4/10 Poor
Rose
Nov 17, 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
The first room we were put in was 404 with a balcony. unfortunately the moment you stepped out onto the balcony you were met with the overwhelmingly stong odor of propane.
We went back inside and got ready to go out onto the beach. When we arrived back in the late afternoon, we decided to order room service.
We tried to order but the phone did not work, so my husband went down to the restaurant and was told they had a meeting at 4 pm and were told they woudl not be cookign from the dinner menu! Saturday evening, the Crown plaza, the most expensive hotel in Brevard county, and no dinner. Just appetizers! 3 appetizers, and a room service charge aleviated my pocket of 73.00 He ran ionto a manitence worker on the way back after placing the orerthen inquired about the pungent propane smell and was told it was the pool heater. At this point we went down and requested to be moved to a new room. They put us in 718. All I can say is if the oder was bad on the 4th floor balcony it was NOTHING compared to the entire 7th floor. As soon as you stepped off the elevator, you were smacked in the face with it. He went down again and asked about the saftey of this situation and was told it was the dryers, and they fire dept had been called and deemed it safe. Inside the room was not terrible and out ont he balcony was clear and fresh but WOAH, that was awful. We had to go back down at 10 and get snacks and a wrap from the front because we were still hungy. ( another 22 dollars.)
Rose
Stayed 1 night in Nov 2025
