Serenade Punta Cana Beach & Spa Resort - All Inclusive

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Where to?

Dates

March 2026

April 2026

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers

Creator video - submitted by Luxury Richland

Private beach, white sand, sun loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
All inclusive
Pet friendly

Explore the area

Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

Place, Bavaro Lagoon
‪5 min walk‬
Place, Dolphin Explorer
‪10 min walk‬
Place, Cabeza de Toro Beach
‪12 min walk‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪32 min drive‬

Room options

Free minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Very good

Garden view
538 sq ft
1 bedroom
Sleeps 1
2 Double Beds

Luxury Room, Garden View

Excellent

Garden view
538 sq ft
1 bedroom
Sleeps 2
2 Double Beds

Luxury Room, Garden View

Very good

Garden view
538 sq ft
1 bedroom
Sleeps 3
2 Double Beds

Luxury Room, Garden View

Wonderful

Garden view
538 sq ft
1 bedroom
Sleeps 3
2 Double Beds

Luxury Room, Garden View

Wonderful

Garden view
538 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Luxury Room, Garden View

Garden view
538 sq ft
1 bedroom
Sleeps 3
2 Double Beds

Luxury Room, Pool Access

Exceptional

538 sq ft
1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Pool Access

Excellent

538 sq ft
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Very good

538 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Good

538 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Good

538 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Very good

538 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Sea view
980 sq ft
1 bedroom
Sleeps 1
2 King Beds

Superior Room, Jetted Tub, Sea View

Excellent

Sea view
980 sq ft
1 bedroom
Sleeps 2
2 King Beds

Superior Room, Jetted Tub, Sea View

Very good

Sea view
980 sq ft
1 bedroom
Sleeps 3
2 King Beds

Superior Room, Jetted Tub, Sea View

Excellent

Sea view
980 sq ft
1 bedroom
Sleeps 3
2 King Beds

Superior Room, Jetted Tub, Sea View

Wonderful

Sea view
980 sq ft
1 bedroom
Sleeps 4
2 King Beds

Superior Room, Jetted Tub, Sea View

Sea view
980 sq ft
1 bedroom
Sleeps 3
2 King Beds

Room Luxury with Garden View

527 sq ft
Sleeps 1

Double Room Luxury with Garden View

527 sq ft
Sleeps 2

Triple Room Luxury with Garden View

527 sq ft
Sleeps 3

Quadruple Room Luxury with Garden View

527 sq ft
Sleeps 4

Triple Room Luxury with Garden View

527 sq ft
Sleeps 3

Quadruple Room Luxury with Garden View

527 sq ft
Sleeps 4

Room Luxury

527 sq ft
Sleeps 1

Double Room Luxury With private pool

527 sq ft
Sleeps 2

Triple Room Luxury with Pool View

527 sq ft
Sleeps 3

Quadruple Room Luxury with Pool View

527 sq ft
Sleeps 4

Triple Room Luxury

527 sq ft
Sleeps 3

Quadruple Room Luxury With private pool

527 sq ft
Sleeps 4

Triple Suite Master with Pool View

1054 sq ft
Sleeps 3

Double Suite Master with Pool View

1054 sq ft
Sleeps 2

Family Suite -5 guests- Master with Pool View

1054 sq ft
Sleeps 5

Quadruple Suite Master with Pool View

1054 sq ft
Sleeps 4

Family Suite -5 guests- Master with Pool View

1054 sq ft
Sleeps 5

Luxury Suite

Exceptional

1055 sq ft
1 bedroom
Sleeps 2
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Wonderful

1055 sq ft
1 bedroom
Sleeps 3
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Excellent

1055 sq ft
1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Excellent

1055 sq ft
1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Exceptional

1055 sq ft
1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Good

1055 sq ft
1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Premium Suite

Very good

Ocean view
840 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Premium Suite

1055 sq ft
1 bedroom
Sleeps 2
2 King Beds and 1 Double Sofa Bed

Premium Suite

1055 sq ft
2 bedrooms
Sleeps 3
2 King Beds and 1 Double Sofa Bed

Premium Suite

2 bedrooms
Sleeps 3
2 King Beds and 1 Double Sofa Bed

Premium Suite

2 bedrooms
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Premium Suite

1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Premium Suite

1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Premium Suite

1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Premium Suite

1 bedroom
Sleeps 6
2 King Beds and 1 Double Sofa Bed

Suite Luxury

1054 sq ft
Sleeps 6

About the neighborhood

Punta Cana

Serenade Punta Cana Beach & Spa Resort - All Inclusive places you within a short walk of Bavaro Lagoon and within a mile (2 km) of Cabeza de Toro Beach. This 603-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

Bavaro Lagoon - 5 min walk - 0.3 miles
Dolphin Explorer - 10 min walk - 0.5 miles
Cabeza de Toro Beach - 12 min walk - 0.7 miles
Catalonia Caribe Golf Club - 19 min walk - 1.0 mile
Bavaro Beach - 30 min drive - 9.3 miles

Getting around

Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

‪Windows Restaurant - ‬4 min drive
‪The Win - ‬1 min walk
‪The Cut - ‬12 min walk
‪Italian Restaurant - ‬19 min walk
‪Catalonia Bavaro Lobby Bar - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.

65-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Change of towels is available on request.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
All inclusive
Spa
Pet friendly

$412 nightly

Mar 24 - Mar 25

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free covered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
2 poolside bars
2 swim-up bars
A bar/lounge
A restaurant
Couples/private dining

Restaurants on site

Restaurante Italiano
Restaurante Japones
Restaurante Mediterraneo
Restaurante SteakHouse

Things to do

3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free water park
Full-service spa
Games
Gym
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Free water park access
Laundry facilities
Lifeguards on site
Playground
Waterslide

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms
Conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)

3 floors
8 buildings
Banquet hall
Built in 2020
Communal living room
Designated smoking areas
Lifeguards
Reception hall

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

65-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Espresso maker
Free bottled water
Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Desk
Iron/ironing board on request
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property welcomes pets for DOP 6000 per pet, per night
Dogs only
Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: DOP 6000 per pet, per night
Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses a grey water recycling system.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 6:30 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of Feb 27, 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on Mar 25, 2026 start from 327.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do close to Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property is located in Punta Cana, a short 20-minute walk from Cabeza de Toro Beach and also 12 minutes on foot from Bavaro Lagoon. You'll also find Downtown Punta Cana and Coco Bongo Punta Cana within a short drive.

Is there parking available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, covered self parking is offered for free at the all-inclusive property.

Is there a spa at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, aromatherapy, and hydrotherapy.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a casino?

No, Serenade Punta Cana Beach & Spa Resort - All Inclusive doesn't have a casino.

Will I find an indoor pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 6:30 PM.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive good for couples?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, 3 outdoor pools, and 2 poolside bars.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive serves free buffet breakfast at Restaurante SteakHouse each morning.

Will Serenade Punta Cana Beach & Spa Resort - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Serenade Punta Cana Beach & Spa Resort - All Inclusive for a fee of DOP 6000 per pet, per night.

Are there connecting rooms at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Serenade Punta Cana Beach & Spa Resort - All Inclusive?

The closest major airport to Serenade Punta Cana Beach & Spa Resort - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 10.1 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, every guestroom at Serenade Punta Cana Beach & Spa Resort - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Serenade Punta Cana Beach & Spa Resort - All Inclusive if you plan to say "I do" during your trip.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

6/10 Okay

Shauna Michelle

Jan 17, 2026

Stayed 7 nights in Jan 2026

8/10 Good

Diana

Dec 23, 2025

Stayed 7 nights in Dec 2025

4/10 Poor

Iaisha

Nov 29, 2025

Room had mosquitoes. Sheet had cigarette burns, no wash clothes, call front desk 3 times for some, staff rude.

Stayed 3 nights in Nov 2025

8/10 Good

Juan Antonio

Traveled with family

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice Property,food & restaurants. Visiting the beach in Punta Cana during this summer season is not recommended.

Stayed 4 nights in Sep 2025

10/10 Excellent

Kerecia

Traveled with partner

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean rooms, great amenities

Stayed 3 nights in Nov 2025

10/10 Excellent

Eugen, Edgewater

Nov 28, 2025

Stayed 6 nights in Nov 2025

6/10 Okay

Eric

Nov 28, 2025

Stayed 5 nights in Nov 2025

8/10 Good

Barbara N

Traveled with family

Nov 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.

Stayed 6 nights in Nov 2025

10/10 Excellent

Cindy

Nov 27, 2025

Stayed 6 nights in Nov 2025

8/10 Good

Charles

Nov 27, 2025

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness

Room was good, but the beachfront property was the star of the show. Overall nice amenities. My only concern is that I wish wait staff would serve us the buffet food instead of everyone having access to the same serving spoons etc. It's not very sanitary.

Stayed 6 nights in Nov 2025

10/10 Excellent

Fernando

Traveled with family

Nov 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was delicious and clean

Stayed 1 night in Nov 2025

10/10 Excellent

VINCENT

Nov 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice resort

Stayed 6 nights in Nov 2025

4/10 Poor

Cindy

Nov 26, 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Daniel

Nov 26, 2025

Stayed 3 nights in Nov 2025

10/10 Excellent

Ivette, Juncos

Traveled with group, Traveled with partner, Traveled with family

Nov 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El servicio de los empleados fue excelente, la habitación cerca de todo, un hotel comodo, todo queda cerca, la comida, snack desayuno todo exquisito. Definitivamente regreso.

Stayed 5 nights in Nov 2025

10/10 Excellent

Wilfredo, Gurabo

Traveled with partner

Nov 26, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The experience was great...the swim-up room was a great choice...

Stayed 3 nights in Nov 2025

10/10 Excellent

Daphine

Nov 26, 2025

Stayed 5 nights in Nov 2025

8/10 Good

Flor

Nov 26, 2025

Stayed 6 nights in Nov 2025

6/10 Okay

José

Traveled with partner

Nov 26, 2025

Liked: Amenities

My wife and I stayed at Serenade Punta Cana for four days, and overall we had a good experience. From the moment we arrived, we received great service: Ronni took excellent care of us at check-in, and all the floor staff were always friendly, attentive, and willing to help. The facilities are nice, the atmosphere is relaxing, and the overall service was satisfactory. However, we do want to highlight an important negative point: during the four days we stayed there, we saw cockroaches in the buffet area every single day. It was uncomfortable and should be addressed urgently to maintain the quality and hygiene of the establishment. Aside from that issue, everything else was very good, and we truly appreciated the staff’s attention.

Stayed 4 nights in Nov 2025

10/10 Excellent

Carlisa

Traveled with partner

Nov 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was beautiful, the staff were extreme pleasant. The views from the room was amazing. The only thing I did not like was the smell of the suite, it was a little musty

Stayed 5 nights in Sep 2025

4/10 Poor

Maribel Osorio

Nov 26, 2025

Disliked: Cleanliness

Las piscinas estaban fuera de servicio cuando llegue

Stayed 7 nights in Nov 2025

10/10 Excellent

Fatih

Traveled with family

Nov 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing Thanks guys for hospitality

Stayed 10 nights in Nov 2025

10/10 Excellent

Cecilia

Nov 25, 2025

Yes

Stayed 3 nights in Nov 2025

6/10 Okay

PATRICIA

Traveled with family

Nov 24, 2025

Liked: Amenities

Disliked: Property conditions & facilities

It’s definitely a 3 start resort. The entire hotel had signs of wear and tear. All walls need paint, lots of mold on balconies, dirty pool and buffet chairs. Great all day & night entertainment, comfortable beds, good food with a bast variety for the 3 daily meals. Not impressed with the restaurants. Friendly staff. But no one took action to fix reported problems in the room. Check-in was extremely late and long! The staff made us Waste valuable time. Management did not appreciate nor apologize. Do not fall for the time share presentation. Extremely long not worth the “gift” Information vague, not straightforward and nothing in writing! They do not respect your vacation time. Supposed to he 45 min. But ended up being almost 4 hrs! Insane! When we asked for an apology NO one from management acknowledged our request to have at least a massage or a cabana for one day! The response to this comment will show the many excuses we heard. Staff passed the ball to their teams. Our time was not respected. Very friendly entertainment team. Very hard working people! Increase their pay!

Not draining sink; bad sewage smell near the toilet. Towels really old and stained. Dusty room (lamps, all surfaces.

The inside of the door knob was very lose; hard to open door (both sides)

Stayed 3 nights in Nov 2025

10/10 Excellent

Brian Hernandez

Traveled with partner

Nov 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pool was great staff was always helpful

Stayed 5 nights in Nov 2025

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Luxury Room, Pool Access

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Superior Room, Jetted Tub, Sea View

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Superior Room, Jetted Tub, Sea View

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Triple Suite Master with Pool View

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