Good location near Gloucester tube, clean, mostly comfortable, helpful staff

Great location and all you need in services. I would plan on staying at that hotel again on my next trip to London.

I was so disappointed with the hotel. The cleanliness of the room, lobby, and hallways was not acceptable for this level of hotel. Also, do not be fooled by the pictures, because the room I got was not pictured at all. My daughter and I were so disappointed with the size of the room. When we entered, there was lipstick on the glasses and sticky stuff on the nightstands. Never again

Great location. Very helpful desk staff. Quiet rooms.

Staff were very professional and helpful. The room, however, was the size of a shoebox. Too small to have a chest of drawers or a proper closet or open the suitcase. The combination of which made for an uncomfortably cramped stay -- complete with a "MIND YOUR HEAD" sign on the low ceiling. I most certainly would not recommend for business travelers who are in London for any space of time.

Hotel is in a great location with lots of places (restaurants, stores and pubs) within walking distance. The tube is also fairly close. Some of the front desk workers are very nice while others are a bit rude. Cleaning staff are not thorough, move items around and they also left my window open (when it was 36F/2C) all day and turned off my heat in the room. Facilities manager responded well to the complaint but still continued to have issues with unsatisfactory cleaning of the hotel room and heat being turned off. There are other hotel options in the area. Would not stay here again.

Nice hotel, close to the underground. Our room was on a small side....but some how still fit a king size bed!! No complaints, we only used our room to sleep and shower.

It was ok. Room was nothing like the photos online. Very average hotel.

Barely average hotel, with very limited rating. Realistically, two stars.

Great location and friendly, helpful staff. Large shower and nice size room. Some things hard to find or figure out, such as the hair dryer and having to put the keycard in a spot for electricity to work while in the room.

We stayed at this hotel once before and it was a great experience, but this time we were placed in a room that looked completely different and not in a good way. It was outdated, musty, and the beds had clearly been there for far too long. Also, our window was street facing, which kept us up. Along with the odd tapping noise that came from the AC.

The first place you see is the lobby, and it is lovely. Very upscale. Oh, I should mention that the exterior is also very nice, the hotel is in a renovated Georgian building. And it is very conveniently located, near middle eastern and Italian restaurants, three supermarkets, and the Gloucester Road Underground station. The staff is wonderful. My son and I arrived before check in, and were exhausted, Our room would not be ready for a time, and so we were given ANOTHER room that was ready! The room looked somewhat spartan for a "four star" hotel (two single beds, a desk, chair for desk and another arm chair, mini-fridge and coffee/tea set), but it was clean and comfortable. The bathroom was great, with a huge shower! The buffet breakfast had a lot to offer ... breakfast meats, breads, fruit, coffee, tea, juice. And one night I ate in the restaurant, where the food was very good and comparably priced to other restaurants in the area. I would definitely stay here again!

close to the underground, clean hotel and pleasant staff. Loved the breakfast choices and also afternoon tea was very enjoyable.

Elegant hotel close to tourist attractions. Staff was lovely

The hotel is very convenient as it is only a 5 minute walk to the closest underground rail station. The check in and check out was smooth. The bathroom in the room was nice and clean, but the room itself was small and narrow and dinky. The carpet was dirty, stained, and dated. The areas around the bed squeezed super loud every time you stepped on the ground as if the wood under the carpet was going to collapse. The window was covered by another window? Kind of confusing there. The window did not seem like it could be opened.

Our stay was enjoyable. I had read the carpet in the hallways was very tired. This is correct. Loved the piano player in the bar. Wish the bath gel had been replaced so i didn't have to fight to get out every last drop. Wasted more in water than saved in 1 tiny bottle of gel. I would stay again and recommend to friends.

This hotel was excellent in every way except that my room was not ready when I arrived to check in.. The official check-in time is 2:00 pm; however, I was not able to check in until 3:15.