Upon arrival my room had a strong stench of urine. I was already arriving later in the night tired from driving and this made the night longer, I requested a high floor but since my room had complications I had to go to a lower level. When receiving the new room key it didn’t work which prolonged the process even more. I had to wait on yet another room key. My overall stay was disappointing.
Stay was fine, staff at check in were kind. However, they billed me despite me paying Orbitz directly. I called them, waited on hold for 20 plus minutes, was reassured it would be addressed but a week and a half later still no refund so I’ve had to submit a dispute through my credit card company.
It was connected to the Galleria. The staff was very friendly and accommodating.
No one's answering the phone from the front desk (times 2 days) and no answer from restaurant. Why have room service when you can't reach no one. I had to go down to the Front Desk in order to get toiletries. I will not return to this hotel. The Valet Personnel was awesome.
This was the second time staying in the hotel. We like the rooms and the quietness.
Very clean very nice people
For the price paid, I expected a better experience. Room was on floor 14. I could hear noise from motors going on and off all night. Shower was a joke. Looks like it’s intended for handicapped guests, which I never requested. A useless seat inside the shower was missing one screw so part of the seat was coming apart. Another screw with profuse corrosion was loose making the seat even more dangerous. The shower control came off when turning on the water. Managed to put it back on, but it was annoying because it keep coming off. Temperature settings are reversed. Low water pressure for the shower head which is located too low, and on the long side of the small shower area made it very awkward to shower. There is no containment for the water so the bathroom floor got all wet from taking a shower. Water has caused damage to the sink base cabinet giving it a poor dirty appearance. Outdated and stained furniture throughout made us not want to sit there. Cable management for TV and lamps is unprofessional and improvised using power strips that appear unsafe. Desk lamp did not work. Obsolete lamps on nightstands impossible to turn on/off without getting up to reach under the shade. Mattress and pillows were good, and the view was pretty. But the complete lack of maintenance and attention to details for a hotel advertised as “upscale and chick” made this experience very unsatisfactory. My wife and I are glad we were only staying for one night.
Super clean. Close to things
Really great hotel. Enjoyed our stay!
Love the direct access to the galleria mall and the room it self! Only problem was that the beds were hard and not soft so I didn’t sleep much due to a bad back
Convenience, easy accessibility to everything. Would recommend
The staff was very friendly and the rooms was clean and nice
Loved the big shower and the renovated look of the rooms - it’s been about a decade since I’ve last stayed here and the rooms have definitely improved. My one issue was the no overhead lights in the room, only lamps and bathroom lights
Great customer service and comfy beautiful room
Hyatt Regency Birmingham-The Wynfrey Hotel places you next to Riverchase Galleria and within 2 miles (3 km) of other popular attractions like Aldridge Gardens. This 4-star hotel has 329 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and a gym. It's connected to a shopping center in central Birmingham, and a short drive from Cahaba River and Norwood Clinic.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. IPod docks, refrigerators, and coffee makers are other standard amenities.
Guests of Hyatt Regency Birmingham-The Wynfrey Hotel enjoy a gym, free WiFi in public areas, and conference space. Parking is available for USD 19 per day (USD 25 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-in, and express check-out.
Upon arrival my room had a strong stench of urine. I was already arriving later in the night tired from driving and this made the night longer, I requested a high floor but since my room had complications I had to go to a lower level. When receiving the new room key it didn’t work which prolonged the process even more. I had to wait on yet another room key. My overall stay was disappointing.
Stay was fine, staff at check in were kind. However, they billed me despite me paying Orbitz directly. I called them, waited on hold for 20 plus minutes, was reassured it would be addressed but a week and a half later still no refund so I’ve had to submit a dispute through my credit card company.
Dear Henny, While we're glad you enjoyed your time at our property, we apologize for any delay in addressing your billing issue. Please know that once refunds are processed, it can take 7-10 business days for them to be come available in your account, depending on your baking institution. We appreciate your patience in this regard, and we hope to provide a swift resolution to this matter.
It was connected to the Galleria. The staff was very friendly and accommodating.
Dear Felicia, It's delightful to know that you found our amazing team members to be accommodating and hospitable during your visit to Hyatt Regency Birmingham - The Wynfrey Hotel. That being said, please do not hesitate to let us know what more we could have done to have improved your visit. Thank you, and we hope to hear from you soon.
No one's answering the phone from the front desk (times 2 days) and no answer from restaurant. Why have room service when you can't reach no one. I had to go down to the Front Desk in order to get toiletries. I will not return to this hotel. The Valet Personnel was awesome.
Dear Gregory, Your feedback is valuable as it helps us improve. Please accept our apologies for any difficulty reaching our staff. We'll speak with our team about your comments, and we'd appreciate another chance to impress you.
This was the second time staying in the hotel. We like the rooms and the quietness.
Dear Alberto, Our team at Hyatt Regency Birmingham - The Wynfrey Hotel is thrilled that our quiet, comfortable accommodations continue to bring you back. Thank you for choosing our property again, and we hope to welcome you soon.
Dear Jennifer,Thank you for taking a moment to share your thoughts. While not typical of the feedback we receive, we apologize for any concerns you may have faced with your accommodations and keycard. You can be confident that all of your constructive comments will be reviewed internally to ensure that we are providing the quality experience that we know we are capable of, and we hope that you will give us another chance to impress you in the future. Cheers,The Wynfrey Management Team