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Recent guest reviews

Rather disappointing to be honest. I was travelling by myself, booked a twin bed (as I usually do as I am quite tall, 1.95m), got a confirmation for a twin bed (via Orbitz) but did get a very small room with a single bed instead when I checked in. The room was 2.5 x 1.5m, max. I pointed out the mistake to the staff at the reception, the staff member agreed that there has been mistake but said he could not do much for me as all rooms were booked but said he would take it up with the manager to fix this. Nothing happened, I did not hear from the manager. I only saw him when I checked out. I brought it up again. His response was that he was sorry but thought that it was a mistake of the 'system', that the particular room was wrongly classified in the system. Nothing else, very disappointing reaction in my view. Furthermore my room was nowhere as nice as the one displayed in the picture and you would hear every person walking by in the hall.

107-111 Heath Street London England

Hotel highlights

  • Walking distance to Hampstead Heath
  • Free continental breakfast
  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Bar/lounge

Located in Camden, La Gaffe is adjacent to Fenton House and within a 5-minute walk of other popular sights like Hampstead Heath. This 18-room, 3-star guesthouse has free breakfast and a bar/lounge, along with free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 9:30 AM. Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge.


Rooms

Guests can expect free WiFi and 22-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, safes, and phones.


Property features

La Gaffe features free WiFi in public areas, coffee in a common area, and a meeting room. The front desk has multilingual staff that can help with securing valuables and luggage storage. This guesthouse also has a terrace.

Room options

Basic Single Room

1 Twin Bed | Sleeps 1

Family Room

1 Double Bed | 1 Twin Bed | Sleeps 2

Superior Double Room

1 Queen Bed | Sleeps 2

Basic Twin Room

2 Twin Beds | Sleeps 2

Guest reviews for La Gaffe

Everyone (1)
2
Everyone

Rather disappointing to be honest. I was travelling by myself, booked a twin bed (as I usually do as I am quite tall, 1.95m), got a confirmation for a twin bed (via Orbitz) but did get a very small room with a single bed instead when I checked in. The room was 2.5 x 1.5m, max. I pointed out the mistake to the staff at the reception, the staff member agreed that there has been mistake but said he could not do much for me as all rooms were booked but said he would take it up with the manager to fix this. Nothing happened, I did not hear from the manager. I only saw him when I checked out. I brought it up again. His response was that he was sorry but thought that it was a mistake of the 'system', that the particular room was wrongly classified in the system. Nothing else, very disappointing reaction in my view. Furthermore my room was nowhere as nice as the one displayed in the picture and you would hear every person walking by in the hall.

By on Oct 18, 2018

Review comment responded on Oct 30, 2018

I am very sorry you were disappointed. We do whatever we can to help, but when all rooms are full we are a little stuck. If we had another room we would have happily moved you over. We do not allocate room types and the room you booked was a single room, which for some reason displays as one twin bed, see below the notification we received. Expedia Collect Booking, 1 Twin Bed, We want everyone to be happy...... And most of the time we achieve this. We have our limitations, being a restaurant with rooms in buildings from the 1850's. Our rooms are small, we do point this out ourselves. I mention many times to please contact us with any particular requests, however small. I will always tell you what we can, and most importantly, what we cannot do. If I knew you were 1.95m I would have recommended a double bedded room instead of a single as this would be far more suitable for your height. I thank you for your comments and sorry we could not make you happy.

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