Sunborn London4.0 out of 5.0
Recent guest reviews
Why do hotels like this think they have the right to make up pathetic excuses as to why something happened when you make a complaint? I made a complaint yesterday morning as to why the reception staff let several people queue jump in front of me. Apparently the reason is that they have no control over queue jumping and the unwelcoming reception staff are happy to let that happen. So if you are going there just go straight to the reception desk by passing anyone that appears to be queueing My compensation for my inconvenience was a late check out but I was told by email at 10:30. That was the time I left the room. Nobody could be bothered to phone me in my room the evening before. Secondly my advice is not to have breakfast there. Everything is bland and if you like several cups of tea or coffee you will be up and down as you can only get single cups. Better to go to Starbucks near the station if you want decent coffee. I go this hotel several times a year but the customer service and cutbacks are getting worse. The rooms are great but a hotel can’t be judged on the rooms alone.
Repeat visit for an annual conference at Excel. Quite expensive bar (£9 for a Peroni) but fantastic views (see pic). I'll be back. The dockside views are worth the extra few pounds (if you get a balcony room)
An opportunity to try something a little different. The public areas of the boat are very attractive. The room was well appointed, clean and spacious and benefitted from a balcony where it was possible to sit. Shower room small but has everything you need. Very comfortable bed and quiet despite aircraft taking off from or landing at nearby London City Airport. Located next to the Excel and about a 5 minute walk from DLR where it takes about 30 mins to reach central London. Ideal if you like the contrast of being able to get away from frenetic central London to somewhere a bit more relaxed.
Slow check in. Staff had an attitude and were unhelpful. Rooms are dated and very basic, comparable with a dated premier inn. Pillows were lumpy. Everything was cheap cheap cheap. Also be careful with the classic rooms on floors 1 and 2 as these have small windows, are dark and dingy. Room service was fast and good quality.
Great location for excel conference and for O2. River views give you amazing views of Canary Wharf and planes taking off from city airport - noise wasn’t an issue though. Didn’t try the rather overpriced breakfast and eat elsewhere but the room itself offered great ‘cruise’ style accommodation. Decor a little dated but clean and in good condition. Would stay again - better that an identikit hotel room for same value.
Lovely weekend, good location, easy to travel to the O2, room was beautiful, staff hit and miss, expensive but worth a little treat. Didn't eat in the restaurant but lots of lovely restaurants nearby (especially the Thai).
My wife and I recently stayed at the Sunborn Yacht Hotel whilst seeing a show at the O2. It was a five minute walk to the Emirates Air Line straight to the arena. The hotel was clean and neat with attentive staff on arrival. We had the afternoon tea and were served by Salomey who made the experience all the more perfect. I cant praise her enough for the way she made us feel so welcome and relaxed. The food was amazing, especially the scones and it was a struggle to walk after I have to admit, because we ate so much. We will definitely stay there again and recommend it to anyone.
Stayed here for one night whilst watching a show at the O2. Great location and easy access to the Emirates cable cars (note cable cars stop at 10pm so you have to use tube and dlr to get back if after 10pm). Room very spacious particularly for London, amenities very good and check in easy. They take a £40 deposit on your card which is a bit of a cheek but you get it back if you do not use it. Views from the deck area are excellent.
I had a really nice dinner tonight with a excelent service from the Waiter Binoy. He know how the quest should be taken care of and he could’t do it good enough. I love it. It’s another kind of hotel.
Location is pretty good especially if you want Ex Cel. Our room was good although no Sky T.V. It had a balcony and a very good shower - but no bath which upset my wife. Had lunch in the bar area - this was very nice - and we were well served by the friendly bar staff. Dinner was not such a great experience - mainly because I think they were understaffed. The starter was tasty - a ham terrine - but it was advertised with sour dough and that wasn't on the plate when they brought it. It was impossible to catch a server and when I eventually got a senior staff member they offered to send it out - but I had finished. The mains - rib eye - was O.K. but the jus had a very funny taste. The restaurant did, however, offer very acceptable wine by the glass. So a mixed bag. I enjoyed my stay but see no reason to repeat it .
- Walking distance to Excel Exhibition Centre
- Free WiFi in rooms and public areas
- Onsite dining
Located in Docklands within a short walk of Excel Exhibition Centre, Sunborn London is within a few miles (5 km) of other popular sights such as Westfield Stratford City. This 136-room, 4-star hotel has a marina, a full-service spa, and a restaurant.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a English breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.
A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a tablet computer, a refrigerator, and an espresso maker.
At Sunborn London, guests have access to a marina, a full-service spa, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and concierge services. Other amenities at this spa hotel include conference space and a reception hall.
Reviews from Trip Advisor
91.0% of guests recommend this hotelTotal of 3534 reviews