Serenade Punta Cana Beach & Spa Resort - All Inclusive

Choose dates to view prices

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers

Creator video - submitted by Luxury Richland

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
All inclusive
Pet friendly

Explore the area

Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

Place, Bavaro Lagoon
‪11 min walk‬
Place, Dolphin Explorer
‪19 min walk‬
Place, Cabeza de Toro Beach
‪3 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪21 min drive‬

Room options

Free minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Very good

Garden view
538 sq ft
1 bedroom
Sleeps 1
2 Double Beds
Free WiFi

Luxury Room, Garden View

Excellent

Garden view
538 sq ft
1 bedroom
Sleeps 2
2 Double Beds
Free WiFi

Luxury Room, Garden View

Very good

Garden view
538 sq ft
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Luxury Room, Garden View

Excellent

Garden view
538 sq ft
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Luxury Room, Garden View

Excellent

Garden view
538 sq ft
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Luxury Room, Garden View

Garden view
538 sq ft
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Luxury Room, Pool Access

Exceptional

538 sq ft
1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds
Free WiFi

Luxury Room, Pool Access

Excellent

538 sq ft
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Luxury Room, Pool Access

Very good

538 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Luxury Room, Pool Access

Good

538 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Luxury Room, Pool Access

Good

538 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Luxury Room, Pool Access

Very good

538 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Superior Room, Jetted Tub, Sea View

Sea view
980 sq ft
1 bedroom
Sleeps 1
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Excellent

Sea view
980 sq ft
1 bedroom
Sleeps 2
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Very good

Sea view
980 sq ft
1 bedroom
Sleeps 3
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Excellent

Sea view
980 sq ft
1 bedroom
Sleeps 3
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Wonderful

Sea view
980 sq ft
1 bedroom
Sleeps 4
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Sea view
980 sq ft
1 bedroom
Sleeps 3
2 King Beds
Free WiFi

Room Luxury with Garden View

Exceptional

Garden view
527 sq ft
Sleeps 1
Free WiFi

Double Room Luxury with Garden View

Garden view
527 sq ft
Sleeps 2
Free WiFi

Triple Room Luxury with Garden View

Garden view
527 sq ft
Sleeps 3
Free WiFi

Luxury Suite

Exceptional

1055 sq ft
1 bedroom
Sleeps 2
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Wonderful

1055 sq ft
1 bedroom
Sleeps 3
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Excellent

1055 sq ft
1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Excellent

1055 sq ft
1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Exceptional

1055 sq ft
1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Good

1055 sq ft
1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

Very good

Ocean view
840 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Double Sofa Bed
Free WiFi

Premium Suite

1055 sq ft
1 bedroom
Sleeps 2
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

1055 sq ft
2 bedrooms
Sleeps 3
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

2 bedrooms
Sleeps 3
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

2 bedrooms
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

1 bedroom
Sleeps 6
2 King Beds and 1 Double Sofa Bed
Free WiFi

About the neighborhood

Punta Cana

Serenade Punta Cana Beach & Spa Resort - All Inclusive places you within a short walk of Bavaro Lagoon and within a mile (2 km) of Cabeza de Toro Beach. This 603-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

Bavaro Lagoon - 11 min walk - 0.6 miles
Dolphin Explorer - 19 min walk - 1.0 mile
Catalonia Caribe Golf Club - 3 min drive - 0.9 miles
Cabeza de Toro Beach - 3 min drive - 0.8 miles
Bavaro Beach - 22 min drive - 10.0 miles

Getting around

Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

‪Windows Restaurant - ‬4 min drive
‪The Cut - ‬12 min walk
‪The Win - ‬1 min walk
‪Catalonia Bavaro Lobby Bar - ‬5 min drive
‪Brasería Steak House - ‬2 min walk

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with a theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a free water park, a nightclub, and karaoke.

50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Change of towels is available on request.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
All inclusive
Spa
Pet friendly

$239 nightly

Jun 9 - Jun 10

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free bus station shuttle
Shopping center shuttle (surcharge)
Theme park shuttle (surcharge)
Free covered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
2 poolside bars
2 swim-up bars
5 bars/lounges
7 restaurants
A coffee shop/cafe

Restaurants on site

Buffet Principal
Restaurante Italiano
Restaurante Japones
Restaurante Mediterraneo
Restaurante SteakHouse

Things to do

3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Billiards/pool table
Books
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free children's club
Free water park
Full-service spa
Games
Gym
Karaoke
Nightclub
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Beach toys
Children's games
Children's pool
Children's toys
Free children's club
Free water park access
Lifeguards on site
Playground
Pool toys
Travel crib
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Water dispenser

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bus station shuttle
Elevator
Hand-held showerhead
Magnifying mirror
Smooth flooring in public areas
Tile flooring in public areas
Wheelchair accessible (may have limitations)

3 floors
7 buildings
Banquet hall
Built in 2020
Communal living room
Designated smoking areas
Lifeguards
Reception hall
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

50-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Espresso maker
Free bottled water
Free stocked minibar
Limited room service
Meal delivery service

Air conditioning
Ceiling fan
Desk
Iron/ironing board on request
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property welcomes pets for DOP 6000 per pet, per night
Dogs only
Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: DOP 6000 per pet, per night
Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, mobile payments, and cash

Mobile payment options include: Google Pay and Apple Pay

Some water is reused through a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Guests must contact this property in advance to reserve cribs/infant beds.
This property accepts credit cards, debit cards, mobile payments, and cash.
Mobile payment options include: Google Pay and Apple Pay.
This property uses a grey water recycling system.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 6:30 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include kayaking, rowing/canoeing, and volleyball.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on May 31, 2026 start from $279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do close to Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property is located in Punta Cana, a short 20-minute walk from Cabeza de Toro Beach and also 12 minutes on foot from Bavaro Lagoon. You'll also find Downtown Punta Cana and Coco Bongo Punta Cana within a short drive.

Will I be able to park at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, covered self parking is offered for free at the property.

Is there a spa at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, hydrotherapy, and aromatherapy.

Are there luxury amenities available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and beachside massages at this property.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a casino?

No, Serenade Punta Cana Beach & Spa Resort - All Inclusive doesn't have a casino.

Will I find an indoor pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 6:30 PM.

What amenities will couples enjoy at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This waterfront property offers many amenities for couples such as a private beach and 7 restaurants with some guestrooms featuring a private hot tub.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this property.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Serenade Punta Cana Beach & Spa Resort - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Serenade Punta Cana Beach & Spa Resort - All Inclusive for a fee of DOP 6000 per pet, per night.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How far is the airport from Serenade Punta Cana Beach & Spa Resort - All Inclusive?

The closest major airport to Serenade Punta Cana Beach & Spa Resort - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 10.1 mi away (24 minutes by car).

Can I book a room with a balcony at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, every guestroom at Serenade Punta Cana Beach & Spa Resort - All Inclusive comes with a balcony and some offer ocean and garden views.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Serenade Punta Cana Beach & Spa Resort - All Inclusive if you plan to say "I do" during your trip.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8/10 Good

JOHN

Traveled with group, Traveled with partner

May 16, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent, we want come back asap.

Stayed 4 nights in Apr 2026

10/10 Excellent

Jose Manuel

May 4, 2026

Liked: Cleanliness

Stayed 4 nights in Apr 2026

8/10 Good

Douglas

Mar 1, 2026

Stayed 7 nights in Feb 2026

8/10 Good

Amanda, Woodbridge

Traveled with partner

Mar 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The entertainment crew was top notch. Nutella, Maria, mairobi, Beyoncé…. Incredible and fun and made our stay extra special!!!! The beach in front of the adults only side was fantastic. The food could use some work but you don’t go away for gormet food. You go to relax and have the best time. Would recommend this place for a workaholic that needs to unwind.

Stayed 7 nights in Feb 2026

10/10 Excellent

Andrew

Mar 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff goes above and beyond to help guests.

Stayed 2 nights in Feb 2026

2/10 Terrible

Mathew

Mar 1, 2026

Stayed 7 nights in Feb 2026

4/10 Poor

William

Traveled with partner

Mar 1, 2026

This resort rates highly on Expedia but this was not our experience. 1st day we spent most of the day trying to get our air conditioning sorted in the room. Three maintenance men came and left promising to return. Finally at 11pm we were moved to another room. This room was okay, had a poolside view from the 4th storey. The following day the Buffet was flooded and out of commission until our last day. Food was plain, okay but not luxury in any way, à la carte restaurants were basic but good though. The sushi I would go as far to say was excellent! Drinks were good, all bars good as would be hoped for. This may be the saving grace for the party crowd. The beach is very nice with a huge sand bar that extents out into the ocean, great for snorkeling and paddling around. Numerous fish including stingrays so I would advise beach shoes in the water. The pools had good days and bad days. Having had experience in swimming pool maintenance I can see pools that are struggling to maintain a safe level of chlorine. Murky water and the smell of chlorine means free chlorine is not available to deal with contamination. We also witnessed a man vomiting in the pool which cleared us out to the beach… not nice. Also didn’t observe any immediate action to deal with this contamination. I do understand it is difficult to deal with suntan lotion, urine, drinks, body fats etc but swimming pools should sparkle to be inviting to swimmers. Resort also has a building site down one side.

Stayed 6 nights in Feb 2026

10/10 Excellent

Shaniya

Mar 1, 2026

Stayed 3 nights in Feb 2026

8/10 Good

Hairo

Mar 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

La habitacion estaba en buenas condiciones pero habían muchos mosquitos. Salí del hotel con picaduras de mosquitos deberían de revisar esa parte para asegurarse que como clientes no pasemos por esto

Stayed 1 night in Feb 2026

6/10 Okay

Denis

Mar 1, 2026

Stayed 6 nights in Feb 2026

8/10 Good

Sarabeth

Traveled with group, Traveled with family and small children

Feb 28, 2026

Liked: Cleanliness, amenities, property conditions & facilities

It was my second time visiting this resort, the first time visiting with my entire family. The staff is really responsive when anything is needed for the room, we used the app to request more towels and they were delivered quickly. I made all of our a la carte reservations with the front desk, from most to least preferred we tried: sushi, teppanyaki, steak, Peruvian, and Italian. We did the buffet our first night and we all ate well. The room service menu is limited and not geared toward kids. Our kids are 8 and 6, they found preferences at restaurants and buffets: gyoza, deep fried ice cream, fries, nacho chips, chicken nuggets, hot dogs. They were very disappointed by the cheese pizza, and I heard adults were disappointed by the pizza in the Italian restaurant. One thing I would change is being able to order food pool side for kids who are far too excited about the water slides, you cannot take food out of the buffet or sports bar. We didn't try the food truck as there was always a considerable line. The pool bars and staff there are great, they have non-alcoholic piña coladas which our kids really enjoyed. The beach was awesome, it's very shallow for a ways so you can walk around with kids and admire the fish. There are many pelicans around scoping out the fish which is entertaining too. Our kids only did a couple of kids club activities. Overall we had a great time!

Stayed 6 nights in Feb 2026

10/10 Excellent

jessica

Feb 28, 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Dane A

Feb 28, 2026

Stayed 3 nights in Feb 2026

4/10 Poor

Fiorlandy

Traveled with group, Traveled with family

Feb 28, 2026

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness

The hotel service was disappointing for all five of us. While not all the employees were the same, most were unfriendly and always looked angry, never smiling. The only exceptions were some of the entertainment staff who were very kind, as well as the pool bartenders. Our room wasn't cleaned for two days.

Stayed 4 nights in Feb 2026

10/10 Excellent

Claudia

Feb 28, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful hotel, newly renovated rooms. Had so many restaurants to choose from with pretty good food especially the Japanese restaurant on the family side. There’s an adult side and family side and I had access to both. Beautiful pools and beach. Overall amazing time and experience.

Stayed 3 nights in Feb 2026

8/10 Good

karen

Feb 27, 2026

Liked: Cleanliness, property conditions & facilities

Resort is close to the airport. It is smaller which makes getting around easy. The buffet food was subpar, just nothing great. Fruit was tasteless, not a lot of options, same thing daily. The restaurants were very good (you have to make reservations). The rooms were adequate and stocked daily with drinks (no snacks). There were not a lot of daily activities available. The evening show was very good but there is a large screen in the background that was broken and pixelated so it really threw off the vibe. The staff was nice but didn’t go out of their way to make you feel welcome. I travelled solo and felt safe. Amenities were average. I think this place is cute but they could do so much better!

Stayed 5 nights in Feb 2026

10/10 Excellent

Freyda Edelita

Feb 27, 2026

Liked: Cleanliness, property conditions & facilities

Great

Stayed 4 nights in Feb 2026

8/10 Good

Sarah

Feb 26, 2026

Stayed 5 nights in Feb 2026

2/10 Terrible

Lili

Traveled with family and small children

Feb 26, 2026

Disliked: Amenities, property conditions & facilities

This was our second time at this resort the first time it was incredible AMAZING! That’s why we decided to come back but this time it was awful, buffet food was always the same, the burger truck in the beach had a really big line and unfortunately with kids we had to wait over 30 minutes instead of “enjoying” our stay. He looked overwhelmed and mad he should’ve had support, ice cream lady very rude, front desk very rude, they ran out of kids bracelets which didn’t allow my kids to eat until they had more ridiculous they should’ve anticipated all tourist days and be prepared. No towels for the pool and again with kids it’s a need much needed. If they know they will be almost sold out why not be prepared? Everyone was very rude at this resort this time and I do expect someone to contact me to make our family vacation up for their mess. I don’t know if they changed managements owners I don’t know but I talked to several other tourists and had the same opinion but since our vacations were already planned there was nothing to do. Communicating with the staff regarding issues they would just reply with an attitude of how they were fully booked. Well not my problem they should’ve prepared with more staff. Not going back.

Stayed 3 nights in Feb 2026

8/10 Good

Terri

Feb 26, 2026

Stayed 5 nights in Feb 2026

10/10 Excellent

Jennifer

Traveled with partner

Feb 26, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was wonderful. We were upgraded to a suite and had so much space. The drinks were great and the food was better than I anticipated after reading some of the other reviews. Service was good too. I felt like everyone really put in the effort. My only ick was the timeshare guys set up by the coffee shop. They did take no, but I still had to explain myself, which is exhausting first thing in the morning when I just want coffee.

Stayed 3 nights in Jan 2026

10/10 Excellent

Natalia

Feb 26, 2026

Stayed 4 nights in Feb 2026

4/10 Poor

Caravanessa

Feb 26, 2026

Disliked: Amenities

Been to many all inclusive. This one is by far the worst with hospitality.

Stayed 4 nights in Feb 2026

10/10 Excellent

Niurka

Feb 25, 2026

Stayed 4 nights in Feb 2026

6/10 Okay

Jamie

Traveled with partner

Feb 25, 2026

Liked: Cleanliness

Disliked: Property conditions & facilities

Buildings are starting to look a little run down and dilapidated. Elevators look like they are from the 80s. Bathrooms smell like sewage on both trips I took here. Food in the buffet is ok but not great. Seems like a lot of leftovers that have been sitting around for awhile.

Stayed 4 nights in Feb 2026

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Luxury Room, Pool Access

View all photos for Luxury Room, Pool Access

Luxury Room, Pool Access

View all photos for Superior Room, Jetted Tub, Sea View

Superior Room, Jetted Tub, Sea View

View all photos for Superior Room, Jetted Tub, Sea View

Superior Room, Jetted Tub, Sea View

View all photos for Superior Room, Jetted Tub, Sea View

Superior Room, Jetted Tub, Sea View

View all photos for Superior Room, Jetted Tub, Sea View

Superior Room, Jetted Tub, Sea View

View all photos for Superior Room, Jetted Tub, Sea View

Superior Room, Jetted Tub, Sea View

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Superior Room, Jetted Tub, Sea View

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Room Luxury with Garden View

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Double Room Luxury with Garden View

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Triple Room Luxury with Garden View

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Luxury Suite

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Luxury Suite

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Luxury Suite

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Luxury Suite

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Luxury Suite

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Luxury Suite

View all photos for Premium Suite

Premium Suite

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Premium Suite

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Premium Suite

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Premium Suite

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Premium Suite

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Premium Suite

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Premium Suite

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Premium Suite

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Premium Suite

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