Upon checking in, I wanted to add an additional day to my stay. This seemed to confuse the receptionist but she twice assured me I was fully booked. When I arrived at my room at 11pm, the door was propped wide open, the room completely dark with poor outside lighting. After some internal debate, I checked the room to make sure it was safe. The room itself was filthy and reeked of smoke, likely why the door was wide open. The carpeting and bedding appeared old and dirty. The bathroom toilet seat has unknown stains, a bare wire was hanging from a socket and touching the metal hand support bar. The tub faucet had been ripped out of the moulding and then caulked back into place. As a result, it and the shower were unusable. I tried twice with two different receptionists to ensure I was booked for 2 nights: 11/26 @ 11pm and 11/27 @ 9am. Both times they confirmed that both nights were paid for and nothing further was required. The receptionist did run a credit card for the second night. The second receptionist reset my keycard for both days. There was no problem at all until I called reception on 11/28 @ 9:30pm to complain about the internet being down. Reception demanded that I present my ID, not payment. This was all after coming in and out of the hotel several times that day. Since internet was down I soon fell asleep. At approx 10:15 reception began harassing me with calls accusing me of not being checked in. Despite checking in twice over two days with two different staff.
There was no one there in the lobby at 11:30 and they took my reservation and gave it to someone else
No room available
Our large family needed a hotel due to a water leak in our home. We reserved 2 rooms next to each other. While I unpacked groceries, my husband opened the nightstand drawer and found a used drug straw, roll of aluminum foil, zippo lighter, misc cords, and scratch off tickets. Looking deeper in the room we found rat droppings on top of the fridge, dirt and white powder in the drawers and dead roaches under the sink. We took pictures and went down to the office to cancel rooms and the clerk wasn’t even concerned or shocked and stated she didn’t need to see any pictures. Made me call orbitz to cancel my reservation. For the reviews it has the place was gross.
The staff was extremely helpful and kind. I had a maintenance issue which was quickly resolved.
Great location. Hotel closed to VA hospital, university and great restaurants. Available kitchen. Friendly staff.
The property had no pool and no ice machine at all.
I liked it a lot my room in particular was absolutely spectacular!
The price was good compared to the surrounding hotels. There was no "breakfast included". Provided were air pots of coffee, single serve Nature Valley bars and instant oatmeal packages. This was given along one of the walls in the small lobby/office room. The picture of the hotel in the ad is not of the hotel we stayed at. The pictures of the rooms in the ad were bright and appeared to be new finishes. The king room we stayed in was not bright and was dingy.
The room had a large roach. The bathroom had black spots along the calk. I stayed one night and didn’t stay the other five nights. They charged a second night. I was disappointed in the hotel and orbitz on how they handled it.
,messy around grounds w/leaves other than that is was fine.
Location is amazing. Tub was clogged and room had odor. Staff is amazing and friendly.
Nice location Quiet area Walking sistance to publix and restaurants
Not bad room clean nice location got a lot of restaurant staff was alright not great but staff alright
Extended Stay America Suites Gainesville I75 places you within 3 miles (5 km) of popular attractions like University of Florida and Shands at the University of Florida. This 120-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 120 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America Suites Gainesville I75, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area.
Upon checking in, I wanted to add an additional day to my stay. This seemed to confuse the receptionist but she twice assured me I was fully booked. When I arrived at my room at 11pm, the door was propped wide open, the room completely dark with poor outside lighting. After some internal debate, I checked the room to make sure it was safe. The room itself was filthy and reeked of smoke, likely why the door was wide open. The carpeting and bedding appeared old and dirty. The bathroom toilet seat has unknown stains, a bare wire was hanging from a socket and touching the metal hand support bar. The tub faucet had been ripped out of the moulding and then caulked back into place. As a result, it and the shower were unusable. I tried twice with two different receptionists to ensure I was booked for 2 nights: 11/26 @ 11pm and 11/27 @ 9am. Both times they confirmed that both nights were paid for and nothing further was required. The receptionist did run a credit card for the second night. The second receptionist reset my keycard for both days. There was no problem at all until I called reception on 11/28 @ 9:30pm to complain about the internet being down. Reception demanded that I present my ID, not payment. This was all after coming in and out of the hotel several times that day. Since internet was down I soon fell asleep. At approx 10:15 reception began harassing me with calls accusing me of not being checked in. Despite checking in twice over two days with two different staff.
There was no one there in the lobby at 11:30 and they took my reservation and gave it to someone else
Malgorzata, thank you for sharing your experience at our hotel. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We also apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
No room available
Thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Our large family needed a hotel due to a water leak in our home. We reserved 2 rooms next to each other. While I unpacked groceries, my husband opened the nightstand drawer and found a used drug straw, roll of aluminum foil, zippo lighter, misc cords, and scratch off tickets. Looking deeper in the room we found rat droppings on top of the fridge, dirt and white powder in the drawers and dead roaches under the sink. We took pictures and went down to the office to cancel rooms and the clerk wasn’t even concerned or shocked and stated she didn’t need to see any pictures. Made me call orbitz to cancel my reservation. For the reviews it has the place was gross.
Please accept our apologies for the concerns outlined in your feedback, and for the difficulties you and your family endured while here. Our pest control provider does service our hotel on a routine basis, and we will address this with them to guarantee procedures are being followed to prevent any future issues. We have also shared your specific comments with the appropriate teams in an effort to improve our guest experience going forward. Thank you for the feedback. Sincerely, Hotel Management
The staff was extremely helpful and kind. I had a maintenance issue which was quickly resolved.
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Great location. Hotel closed to VA hospital, university and great restaurants. Available kitchen. Friendly staff.
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-equipped accommodations, warm hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
The property had no pool and no ice machine at all.
We appreciate you for reviewing your stay at our property. Although your rating suggests you had a pleasant stay, we are sorry for not meeting your expectations for an excellent experience. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope the positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management
We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management