Ok
The Front desk personnel is not friendly at all, and they take for ever to chec you in They act like they are doing you a favor On the last day we have to serve drinks our sellfs service was not available A check out never said anything like Thanks for staying with us or came back soon
The resort is beautiful. There are very few staff members that speak English and were not helpful to find someone who does speak English. The music playing all was Spanish so it was just very difficult to enjoy oneself.
Had a great time at Serenade. Pros:Only 15 min away from airport around a $30 taxi ride. Property was very well maintained. Quick check in which is after 3pm and quick check out that is at 12pm.The food was excellent. I do have to say the best restaurants on the property are the Buffet, Sports bar, and Mexican for lunch. For dinner the steak house and the buffet. Buffet has a huge selection for all three meals a day. Dinner options change daily. The staff at the buffet were awesome. Drinks were good you may need to tell them to add an extra shot since they are not strong. Kids pool and slide were perfect for the kids. Lots of chairs at pool and beach no need to hurry to get one. Rooms are nice and big most have the view of the pools. Different nightly shows to see. Gym is pretty decent. Has a good gift shop. Prices are half of what the airport is charging. Beach is very calm. Cons:Theater needs air conditioning. No casino even though it says it has one. Peruvian restaurant has no Peruvian food. It is the same food from the Hibachi selection, so don't waste your time. Showers in room have a glass wall that gives no privacy. Everyone in the room has a full view of the shower. Should completely paint over it. Bring your blow dryer. It has a small one in the bathroom and it takes forever to dry your hair. Make sure to return beach towels before six if you need them for a tour the next day. They open after 8 am. Has some seaweed growing in the water. None on the sand.
Cleanliness and organized. Property is fairly new and modernized
I don't recommend this hotel
The property was ok the pools were beautiful and so was the beach area however the food was atrocious only thing good was the breakfast buffet how can u screw up eggs. The staff was very accommodating and if it wasn’t for them the place would not be there.
The resort was very clean because it’s new. Great for families because the beach and the pools are very closely to each other. But if you are looking for a pretty blue Caribbean water this isn’t for you!!!! The beach is horrible, the water isn’t pretty at all . The food was decent, some days was better then others. Cons; I wish they offered bottled water in the pool and the restaurants but they don’t, I literally had to beg them for bottled water. The cleaning people would come in fairly late to clean the rooms, and they wouldn’t leave enough towels so I had to beg for those too. Room service was very slow. I’d stay here again I just would made sure I bring my own water bottles.
The sewer was backed up in our room and we had to wait for them to change our room. The food was not tasty unless it was the food that we paid the extra charge for. The children’s entertainment ex muppet show was at 9:45pm. Also when you check in they try to see you their timeshare which is a complete wasted of two hours. Will never return
Compared to a few places this was a nice, clean and just relaxing.
Amazing experience! Loved the hotel.
Friendly, Very clean Excellent vegetarian food options Made to order Enjoyed !!!
Great facility and very clean!!
Amazing resort and amazing staff Always helping and assisting with any need
Property was amazing!! Staff exceptional 👏. One recommendation i have is to have the shows earlier. Maby 830 instead of 945
Serenade is new and well-maintained. I enjoyed the view and ability to book a boat onsite. One major issue: we killed at least 30 mosquitoes in our room over the course of 3 days. My legs were covered with at least 20 bites. I went to the front desk on 3 occasions asking for help or to be moved to a new room. There was no help, but they should check the rooms for pests prior to allowing guests in. Besides that, I love the resort. I would go back if I wouldn’t be eaten alive. If that didn’t happen, it would have been a perfect trip!
I was excited about the water sports and delighted by the healthy choice of menus to choose from. And the desserts kept me circling back.
Great environment, friendly staff and good service
We visited the resort for a weekend and what can i say we ended up rebooking our flights on a later date cuz 4 days was not enough to enjoy. Resort has everything fir each age group from kids to older age. Restaurants and food is amazing and all inclusive. Every day has a different entertainment in the theatre and the performances are mind blowing. Anibal capuchino marleny yairis and dairy are amazing with there performances and dances each night. There are dance classes each evening and night club in resorts open till 2:00 am everyday. Highly recommend to get a swim up room it will be worth the experience.
Very clean and costumer service was excellent
Serenade Punta Cana Beach & Spa Resort - All Inclusive places you next to Cabeza de Toro Beach and within a 15-minute walk of Bavaro Lagoon. This 603-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
This property is home to a buffet restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.
65-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Balconies, minibars, and coffee makers are also available. Change of towels is available on request.
Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
Ok
The Front desk personnel is not friendly at all, and they take for ever to chec you in They act like they are doing you a favor On the last day we have to serve drinks our sellfs service was not available A check out never said anything like Thanks for staying with us or came back soon
Dear JUAN, Our industry greatly values all comments and feedback from our guests; they are the best way for us to know if our product is well received or if adjustments need to be made. We thank you for taking the time to let us know what you think. Rest assured that we have passed them on to our operational team to improve the serenade experience. We are astonished to hear your comments regarding our team, as they are one of our greatest assets and are normally known for their professionalism and kind attitude. Nevertheless, we will address your concerns with them, in order to ensure the proper attitude toward our beloved guests. Kind Regards, The Hotel Management Serenade Punta Cana.
The resort is beautiful. There are very few staff members that speak English and were not helpful to find someone who does speak English. The music playing all was Spanish so it was just very difficult to enjoy oneself.
Dear Lora Ann, Our guest’s comments are more than relevant to us as they encourage us to improve our products and services. We appreciate your feedback and have taken notes on the area of opportunity you mentioned to share with our team to improve our services. It will be a pleasure for us to welcome you and for you to experience these improvements. Kind regards, Management Team of the Hotel Serenade Punta Cana.
Had a great time at Serenade. Pros:Only 15 min away from airport around a $30 taxi ride. Property was very well maintained. Quick check in which is after 3pm and quick check out that is at 12pm.The food was excellent. I do have to say the best restaurants on the property are the Buffet, Sports bar, and Mexican for lunch. For dinner the steak house and the buffet. Buffet has a huge selection for all three meals a day. Dinner options change daily. The staff at the buffet were awesome. Drinks were good you may need to tell them to add an extra shot since they are not strong. Kids pool and slide were perfect for the kids. Lots of chairs at pool and beach no need to hurry to get one. Rooms are nice and big most have the view of the pools. Different nightly shows to see. Gym is pretty decent. Has a good gift shop. Prices are half of what the airport is charging. Beach is very calm. Cons:Theater needs air conditioning. No casino even though it says it has one. Peruvian restaurant has no Peruvian food. It is the same food from the Hibachi selection, so don't waste your time. Showers in room have a glass wall that gives no privacy. Everyone in the room has a full view of the shower. Should completely paint over it. Bring your blow dryer. It has a small one in the bathroom and it takes forever to dry your hair. Make sure to return beach towels before six if you need them for a tour the next day. They open after 8 am. Has some seaweed growing in the water. None on the sand.
Dear Georgina, It has been a true honor to receive you at our hotel and to be able to contribute to your rest in the Caribbean. We want to thank you for giving us your trust and loyalty. We are happy to know that, overall, your stay with us has been very positive. Guest satisfaction is our number one goal there is nothing better than achieving that. Our guest’s comments are more than relevant to us as they encourage us to improve our products and services. We appreciate your feedback and have taken notes on the area of opportunity you mentioned to share with our team to improve our services. It will be a pleasure for us to welcome you and for you to experience these improvements. Kind regards, Management Team of the Hotel Serenade Punta Cana.
Cleanliness and organized. Property is fairly new and modernized
Dear Lausita, Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel. Kind regards, Management Team of the Hotel Serenade Punta Cana.
I don't recommend this hotel
Dear Igor M, It will be a pleasure for us to welcome you and for you to experience these improvements. Kind regards, Management Team of the Hotel Serenade Punta Cana.
The property was ok the pools were beautiful and so was the beach area however the food was atrocious only thing good was the breakfast buffet how can u screw up eggs. The staff was very accommodating and if it wasn’t for them the place would not be there.
Dear Barbara Marie, Has been a true honor to receive you at our hotel and to be able to contribute to your rest in the Caribbean. We want to thank you for giving us your trust and loyalty. We are happy to know that, overall, your stay with us has been very positive. Guest satisfaction is our number one goal there is nothing better than achieving that. Our guest’s comments are more than relevant to us as they encourage us to improve our products and services. We appreciate your feedback and have taken notes on the area of opportunity you mentioned to share with our team to improve our services. It will be a pleasure for us to welcome you and for you to experience these improvements. Kind regards, Management Team of the Hotel Serenade Punta Cana.
The resort was very clean because it’s new. Great for families because the beach and the pools are very closely to each other. But if you are looking for a pretty blue Caribbean water this isn’t for you!!!! The beach is horrible, the water isn’t pretty at all . The food was decent, some days was better then others. Cons; I wish they offered bottled water in the pool and the restaurants but they don’t, I literally had to beg them for bottled water. The cleaning people would come in fairly late to clean the rooms, and they wouldn’t leave enough towels so I had to beg for those too. Room service was very slow. I’d stay here again I just would made sure I bring my own water bottles.
Dear Ledra, First and foremost, thank you for selecting our property as your destination in Punta Cana. Allow us to inform you that for Serenade Punta Cana, the ability to offer our guests authentic experiences following our standards makes the difference and positions us as a benchmark in the hotel industry. For this reason, we deeply regret to hear that your expectations are not met, as expected. In this regard, we would like to apologize for any details that may have clouded your existing impression of us. However, we thank you for contacting us in this way and allowing us to show you that selecting us was the right choice as the aim of our hotel is to be part of your best memories. Our goal is to offer the best experience possible so you can enjoy your well-deserved vacations at their fullest, we’re confident that our resort’s impeccable service, nature surrounding feel, and our renowned Dominican hospitality that we all know and love, continues to be on the forefront of all our guest’s experience. Regarding the presence of algae, unfortunately, this natural phenomenon affects all the beaches of the Caribbean and we have put in place a daily cleaning system to minimize its impact. However, we will follow up on your remarks about the beach, and strengthen our daily cleaning procedures, to keep the beach in the best conditions possible for our guests. We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience. Kind Regards, The Hotel Management Serenade Punta Cana.
The sewer was backed up in our room and we had to wait for them to change our room. The food was not tasty unless it was the food that we paid the extra charge for. The children’s entertainment ex muppet show was at 9:45pm. Also when you check in they try to see you their timeshare which is a complete wasted of two hours. Will never return
Dear María, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. Exceeding our guests' expectations is the goal our hotel aims to achieve. Your satisfaction is vital, and ensuring it, through our different services, is the way to guarantee travel experiences worthy of the trust placed in us with their vacation. For this reason, detecting that your current impression differs from the expected has saddened us deeply. In this regard, we would like to extend our sincere apologies. We understand that there is always room for improvement and our guest experience plays a key role in this continuous process towards service excellence. for this reason, We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience. Kind Regards, The Hotel Management Serenade Punta Cana
Compared to a few places this was a nice, clean and just relaxing.
Dear Luis, Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel. Kind regards, Management Team of the Hotel Serenade Punta Cana.
Dear Harrison, We hope to have the opportunity to welcome you back for a better yet incredible experience at our resort. Kind Regards, The Hotel Management Serenade Punta Cana