I didn't like that room wasn't cleaned daily
The rooms were really clean and beds were comfy. Staff was very nice when needed items. Breakfast was a plus... Nice area.
I cannot express how disappointing my stay was at the Super 8 of Gainesville. Staff was not friendly. The room smelled like must. There was mold in the shower and even on a lampshade. We woke up with sore throats. There were ants all over the room, bathroom and even the beds. There was no maid service and the garbage had to be walked to the dumpster. Super 8 refused to give a refund and even lied about me not contacting them, though I have an email from them proving I contacted them the day after we left. They stated it was too late for them to refund because they have a 6 day window. Just all around a mess of a stay and very disappointed in their customer service. Orbitz however tried their best to rectify the situation but Super 8 refused to help in any way.
Good basic room for the night
It was perfect fit for what I needed!
mold smell
We like staying here I would really stay here away.
Room was supee clean. Staff was friendly and courteous
In the hallway making noise and big laud all night,
The hotel had bad odor. The breakfast was poor. The bathroom is clean and the bedroom.
The property seemed newly renovated. It was clean, comfortable and in a nice area. We were there to sleep before heading out again and we slept well.
No closet space to hang up clothes , for breakfast , no accommodation for or alternative for meat eater.... we hope in the near future there will be further updates
No pets. Found out at arrival! No refund and not helpful about another hotel
I had reserved a non smoking room. When I got there, I was told there was none available and I could go elsewhere. Being a busy week, I took what I could. The room stunk of smoke, the floors were sticky & I saw a bug on the end table. Bottom line, Orbitz was great, Super 8, not so good.
The property was okay. Could have been cleaner. Toilet would barely flush.
Located within a mile (2 km) of Fred Bear Museum, Super 8 by Wyndham Gainesville is within 2 miles (3 km) of Samuel P. Harn Museum of Art. This 60-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM.
Guests can expect free WiFi and 25-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities.
Guests of Super 8 by Wyndham Gainesville enjoy an outdoor pool, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.
I didn't like that room wasn't cleaned daily
The rooms were really clean and beds were comfy. Staff was very nice when needed items. Breakfast was a plus... Nice area.
Hello Alice, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
I cannot express how disappointing my stay was at the Super 8 of Gainesville. Staff was not friendly. The room smelled like must. There was mold in the shower and even on a lampshade. We woke up with sore throats. There were ants all over the room, bathroom and even the beds. There was no maid service and the garbage had to be walked to the dumpster. Super 8 refused to give a refund and even lied about me not contacting them, though I have an email from them proving I contacted them the day after we left. They stated it was too late for them to refund because they have a 6 day window. Just all around a mess of a stay and very disappointed in their customer service. Orbitz however tried their best to rectify the situation but Super 8 refused to help in any way.
Dear Craig I am so sorry about the unpleasant smell. Please rest assured that the cleaning department has been alerted about this, so they can make sure that the facility will smell cleaner and fresher moving forward. I would also like to apologise about your experience with our staff. Though our own standards are very high when it comes to customer service. We will make sure to address this with the staff in question, to make sure that encounters with the guests are always handled tactfully. In regards to receiving a refund, perhaps there was an error on our end. We encourage those who wish for a refund to contact us as soon as they can. We hope that we can get another chance to serve you better.
Good basic room for the night
Dear Kristi, Thank you for leaving us a review. I am glad that your stay has been well. We hope that you will come back and see us again. Sincerely,
It was perfect fit for what I needed!
Dear Israel, We appreciate your time in completing our online survey on your recent hotel stay. Guest satisfaction is a top priority for us, and we are delighted that your stay with us was exceptional. Our entire staff was overjoyed to hear your complimentary remarks about our services during your stay with us. We are working diligently to improve our hotel's standards and hope to have another opportunity to offer you with an excellent experience. Truly,
mold smell
Dear Mark, Thank you for leaving us a review. We want our rooms to always smell fresh and clean for the guests and not how you have experienced it, I apologize. This issue has been reported to housekeeping, and they will make sure that the rooms will have cleaner and better atmosphere moving forward. We hope to get another chance to give you a better overall experience. Sincerely,
We like staying here I would really stay here away.
Dear Valued Guest, Thank you for leaving us a review. Your satisfaction is what we always aim for, and we are happy to know that you like staying with us. It's our pleasure serving you and we look forward to your return. Sincerely,
Dear Valued Guest, Thank you for leaving us a review. We hope you had a great time staying with us, as much as we had a great time serving you! Sincerely,
Room was supee clean. Staff was friendly and courteous
Dear Valued Guest, Thank you for leaving us a 5-star review. It's great to know that you are satisfied with the cleanliness and service we have provided. We look forward to serving you again! Sincerely,
In the hallway making noise and big laud all night,
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We apologize for any uncertainties that happened during your stay. May we suggest next time, please walk right up a manager and voice your concerns. We'd like to make sure that such incident can be address immediately. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.
Hello Janice, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.