The staff were very friendly and helpful. It was very hot in London while we were there. The air conditioning unit did not cool down the room. We talk with a dozen or so other guests and they all had the same complaint.
My husband works for a global airline and has been a hilton honors member for many years. That being said i was not traveling with him and so got my own honors account. I chose to stay at Hilton because of my previous workdwide experience with them as a name i could trusr. I booked my trip on orbitz. Check in was smooth and friendly.As soon as I walked down the hallway to go into my 4th floor eastwing Executive kingsize room I knew it was going to be bad. The wallpaper was peelling off the walls. The paint was even bubbling. The carpet was dirty...and that was jut the beginning. I opened the door I almost started crying...burns and stains in the carpet, the wallpaper was peeling off the walls, it needed to be repainted. The bathroom tub was spaclked poorly on the side. I was willing to pay more to have.a nice room the last three nights of my trip so i could stay in a little and relax. The room made that impossible .there were even holes in the room darkening curtains. The executive lounge had coffe machines that only halfworked and the tables were constantly in need of cleaning. I was immensely disappointed! I went to the front desk to complain and was told they were booked up and I couldn't switch rooms. I was give breakfast and dinner vouchers instead...which didn't make the room any nicer. I would not recommend ever staying here.
Nothing unfortunately it's a shame of Hilton groups hotel this one is one of them and it's located in central London !!!!! No comments honestly
Location was good easy to commute to the shopping streets Oxford Street also good restaurants are in this Area
Location was good. Service was slow especially at the restaurants in the hotel.
The hotel needs a lower sign (eye view) on building stating Hotel name. When you are walking you can not see name unless you across the street. Hotel is clean and rooms are spacious.
nice location and overall good experience, rooms were bit small but clean and comfortable
The lobby and main floor premises were really nice BUT our room was very dated, in poor condition and in need of repair. The hook on the back of the bathroom door was broken, the lamp shades were falling apart and the bathroom tub was in need of repair. It was very disappointing.
This hotel is awful! The rooms are not kept up and the overall hotel is old and not friendly.
Breakfast was fantastic, the room was a good size and perfectly air-conditioned.
We stayed here 7 nights. Hotel Reception staff is extra helpful and nice. They made things perfect for us to suit our needs. Conceirge staff is also amazing. They started communicating with us before our arrival from US over email, and had plans ready for us upon our arrival. Rooms were very nice, comfortable, and clean. There are a lot of transport options available from this location, so we were able to plan our outings very easily on very short notice. Food is available 24 hours in this area, and there is a 24 hour Tesco Express just 3 min walk away.
Matttress was hard. Location is great with access to underground tube across the street. Staff and concierge was very helpful in guiding us.
The beds were very uncomfortable. They tried charging me twice for my room. They also attempt to nickel and dime every step of the way. Breakfast not included, tried telling me I could only get the early bird special for breakfast at check-in, but no body told me about it at check-in. Charging for WiFi at a daily rate.
Possibly the hardest bed I have ever slept on. Extremely busy with all the conventioneers there.
Bad experience overall. Right from check in they told me room i booked is not available and next available room is 20 pound per night more expensive which i took it as have no other option. TV was not working called them couple of time but it was not fixed during my entire stay. Room was small and suffocating, space even to walk in room. Room cost 200$ per night but was in terrible. Only positive thing was area, right in central London close to Oxford street, Hyde park. Lot of restaurants and you can walk around. Too expensive for condition.
Reception clerk was very helpful and took all the time necessary with me. Very positive experience. I think his name was Joep (he is from Holland)
Hotel is clean and big. Make sure you eat, otherwise after 10pm it's impossible to find anything open at the hotel.
Very Classy reception area and bars and restaurants. The room we had was spacious, but seemed low on lighting. Was surprised to learn, no water was available to us in the room, unless if we paid a GBP5 surcharge for each bottle.. :( The front desk and concierge staff were very helpful and professional. THANKYOU!!! Very conveniently situated near bus / Underground networks. Large variety of local restaurants within walking distance. Will certainly look to book here in the future. Thanks
Located in London City Centre, Hilton London Metropole is a leisurely stroll from popular sights such as Oxford Street and Marble Arch. This 1059-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a health club, and a conference center.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
The 1059 rooms are soundproofed and have an array of amenities, including MP3 docks, refrigerators, and coffee makers. 32-inch LCD TVs come with pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include laptop-compatible safes and desks.
At Hilton London Metropole, guests enjoy an indoor pool, a health club, and a sauna. Self parking is offered for GBP 35 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a business center.
The staff were very friendly and helpful. It was very hot in London while we were there. The air conditioning unit did not cool down the room. We talk with a dozen or so other guests and they all had the same complaint.
My husband works for a global airline and has been a hilton honors member for many years. That being said i was not traveling with him and so got my own honors account. I chose to stay at Hilton because of my previous workdwide experience with them as a name i could trusr. I booked my trip on orbitz. Check in was smooth and friendly.As soon as I walked down the hallway to go into my 4th floor eastwing Executive kingsize room I knew it was going to be bad. The wallpaper was peelling off the walls. The paint was even bubbling. The carpet was dirty...and that was jut the beginning. I opened the door I almost started crying...burns and stains in the carpet, the wallpaper was peeling off the walls, it needed to be repainted. The bathroom tub was spaclked poorly on the side. I was willing to pay more to have.a nice room the last three nights of my trip so i could stay in a little and relax. The room made that impossible .there were even holes in the room darkening curtains. The executive lounge had coffe machines that only halfworked and the tables were constantly in need of cleaning. I was immensely disappointed! I went to the front desk to complain and was told they were booked up and I couldn't switch rooms. I was give breakfast and dinner vouchers instead...which didn't make the room any nicer. I would not recommend ever staying here.
Nothing unfortunately it's a shame of Hilton groups hotel this one is one of them and it's located in central London !!!!! No comments honestly
Location was good easy to commute to the shopping streets Oxford Street also good restaurants are in this Area
Location was good. Service was slow especially at the restaurants in the hotel.
The hotel needs a lower sign (eye view) on building stating Hotel name. When you are walking you can not see name unless you across the street. Hotel is clean and rooms are spacious.
nice location and overall good experience, rooms were bit small but clean and comfortable
The lobby and main floor premises were really nice BUT our room was very dated, in poor condition and in need of repair. The hook on the back of the bathroom door was broken, the lamp shades were falling apart and the bathroom tub was in need of repair. It was very disappointing.
