Beautiful place, not far from the beach, but the staff is far away to know what customer service mesns. They are serving you, one of a sudden the cell phone rings snd they engage in a friend/family conversation over the phone and the customer is waiting. Food has not too many options, cold, not well prepared. To get a coffee spoon is a deed, To get a table spoon I was at about to show/exchange my ID. I’m frustrated (although I was born in Cuba) with the poor educational skills, amiability, courtesy, and friendliness of the hotel staff, especially with the “buffet” staff, the shift manager, a young guy whose name I didn’t even bother to ask, he’s the ruddest person there.
The elevator button on level six didn’t work for going down. My shower head was broken and I had to hold it while I showered. There was baby German cockroaches on the walls and counter in the bathroom. The heater didn’t work on the coldest week. The tv antenna went out at 1030pm, as I tried to fall asleep I heard someone trying to get into my room. As a single female staying alone I was scared. Paper thin walls I could hear the people in the next room all night. My window didn’t have a seal as the ac unit used to be in the window. Allowing cold draft and street noise in. There was a crusty old gunky towel rolled up on the floor along the window. Looked as if to catch water? I was cold all night so I used the two extra blankets that smelled of mildew and made me sneeze all night. I expected a 3 star stay due to reviews but Was not what I experienced. The best thing about this hotel was the coffee shop and the beer. I’m a vegan and the options for the dining left me hungry but I’m accustomed to that.. when walking across the street to go to the beach.. men standing around outside the hotel asking if I need a taxi would repeatedly harass me. The staff should make our safety and comfort a priority by asking these men to leavenor behave. I never saw security on premises either.
I never leave bad feedback, however this is by far the worst hotel I ever stayed. Everything was moldy, old, broken and dirty. The food,was terrible. The people there were VERY rude. Not professional at all. Nothing works. El peor hotel en el que me quedado en la vida.
Located in Municipality of Habana del Este, MarAzul Hotel - All Inclusive is within a 10-minute walk of poplar sights like Santa Maria del Mar Beach. This 188-room, 3-star property welcomes guests with 3 restaurants, an outdoor pool, and free self parking.
Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. Enjoy dining at Costa Habana, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds at the onsite restaurant or coffee shop/café.
All 188 air-conditioned rooms provide free bottled water, safes, and phones. Guests can expect to find TVs with cable channels. Wardrobes or closets are also standard.
Guests of MarAzul Hotel - All Inclusive have access to an outdoor pool, a fitness center, and WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this all-inclusive property include a meeting room, a business center, and coffee/tea in a common area.
Beautiful place, not far from the beach, but the staff is far away to know what customer service mesns. They are serving you, one of a sudden the cell phone rings snd they engage in a friend/family conversation over the phone and the customer is waiting. Food has not too many options, cold, not well prepared. To get a coffee spoon is a deed, To get a table spoon I was at about to show/exchange my ID. I’m frustrated (although I was born in Cuba) with the poor educational skills, amiability, courtesy, and friendliness of the hotel staff, especially with the “buffet” staff, the shift manager, a young guy whose name I didn’t even bother to ask, he’s the ruddest person there.
The elevator button on level six didn’t work for going down. My shower head was broken and I had to hold it while I showered. There was baby German cockroaches on the walls and counter in the bathroom. The heater didn’t work on the coldest week. The tv antenna went out at 1030pm, as I tried to fall asleep I heard someone trying to get into my room. As a single female staying alone I was scared. Paper thin walls I could hear the people in the next room all night. My window didn’t have a seal as the ac unit used to be in the window. Allowing cold draft and street noise in. There was a crusty old gunky towel rolled up on the floor along the window. Looked as if to catch water? I was cold all night so I used the two extra blankets that smelled of mildew and made me sneeze all night. I expected a 3 star stay due to reviews but Was not what I experienced. The best thing about this hotel was the coffee shop and the beer. I’m a vegan and the options for the dining left me hungry but I’m accustomed to that.. when walking across the street to go to the beach.. men standing around outside the hotel asking if I need a taxi would repeatedly harass me. The staff should make our safety and comfort a priority by asking these men to leavenor behave. I never saw security on premises either.
Dear Guest, First to all we would like to thank you for leaving this review, we are sorry we couldn’t reach your expectations. We truly value all feedback that is received since it is an important tool for us to improve the Service and experiences tailored for our guests in the future, customer service and good experiences from our guests are very important to us. Regarding to the situations you mentioned we have not reports during that period, any punctual situation we suggest our guest to immediately report to guest services department to get a fast solution We will address all your comments to our staff including our General Manager of the property. We offer you our sincere apologies for the inconveniences presented during your stay and we hope you have the opportunity to visit us again in the future, and experience the improvements we had done in our services. Best regards.
I never leave bad feedback, however this is by far the worst hotel I ever stayed. Everything was moldy, old, broken and dirty. The food,was terrible. The people there were VERY rude. Not professional at all. Nothing works. El peor hotel en el que me quedado en la vida.
We really appreciate your feedback about out hotel. We already feel your suggestions about the food, we are hardly working to improove it. Regarding the other items, we really sorry and respect your feeling, we want to mention that we have changed a lot of things in order to make that our hotel looks very well. We are reinforce every days every area in order to offer all the clients a great experiences at the hotel. We are sorry we coudn't reach your expectations, I hope you gave us another opportunity soon again
Dear Manny First of all we would like to thank you for leaving this review, we are sorry we couldn’t reach your expectations. We truly value all feedback that is received since it is an important tool for us to improve the service and experiences tailored for our guests in the future, customer service and good experiences from our guests are very important to us. Regarding the cleaning problems you are mentioning we have no mayor reports from guest during that period, it will always possible to have a punctual situation, we suggest our guest to immediately report to guest services department to get a fast solution We are address all your comments to our staff including our General Manager of the property. We offer you our sincere apologies for the inconveniences presented during your stay and we hope you have the opportunity to visit us again in the future, and experience the improvements we had done in our services. Best regards.