I booked this hotel after reading reviews on Orbitz and Tripadvisor. It received great reviews on both. I remained optimistic until we entered the room we were given. Immediately we all said "what is that smell?!" It smelled very musty, like it had been wet. We returned to the front desk to request ...
Both the exterior, and interior, of the hotel are undergoing renovations - so it is literally a construction zone. I was not aware of this until I pulled into the parking lot (at midnight), and I would have appreciated more transparency about this prior to making the reservation - particularly because ...
I reserved a room for 4 nights and tried to cancel my reservation 4 days prior to occupying it. With that much advance, I thought I might be charged for 1 night not for 4 nights. The Orbitz representative tried to intervene with the motel on my behalf. He was unsuccessful and apologized. A winter storm ravaged the lower Midwest, and, I imagine, many people’s travel plans were changed as mine were. I am surprised that a company with a good reputation, as Best Western has, would treat customers so poorly!
The hotel has recently been remodeled and looks great.
Had a wonderful experience. As long as the owners keep up the clean neat accommodations I will return when in town.
Hotel staff were very friendly. The hotel itself seems a bit worn, perhaps because of its location, but I felt that the main hallways leading to the elevators, in particular need to be refreshed.
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