Serenade Punta Cana Beach & Spa Resort - All Inclusive

Property class: 4.5

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Miscellaneous
Exterior
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Pet friendly

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪5 min walk‬
  • Place, Dolphin Explorer
    ‪10 min walk‬
  • Place, Cabeza de Toro Beach
    ‪12 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬

Room options

Luxury Room, Garden View

8.4 out of 10
Very good
(159 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds

Luxury Room, Garden View

8.6 out of 10
Excellent
(412 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

8.0 out of 10
Very good
(55 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

8.8 out of 10
Excellent
(77 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(46 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Pool Access

8.6 out of 10
Excellent
(223 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.6 out of 10
Good
(32 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(66 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 1

Double Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 2

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

Room Luxury

  • 527 sq ft
  • Sleeps 1

Double Room Luxury With private pool

  • 527 sq ft
  • Sleeps 2

Triple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 4

Triple Room Luxury

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury With private pool

  • 527 sq ft
  • Sleeps 4

Triple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 3

Double Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 2

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

Quadruple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 4

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

Luxury Suite

9.6 out of 10
Exceptional
(57 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.2 out of 10
Wonderful
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

7.6 out of 10
Good
(14 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

8.2 out of 10
Very good
(24 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite

  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1055 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury

  • 1054 sq ft
  • Sleeps 6

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About the neighborhood

Punta Cana

Serenade Punta Cana Beach & Spa Resort - All Inclusive places you within a short walk of Bavaro Lagoon and within a mile (2 km) of Cabeza de Toro Beach. This 603-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Bavaro Lagoon - 5 min walk - 0.3 miles
  • Dolphin Explorer - 10 min walk - 0.5 miles
  • Cabeza de Toro Beach - 12 min walk - 0.7 miles
  • Catalonia Caribe Golf Club - 19 min walk - 1.0 mile
  • Bavaro Beach - 30 min drive - 9.3 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Windows Restaurant - ‬4 min drive
  • ‪The Cut - ‬12 min walk
  • ‪The Win - ‬1 min walk
  • ‪Italian Restaurant - ‬19 min walk
  • ‪Catalonia Bavaro Lobby Bar - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
65-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Change of towels is available on request.
A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for DOP 6000 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of Apr 12, 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on May 6, 2026 start from $279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do close to Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property is located in Punta Cana, a short 20-minute walk from Cabeza de Toro Beach and also 12 minutes on foot from Bavaro Lagoon. You'll also find Downtown Punta Cana and Coco Bongo Punta Cana within a short drive.

Will I be able to park at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, covered self parking is offered for free at the property.

Is there a spa at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, aromatherapy, and hydrotherapy.

Are there luxury amenities available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and beachside massages at this property.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a casino?

No, Serenade Punta Cana Beach & Spa Resort - All Inclusive doesn't have a casino.

Will I find an indoor pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 6:30 PM.

What amenities will couples enjoy at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

There are many amenities for couples at this property, including a private beach and a restaurant plus some guestrooms feature a private hot tub.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this property.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive serves free buffet breakfast at Restaurante SteakHouse each morning.

Will Serenade Punta Cana Beach & Spa Resort - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Serenade Punta Cana Beach & Spa Resort - All Inclusive for a fee of DOP 6000 per pet, per night.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How far is the airport from Serenade Punta Cana Beach & Spa Resort - All Inclusive?

The closest major airport to Serenade Punta Cana Beach & Spa Resort - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 10.1 mi away (24 minutes by car).

Can I book a room with a balcony at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, every guestroom at Serenade Punta Cana Beach & Spa Resort - All Inclusive comes with a balcony and some offer ocean and garden views.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Serenade Punta Cana Beach & Spa Resort - All Inclusive if you plan to say "I do" during your trip.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3095 out of 6788 reviews
Rating 8 - Good. 1554 out of 6788 reviews
Rating 6 - Okay. 1127 out of 6788 reviews
Rating 4 - Poor. 495 out of 6788 reviews
Rating 2 - Terrible. 517 out of 6788 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Julie K

Stayed 6 nights in Feb 2026

6/10 Okay

Shauna Michelle

Stayed 7 nights in Jan 2026

8/10 Good

Florent David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a fun resort. The pool bars definitely make it more fun. But the facilities are just alright. The iron in our room was rusty and the towels look overly used
Stayed 5 nights in Jan 2026

2/10 Terrible

Ryan

Traveled with partner
My thousand dollar watch was stolen by the people who clean the rooms. Scammers everywhere. They give you a price and charge your card more than what was agreed.
Stayed 7 nights in Jan 2026

8/10 Good

Shane

Stayed 3 nights in Jan 2026

8/10 Good

Anindya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with awesome pools and a well maintained beach. Food had good options both in the buffet and in most of the other restaurants (although they lacked variety but that is expected). Couple of issues: - The bathroom in the sea view room (and maybe in other rooms) lacks any kind of privacy which is very weird. - Hygiene in the buffet area could be better especially for the salad bar and desserts. Lots of flies around the food which was left uncovered. - Plumbing in the rooms need enhancement with visible rust (although this is not big of an issue)
Stayed 5 nights in Jan 2026

10/10 Excellent

Maryliz Rosado

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es espectacular en todas sus áreas! Es mi 3 era estadía en el y definitivamente regresaría. Cada experiencia ha sido muy diferente pero demasiado complaciente.
Stayed 4 nights in Jan 2026

10/10 Excellent

Monika

Liked: Cleanliness, property conditions & facilities
The property is clean, the food is great, drinks are abundant
Stayed 5 nights in Jan 2026

10/10 Excellent

Nidia Mayerly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 5 nights in Dec 2025

4/10 Poor

Muhammad A, brooklyn

Traveled with family
No night life, limited food, over and over same ,
Stayed 8 nights in Jan 2026

10/10 Excellent

Noemie

Stayed 5 nights in Jan 2026

2/10 Terrible

Renee

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is falling apart. The service was subpar. The food was (almost entirely) inedible. The only saving grace was the beach in that it existed and I wasn’t home in 15 degree weather.
Stayed 7 nights in Dec 2025

6/10 Okay

STEVEN

These guys really need a reset on a lot of fronts. Stayed Dec 28 - Jan 5th. I thought it was going to be good. During check in we tipped the receptionist and requested a quiet room if possible. After some light banter he explained that he placed us in a quiet spot, and it was. And dinner on night one was at the buffet since we obviously weren’t there in time to make a reservation for the first night, plus I couldn’t actually log into the hotel site to use the reservation app, so I was directed to come back in the The next morning is when is started to get a little weird. Building maintenance, management direction, actual thought and planning by management, and way more staffing during capacity like peek season operations, like New Years week - which is when we just stayed there. Don’t get me wrong. Punta Cana beaches are amazing and the weather is perfect in the winter… so we had a good time regardless of how under whelming the experience was, but hotel/resorts are supposed to strive for excellence and these guys were mostly on vacation themselves. Apparently, most employees were off during the holiday week which left the guests to beat for service, then the service we did get for those day was from irritable upset not smiling employees.
Stayed 7 nights in Dec 2025

8/10 Good

MIKHAIL, Brooklyn

Stayed 7 nights in Dec 2025

6/10 Okay

Cristina

Stayed 3 nights in Oct 2025

2/10 Terrible

Kelsy

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was dirty and outdated
Stayed 5 nights in Dec 2025

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We let them know toilet was leaking from seal. No one came to check. All of us had to use one toilet. We blocked the other toilet with shutting door and towel infront
Stayed 4 nights in Dec 2025

10/10 Excellent

Elijah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the resort and the staff was gracious
Stayed 4 nights in Sep 2025

10/10 Excellent

Neisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 7 nights in Dec 2025

10/10 Excellent

Mariya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and property, very nice and friendly staff, pool filters do not work well.
Stayed 9 nights in Dec 2025

6/10 Okay

David

Stayed 6 nights in Dec 2025

10/10 Excellent

Tyler

Stayed 5 nights in Dec 2025

10/10 Excellent

Sukhman

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in Dec 2025

8/10 Good

Michelle

Stayed 7 nights in Dec 2025

6/10 Okay

Jorge Manuel

Traveled with partner
Liked: Cleanliness, amenities
Facilities looks like poor maintenance and the customer service is not good at all
Stayed 4 nights in Dec 2025