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Comfort Inn Hyde Park

3.0 out of 5.0

Recent guest reviews

This is a truly awful hotel and despite being cheap, even isn’t worth the price it charges. The hotel is completely outdated and run down. It’s small and the underground station we found out of the way. There isn’t very much to do round the hotel as way of bars or restaurants. We booked the small double room. What the booking didn’t state was this also meant a small double bed. The room smelt horrific and when I complained to staff was initially told I would have to pay extra to be moved to another room. They then said I would have to stay in it the night until management came in and offered me a tin of air freshener to spray round it. The staff member agreed the smell was awful. He then moved us to a lower ground room. This room rattled from the underground underneath. It was beside the breakfast room and lift so we were woke early from the entire hotel walking past our room every morning. Do not book it’s really awful.

On our check in day we checked in went into our room and got ready to go back out again, while we were getting ready someone came and opened the door, when my boyfriend said hello and started to approach the door, the person said 'oh' and then left.. this concerned us! We quickly gathered our things and went to the lobby to discuss the matter (Had our room been double booked? What was someone entering our room for? What would have happened if we weren't there?) when speaking to the lady in the reception she was not concerned and did not reassure us not to worry, she didn't seem to care and then after we didn't give up and continued to discuss and question she said 'I will go and ask my manager he may have been doing fire alarm tests' she walked around the corner and came back to say 'yes it was the manager' that was it, that was all she had to say about the matter! I work in customer services myself and I feel that if the manager was 'just around the corner' that would have been a perfect opportunity for him to come and apologise himself and reassure us that there was no issue and that our belongings would be safe when we left the room. In my opinion, if in fact it was the manager who accidentally entered our room I feel that it would have been appropriate to introduce themself, explain the situation and then apologise before leaving, this would have removed all worry and doubt. This could have been done without even entering the room or sticking their head around the door. All that being said I am not confident that the staff at this hotel are very concerned in ensuring that guests feel safe and comfortable. I dread to think what would have been the situation if we were not in the room when this individual entered our room.

For quaint read rundown. This converted Regency house has small rooms, tight corridors, small bathrooms, uneven floors, non-functioning wifi and a lift that threatens to faul with every use. The front of house staff are lovely though, its only redeeming feature.

The room was small, basic, but functional. It is close to 2 different subway stations, which was convenient. The elevator was working while we were there. The staff was friendly and the included breakfast was good. We were allowed to leave our luggage until it was time to check in, and found that it was already in our room when we returned.

We were looking for a cheapest stop over in Central London as we were going to see the Nutcracker between Christmas & New Year. The Comfort Inn is well located next to Hyde Park, about a 15 minute walk to Oxford Street and one bus takes you all the way to the West End (£2). The hotel itself was perfectly adequate for our needs. The rooms are small and there is very little storage space but we had little baggage. I would avoid if you are travelling with baggage. The facilities, tea making & tele, are fine and the shower room was clean and functional. The breakfast was pretty disappointing. Although there was cereals, tea/coffee and toast, it was very slow in being made available and the quality was fairly low. The room itself was drab. However, for £50 a night, pretty good value all round.

Just returned from a 3 night stay. Only positive to note is the location. Firstly, how this hotel is still standing is beyond me - some serious subsidence issues going on. Our room (504) was on a total slope. So much so we had to sleep the opposite way round in the bed every night to stop the blood rushing to our heads (no joke). Rubbish sleep on all 3 nights. Rooms could do with some updating but not a massive problem. Breakfast was pretty dire! Cereal, toast and a small selection of bread. Seriously - a travel kettle to make tea for 20 people??? not ideal! 1st 'hotel' I habe ever stayed were there has not been a cooked breakfast or some meats offered. Hotel could do with a vood clean and spruce up...and that subsidence issue needs sorted asap. We will not be returning😐

The location of this hotel is great, right next to Queensway Station on he Central Line just a few stops from Oxford Circus. The price is reasonable if you book in advance and the rooms are clean. The downside is that the standard double rooms are incredibly small the bed barely fits wall to wall, anyone bigger than the thickness of a sheet of paper will struggle gettin down the side of the bed, the lift was also out of action meaning we had to climb three flights of stairs with all of our bags, for those of us allergic to physical activity this was pretty strenuous. The breakfast was pretty basic with some cereal, juice and toast on offer. The big selling point is it is literally opposite Hyde Park so is central to all the action and a nice stroll is only a minute away.

Arrived at Comfort Inn, Hyde Park for a two night stay. Upon arriving the hotel is located at top end of Queensbury Terrace at the junction with Baywaters Road. There are a couple of steps (not steep) as you enter the hotel reception. The reception area is small but we'll decorated and plenty of leaflets of local & nearby boroughs attractions. Checking in was hassle free and no problems, the gentleman on reception was polite and helpful. Was shown to our room which was luckily on ground floor as the Lift was out of service. Our room was spacious, clean and just right for our stay. In room tea making facilities, small wardrobe but ideal for us but longer stayers may find it difficult. In room safe supplied (free). Bathroom small but not like I was staying in there ☺. Shower gel supplied in shower cubicle but might be worth taking your own, towels all supplied. Breakfast: located in Basement serving 7:30 till 10am. On offer coffee, tea, fruit juices, cereals, toast (wholemeal and white bread), warm croissants, butters, jams, bananas, apples & very small selection of cheeses. Little surprised that there were no selection of meats, normally continental breakfasts do have meats. Overall enjoyed the stay and booked for November 2018. Queensway Underground Station is located just 5/6 min walk away, multiple bus stops on Baywaters Road. Local attractions: Kensington Gardens, Hyde Park all within 5mins walk.

For what you are paying you cant really complain, yes the rooms are small and breakfast basic but its in a great location and cheap! My only criticism would be for management to put some information in the rooms, i found the air con unit complicated and no local information.

Hotel was budget friendly but tiny. Room was clean struggled to get towels some days. Wi-Fi was TERRIBLE. Breakfast was ok nothing special. Location was good.... Basically what you expect for the price we stayed in a triple room for 3 nights room was very cold. It offered no extra blankets.

73 Queensborough Terrace London England

Hotel highlights

  • Walking distance to Kensington Gardens and Kensington Palace
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Comfort Inn Hyde Park places you in Bayswater, within a leisurely stroll of popular sights such as Kensington Gardens and Kensington Palace. This 29-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and a computer station. It's in central London and also close to Buckingham Palace and University College London.


Start your day off right with a free buffet breakfast.


Comfort Inn Hyde Park's 29 air-conditioned rooms provide coffee makers, safes, and phones. Guests can stay connected with free WiFi. Hair dryers and desks are other standard amenities.

Property features

Comfort Inn Hyde Park features free WiFi in public areas, a computer station, and express check-in. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. This hotel also has express check-out.

Reviews from Trip Advisor

Trip Advisor aggregated rating

64.0% of guests recommend this hotel

Total of 613 reviews