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Recent guest reviews

I didn’t like anything about the place the first room we got was not clean so they changed the room gave us another room and it was not cleaned so they asked us to come back in about a hour or so to give them a chance to clean the room, whoever cleaned did a half job the floor wasn’t vacuum good the bed was like someone just thrower it together, no iron, no ironing board we had to ask for it, very disappointed we were celebrating my husband birthday drove 4 hours for that

Multiple room changes, A/c units out in both rooms. Gave us a contractors fan that was covered in drywall dust. At one point the upper floor of our room was 97°. I will say the staff did everything they could at the moment but they really need to invest in their hotels condition. Then as we’re leaving we pass by the cleaning staff cleaning each room bathrooms included.... barefoot... like come on people

The room was very very dirty nothing in the room worked, 3 out the 4 fan lights were burn out. Gum was on the floor, dead roaches were in the room. As for breakfast we went 45 minutes before breakfast was over to find no food at all. Waffle mix was empty, no eggs, sausage or anything. Only cereal with no milk since they ran out. Very disappointing

Room was filthy and stank. Beds were nasty and smelled like pee. This place needs to be shut down.

Hotel hallways terrible conditions, dirty, breakfast limited option and conditions bad! Do not recommend at all.

Not a new hotel , being remodeled but room was just right for our quick get away. Staff very helpful. Had a lovely stay.

It smells really bad, it is dirty, literally you can you see the dirt on the floors and walls, only one towel in the bathroom and it was dirty and folded like "whatever", and the worst of all, THE TOILET WAS CLOGGED!! We called and nothing happened!!!! The bed and linen had stains. THE MOST HORRIBLE PLACE i have ever stayed in.

mold in air conditioner. Dust everywhere. was not cleaned. Orbitz would not provide refund.

Very dirty , peeling wall paper stains every where, Fridge not working, continental breakfast very scary, would not try it.

It was old and the floor we were on looked like a demo floor.

This is an older hotel which I don't mind except the halls were nasty. When we got in the room it looked cleaner but we did find trash behind tables. The beds are worn and aged. The hotel itself was not great. The location was ok.

Very nasty room loaded with dead bugs , carpet very dirty and sricky

We were highly upset with the condition of the building. Never will be back to Mountain Melodies again.

the room was dirty, they could not keep the internet on,

Our room was on the 4th floor and when we went to our room there was no towels or bath cloths , no telephone , TV did not work , no coffee maker . I had to go down to front desk to get towels . The second day they did bring us a telephone , coffee maker ( but did not work ) fixed TV . We went out for the day , upon return they had cleaned our room but they had not left us towels . I notified front desk and they brought us towels .

The swimming pool was dirty, had a lot of unkown stuff floating in it. There were little bugs biting us while we looked at the pool. They did not change our sheets, just made the bed.

Parkway Pigeon Forge TN

Hotel highlights

  • Walking distance to Titanic Museum and WonderWorks
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Best Western Plus Mountain Melodies Inn & Suites places you within a 10-minute stroll of popular attractions such as Titanic Museum and WonderWorks. This 84-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 10 AM.


Rooms

Best Western Plus Mountain Melodies Inn & Suites's 84 rooms are air-conditioned and provide balconies, refrigerators, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi. Free local calls and free toiletries are also standard.


Property features

Guests of Best Western Plus Mountain Melodies Inn & Suites enjoy free WiFi in public areas, coffee in a common area, and a vending machine. You can take advantage of free parking, along with an area shuttle for a fee. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. This hotel also has a fireplace in the lobby.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Loft, Multiple Beds, Non Smoking, Balcony

1 King Bed and 1 Queen Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Balcony

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Mountain Melodies Inn & Suites

Everyone (49) Couples (1) Students (1) Family (2)
1
Partner Couples

I didn’t like anything about the place the first room we got was not clean so they changed the room gave us another room and it was not cleaned so they asked us to come back in about a hour or so to give them a chance to clean the room, whoever cleaned did a half job the floor wasn’t vacuum good the bed was like someone just thrower it together, no iron, no ironing board we had to ask for it, very disappointed we were celebrating my husband birthday drove 4 hours for that

By on Dec 9, 2019

Review comment responded on Dec 10, 2019

I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our bed as well as our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

2
Family Friends

Multiple room changes, A/c units out in both rooms. Gave us a contractors fan that was covered in drywall dust. At one point the upper floor of our room was 97°. I will say the staff did everything they could at the moment but they really need to invest in their hotels condition. Then as we’re leaving we pass by the cleaning staff cleaning each room bathrooms included.... barefoot... like come on people

By on Sep 9, 2019

Review comment responded on Sep 9, 2019

We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and also our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

1
Everyone

By on Jul 31, 2019

Review comment responded on Aug 1, 2019

On behalf of our entire staff, we thank you for your business and for rating your experience.

4
Everyone

By on Jul 31, 2019

Review comment responded on Jul 31, 2019

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2
Family with small children

The room was very very dirty nothing in the room worked, 3 out the 4 fan lights were burn out. Gum was on the floor, dead roaches were in the room. As for breakfast we went 45 minutes before breakfast was over to find no food at all. Waffle mix was empty, no eggs, sausage or anything. Only cereal with no milk since they ran out. Very disappointing

By on Jun 17, 2019

Review comment responded on Jun 17, 2019

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

1
Family with small children

Room was filthy and stank. Beds were nasty and smelled like pee. This place needs to be shut down.

By on Jun 16, 2019

Review comment responded on Jun 16, 2019

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

1
Everyone

By on Mar 25, 2019

Review comment responded on Apr 2, 2019

On behalf of our entire staff thank you for staying with us and for rating your stay.

1
Everyone

By on Mar 25, 2019

Review comment responded on Apr 2, 2019

It was our priviledge to earn your business and we hope to host you again on your next trip.

1
Everyone

Hotel hallways terrible conditions, dirty, breakfast limited option and conditions bad! Do not recommend at all.

By on Dec 31, 2018

Review comment responded on Jan 2, 2019

I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4
Everyone

Not a new hotel , being remodeled but room was just right for our quick get away. Staff very helpful. Had a lovely stay.

By on Dec 30, 2018

Review comment responded on Jan 2, 2019

On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

Best Western Plus Mountain Melodies Inn & Suites

1949 Parkway, Pigeon Forge, TN 37863
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