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The Royal at Atlantis

4.0 out of 5.0
Overview Reviews Amenities & Policies
Paradise Beach Drive, Paradise Island, New Providence
1-844-663-2269
4.0
out of 5
"Good!"
See all 429 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Family
  • Couples
  • Everyone

Recent guest reviews

I liked the variety of options and there was always something to do. Some rooms were super old and outdated and you could tell. Some staff was great, some were not.

The property was extremely large and had allot of activities. The property however needs to be update. The rooms in the Royal hotel need updating. The carpets were old, the bathrooms were old. The tub needed replacing. Also, because we were there during hurricane Dorian there was problems with the plumbing. We had sand in our bathroom toilet for 2 days, and the water stop working all together in our bathroom for about 3 hours one day. I understand the hurricane potentially caused these issues, but it was extremely strange given that our room was on the 10th floor of the hotel.

Beautiful in every way. Truly magical! situated by gorgeous beaches, staff were so nice, food was amazing.....

As far as the appearance of the Hotel is Gorgeous! As to cleaniness of the room it could be better,when we arrived to our room we had to call service because our sink was full of brown water. The staff there is a Hit and Miss. Some are very nice, majorityof them are rude and literally show they hate their jobs. Definetely need customer service training.as to our stay it was Great The royal is beautiful and soo much to do.

Food was terrible and overpriced. Staff could have been friendlier. Housekeeping was hit or miss

Everything necessary was on site. The kids enjoyed the water park and the beach was excellent.

Beautiful resort and beaches are beautiful. The food is alittle expensive -similar to major city

very clear ocean water. property is over 20 years old. outside of the royal towers need to be painted/repaired ASAP for price you charge property is old. NEED YOUR STAFF TO BE TRAINED ON CUSTOMER SERVICE. IF THEY ARE NOT HAPPY WITH THEIR JOB FIND AN ANOTHER JOB. YOUR PROPERTY CHARGES ARE HIGH ENOUGH THAT PEOPLE EXPECT FRIENDLIER CUSTOMER SERVICE. AT LEAST I DO

as far as the park everything was really nice, the view amazing had lots of fun. Now inside our room was very different, have been in many other resorts and this one is by far the worst. My family of 4 were staying in royal towers east, double beds for 7 days. I think the room was out dated, furniture was old, beds were not comfortable and they smelled like mold and there was a smell of pillows ( i didn't use) the carpet was so dirty and old, had to keep the A/C on or the smell of moisture in the carpet was awful; this is not a place to have carpet. I want to also say has nothing to do with housekeeping they kept our room clean as to their possibilities and what they were given to work with. I think this is a problem of management there is lots of money coming in like for them to have this place with millions of visitors up to date and if not AT LEAST CLEAN AND SAFE ( i am so sure there is mold in that room, I couldn't breath at night)

The hotel needs updating!! For their prices and not inclusive, better accommodations would make sense. Service and staff very disappointing. There was a 15% gratuity included in all your service so why would the staff try to be nicer. Everyone seemed upset or not happy at working at Atlantis Hotel. We did the dolphin swim and it was the biggest ripoff I have ever experience. Our appt was at 1130 am, the staff had us waiting for an hour under the rain for them to figure out their schedules and just to see them argue with eachother. Very poor management. Plus the swimming/interaction with dolphin lasted only 30 min. Not sure if because they were running 1 hr behind schedule and other groups were already getting ready and they cut us short. But after spending $700 for a 30 min “hands on” activity for 3 people and 1 hr waiting in the rain!!! A total disappointment!!! Ok, so the airline Bahamair!! We were delayed almost 2 hours heading out of Miami and delayed 1 hr heading into Miami.

friendly staff, gorgeous atmosphere, lots of fun things to do. Atlantis has been my dream vacation since 1998, when the resort opened. The trip did not fall short of what I expected at all, it was even better than I imagined. So far this has been my favorite vacation, destination ever. I definitely will come back. We did received $200 resort credit. That paid for Pina coladas, snorkel rentals, snacks during our stay, that was a great perk. We also received 2 free bottles of water a day, that was a nice perk also because bottled water is $5 a bottle. The only complaint I have is housekeeping. We called housekeeping for towels and didn’t receive towels the day we left and I had to use a hand towel to dry off after calling 3 times for towels . The clean towels and sheets smelt very sour, it smelt almost like vomit, it was disgusting. If you ask for cleaning services during your stay ( I did once because my kids got sand all over the floor and beds from inside their bathing suits) don’t expect clean sheets , vacuumed rooms, stalked toiled paper or tissues. Housekeeping was my only compliant. The food is average, at best. The rest was excellent and the perfect tropical vacation. It was a dream and true paradise.

Thanks but didn’t get directions to our room and the prices for the food was kind of expensive

Paradise Beach Drive Paradise Island New Providence

Hotel highlights

  • Walking distance to Cabbage Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Marina

Cabbage Beach is a short stroll from The Royal at Atlantis, and other popular attractions like Paradise Island Golf Club are within a couple of miles (3 km). This 1201-room, 4-star resort welcomes business and leisure travelers with 11 outdoor pools, a private beach, and a marina.


Dining

This resort is home to 20 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All of The Royal at Atlantis's 1201 air-conditioned rooms provide balconies, iPod docks, and refrigerators. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls.


Property features

The Royal at Atlantis features a private beach, a marina, and a full-service spa. Valet parking is available for USD 16 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include 11 outdoor pools, a casino, and a free water park.

Room options

Harbour View Room - 2 Queen Beds - Guaranteed

Queen 2 | Sleeps 4

Water View Room - 2 Queen Beds - Guaranteed

Queen 2 | Sleeps 4

Harbour View

King 1 | Queen 2 | Sleeps 4

Suite, 2 Bedrooms (Regal Suite)

King 1 | Sleeps 8

Guest reviews for The Royal at Atlantis

Everyone (116) Couples (118) Business (3) Family (163) Friends (17) Other (5)
5
Everyone

By on Sep 28, 2019

Review comment responded on Sep 29, 2019

Dear Orbitz Guest, Thank you for staying at The Royal. We are glad that you enjoyed your vacation and thank you for your feedback. We hope that we will see you back at Atlantis soon. - Atlantis Management Team

2
Everyone

By on Sep 28, 2019

Review comment responded on Sep 29, 2019

Dear Orbitz Guest, Thank you for staying at The Royal. We are disappointed to hear about your overall experience. We want all guests at Atlantis to have an amazing time and will take your feedback into review. - Atlantis Management Team

4
Partner Couples

I liked the variety of options and there was always something to do. Some rooms were super old and outdated and you could tell. Some staff was great, some were not.

By on Sep 23, 2019

Review comment responded on Sep 23, 2019

Thank you for staying at The Royal. Did you know that there are over 50,000 fish and marine animals at Atlantis? Recently three blacknose shark pups were born and we are the first marine habitat in the world to have had a successful birth of the critically endangered Smalltooth Sawfish. This is amazing and we hope you will come back soon again to experience this. - Atlantis Management Team

4
Families

The property was extremely large and had allot of activities. The property however needs to be update. The rooms in the Royal hotel need updating. The carpets were old, the bathrooms were old. The tub needed replacing. Also, because we were there during hurricane Dorian there was problems with the plumbing. We had sand in our bathroom toilet for 2 days, and the water stop working all together in our bathroom for about 3 hours one day. I understand the hurricane potentially caused these issues, but it was extremely strange given that our room was on the 10th floor of the hotel.

By on Sep 13, 2019

Review comment responded on Sep 16, 2019

Thank you for staying at The Royal. We want each guest to have an amazing experience and will take your feedback into review. - Atlantis Management Team

5
Families

Beautiful in every way. Truly magical! situated by gorgeous beaches, staff were so nice, food was amazing.....

By on Sep 3, 2019

Review comment responded on Sep 3, 2019

Hi DK, We are so happy to hear that your stay at The Royal was great and that you enjoyed the warm Bahamian hospitality and amazing amenities! We can't wait to welcome you back to Paradise soon. - Atlantis Management Team

4
Families

As far as the appearance of the Hotel is Gorgeous! As to cleaniness of the room it could be better,when we arrived to our room we had to call service because our sink was full of brown water. The staff there is a Hit and Miss. Some are very nice, majorityof them are rude and literally show they hate their jobs. Definetely need customer service training.as to our stay it was Great The royal is beautiful and soo much to do.

By on Aug 24, 2019

Review comment responded on Aug 24, 2019

Dear Nana, Thank you for spending your vacation at The Royal. We are disappointed to hear about your experience with the service. We want each guest to have an amazing experience and we will take your feedback into review. We hope to see you back in paradise soon again. - Atlantis Management Team

3
Families

Food was terrible and overpriced. Staff could have been friendlier. Housekeeping was hit or miss

By on Aug 20, 2019

Review comment responded on Aug 20, 2019

Thank you for staying at The Royal. We pride ourselves on delivering an amazing vacation experience and it sounds like yours did not meet your personal expectations. Thank you for sharing your feedback, and we will pass along your comments to our employee training departments. - Atlantis Management Team

5
Everyone

By on Aug 9, 2019

Review comment responded on Aug 10, 2019

Dear Orbitz Guest, Thank you for staying at The Royal and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team

4
Families

Everything necessary was on site. The kids enjoyed the water park and the beach was excellent.

By on Aug 5, 2019

Review comment responded on Aug 6, 2019

Thank you for staying at The Royal. We are happy to hear that you had an amazing time at Atlantis and enjoyed all the amenities we have to offer. We appreciate your feedback and hope to see you back in Paradise again soon. - Atlantis Management Team

5
Friends

Beautiful resort and beaches are beautiful. The food is alittle expensive -similar to major city

By on Jul 28, 2019

Review comment responded on Jul 29, 2019

Hi S, Thank you for staying at The Royal. We are glad you enjoyed your vacation and all the amazing amenities that Atlantis has to offer! During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your reservation post reservation. Thank you for your feedback and we cannot wait to welcome you back to paradise soon! - Atlantis Management Team

The Royal at Atlantis

Paradise Beach Drive, Paradise Island, New Providence
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