded on Aug 22, 2017
We sincerely apologize that we failed to provide you the clean and comfortable suite you expected. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. After reading your feedback, we have scheduled additional treatments to prevent this from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
nice for a night or two
Everyone
Needs updating. It's a Motel and I was put on the upper floor even though I have to use a cane. No elevator. No shuttle to/from the airport. Nice room overall with kitchenette
Review comment
General Manager responded on Jul 29, 2017
Joan, thank you for being our guest at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are pleased you had an overall nice stay and loved your room along with the kitchenette. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
convenient for short term stay.
Students
This is a suitable accommodation for a short term visit to Los Angeles (Delayed flight, etc.). Not certain why there are ice trays, stove, and kitchenette facilities; I've never heard of anyone preparing anything in these. The space could be more well used for living space. Towels were dreadfully old; otherwise bathroom facilities were pleasing.
Review comment
General Manager responded on Jul 4, 2017
Thank you for staying at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are pleased you liked our convenient location and our service. However, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thanks again for staying with us, and we hope to welcome you back soon. Sincerely, General Manager
affordable and near lax
Everyone
ESA un El Segundo was a pretty good hotel. The staff was incredibly nice, polite, and professional. We had an issue with the air conditioner in one of our rooms and it was fixed by the time we got back to our rooms after dinner. I even forgot a pencil that I needed for my online class and the guy at the front desk dug everywhere to find a pencil for me. I feel like most other places people would have just said sorry don't have one. Overall, it was a nice place. One down side, there is no ice machine. But, aside from that very, very minor detail, it was nice. I'd stay there again.
Review comment
General Manager responded on Jun 12, 2017
Danny, thank you for sharing your positive feedback about Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are glad to read you not only loved our convenient location and outstanding hospitality but also found us to be a good value. We do have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. It was our pleasure hosting you, and we look forward to seeing you again soon. Sincerely, General Manager
Everyone
Horrible! I walked in to a non smoking room and smelled like smoke with the window broken
Review comment
General Manager responded on May 24, 2017
First and foremost, I would like to offer you my apologies for the inconvenience you encountered in your room. You deserved a comfortable stay, and we are very sorry that the smoke smell compromised your stay. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
nice hotel. had a kitchen inside.
Everyone
Nice hotel. Had a kitchen inside. Safe looking area. Close to the rental car place. Food is nearby and grocery store.
Review comment
General Manager responded on May 10, 2017
Thank you for your review. We are glad you were comfortable here and you liked our location and your room with the convenience of a kitchenette. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Everyone
Nice place, stayed two days for transfer flight, this location closed to airport. Will stay again.
Review comment
General Manager responded on Apr 27, 2017
Many thanks for taking the time to post your review of Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are delighted to read you had an enjoyable visit and that our close proximity to the airport worked well for you. It was a pleasure to have you as our guest, and we look forward to having you stay with us the next time your travels bring you back to our area. Sincerely, General Manager
Shoua, thank you for being our guest. We are pleased you had an overall pleasant experience. However, we are sorry for the odor issue you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager