Skip to main content
Beginning of main content

Recent guest reviews

Very clean and friendly hotel. Customer service is top-notch.

Horrible staff no AC and bedding was dingy would never stay left early in fact

It was very nice, they should inform guest after 5pm Ck in is in El Caribe boutique hotel , its not far but I didn't know. My door didn't lock well. I closed it and used chain. I would rate great if that door locked properly. The lights were on and the gate to enter was secure. Overall my stay was nice. With the door being a little insecure, I felt safe. I would definitely stay again. It is a cute little hiding place around Starbucks and other stores cvs. I would stay again now that I know. 👍

Excellent location, easy check-in, large room, comfortable bed...Rita at reception was a delight. Close to everything at a very affordable price!!

DO NOT BOOK HERE PLEASE. They are a scam. I got here Saturday and my room was filthy. 3 diff types of hair in my bed and all over pillows. Bathroom shower had grey substance all over like old body wash or dirt. Toilet had residue. I go to the front desk and the desk guy comes to see it. He gets cleaning lady and she said she put new sheets on. Lie! No way you can wash and dry sheets and all that hair be on it. 3 diff ones at that! I said I need new sheets and bathroom cleaned. Front desk guy asks are we going out and I said yes. He said it will be done while we are out. This was around 1pm. Mind you they tell you no one at front desk after 5pm ever so if you lose key (only way in and out) no one will be there. We leave to enjoy our day, come back at 11pm...sheets not changed and bathroom still filthy. No one at desk to call. I’m cold so I go to turn AC off. There’a mold everywhere in the ac and the window lock is broken. I can’t even call anyone. Forced to stay there and breathe in the mold and sleep on dirty sheets. The next day I get up and my mom who is Spanish speaking talks to the manager Pablo. My mom explains everything and he says we can cancel our upcoming hotel for sept 29 (when we return from our cruise) with no charge. I call orbitz and they call the hotel with me on the line. Pablo explains he will cancel with no charge if Orbitz sends email. Been 4 days of him dodging orbitz to them say he won’t waive cancellation fee. I already booked new hotel. This is fraud.

Enjoyed our stay at Casa del Caribe. Staff was very friendly and met our needs as required. However, the property itself is in need of some minor repairs such as the awning near the common area. Looking forward to our next visit to Puerto Rico in the very near future and looking forward to our stat at Casa del Caribe.

I loved the location. The gentleman working the desk was great as well.

I like that it was quiet and in the cut. I did not like that it was not the original hotel i picked and had to be moved to that one.

Very close to the beach. Nice area of Condado. Safe area.

Stayed at Casa del Caribe Inn 5/25 - 6/8/2019. Our stay at Casa del Caribe was fun, exciting, and very pleasurable. Located only a couple short blocks from the beach, and within walking distance to many food establishments, Casa del Caribe is a a very nice, clean, quiet establishment in the Condado area. The staff members were very nice and eager to provide us with information not only about the local area, but with the entire island as well. Would strongly recommend this establishment to friends and family alike. We will be returning Brent Grove - Indiana Gene Sibray - Indiana

It was a good place to stay but at least it need small fridges to put drinks or something

Nice little spot but it’s lacking in everything. Definitely not like the pics. Not bad but not worth it either. No amenities at all and way too much upgrading is needed

Lots of mosquitos in the room. Few amenities, no parking, found roaches in my belongings... Not what I expected for the price.

First 2 days, no working TV & their response was, oh well. Had to move to a new room on 3 day with no assistance as I am a disabled senior which I informed them prior by requesting no stairs and the first room had multiple stairs. The second room had no stairs. I arrived at 3:30 pm and was told I have to wait till 4 pm for check in even though they were not busy and the room was available. I like the small usually quite INN setting that was prior a bed and breakfast Inn but the customer services really need to be worked on. I choose to use this place to help with the "rebuilding" of my homeland by contributing to the small enterprises/businesses. The Inn was not doing me a favor as this sometimes came across from staff. I would stay there again but they need to always ensure each room is as listed with working air conditioning and television. It is NOT my job to be an IT and trouble shoot the non working TV.

Great walking access to local restaurants, culture and traditional plaza life at La Placita.

First of all, our booking was for a hotel called Casa del Caribe. When we called to get the address of Casa del Caribe we were informed that our reservation had been changed to their sister location called El Canario Boutique Hotel. If Yelp allowed negative stars I would give El Canario Boutique at least a minus 3. A lot is wrong with this place. The room photos they show on yelp look NOTHING like the room we had. Our room barely had room to fill the full bed (not a queen). The shower curtain and front door had mold. The decorative pillows on the bed were filthy. We asked for an iron and we were told they were out of irons at the moment. We were offered a blow drier instead?!?! There was no telephone in the room. And when we realized there were no bath towels and washcloths, we called the front desk (from our cell phone) to get some sent up and were told that housekeeping was closed for the day (around 4pm) and would not be returning until 10am the next day. AVOID BOTH OF THESE PLACES AT ALL COSTS!!!

57 Caribe St., Condado San Juan

Room options

Double Double

2 Double Beds | Sleeps 5

Standard Room, 1 Double Bed

1 Double Bed | Sleeps 2

Cruise Ship Exclusive

1 Double Bed | Sleeps 2

Deluxe Room

1 Queen Bed | Sleeps 3

Hotel highlights

  • Walking distance to Casino del Mar at La Concha Resort
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Concierge services

Located in Condado within a short walk of Casino del Mar at La Concha Resort, Casa del Caribe Inn is within a mile (2 km) of other popular sights such as Condado Beach. This 13-room inn welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and concierge services.


Dining

At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All 13 air-conditioned rooms provide ceiling fans and safes. TVs come with cable channels, and free WiFi keeps guests connected. Free toiletries are also standard.


Property features

Guests of Casa del Caribe Inn enjoy free WiFi in public areas, a library, and a terrace. The front desk has multilingual staff that can help with concierge services and dry cleaning/laundry. Additional amenities include a gift shop and a garden.

Guest reviews for Casa del Caribe Inn

Everyone (21) Couples (23) Business (3) Family (6) Other (10) Friends (8)
5
Everyone

By on Jul 19, 2020

5
Business Business

Very clean and friendly hotel. Customer service is top-notch.

By , from Orlando, FL on Jul 1, 2020

Review comment responded on Jul 7, 2020

Hi Phillip We are very happy to read your perfect score review. Although all the safety and health measurements taken and imposed by government agencies it is our goal to make you feel safe at all instances. Hope you can visit us again very soon.

1
Everyone

Horrible staff no AC and bedding was dingy would never stay left early in fact

By on Apr 12, 2020

Review comment responded on Apr 13, 2020

We are very sorry for your experience. It appears you are in the wrong hotel for review as we do not have lately reservations in house.

4
Family Family

It was very nice, they should inform guest after 5pm Ck in is in El Caribe boutique hotel , its not far but I didn't know. My door didn't lock well. I closed it and used chain. I would rate great if that door locked properly. The lights were on and the gate to enter was secure. Overall my stay was nice. With the door being a little insecure, I felt safe. I would definitely stay again. It is a cute little hiding place around Starbucks and other stores cvs. I would stay again now that I know. 👍

By on Feb 1, 2020

5
Partner Couples

Excellent location, easy check-in, large room, comfortable bed...Rita at reception was a delight. Close to everything at a very affordable price!!

By on Jan 26, 2020

1
Partner Couples

DO NOT BOOK HERE PLEASE. They are a scam. I got here Saturday and my room was filthy. 3 diff types of hair in my bed and all over pillows. Bathroom shower had grey substance all over like old body wash or dirt. Toilet had residue. I go to the front desk and the desk guy comes to see it. He gets cleaning lady and she said she put new sheets on. Lie! No way you can wash and dry sheets and all that hair be on it. 3 diff ones at that! I said I need new sheets and bathroom cleaned. Front desk guy asks are we going out and I said yes. He said it will be done while we are out. This was around 1pm. Mind you they tell you no one at front desk after 5pm ever so if you lose key (only way in and out) no one will be there. We leave to enjoy our day, come back at 11pm...sheets not changed and bathroom still filthy. No one at desk to call. I’m cold so I go to turn AC off. There’a mold everywhere in the ac and the window lock is broken. I can’t even call anyone. Forced to stay there and breathe in the mold and sleep on dirty sheets. The next day I get up and my mom who is Spanish speaking talks to the manager Pablo. My mom explains everything and he says we can cancel our upcoming hotel for sept 29 (when we return from our cruise) with no charge. I call orbitz and they call the hotel with me on the line. Pablo explains he will cancel with no charge if Orbitz sends email. Been 4 days of him dodging orbitz to them say he won’t waive cancellation fee. I already booked new hotel. This is fraud.

By on Sep 26, 2019

5
Everyone

Enjoyed our stay at Casa del Caribe. Staff was very friendly and met our needs as required. However, the property itself is in need of some minor repairs such as the awning near the common area. Looking forward to our next visit to Puerto Rico in the very near future and looking forward to our stat at Casa del Caribe.

By , from Bremen, Indiana on Sep 5, 2019

5
Everyone

I loved the location. The gentleman working the desk was great as well.

By on Aug 28, 2019

3
Family with small children

I like that it was quiet and in the cut. I did not like that it was not the original hotel i picked and had to be moved to that one.

By on Aug 5, 2019

4
Everyone

Very close to the beach. Nice area of Condado. Safe area.

By on Jul 31, 2019

url importing http://www.orbitz.com/San-Juan-Hotels-Casa-del-Caribe-Inn.h978613-p2.Hotel-Reviews
There was an error importing /San-Juan-Hotels-Casa-del-Caribe-Inn.h978613-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/San-Juan-Hotels-Casa-del-Caribe-Inn.h978613-p2.Hotel-Reviews