Hall smelled horrible, damp and mildew smell. Room was a little better but not much. Floor felt gritty. Night clerk was inattentive, talking to someone else the whole time. Day clerk was wonderful, very pleasant and attentive. Breakfast had limited options but was well presented.
This property charges a security deposit on top of the room charge, mainly because it's in a not so great area. They did refund it quickly, but ridiculous that a person has to pay too much for a Super 8 room and then a security deposit. The woman at the desk was not terribly friendly, had a dog jumping around, parking lot dirty and a lot of sketchy characters walking the parking lot. The room was clean and overall it was quiet
Very very rude customer service
very nice
clean and friendly staff nice selection at breakfast
What I liked is there was a swimming pool what I didn’t like is that there was nasty water that came up in the sink half way every night then went down with chunks in it. They put the shower mat up on top up above tbe toilet with water dripping from it when it fell off from the previous people who had stayed there. As you first walk in there was a nasty smell but when you got futber down the hall it smelt better.
Property was average, however it felt like I was being interviewed and even somewhat interrogated when I was checking out. They seemed to be a bit hesitant to give me my $100 cash deposit back, but did so, begrudgingly, after they finished touring the room. Overall it was a decent experience, but the staff seem to be very skeptical about their customers.
Liked everything. Had a great time and stay will go back again
The room door did not operate properly continued to have to request the door card reader to be reset. This became a inconveniece and a bothersome nuisance.
Terrible customer service, entire staff that was on the night shift
Very good. Exceptionally pet friendly. Very comfortable beds
It was okay, I just needed a room for the night as i travelled across country
I like the clean room. The beeakfast area and the grab and go bags! Only one small detail: no hot chocolate for breakfast.
Came in on our way through town. Check in was easy and the people were very friendly. Great place to stay.
It seemed a little hi in price , but was nicer than any of the other hotels I moved to .
Located 1.8 mi (3 km) from Midwest Genealogy Center, Super 8 by Wyndham Independence Kansas City is within a 10-minute drive of Kauffman Stadium. This 73-room motel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.
Super 8 by Wyndham Independence Kansas City features free WiFi in public areas, a business center, and a seasonal outdoor pool. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
Hello Malinda, It was our privilege to earn your business and we hope to host you again on your next trip.
Hall smelled horrible, damp and mildew smell. Room was a little better but not much. Floor felt gritty. Night clerk was inattentive, talking to someone else the whole time. Day clerk was wonderful, very pleasant and attentive. Breakfast had limited options but was well presented.
Hello DianaI sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that youve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.,
This property charges a security deposit on top of the room charge, mainly because it's in a not so great area. They did refund it quickly, but ridiculous that a person has to pay too much for a Super 8 room and then a security deposit. The woman at the desk was not terribly friendly, had a dog jumping around, parking lot dirty and a lot of sketchy characters walking the parking lot. The room was clean and overall it was quiet
Hello Kurt,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.
Very very rude customer service
Hello Elizabeth, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
very nice
Hello Paul,Thank you for your review and comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
clean and friendly staff nice selection at breakfast
Hello sara,Thank you for sharing this honest review and feedback about our staff and also our breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
What I liked is there was a swimming pool what I didn’t like is that there was nasty water that came up in the sink half way every night then went down with chunks in it. They put the shower mat up on top up above tbe toilet with water dripping from it when it fell off from the previous people who had stayed there. As you first walk in there was a nasty smell but when you got futber down the hall it smelt better.
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Dear Richard,We would love to know how we could have improved your stay. Once again, we are sorry for any inconvenience you faced. Our goal at Super 8 by Wyndham Independence Kansas City is to provide the best lodging experience in Super 8 by Wyndham Independence Kansas City, and it looks like we failed to meet that mark. It would be constructive if you could contact us and provide more context and feedback so we can improve.Super 8 Independence Management