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Imperial Swan Hotel & Suites

3.0 star property
Hotel with a conference center, near Family Fun Center

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Photo gallery for Imperial Swan Hotel & Suites

Interior entrance
Lobby
Royal Room, 1 King Bed, Non Smoking | Living area
Executive Suite, 1 King Bed with Sofa bed, Non Smoking | Living area
Suite, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Reviews

4.2 out of 10

Popular amenities

  • Pet friendly
  • Air conditioning
  • Business services

Explore the area

View in a map
4141 S Florida Ave, Lakeland, FL, 33813
  • Place, Bowlero Lakeland
    ‪3 min walk‬
  • Place, Family Fun Center
    ‪19 min walk‬
  • Place, Dog Leg Woods
    ‪3 min drive‬
  • Airport, Lakeland Intl. Airport (LAL)
    ‪7 min drive‬

Room options

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Royal Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Lakeland

Family Fun Center is within a mile (2 km) of Imperial Swan Hotel & Suites, and other popular attractions like Lakeside Village are within a few miles (5 km). This 168-room, 3-star hotel has in-room conveniences like refrigerators, microwaves, and coffee makers.

What's nearby

  • Bowlero Lakeland - 3 min walk - 0.2 miles
  • Family Fun Center - 19 min walk - 1.0 mile
  • Dog Leg Woods - 3 min drive - 1.5 miles
  • Lakeside Village - 4 min drive - 2.5 miles
  • RP Funding Center - 9 min drive - 4.5 miles

Getting around

  • Lakeland Station - 12 min drive
  • Tampa Intl. Airport (TPA) - 46 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Texas Roadhouse - ‬12 min walk
  • ‪Taco Bell - ‬14 min walk
  • ‪Ling's Buffet - ‬5 min walk
  • ‪Fresh Kitchen - ‬11 min walk

About this property

Imperial Swan Hotel & Suites

Hotel with a conference center, near Family Fun Center
At Imperial Swan Hotel & Suites, guests have access to a conference center, a computer station, and wedding services. Staff members can answer questions about accommodations, and also provide front-desk service during limited hours. Additional amenities include a TV in a common area and an ATM.
Bathrooms offer deep soaking tubs, hair dryers, and bathrobes. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 5 meeting rooms
  • Computer station
  • Conference center (7,500 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
  • Dogs only
  • 2 total (11 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per stay
  • Cribs/infant beds are available for USD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self parking

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-10:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Frequently asked questions

Is a free cancellation option available at Imperial Swan Hotel & Suites?

Imperial Swan Hotel & Suites offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do within easy reach of Imperial Swan Hotel & Suites?

This hotel is located in Lakeland, just steps from Bowlero Lakeland. You'll also find Family Fun Center and Lakeside Village within a short drive.

Is parking available on site at Imperial Swan Hotel & Suites?

Yes, there is accessible parking available.

Does Imperial Swan Hotel & Suites feature a casino?

No, Imperial Swan Hotel & Suites doesn't have a casino.

Is there an indoor pool at Imperial Swan Hotel & Suites?

No, there is no indoor pool at this hotel.

Is Imperial Swan Hotel & Suites good for couples?

Couples staying at this hotel will appreciate amenities like a soaking tub and bathrobes as well as wedding services.

Are there hot tubs at Imperial Swan Hotel & Suites?

No, this hotel doesn't have a spa tub.

Does Imperial Swan Hotel & Suites have a restaurant that serves breakfast?

Imperial Swan Hotel & Suites offers breakfast for a surcharge though there is no restaurant.

Does Imperial Swan Hotel & Suites allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Imperial Swan Hotel & Suites for a fee of USD 25.00 per pet, per day. A deposit of USD 25.00 per stay is collected.

Does Imperial Swan Hotel & Suites have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Imperial Swan Hotel & Suites?

The closest major airport to Imperial Swan Hotel & Suites is Lakeland Intl. Airport (LAL), which is 4.6 mi away (7 minutes by car).

Can I book a room with a balcony at Imperial Swan Hotel & Suites?

No, there aren't any guestrooms with balconies at Imperial Swan Hotel & Suites.

Does Imperial Swan Hotel & Suites have a wedding venue on site?

There are wedding services available at Imperial Swan Hotel & Suites if that's in your vacation plans.

Reviews

Imperial Swan Hotel & Suites Reviews

4.2

4.6/10

Cleanliness

5.0/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness
Rating 10 - Excellent. 86 out of 1000 reviews
Rating 8 - Good. 90 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 185 out of 1000 reviews
Rating 2 - Terrible. 503 out of 1000 reviews

Reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Condemned Hotel

This hotel was declared un-inhabitable after a fire which occurred months ago, and yet Hotels.com still had it listed and I was still able to book a room....in a hotel that was not open to the public! We never found out the truth until 10:00 at night when we arrived and found a notice on the front doors! Why did Hotels.com still have this listed as available????? This is unacceptable!
Stayed 3 nights in Mar 2025

2/10 Terrible

Terry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Michelle

Disliked: Property conditions & facilities, room comfort

Out of business

The hotel is out of business. Closed. No notice or refund.
Stayed 1 night in Apr 2025

2/10 Terrible

Richard

Stayed 2 nights in Mar 2025

2/10 Terrible

Ronald F.

This hotel had been closed for a month when we arrived. But Expedia had confirmed our reservation the same morning! We had to find a new hotel. We're trying to contac you to sort this out.
Stayed 6 nights in Feb 2025

2/10 Terrible

Emi

Stayed 1 night in Mar 2025

2/10 Terrible

Luis

Stayed 1 night in Jan 2025

2/10 Terrible

Diana

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eww. Trash everywhere. Dirty laundry everywhere.
Stayed 1 night in Jan 2025

2/10 Terrible

Govi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horribly. There was almost an altercation when I was checking in at the lobby. Elevators smell like pee. The hallways were horrible. The room that was supposedly mines had someone in there. The whole place seemed very unsafe and dirty like you can get a disease or something.
Stayed 2 nights in Jan 2025

2/10 Terrible

Francisco

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was Super Dirty, trash in every hallway and the elevators, hair on the tub, trash inside the Fridge. Even Tho I payed for a king Bed suite They gave me a Doube twin Bed room. I’m in the military and was staying there with my fiancé for one night and it was so Dirty and Uncomfortable that we decided to go to the Airport and just stay there all Night. Worst thing I ever had My Fiancé go through and I promised her I would never Do it again.
Stayed 1 night in Jan 2025

2/10 Terrible

amber

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property on the outside was clean the lobby qas nice but when we went up to the elevator the 2nd floor was horrible. There was trash everywhere all up and down the hallways, trash bags piled up stacked 3 to 4 bags high. Yhere was a taped blue checkmark on the outside of out door. When we walked in we had 2 double beds neither one had a bedframe. No microwave. We tried to plug the phone charger in and there was food wrappers and candy from the last person who stayed there beside the end table. The remote control batteries were held un by scotch tape. We paid $150 to stay and were extremely disappointed then found out it was non refundable.
Stayed 1 night in Jan 2025

2/10 Terrible

Stefanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Charles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2024

2/10 Terrible

Joana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is filthy , all bathrooms are locked , others the bathroom doors have metal brackets and screws to the wall so no useable restrooms except in ur room , rooms are old and outdated , will never go there again
Stayed 1 night in Dec 2024

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Brianca

Disliked: Cleanliness, property conditions & facilities
Not as advertised. Rooms have a smell and very noisy.
Stayed 2 nights in Dec 2024

2/10 Terrible

Ruth

There was no stay. They did not have a room for us. We need to be refunded.
Stayed 1 night in Dec 2024

2/10 Terrible

Charles R

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolute worst service I've ever received checking in!!! They could not keep track of who was in what room and there was a hour long wait!! Never stay here!!!
Stayed 1 night in Dec 2024

2/10 Terrible

Austin

Stayed 2 nights in Nov 2024

2/10 Terrible

Sergio

Disliked: Amenities
No clean bad odoor
Stayed 1 night in Dec 2024

6/10 Okay

Mike

Traveled with family
Disliked: Staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Bronislav

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That was the worst experience for us staying in that hotel. Entrance hall and elevator floor was dirty (black spots all over). Bathroom made a terrible impression: Dirty stain in a toilet, black spots all over the bathtub, mirror and sink all covered with dried splashes. In the coffeemaker there was an old coffee bag left with 1/8 inch of mold. How many days it was not cleaned? But they charged us a cleaning fee $8.99. Tried to talk to the clerk at the desk - he did not speak or understand English. All he could say: Yes, yes - with a big smile. I wonder how this hotel was able to pass Health Department inspection. And it is, definitely, not worth it to pay $140 for that experience. I wish to be able to attach my pictures to this note.
Stayed 1 night in Dec 2024

2/10 Terrible

Shedrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible place to stay for a night

The room smelled like smoke and old garbage. The bathroom was very dirt and the room was supposedly a King size bed and it was two twins just horrible. And with a no refund policy there was nothing i could do. Would never stay again.
Stayed 1 night in Dec 2024

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