We had quite a few issues with housekeeping. Our room was very dirty upon check in. The coffee was not replenished and then when they delivered coffee to the room after calling it was expired. They then sent more coffee and 2 out of 4 packets were expired. The issues we had were unacceptable considering the low occupancy rate during our stay. I spoke with the front desk on multiple occasions regarding the ongoing issues and we not offered anything to correct the issues.
One of the things we loved most was the variety of places to eat. We stayed in the West Tower and had easy access to all the food of the main lobby. The best place to eat was Olives and we ate there a few times during our stay. Carmine's is really good, but it is family style so for two people there was A LOT of leftover food that went to waste. If you're a casual drinker, I suggest checking liquor to bring with you as food/drinks can add up quickly. I was pleased to see a $150 resort credit on our room at checkout, however, we didn't know it was available to us and thus didn't use all of it. There is the option to charge everything to the room, but we used cash to pay for almost everything since we were spending time in the casino. If you play the slots, the machines on the side opposite of Nobu seem to pay out the best. A big negative was that ALL of the water activities shut down at 5pm and there is little to NO lighting on the grounds. Walking between buildings or to the beach for a late night stroll is nearly impossible. I enjoy spending time in the pools up until 7-8pm and having late dinners, so it was sad that we had several hours a day cut short. This was not advertised ahead of time and therefore would be a big consideration if booking another trip. Other resorts we have stayed at have had 24 hour pools and swim at your own risk beyond a certain time- and they were vastly lit. The Rapid River and Shark tube slide were our favorites! Overall, we had a great trip! 4/5
is very good with have wonderful time with enjoy everything
I would have liked a inclusive food package. The food prices, especially the Buffet was way over priced.
Everything was right there - so many things to do and see. Incredible
The Atlantis property is one of the most beautiful I have visited. It is a vast property with multiple beaches, multiple lovely pools with waterfalls, surrounded by palm trees and lovely landscaping and beautifully decorated. The Caribbean sea water is crystal clear and was perfect for swimming, looking for shells, and snorkeling. The kids really enjoyed the "rapid river" ride. There are a lot of sea creatures in pools around the resort to go and see, which is great (sea turtles, sharks, etc). A LOT of walking required to get to different places on the resort, but we didn't mind. Our only issue with the resort is that all the food on the resort is overpriced and there's almost no way to get an affordable meal. Food costs a FORTUNE. My kids really wanted to go to the breakfast buffet but at over $50 pp, it just wasn't worth it. We brought our own snacks and breakfast food from home and thank God we did. Also, be advised that although you're paying exorbitant cost/fees for the hotel, do not expect 5-star service. The service is 4-star at best and that's on a good day. Some staff were friendly and nice while others were blatantly rude and unhelpful. They get their automatic 15% gratuity added into every bill, so unfortunately not a lot of motivation to go the extra mile with service. Go for the amenities of the resort, just adjust your expectations for lackluster service. We are glad we went, as it was a once-in-a-lifetime experience. Not sure I'd pay this much to go again.
The property is absolutely beautiful!!! I wish it was all inclusive
Room was not serviced and we had to call 4 times to get someone out to service the room Wifi was difficult to attach onto and worked intermittently Poor value for money spent
Grounds were excellent and a real paradise! East towers are conveniently located above the hotel lobby, but West towers require outside access after a long walk from the lobby, shops, and attractions. No shops or attractions in the West tower at all. And rooms were in need of refurbishing (dirty carpet, elec plugs inoperable, water leaks). Positive: Something interesting and fun around every turn on the lush gardens, free activities available, several pools and beaches, free beach towels. Food and drinks expensive (cashless with room key). Lots of shops and restaurants to choose from on property. You will enjoy your stay! .
Bedd linens were spotted--dirty--Restaurants and food was over priced
Place was beautiful and well maintained. Some of the staff were very rude.
The service is terrible which is a shame bc the property is so pretty.
I liked the variety of options and there was always something to do. Some rooms were super old and outdated and you could tell. Some staff was great, some were not.
The property was extremely large and had allot of activities. The property however needs to be update. The rooms in the Royal hotel need updating. The carpets were old, the bathrooms were old. The tub needed replacing. Also, because we were there during hurricane Dorian there was problems with the plumbing. We had sand in our bathroom toilet for 2 days, and the water stop working all together in our bathroom for about 3 hours one day. I understand the hurricane potentially caused these issues, but it was extremely strange given that our room was on the 10th floor of the hotel.
I have been to a lot of nice resorts but have never encountered such rude people at onsite restaurants. My daughter is Vegan. Apparently that’s a foreign concept to all servers on Paradise Island, but the worst service by far was Plato’s. Will never return. Educate your employees who don’t seem to care because a 15% gratuity is added to every bill on resort property.
Cabbage Beach is a short stroll from The Royal at Atlantis, and other popular attractions like Versailles Gardens are within a couple of miles (3 km). This 1201-room, 4-star resort welcomes business and leisure travelers with 11 outdoor pools, a private beach, and a marina.
This resort is home to 20 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 3 coffee shops/cafés. Start your day off with buffet breakfast, available for a fee.
The 1201 rooms have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
The Royal at Atlantis features a private beach, a marina, and a full-service spa. Valet parking is available for USD 18 per day. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include 11 outdoor pools, a casino, and a free water park.
We had quite a few issues with housekeeping. Our room was very dirty upon check in. The coffee was not replenished and then when they delivered coffee to the room after calling it was expired. They then sent more coffee and 2 out of 4 packets were expired. The issues we had were unacceptable considering the low occupancy rate during our stay. I spoke with the front desk on multiple occasions regarding the ongoing issues and we not offered anything to correct the issues.
One of the things we loved most was the variety of places to eat. We stayed in the West Tower and had easy access to all the food of the main lobby. The best place to eat was Olives and we ate there a few times during our stay. Carmine's is really good, but it is family style so for two people there was A LOT of leftover food that went to waste. If you're a casual drinker, I suggest checking liquor to bring with you as food/drinks can add up quickly. I was pleased to see a $150 resort credit on our room at checkout, however, we didn't know it was available to us and thus didn't use all of it. There is the option to charge everything to the room, but we used cash to pay for almost everything since we were spending time in the casino. If you play the slots, the machines on the side opposite of Nobu seem to pay out the best. A big negative was that ALL of the water activities shut down at 5pm and there is little to NO lighting on the grounds. Walking between buildings or to the beach for a late night stroll is nearly impossible. I enjoy spending time in the pools up until 7-8pm and having late dinners, so it was sad that we had several hours a day cut short. This was not advertised ahead of time and therefore would be a big consideration if booking another trip. Other resorts we have stayed at have had 24 hour pools and swim at your own risk beyond a certain time- and they were vastly lit. The Rapid River and Shark tube slide were our favorites! Overall, we had a great trip! 4/5
Dear Orbitz Guest, Thank you for staying at The Royal and we are happy to hear that you had a great trip! Did you get a chance to eat at Fish by Jose Andres? It is located at The Cove and an amazing restaurant. We thank you for your feedback and hope to welcome you back to paradise again soon. - Atlantis Management Team
is very good with have wonderful time with enjoy everything
Thank you for staying at The Royal. We are happy to hear that you had an amazing time at Atlantis and enjoyed all the amenities we have to offer. We appreciate your feedback and hope to see you back in Paradise again soon. - Atlantis Management Team
I would have liked a inclusive food package. The food prices, especially the Buffet was way over priced.
Thank you for staying at The Royal. We are glad you enjoyed your vacation and all the amazing amenities that Atlantis has to offer! During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your reservation post reservation. Thank you for your feedback and we cannot wait to welcome you back to paradise soon! - Atlantis Management Team
Everything was right there - so many things to do and see. Incredible
Hi JoAnn, Thank you for staying at The Royal. We are happy to hear that you had an amazing time at Atlantis and enjoyed all the amenities we have to offer. We appreciate your feedback and hope to see you back in Paradise again soon. - Atlantis Management Team
Thank you for staying at The Royal. We appreciate your feedback and hope to see you back in Paradise again soon. - Atlantis Management Team
The Atlantis property is one of the most beautiful I have visited. It is a vast property with multiple beaches, multiple lovely pools with waterfalls, surrounded by palm trees and lovely landscaping and beautifully decorated. The Caribbean sea water is crystal clear and was perfect for swimming, looking for shells, and snorkeling. The kids really enjoyed the "rapid river" ride. There are a lot of sea creatures in pools around the resort to go and see, which is great (sea turtles, sharks, etc). A LOT of walking required to get to different places on the resort, but we didn't mind. Our only issue with the resort is that all the food on the resort is overpriced and there's almost no way to get an affordable meal. Food costs a FORTUNE. My kids really wanted to go to the breakfast buffet but at over $50 pp, it just wasn't worth it. We brought our own snacks and breakfast food from home and thank God we did. Also, be advised that although you're paying exorbitant cost/fees for the hotel, do not expect 5-star service. The service is 4-star at best and that's on a good day. Some staff were friendly and nice while others were blatantly rude and unhelpful. They get their automatic 15% gratuity added into every bill, so unfortunately not a lot of motivation to go the extra mile with service. Go for the amenities of the resort, just adjust your expectations for lackluster service. We are glad we went, as it was a once-in-a-lifetime experience. Not sure I'd pay this much to go again.
Dear Doctormommy, Thank you for staying at The Royal and we are happy to see that you and your family enjoyed all the Amenities that Atlantis has to offer. For those reading this review, Atlantis offers dining plans that includes breakfast and dinner and can be added to your reservations post reservation. We hope to welcome you to paradise soon. - Atlantis Management Team
The property is absolutely beautiful!!! I wish it was all inclusive
We are happy to hear that your stay at The Royal was great! Our 5-miles of white-sand beaches are truly beautiful and our open-air marine habitats are amazing, featuring over 50,000 fish and marine animals! We hope to see you back in paradise soon again. - Atlantis Management Team
Room was not serviced and we had to call 4 times to get someone out to service the room Wifi was difficult to attach onto and worked intermittently Poor value for money spent
Thank you for spending your vacation at The Royal. We are disappointed to hear about your overall experience. We want each guest to have an amazing stay and will take your feedback into review. - Atlantis Management Team
Grounds were excellent and a real paradise! East towers are conveniently located above the hotel lobby, but West towers require outside access after a long walk from the lobby, shops, and attractions. No shops or attractions in the West tower at all. And rooms were in need of refurbishing (dirty carpet, elec plugs inoperable, water leaks). Positive: Something interesting and fun around every turn on the lush gardens, free activities available, several pools and beaches, free beach towels. Food and drinks expensive (cashless with room key). Lots of shops and restaurants to choose from on property. You will enjoy your stay! .
Dear Taylor, Thank you for staying at The Royal and we are happy to see that you enjoyed your stay and our amazing property grounds filled with marine life and lush landscaping. We thank you for your feedback and hope to see you back in paradise again soon. - Atlantis Management Team
Dear Michelle, We are disappointed to hear about your experience as we pride ourselves on delivering an amazing vacation experience. We will pass along your comments to our head of Housekeeping for review. We do hope you will give us another chance and visit us for a truer Atlantis experience in the future. Thank you. –Atlantis Management Team