The spin bikes in the exercise room could only be used if you have/pay for a Peloton account. Very disappointing:(
Love the unique decor
Don't expect to get the room you reserved, even if you booked that room several months out, if you're booking through a "third party" like Orbitz. I was told that the "third party" I booked through, said that I asked for a Double, instead of a King. I knew that wasn't correct, so when I returned to the front desk, with proof from my "third party" that I had indeed reserved a King, I was met with an eye roll and was told there was nothing they could do about it... still blaming the "third party". They are called TRAVEL AGENTS and if you can't honor what the travel agents are selling, on your behalf, then don't advertise your rooms with them. The hotel did nothing to make things right. Didn't even offer a free drink or appetizer. I don't believe that Orbtiz messed up our reservation. This wasn't our first time at this hotel, but it will be our last.
We had a good stay Thanksgiving night, except the room type we reserved wasn't available and no one mentioned this to us at check-in, they waited to see if we would notice and complain about it. A better way to handle it would be to just be straightforward and mention it when we check in, apologize for mishandling the logistics, and then proactively offer some kind of comp. When we called down to the front desk to let them know we were expecting a King Stadium View (what we booked), and ask if our room type was available to move to, we were first told that the room types were the same price and had been swapped out (a King Stadium View was replaced with a 2 Queen City View) and there was nothing that could be done because they were fully booked that night. We had to then ask for some kind of compensation (breakfast vouchers and they comped our valet). We would have rather just had our room type, as we had other breakfast plans. A 5 star experience would be just offering the compensation at check in and acknowledging the mistake. Other times we've stayed at the Graduate have also been only so-so, like they told us that check in was only available after 8pm (this was the night before a Husker game) because the opposing team was staying at the hotel-- sorry, no compensation for this either, nothing they can do about it. It's a good hotel in a FANTASTIC location but the operational piece is not something they excel at.
I would have given them a better rating but I had issue with the room cleanliness. But the staff was great and so was the rest of the hotel.
Enjoy stay
This is my go-to hotel when going to a concert in Lincoln. Can't beat the location! My favorite part is the decorations. Every time I stay here, I am still giddy looking at all the cute decorations everywhere. The wallpaper, curtains, artwork. LOVE IT! Yes it's expensive, especially during an event, but I refuse to stay anywhere else :)
Used handicap parking, however there were stairs inside the door. Invested $600 in 3 rooms yet no forgiveness when there was NO WATER. Very disappointed customer service!!
We like the retro vibe of this hotel. The staff was very friendly and helpful. The rooms are unique and comfortable. They changed the restaurant/bar from the last time we were there. It use to be the same vibe/decor of the hotel but now it's pretty plain/simple. Not sure if it's owned by the hotel or a separate business. The staff there work their butts off, taking care of everyone, and were wonderful... but the food was just "ok". It was nice to be able to go down to the bar for a drink, though, and visit/relax.
The staff is always very helpful!
run down, not a good choice.
Located in Downtown Lincoln, Graduate Lincoln is adjacent to Lincoln Children's Museum and within a 5-minute walk of other popular sights like University of Nebraska-Lincoln. This 231-room hotel welcomes guests with conveniences like a restaurant, an indoor pool, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 10:00 AM.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include refrigerators, free local calls, and laptop-compatible safes.
At Graduate Lincoln, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 23 per night, or you can take advantage of the free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, free use of bicycles, and an arcade/game room.
The spin bikes in the exercise room could only be used if you have/pay for a Peloton account. Very disappointing:(
Thank you for taking the time to review your stay! I'm glad to see that it was overall a pleasant stay. I do apologize for the issue you encountered in our fitness center - we do have a Peloton account for guests to use, unfortunately it seems it was logged out of before your use. Thank you for bringing this to our attention and we look forward to showing you a better experience next time!
Love the unique decor
Thank you for taking the time to review your recent stay with us, we’re thrilled to see you had such a positive experience! We hope to welcome you back to the Graduate Lincoln again soon.
Don't expect to get the room you reserved, even if you booked that room several months out, if you're booking through a "third party" like Orbitz. I was told that the "third party" I booked through, said that I asked for a Double, instead of a King. I knew that wasn't correct, so when I returned to the front desk, with proof from my "third party" that I had indeed reserved a King, I was met with an eye roll and was told there was nothing they could do about it... still blaming the "third party". They are called TRAVEL AGENTS and if you can't honor what the travel agents are selling, on your behalf, then don't advertise your rooms with them. The hotel did nothing to make things right. Didn't even offer a free drink or appetizer. I don't believe that Orbtiz messed up our reservation. This wasn't our first time at this hotel, but it will be our last.
Thank you for your feedback LuAnn. We are sorry to hear your stay wasn't as expected. I will be sure to pass on your concerns to our management teams. Have a wonderful Holiday season! :)
We had a good stay Thanksgiving night, except the room type we reserved wasn't available and no one mentioned this to us at check-in, they waited to see if we would notice and complain about it. A better way to handle it would be to just be straightforward and mention it when we check in, apologize for mishandling the logistics, and then proactively offer some kind of comp. When we called down to the front desk to let them know we were expecting a King Stadium View (what we booked), and ask if our room type was available to move to, we were first told that the room types were the same price and had been swapped out (a King Stadium View was replaced with a 2 Queen City View) and there was nothing that could be done because they were fully booked that night. We had to then ask for some kind of compensation (breakfast vouchers and they comped our valet). We would have rather just had our room type, as we had other breakfast plans. A 5 star experience would be just offering the compensation at check in and acknowledging the mistake. Other times we've stayed at the Graduate have also been only so-so, like they told us that check in was only available after 8pm (this was the night before a Husker game) because the opposing team was staying at the hotel-- sorry, no compensation for this either, nothing they can do about it. It's a good hotel in a FANTASTIC location but the operational piece is not something they excel at.
Hi Anna, Thanks for taking the time to review your stay with us. I'm sorry to see that we fell short of the standard we aim uphold, we will use your feedback to improve our operations and provide a better stay for you in the future should you choose to return, which we hope you will!
Thank you for your feedback Ruth. We appreciate you and look forward to seeing you next time!
Thank you for staying with us at Graduate Lincoln, Martin! We appreciate you!!
Thank you Sam for your feed back! We are so happy you had a great stay and look forward to next time!
I would have given them a better rating but I had issue with the room cleanliness. But the staff was great and so was the rest of the hotel.
Thank you for taking the time to provide us with your feedback regarding your recent stay with us. It is a great tool for us to know what we’re doing right and where we can improve. Our goal is to provide our guests with a “Perfect Experience”. Unfortunately it looks like we fell short of our goal, please let us know if there’s anything else we should be aware of. We hope to be able to continue to provide exceptional experiences for you in the future. Thank you again and have a great day!
Enjoy stay
Thank you for taking the time to provide us with your feedback regarding your recent stay with us. It is a great tool for us to know what we’re doing right and where we can improve. Our goal is to provide you with a “Perfect Experience” and we are happy to hear that you experienced just that! We hope to be able to continue to provide exceptional experiences for you in the future. Thank you again for your time and have a great day!
Thank you for staying with us Michael! We appreciate you!