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Recent guest reviews

The location is good. The staff was not helpful rooms were not cleaned very well

Rooms are small. Housekeeping did not clean the rooms until after 4pm. Short on towels; had to ask for the basics. Could not regulate the heat t e mp in the room.

The staff was wonderfully helpful, and the room was beautiful, relaxing and comfortable!

Great location. Clean. Very small rooms. Small bathroom. But that’s pretty much everywhere in London. Staff great.

smaller than expected, aircon is not fully functional

Easy to use buses or tube and see all areas. I don't want to.

Horrible wiew. Room with a wall view. So, I ask changing room. Second room is little bit lager than first one but I smell a garbage smell and view is also blocked. My room was 1st floor but it seems like basement. Anyway I feel The hotel is lousy compared to the price.

We stayed in a room with a queen-sized bed. It was unbelievably cramped. If one person sat at the desk, the other could not pass by to the other side of the bed. One could not enter the room if the bathroom door was open, since the two would get stuck. There was so little room to simply place one's belongings that we ended up unfolding an ironing board and using it as a shelf (we managed to find room for it on one side of the bed). For some reason, the hotel does not believe in curtain showers. Instead, they have a glass pane that slides open up but covers only half the length of the bathtub. The result - a puddle spilling onto half the bathroom floor after two people take a shower. The fastening meant to keep the shower head was broken so it kept sliding all the day down with a loud bang - it would not stay up.

from Barcelona, Switzerland, and Berlin, we spent three nights in London at DoubleTree by Hilton Hotel London - West End. A good choice in all respects.

92 Southampton Row London England

Hotel highlights

  • Walking distance to Russell Square and The British Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in London City Centre, DoubleTree by Hilton London West End is within a 5-minute walk of popular attractions such as Russell Square and The British Museum. This 4-star hotel has 261 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is available for a fee.


Rooms

All of DoubleTree by Hilton London West End's 261 air-conditioned rooms provide refrigerators, coffee makers, and laptop-compatible safes. Guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

Renovated in 2014, DoubleTree by Hilton London West End offers a fitness center, free WiFi in public areas, and a business center. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include express check-in, express check-out, and laundry facilities.

Room options

Twin Room

2 Twin Beds | Sleeps 2

Junior Suite

1 King Bed | Sleeps 2

Studio Suite, 1 King Bed

1 King Bed | Sleeps 3

Single Room

1 Twin Bed | Sleeps 1

Guest reviews for DoubleTree by Hilton London West End

Everyone (6) Couples (1) Family (1)
1
Friends

The location is good. The staff was not helpful rooms were not cleaned very well

By on Dec 19, 2019

2
Family

Rooms are small. Housekeeping did not clean the rooms until after 4pm. Short on towels; had to ask for the basics. Could not regulate the heat t e mp in the room.

By on Dec 15, 2019

5
Everyone

The staff was wonderfully helpful, and the room was beautiful, relaxing and comfortable!

By on Oct 27, 2019

4
Everyone

Great location. Clean. Very small rooms. Small bathroom. But that’s pretty much everywhere in London. Staff great.

By on Jan 28, 2019

3
Everyone

smaller than expected, aircon is not fully functional

By on Jan 19, 2019

4

close to all areas of downtown.

Everyone

Easy to use buses or tube and see all areas. I don't want to.

By , from Washington DC on Sep 28, 2017

3

horrible view. strange smell. bad bed condition.

Everyone

Horrible wiew. Room with a wall view. So, I ask changing room. Second room is little bit lager than first one but I smell a garbage smell and view is also blocked. My room was 1st floor but it seems like basement. Anyway I feel The hotel is lousy compared to the price.

By on Jul 31, 2017

2

nice location, poor condition

Everyone

We stayed in a room with a queen-sized bed. It was unbelievably cramped. If one person sat at the desk, the other could not pass by to the other side of the bed. One could not enter the room if the bathroom door was open, since the two would get stuck. There was so little room to simply place one's belongings that we ended up unfolding an ironing board and using it as a shelf (we managed to find room for it on one side of the bed). For some reason, the hotel does not believe in curtain showers. Instead, they have a glass pane that slides open up but covers only half the length of the bathtub. The result - a puddle spilling onto half the bathroom floor after two people take a shower. The fastening meant to keep the shower head was broken so it kept sliding all the day down with a loud bang - it would not stay up.

By on Apr 25, 2017

5

on the way home.. .

Couples

from Barcelona, Switzerland, and Berlin, we spent three nights in London at DoubleTree by Hilton Hotel London - West End. A good choice in all respects.

By on Oct 23, 2015

DoubleTree by Hilton London West End

92 Southampton Row, London, England WC1B 4BH
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