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The Franklin London - Starhotels Collezione

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Exterior detail
Single Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Garden Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
24 Egerton Gardens, London, England, SW3 2DB
  • Place, Victoria and Albert Museum
    ‪3 min walk‬
  • Place, Imperial College London
    ‪6 min walk‬
  • Place, Hyde Park
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Double Room

Superior Double Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Superior Double Room

9.6 out of 10
Exceptional
(16 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Junior Suite

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite Executive

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite Executive

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Single Room

Single Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Garden Suite

Garden Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Garden Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Presidential Suite

  • Garden view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Triple Room

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed
  • Free WiFi

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The Gore London – Starhotels Collezione

London City Centre
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,008 reviews
$250 nightly
The price is $297
May 25 - May 26
Total with taxes and fees
The Gore London – Starhotels Collezione

About the neighborhood

London

Located in London City Centre, The Franklin London - Starhotels Collezione is adjacent to Brompton Oratory and within a 5-minute walk of other popular sights like Victoria and Albert Museum. This 5-star hotel has 35 guestrooms and offers conveniences like a restaurant, a full-service spa, and a 24-hour gym.

What's nearby

  • Victoria and Albert Museum - 3 min walk - 0.2 miles
  • Imperial College London - 6 min walk - 0.4 miles
  • Natural History Museum - 9 min walk - 0.5 miles
  • Hyde Park - 9 min walk - 0.5 miles
  • Royal Albert Hall - 14 min walk - 0.8 miles

Getting around

  • West Brompton Station - 4 min drive
  • South Kensington Underground Station - 7 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪Voyage Lounge - ‬4 min walk
  • ‪Caffè Concerto - ‬4 min walk
  • ‪The Bunch of Grapes - ‬3 min walk
  • ‪Ciro's Pizza Pomodoro - ‬5 min walk
  • ‪Café Muse - ‬3 min walk

About this property

The Franklin London - Starhotels Collezione

Guests staying at The Franklin London - Starhotels Collezione enjoy access to a full-service spa, a 24-hour gym, and a steam room. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and a meeting room.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Frette Italian sheets and pillow menus ensure a restful night. Free newspapers, safes, and phones are also standard.
Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Similar properties

Exterior
Royal Garden Hotel
London City Centre
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 1,871 reviews
$265 nightly
The price is $317
Jun 14 - Jun 15
Total with taxes and fees
Royal Garden Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 52 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 for adults and GBP 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Franklin Restuarant

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room
  • Turkish bath

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 40 per pet, per night
  • Dogs only
  • 1 total (31 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for GBP 50 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

Frequently asked questions

Is a free cancellation option available at The Franklin London - Starhotels Collezione?

The Franklin London - Starhotels Collezione offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Franklin London - Starhotels Collezione?

As of May 19, 2026, prices found for a 1-night stay for 2 adults at The Franklin London - Starhotels Collezione on Jun 1, 2026 start from $506, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near The Franklin London - Starhotels Collezione?

This hotel is situated in London City Centre, just steps from Victoria and Albert Museum, and within a 10-minute walk of Harrods and Natural History Museum. You'll also find Hyde Park and Kensington High Street less than a mile away.

Will I be able to park at The Franklin London - Starhotels Collezione?

No, there isn't parking at this hotel.

Is there a spa available at The Franklin London - Starhotels Collezione?

There is a full-service spa available for guests to enjoy and services include couples treatments, massages, body treatments, and mani/pedis.

Are there luxury amenities available at The Franklin London - Starhotels Collezione?

Yes, guests can indulge in luxuries such as a steam room, a garden-view restaurant, and a full-service spa at this hotel.

Does The Franklin London - Starhotels Collezione have a casino?

No, The Franklin London - Starhotels Collezione doesn't have a casino.

Will I find an indoor pool at The Franklin London - Starhotels Collezione?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Franklin London - Starhotels Collezione?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, a bar/lounge, and a full-service spa.

Does The Franklin London - Starhotels Collezione have a hot tub?

No, but this hotel does have a steam room.

Does The Franklin London - Starhotels Collezione feature a restaurant that includes a breakfast menu?

Yes, The Franklin London - Starhotels Collezione serves a full breakfast for a surcharge each morning at The Franklin Restuarant.

Will The Franklin London - Starhotels Collezione allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at The Franklin London - Starhotels Collezione for a fee of GBP 40 per pet, per night. The property also provides food and water bowls.

Does The Franklin London - Starhotels Collezione have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to The Franklin London - Starhotels Collezione?

The closest major airport to The Franklin London - Starhotels Collezione is London City Airport (LCY), which is 12 mi away (49 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 14.8 mi away (34-minute drive).

Can I book a room with a balcony at The Franklin London - Starhotels Collezione?

No, there aren't any guestrooms with balconies at The Franklin London - Starhotels Collezione.

The Franklin London - Starhotels Collezione Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 418 out of 561 reviews
Rating 8 - Good. 88 out of 561 reviews
Rating 6 - Okay. 30 out of 561 reviews
Rating 4 - Poor. 9 out of 561 reviews
Rating 2 - Terrible. 16 out of 561 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Priya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2026

10/10 Excellent

Olivia

Stayed 1 night in Jan 2026

8/10 Good

Lara

Stayed 2 nights in Jan 2026

10/10 Excellent

Alidad

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Staff, clean room, great location....I would stay there again on y next trip to London.
Stayed 4 nights in Jan 2026

10/10 Excellent

Julian

Stayed 1 night in Jan 2026

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
Everything that was under the staff’s control was great. Only downside was that we were assaulted by cigarette smoke from another guest the first 3 days. Staff finally tracked down the source and our room was smoke free for the remaining days.
Stayed 5 nights in Dec 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Very friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Loved it, amazing amazing staff. Needs a pool or hot tub but it's amazing
Stayed 1 night in Sep 2025

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic staff
Stayed 6 nights in Dec 2025

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful and staff were great except for staff in bar. Wasn’t very welcoming and my drink wasn’t quite right. Otherwise everything else great.
Stayed 1 night in Dec 2025

10/10 Excellent

julianne

Stayed 6 nights in Nov 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Brad, Littleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location
Stayed 6 nights in Oct 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and treated us like a royalty.
Stayed 2 nights in Oct 2025

8/10 Good

Deborah Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was excellent, quiet, clean and well cared for. The main restaurant lacked energy or music to entice us to have a meal or even a beverage. We did not appreciate on check out this morning the suggestion of a discretionary gratuity for the staff which equated to $250 CDN for our 7 night stay. The invoice was presented and we declined. No final checkout receipt was received. As well the cc deposit taken on arrival Sept 24 for our 7 night stay of $934,CDN is yet to be returned/ credited to our visa. Disappointing!
Stayed 7 nights in Sep 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Beautiful boutique hotel on a quiet street just steps from the V&A and natural history museums. Very close to the S. Kensington tube station. High end shopping abounds. Very comfortable rooms and excellent customer service. Would definitely stay again.
Stayed 6 nights in Sep 2025

4/10 Poor

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Over priced and photos on the site did not give a true impression of what we booked. Bar and mini bar in room extortionate. Restaurant over priced and £30 for breakfast which thought would have been included seeing as I paid nearly £900 for 2 nights this was not included. Additional service charges added for drinking in the in house bar and normal maid service was also an additional service charge was added without asking, which we questioned so these charges were removed. Bedroom was sooo small not even room to put away 2 pieces of luggage. Couldn’t get changed without knocking into something.
Stayed 2 nights in Sep 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! Everything was top notch. I would highly recommend this place!
Stayed 3 nights in Sep 2025

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and welcoming staff, beautiful property
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Stayed 1 night in Sep 2025

10/10 Excellent

Janice Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic boutique hotel. Kind and attentive staff. Comfortable room and bed. Randomly chosen from Expedia. Lucky for us! One morning there was no hot water. Likely happens as this is a small hotel. This did not affect our very positive experience. Breakfast was just excellent. Not cheap. But worth it.
Stayed 6 nights in Sep 2025

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful luxury hotel Gorgeous private garden Moody interiors Super quiet
Stayed 2 nights in Jul 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 2 nights in Aug 2025

10/10 Excellent

Kerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay!
Stayed 2 nights in Aug 2025

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