Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Creator video - submitted by Luxury Richland
Premium Suite | View from room
Private beach, white sand, sun loungers, beach umbrellas
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Pet friendly

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪5 min walk‬
  • Place, Dolphin Explorer
    ‪10 min walk‬
  • Place, Cabeza de Toro Beach
    ‪12 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

Luxury Room, Garden View

8.6 out of 10
Excellent
(155 reviews)
  • 538 sq ft
  • Sleeps 1
  • 2 Double Beds

Luxury Room, Garden View

8.6 out of 10
Excellent
(401 reviews)
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

8.0 out of 10
Very good
(53 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(73 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(44 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 538 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Pool Access

8.6 out of 10
Excellent
(221 reviews)
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.6 out of 10
Good
(31 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 1
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(59 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 2
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 4
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 1

Double Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 2

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

Room Luxury

  • 527 sq ft
  • Sleeps 1

Double Room Luxury With private pool

  • 527 sq ft
  • Sleeps 2

Triple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 4

Triple Room Luxury

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury With private pool

  • 527 sq ft
  • Sleeps 4

Triple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 3

Double Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 2

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

Quadruple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 4

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

Luxury Suite

9.4 out of 10
Exceptional
(51 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.2 out of 10
Wonderful
(12 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

7.4 out of 10
Good
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

8.2 out of 10
Very good
(24 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite Luxury

  • 1054 sq ft
  • Sleeps 6

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About the neighborhood

Punta Cana

Serenade Punta Cana Beach & Spa Resort - All Inclusive places you within a short walk of Bavaro Lagoon and within a mile (2 km) of Cabeza de Toro Beach. This 603-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Bavaro Lagoon - 5 min walk - 0.3 miles
  • Dolphin Explorer - 10 min walk - 0.5 miles
  • Cabeza de Toro Beach - 12 min walk - 0.7 miles
  • Catalonia Caribe Golf Club - 19 min walk - 1.0 mile
  • Bavaro Beach - 25 min drive - 9.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪The Win - ‬1 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Thalassa Restaurant - ‬6 min drive
  • ‪Restaurante Brasileiro Punta Cana - ‬19 min walk

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
65-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Balconies, minibars, and coffee makers are also available. Change of towels is available on request.
A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 10 to November 13:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for DOP 6000 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on Jan 7, 2026 start from $278.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do close to Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property is located in Punta Cana, a short 20-minute walk from Cabeza de Toro Beach and also 12 minutes on foot from Bavaro Lagoon. You'll also find Downtown Punta Cana and Coco Bongo Punta Cana within a short drive.

Will I be able to park at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, covered self parking is offered for free at the all-inclusive property.

Is there a spa at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, hydrotherapy, and aromatherapy.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a casino?

No, Serenade Punta Cana Beach & Spa Resort - All Inclusive doesn't have a casino.

Will I find an indoor pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 6:30 PM.

What amenities will couples enjoy at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, 3 outdoor pools, and 2 poolside bars.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive serves free buffet breakfast at Restaurante SteakHouse each morning.

Will Serenade Punta Cana Beach & Spa Resort - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Serenade Punta Cana Beach & Spa Resort - All Inclusive for a fee of DOP 6000 per pet, per night.

Are there connecting rooms at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Serenade Punta Cana Beach & Spa Resort - All Inclusive?

The closest major airport to Serenade Punta Cana Beach & Spa Resort - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 10.1 mi away (24 minutes by car).

Can I book a room with a balcony at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, every guestroom at Serenade Punta Cana Beach & Spa Resort - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Serenade Punta Cana Beach & Spa Resort - All Inclusive if you plan to say "I do" during your trip.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3020 out of 6569 reviews
Rating 8 - Good. 1512 out of 6569 reviews
Rating 6 - Okay. 1079 out of 6569 reviews
Rating 4 - Poor. 477 out of 6569 reviews
Rating 2 - Terrible. 481 out of 6569 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eugen, Edgewater

Stayed 6 nights in Nov 2025

10/10 Excellent

Quincy

Liked: Cleanliness, amenities, property conditions & facilities
Both the room and staff were amazing, Requested a specific room and received it.
Stayed 3 nights in Nov 2025

2/10 Terrible

lory y

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel I have stayed at in Punta Cana. At best, it is a 3-star property. The staff was unhelpful and indifferent to guests. I paid to upgrade to VIP, which was a complete waste of money—no perks, no added value, and no room upgrade. The so-called premium alcohol was substandard, with Finlandia and unfamiliar brands passed off as “premium.” The pool area was overcrowded with too few chairs, and unbelievably, they charged extra to use a lounge chair—at an all-inclusive resort. The in-room refrigerator was stocked with only three beers per day, and any additional requests came with an extra charge, again despite being “all-inclusive.” There was no air conditioning in any of the resort’s restaurants. Guests were visibly sweating at dinner, making the dining experience extremely uncomfortable. On top of that, reservations for restaurants were required, but nearly impossible to secure. The floor on the pool was cracked in multiple areas and can easily cut someone, pool was never cleaned. Overall, this resort was a major disappointment. I will never return and cannot recommend it to anyone.
Stayed 5 nights in Aug 2025

6/10 Okay

Rebka

Liked: Cleanliness
Food was not great.
Stayed 4 nights in Sep 2025

6/10 Okay

Tania M, Lehigh Acres

Traveled with group, Traveled with family
Liked: Amenities
Staff
Stayed 5 nights in Sep 2025

4/10 Poor

Elizabeth

Disliked: Staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Venessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, attentive staff, excellent animation team
Stayed 1 night in Sep 2025

10/10 Excellent

Janel

Stayed 2 nights in Sep 2025

10/10 Excellent

Margarita Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location - staff was very personable and attentive. Lots of shows and activities. The hotel was just right - not too busy and an older crowd - led to relaxation.
Stayed 4 nights in Sep 2025

6/10 Okay

Kim

Traveled with group
Liked: Cleanliness, amenities
Some staff were excellent, others were very rude! Also, we were disappointed with the food!
Stayed 3 nights in Sep 2025

8/10 Good

Soraya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenade had everything you need for an all inclusive. Dinner at Nikie Sushi or Tapenyaki was the best.
Stayed 4 nights in Sep 2025

8/10 Good

Kenneth Manuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent resort if you’re looking for a more budget friendly option. The swim up pools are clean and the grounds are usually well kept. I enjoyed most of the food options and had an overall pleasant experience.
Stayed 5 nights in Sep 2025

10/10 Excellent

Dean

Stayed 6 nights in Sep 2025

10/10 Excellent

Shawntaya

Liked: Cleanliness, staff & service, property conditions & facilities
I’m tea or something
Stayed 4 nights in Sep 2025

10/10 Excellent

Terriona

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Sep 2025

6/10 Okay

Sandra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s a beautiful place but need some maintaining. The theater shows are ok but her back screen is damage and ruins the experience. Bartenders ( girls) pool area aren’t friendly. Buffet is good, we didn’t have q good experience with the Peruvian restaurant. Entertainment staff are good. Pool and rooms clean.
Stayed 3 nights in Sep 2025

2/10 Terrible

Jade

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start, I came with my entire family and the first day, my grandmothers room shower handle broke, didn’t have running hot water, nor did the front door close. Our telephone in our room did not work so any problem that arose, we have to physically walk to the lobby. Our first dinner at Hibachi was disappointing to say the least. We were not offered the same experience as the tables in front and behind us. We ended up eating at the buffet the rest of our stay after the first night because that is where the service and the people were the nicest and very attentive. Shoutout to PEDRO at the buffet and NANCY at the sports bar for being ones of the few persons that treated us well and we expected more from others at the facility. The pool activities were lacking and did not provide an inclusive environment. The entertainment portion needed serious work. We also had a lost item that we tried calling Serenade about but again, their phone system does not go through. We filled out a report with phone numbers and emails. Currently still have not heard back from them whether they found it or not. This type of treatment is unacceptable. We stayed for 5 days total and overall, the staff were not accommodating whatsoever. It was quite disappointing and unfortunate. We will be taking our business elsewhere.
Stayed 5 nights in Sep 2025

10/10 Excellent

Liliana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the presentation of the vacation club, too long and would not take “ I am not able to add another expense in my budget right now” as a straight no, they kept pushing
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrzej Stanislaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 6 nights in Sep 2025

10/10 Excellent

Caroly Cepeda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 3 nights in Sep 2025

6/10 Okay

Gerri

Property itself was ok. Food wasn’t the greatest in buffet. Pretty much the same every night. The area outside of property was dirty and mostly shops abondoned Roads were flooded from rain so hard to walk around. It’s unfortunate of the sargassum on beach. Of course not hotels fault. They did best they could to clean up
Stayed 5 nights in Sep 2025

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The stay was great, some employees are nice and go above and beyond to make the experience better. I like the way rooms are cleaned, very detailed, they broom and mop the floors even clean the balconies. When some other places do the minimum. Entertainment was good. My gf and I like most of the food from the restaurants, the meat was always on point. Downside is the beach not the best if you come during sargazo season. Our stay was pleasant.
Stayed 8 nights in Sep 2025

10/10 Excellent

Claudia

Stayed 6 nights in Sep 2025

10/10 Excellent

Shakara

Traveled with family
Liked: Amenities
Great service from staff besides our ac went out in the room and was never fixed overall great stay
Stayed 4 nights in Sep 2025

8/10 Good

Justin Frederick

Stayed 7 nights in Aug 2025