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Recent guest reviews

READ BEFORE YOU RESERVE! completely honest review!. We chose this resort for our anniversary. - as soon as you get to the resort you can smell the ocean seaweed ( smells like dead fish throughout the resort. Trust me it’s strong) -the beach is inaccesible, there’s piles and piles of seaweed on the beach and the water is dark and dirty and they know this but won’t tell you. - You get pressured by salesman trying to sell you excursions to the other side of the island where the nice beaches are. -so if you want to enjoy the beach everyday this is not the resort for that. THE FOOD -food is not good, the only decent food was the Buffett and the steak house which was only open 1 day out of our whole stay. -most servers are rude, only a few of them are nice. -they do have a bar that closes at 3 am with good drinks. SUMMARY! If you want to experience nice beaches in the Dominican Republic, DO NOT go to punta cana, -I recommend you going to the Caribbean side of the island ( La Romana) that’s where the nice clear water beaches are. And no nasty smells there.

It was an overall nice resort. Our room initially smelled like mold, and the AC was not functioning. Once this was repaired the scent went away. The hotel was otherwise clean, albeit not as luxurious as other resorts we have stayed at. The buffet food was average at best. The à la carte restaurants were great, with 5 choices on the weekend, and a pre-assigned restaurant during weekdays. The biggest pitfall for us was the beach. The ocean is unfortunately filled with seaweed, from the shore all the way to about 50 yards in the water. The locals mention that this occurs yearly around this time of the year. The staff was nice and helpful, and helped make our stay comfortable.

I didn’t like how the children were allowed to be in the swim up pools where they served alcoholic beverages and where they had adult entertainment. I didn’t like how they never sprayed the resort for bugs and mosquitoes so we were eaten alive. What I did like is how friendly nice and fun the staff were but management sucked and was rude to the workers. I wouldn’t return to that resort

I stayed at Serenade for 10 nights in May and am very impressed with this resort! Myself and a group of my friends reserved swimout rooms neighboring each other, and that is exactly what we got. Our rooms were in building 5 facing the empty lot next door, but we actually enjoyed the increased privacy we got by not facing the resort. Our rooms and pool were cleaned daily. As someone who has a pool, I cannot express how impressed I am with how clean they kept our swimout pool and the other pools! Not a bug in sight, which is impossible to do. We ate at every restaurant they had open during our stay. Many nights it was either the buffet or one specialty restaurant that you had to make reservations for that morning. They do not make reservations beyond the same day, so every morning you have to go up to the lobby and make your reservations. If you don’t, you will be eating at the buffet restaurant or the sports bar. I would recommend the buffet restaurant over the sports bar, as the sports bar has basic pub food and was less than desirable. My favorite restaurant was the steak house. Get the last steak option on the menu- it starts with a C I think… it was amazing and there was 0 fat to have to cut off! I recommend the deserts at the steakhouse and the Italian restaurant. The steakhouse has a chocolate desert with orange sherbet that is amazing. The Italian has a pudding type dessert with fruit in the bottom served in a martini glass that was also to die for (I ordered 2).

This is a new hotel that is very modern and up to date. The internet is excellent. All the employees are there to make you happy and make your vacation an enjoyable one. I have been to many places in the Dominican Republic because my wife is Dominican and this is the best place we have been. First class at a reasonable price.

This place is amazing... good food, good service the staff was friendly and attentive. The water park inside the pool was awesome we enjoy it so much thanks the bartender was nice and friendly good drinks the champagne was good we want to come back.

We liked This place very much! For that price, it would be the best choice I believe. Very good quality of food. The rooms are new and clean. And stuff is friendly and helpful. The only thing we didn't like is unusually large amounts of Sargassum seaweed that are being washed up the Beach.

Servicio excelente los de entertainment son buenisimos ( Coca Cola y Marleny) disfrutamos mucho. Lo malo el excesivo precio del Spa

Muy bonito el hotel, nos gusto mucho las instalaciones, el personal muy agradable y la comida era buena. Volveríamos!

Carretera Cabeza de Toro Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Cabeza de Toro Beach and Bavaro Lagoon
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Serenade Punta Cana Beach & Spa Resort - All Inclusive places you next to Cabeza de Toro Beach and a short stroll from other popular sights like Bavaro Lagoon. This 603-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Enjoy dining at Buffet Principal, one of 6 onsite restaurants. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of Serenade Punta Cana Beach & Spa Resort - All Inclusive's 603 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and coffee makers. Guests can expect free WiFi and 65-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Ceiling fans, safes, and phones are other standard amenities. Change of towels is available on request.


Property features

Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a free water park, a children's pool, and a fitness center.

Room options

Luxury Room, 2 Double Beds, Sea View

2 Double Beds | Sleeps 3

Luxury Room, 2 Double Beds, Sea View

2 Double Beds | Sleeps 4

Luxury Room, 2 Double Beds, Sea View

2 Double Beds | Sleeps 2

Luxury Room, Pool Access

2 Double Beds | 1 King Bed and 1 Double Sofa Bed | Sleeps 1

Guest reviews for Serenade Punta Cana Beach & Spa Resort - All Inclusive

Everyone (3) Couples (2) Family (4)
2
Partner Couples

READ BEFORE YOU RESERVE! completely honest review!. We chose this resort for our anniversary. - as soon as you get to the resort you can smell the ocean seaweed ( smells like dead fish throughout the resort. Trust me it’s strong) -the beach is inaccesible, there’s piles and piles of seaweed on the beach and the water is dark and dirty and they know this but won’t tell you. - You get pressured by salesman trying to sell you excursions to the other side of the island where the nice beaches are. -so if you want to enjoy the beach everyday this is not the resort for that. THE FOOD -food is not good, the only decent food was the Buffett and the steak house which was only open 1 day out of our whole stay. -most servers are rude, only a few of them are nice. -they do have a bar that closes at 3 am with good drinks. SUMMARY! If you want to experience nice beaches in the Dominican Republic, DO NOT go to punta cana, -I recommend you going to the Caribbean side of the island ( La Romana) that’s where the nice clear water beaches are. And no nasty smells there.

By on Jun 12, 2021

Review comment responded on Jun 12, 2021

Dear Guest, Thank you for choosing our Hotel for your stay. We appreciate your rating and comment. We are honored to know that you chose us for such a special occasion and that our Sport Bar has been to your liking. Honest customer feedback is important to us. It is worth mentioning that the aforementioned aspects completely escape human hands as it is a constant natural disaster that we face every year and there is not a hotel in the area that can guarantee a beach without seaweed.For us, honesty is one of our principles. that we are available to answer the questions of our guests. We will send your comment to the corresponding departments to implement our service. We hope to see you on a future occasion when seaweeb season is over. Best regards

3
Family

It was an overall nice resort. Our room initially smelled like mold, and the AC was not functioning. Once this was repaired the scent went away. The hotel was otherwise clean, albeit not as luxurious as other resorts we have stayed at. The buffet food was average at best. The à la carte restaurants were great, with 5 choices on the weekend, and a pre-assigned restaurant during weekdays. The biggest pitfall for us was the beach. The ocean is unfortunately filled with seaweed, from the shore all the way to about 50 yards in the water. The locals mention that this occurs yearly around this time of the year. The staff was nice and helpful, and helped make our stay comfortable.

By on May 28, 2021

Review comment responded on May 28, 2021

Dear Guest, Thank you for choosing Serenade Punta Cana for your vacations. We are happy to see your evaluation and comment. We are honored that you have taken a moment of your time to highlight aspects of your stay such as our beautiful areas as well; of our warm service. We are glad to know that our gastronomic offer has been one of your favorites. Without a doubt we will send your comment to our dear collaborators to congratulate them for their service. On the other hand, the honest feedback from our clients is important to us, we will send your comment to the departments involved to improve our service. We hope to see you on a future occasion. Best regards

3
Family Friends

I didn’t like how the children were allowed to be in the swim up pools where they served alcoholic beverages and where they had adult entertainment. I didn’t like how they never sprayed the resort for bugs and mosquitoes so we were eaten alive. What I did like is how friendly nice and fun the staff were but management sucked and was rude to the workers. I wouldn’t return to that resort

By on May 27, 2021

Review comment responded on May 27, 2021

Dear Guest, Thank you for choosing Serenade Punta Cana for your vacations. We are happy to see your evaluation and comment. We are honored that you have taken a moment of your time to highlight aspects of your stay such as our beautiful areas as well of our warm service.We always remind our valued clients that our hotel is a family hotel, from children to adults, this hotel is designed for the enjoyment of all our areas. We apologize for any inconvenience this may have caused you. Best regards

5
Friends

I stayed at Serenade for 10 nights in May and am very impressed with this resort! Myself and a group of my friends reserved swimout rooms neighboring each other, and that is exactly what we got. Our rooms were in building 5 facing the empty lot next door, but we actually enjoyed the increased privacy we got by not facing the resort. Our rooms and pool were cleaned daily. As someone who has a pool, I cannot express how impressed I am with how clean they kept our swimout pool and the other pools! Not a bug in sight, which is impossible to do. We ate at every restaurant they had open during our stay. Many nights it was either the buffet or one specialty restaurant that you had to make reservations for that morning. They do not make reservations beyond the same day, so every morning you have to go up to the lobby and make your reservations. If you don’t, you will be eating at the buffet restaurant or the sports bar. I would recommend the buffet restaurant over the sports bar, as the sports bar has basic pub food and was less than desirable. My favorite restaurant was the steak house. Get the last steak option on the menu- it starts with a C I think… it was amazing and there was 0 fat to have to cut off! I recommend the deserts at the steakhouse and the Italian restaurant. The steakhouse has a chocolate desert with orange sherbet that is amazing. The Italian has a pudding type dessert with fruit in the bottom served in a martini glass that was also to die for (I ordered 2).

By on May 26, 2021

Review comment responded on May 26, 2021

Dear Guest, Thank you for choosing Serenade Punta Cana for your vacations. We are happy to see your evaluation and comment. We especially love that you highlight aspects of your stay such as our beautiful areas and facilities as well as our wide gastronomic offer. In special, we appreciate that you highlight our high hygiene and quality protocol because today it is more important than ever to offer a healthy vacation. in the other hand, Honest feedback from our guests is important to us so that we will send the opportunities for improvement that we find in your comment to the corresponding departments. We hope to see you on a future occasion. Best regards

5
Family

This is a new hotel that is very modern and up to date. The internet is excellent. All the employees are there to make you happy and make your vacation an enjoyable one. I have been to many places in the Dominican Republic because my wife is Dominican and this is the best place we have been. First class at a reasonable price.

By on May 23, 2021

Review comment responded on May 24, 2021

Dear Guest, Thank you for choosing Serenade Punta Cana for your vacation. We are happy to see your feedback and greatly appreciate your comment! Best Regards

5
Family

By on May 3, 2021

Review comment responded on May 3, 2021

Dear Guest, Thank you for rating us! Best Regards

5
Partner Couples

This place is amazing... good food, good service the staff was friendly and attentive. The water park inside the pool was awesome we enjoy it so much thanks the bartender was nice and friendly good drinks the champagne was good we want to come back.

By on Feb 23, 2021

Review comment responded on Feb 25, 2021

Hello dear guest. Thank you for your comment and rating. We hope to see you soon

5
Friends

We liked This place very much! For that price, it would be the best choice I believe. Very good quality of food. The rooms are new and clean. And stuff is friendly and helpful. The only thing we didn't like is unusually large amounts of Sargassum seaweed that are being washed up the Beach.

By , from Chicago on Jan 17, 2021

Review comment responded on Jan 18, 2021

We are delighted to hear that you had a great time with us and that you were very satisfied with our amazing service, facilities and staff, especially those mentioned above. In the same maner thank you for highlighting our wide gastronomic offer.

5
Everyone

Servicio excelente los de entertainment son buenisimos ( Coca Cola y Marleny) disfrutamos mucho. Lo malo el excesivo precio del Spa

By on May 30, 2021

Review comment responded on May 31, 2021

Estimado Huésped, Gracias por escoger Serenade Punta Cana para sus vacaciones. Estamos felices de ver su puntuación y comentario. Nos honra saber que nuestras hermosas areas y facilidades fueron de su agrado como también el cálido servicio ofrecido por nuestros colaboradores, sin duda haremos llegar su comentario a los mencionados. Esperamos poder recibirle en una futura ocasión. Saludos Cordiales

5
Everyone

By on May 28, 2021

Review comment responded on Jun 7, 2021

Dear Guest Thank you for choosing Serenade Punta Cana for your vacation. We are happy to see your assessment! Come back soon! Best Regards

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Carretera Cabeza de Toro, Punta Cana, La Altagracia 23000
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