Property was overall well kept and in a great location. We stayed in a renovated room and for how small hotel rooms are in London, our room felt spacious. The Hilton really knows how to maximize space. Would stay here again.
Room with maintenance issues (moths, faucet leaking, tub drainage problem).
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Overall property was ok for price, etc, but we found flies in both of our beds (double queen format room) a day into our stay; while they did give us a room change, it was disconcerting (and the only added accommodation they offered were a few drink vouchers).
We spotted excellent employees with exceptional service: Mohamadou and one that we have been seeing for years Majid at bell service. Simply great people.
Located in London City Centre, Hilton London Metropole is a leisurely stroll from popular sights such as Hyde Park and Madame Tussauds Wax Museum. This 4-star hotel has 1100 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and a gym.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Guests can expect free WiFi and 55-inch LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and laptop-compatible safes.
Guests of Hilton London Metropole enjoy a gym, free WiFi in public areas, and meeting rooms. Self parking is offered for GBP 35 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a business center, and express check-out.
Property was overall well kept and in a great location. We stayed in a renovated room and for how small hotel rooms are in London, our room felt spacious. The Hilton really knows how to maximize space. Would stay here again.
Room with maintenance issues (moths, faucet leaking, tub drainage problem).
Hi Steven,Thank you for your review.We want all our guests to have an amazing time with us, so I'm really sorry that wasn't your experience. The things you mention should have been picked up, reported and resolved before the room was given to you. I can only apologise that this didn’t happen and assure you I will address this with the relevant department heads.Thank you again for your feedback. I hope to see you again in the future.Kind regards, Josef MikulkaHotel Manager
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Hi Harry,Thank you for giving us such a fantastic rating. I hope we'll have a chance to welcome you back again soon.Kind regards, Josef Mikulka Hotel Manager
Overall property was ok for price, etc, but we found flies in both of our beds (double queen format room) a day into our stay; while they did give us a room change, it was disconcerting (and the only added accommodation they offered were a few drink vouchers).
Hi Adam, Thank you for leaving a review. I sincerely apologise for the inconvenience you experienced during your stay. It is certainly not the level of service we strive to provide our guests. We take matters like these very seriously, and we have addressed the issue with our housekeeping team to ensure that such incidents are not repeated in the future. We appreciate your understanding and patience, and we hope that despite this setback, you were able to enjoy the rest of your stay with us. Thank you again for taking the time to leave feedback. I appreciate your feedback as it helps us improve our services. Kind regards, Josef Mikulka Hotel Manager
We spotted excellent employees with exceptional service: Mohamadou and one that we have been seeing for years Majid at bell service. Simply great people.
Hi Etienne,Thank you so much for your lovely review. Both Mohamadou and Majid were thrilled with your kind words.I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager
Hi Kristie,Thank you for taking the time to leave a review. I'm delighted to hear you loved your spacious, newly refurbished room and it will be a pleasure to share your lovely words with the team.I look forward to being able to welcome you back to the Hilton London Metropole in the future.Kind regards,Josef MikulkaHotel Manager