Deluxe Room, 2 Queen Beds, Non Smoking
from $41
Mountain Melodies Inn
2.0 out of 5.0
2.4
out of 5
Average Guest Review
See all 90 reviews
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Recent guest reviews
Looks like the are trying to renovate... hot tub broken, no wifi, breakfast fruit loops and mini bagels. Found a few creepy crawlers in the room. 2 ice machines-1 broken
I arrived early, but my room wasn't ready. I was told that it may not even be ready at the stated check in time. My room was not ready at check in. I didn't get towels until after 6:15 pm. The room stunk. The bed was hard. Shower head only came up to my chest. My white socks were black on the bottom from walking around in the room. The TV quit working properly. The bed was not properly made. I checked out after one night and have not been reembersed for the nights that I didn't stay.
My grandson had to sleep on the nasty floor No rollaway bed Food laid on the nasty floor in the hall way for the hold time we were their! Pillows and bedding terrible I notified better business and want that place inspection! More Than I can dau
No towels in room, housekeeping didn't come to room entire 3 days we were there. Phone in rooms don't work.
Very dirty in hallways (filthy carpet) and in the stairwell. Staff could not provide us with towels our first day there.
this hotel was so awful we didn't even stay the pool was dirty the rooms were the worst I have ever seen they were painting upstairs and the orders were unbearable The staff was nice and told us we could get a refund we then left.
Smelled horrible, went and bought my own sheet set and cover to use on the bed, underground parking area littered in graffiti, candy wrappers and cardboard left on floor, mattress covers had pee stains, pool was cloudy...very blue, but very cloudy, "hot tub" out of order. Literally the only good thing about it was the water pressure was awesome and it was near everything. Just walking down the hallway to the room made me feel dirty.
Not too bad or too good an average place to stay. Location of the hotel is good
The bed spread had not been cleaned, it had fresh red stains on it. The shower curtain had mud on it. The TV was not a flat screen but a small box type. There was wiring hanging down from beneath the air conditioner. One of the lamps had the switch broken off and to turn it on and off it had to be plugged in.
Nervous when we got off elevator and saw marks on the hallway walls. Wallpaper was peeling and looked damaged from moisture. Room was clean, but the pillows were the worst I have ever slept on. They were basically flat. Breakfast was good and staff was nice.
Hot tub not working, breakfast was minimal, painy in carpets all hall and carpet in room was filthy. Saw a roach on the wall and told housekeeping, who killed it w the bottom of a spray bottle, then went back to her job. Toilet over flowed all over carpet and bathroom. Was moved to a different room and saw a bug. Maintenance man confirmed it to be a bed bug! We left at that very moment! Was only given that night and the next night's refund. Don't waste your money! We found an extremely nicer hotel that was clean and comfortable with a better breakfast for only a few dollars more.
First room had the most horrible odor, no phone, extra small TV, no microwave, broken jacuzzi, refrigerator that was frozen over and not working, and nasty cigarette butts covering the outside deck. Second room they moved us to was cleaner and better. Broken tissue holder. Maids always left a minimal amount of toilet tissue and towels. Bed was the hardest one I have ever slept on and I like a firm bed. The microwave and coffee maker that were available according to the amenities list was down by the lobby...not in the rooms. Only one working ice machine on third floor. Only decent Continental breakfast was on weekends. I will never stay at this motel again!!! Although, watching the maintenance guys do their jobs did provide us a humorous outlet...one that I am sure OSHA would also like to see.
Loved the terrace. Convienient to everything. Ice machine wasnt the best and breakfast was limited.
Staff let themselves in with no warning and after cleaning we had stuff missing from our room
There are real metal keys. The carpet needs to be replaced. The halls need to be painted. There are no blankets under the duvets (which I always remove). Parking isn't the easiesst. HOWEVER, it's CLEAN. I've been 5 times now, and it's always been clean. We take our own blankets since we don't like hotel duvets. We run and ask for more towels or wash cloths or pillows if we are shorted, and the staff is always nice. And, it's cheap, so it's easy to come more often. I recommend to all who want cheap but not those who like the resort type experience. It's a clean, safe, cheap hotel in a great spot.
The room we checked into had not even been cleaned yet. Stuff on the floors and the bed was unmade. There was a hole in the wall. Stains all over the floors.
the rooms were nasty, the jukazzi didnt work, most of the nozzles were gone and the switch was completely missing. they sent me to two more rooms and they were as bad, with same problems. we could either watch tv or plug in the refrigerator. one side of socket was burned out, a fire hazard. the hotel was a dump and we had a honeymoon suite. we stayed one night and left.
Guest reviews for Mountain Melodies Inn
Everyone
Looks like the are trying to renovate... hot tub broken, no wifi, breakfast fruit loops and mini bagels. Found a few creepy crawlers in the room. 2 ice machines-1 broken
checked out after one night
Everyone
I arrived early, but my room wasn't ready. I was told that it may not even be ready at the stated check in time. My room was not ready at check in. I didn't get towels until after 6:15 pm. The room stunk. The bed was hard. Shower head only came up to my chest. My white socks were black on the bottom from walking around in the room. The TV quit working properly. The bed was not properly made. I checked out after one night and have not been reembersed for the nights that I didn't stay.
Review comment
Manager responded on Aug 13, 2017
We aim to be as helpful and accommodating as possible, thoug it sometimes happen that our rooms are filled and we must wait to check in new guests until the rooms have been vacated and cleaned. We will immediately address to the management all of the issue you mentioned and make sure that a corrective actions are to be done to ensure that this will never happen again. We hope you return to show you a far better experience.
from hell
Everyone
My grandson had to sleep on the nasty floor No rollaway bed Food laid on the nasty floor in the hall way for the hold time we were their! Pillows and bedding terrible I notified better business and want that place inspection! More Than I can dau
Review comment
Manager responded on Aug 1, 2017
I do apologize that your recent stay here at our hotel fell short on meeting your exacting service and accommodation needs. It is very unlikely for our staff to provide our guests unkempt guestroom nonetheless, I assure you that your feedback will not go unnoticed. We look forward to serving you again. Kind regards.
disappointing
Everyone
No towels in room, housekeeping didn't come to room entire 3 days we were there. Phone in rooms don't work.
Review comment
Manager responded on Jul 22, 2017
Were sorry you were unhappy with your stay at our hotel. Report is sent in reference to your feedback. Our management will address issue/s you experienced. Thank you for staying with us, and we hope to have the opportunity of providing your next accommodation needs and serve you better. Kind regards.
poorly maintained motel
Everyone
Very dirty in hallways (filthy carpet) and in the stairwell. Staff could not provide us with towels our first day there.
Review comment
Manager responded on Jul 21, 2017
Thank you for sharing with us your recent experience at our hotel. We can assure you that each and every member of our team goes an extra mile to assist our valued guests and certainly they must have tried their best to assist you during your stay. Nevertheless, I would like to extend our sincerest apologies if you did not feel the same way. We hope you will give us another opportunity to serve you.
Students
this hotel was so awful we didn't even stay the pool was dirty the rooms were the worst I have ever seen they were painting upstairs and the orders were unbearable The staff was nice and told us we could get a refund we then left.
Review comment
Manager responded on Jul 22, 2017
I am sorry for the inconvenience die to the ongoing improvement when you were supposed to stay at our hotel. We hope to having the chance to make up for the setback you experienced in the near future. Kind regards.
nope, never again!
Everyone
Smelled horrible, went and bought my own sheet set and cover to use on the bed, underground parking area littered in graffiti, candy wrappers and cardboard left on floor, mattress covers had pee stains, pool was cloudy...very blue, but very cloudy, "hot tub" out of order. Literally the only good thing about it was the water pressure was awesome and it was near everything. Just walking down the hallway to the room made me feel dirty.
Review comment
Manager responded on Jul 12, 2017
I am so sorry to hear that you were disappointed with your stay here at Mountain Melodies Inn Pigeon Forge. Your feedback on the sheets, condition of clean and your overall assessment of your stay with us is escalated, our key people will verify your stay with us in order to address your review accordingly. Kind regards.
location is good
Everyone
Not too bad or too good an average place to stay. Location of the hotel is good
Review comment
Manager responded on Jul 12, 2017
We appreciate your time in sharing your thoughts following your recent stay here at Mountain Melodies Inn Pigeon Forge. Rest assured that we will do our best to ensure your satisfaction on your future visits.
Everyone
The bed spread had not been cleaned, it had fresh red stains on it. The shower curtain had mud on it. The TV was not a flat screen but a small box type. There was wiring hanging down from beneath the air conditioner. One of the lamps had the switch broken off and to turn it on and off it had to be plugged in.
Review comment
Manager responded on Jul 12, 2017
I am very sorry you were disappointed with the status of clean and found stains on our sheets. This is very unlikely nonetheless, your review will be shared with our management and team for verification and ensure this is addressed appropriately. We appreciate your time in bring your concerns to our attention. We look forward to serving you again. Kind regards.
weekend getaway
Families
Nervous when we got off elevator and saw marks on the hallway walls. Wallpaper was peeling and looked damaged from moisture. Room was clean, but the pillows were the worst I have ever slept on. They were basically flat. Breakfast was good and staff was nice.
Review comment
Manager responded on Jul 12, 2017
Thanks for choosing to stay here at Mountain Melodies Inn Pigeon Forge. I regret that you were uncomfortable during your recent stay with us. Your feedback on the condition of clean in our hallway wall, wallpapers will be checked and corrected. I assure you that this is addressed accordingly. We look forward to serving you again soon. Kind regards.
I regret you were unhappy with your stay at our hotel. Our management will address issue/s you highlighted in your feedback. Thank you for staying with us, and we hope to have the opportunity of providing your next accommodation needs. Kind regards.