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Recent guest reviews

Stay was fine, staff at check in were kind. However, they billed me despite me paying Orbitz directly. I called them, waited on hold for 20 plus minutes, was reassured it would be addressed but a week and a half later still no refund so I’ve had to submit a dispute through my credit card company.

It was connected to the Galleria. The staff was very friendly and accommodating.

No one's answering the phone from the front desk (times 2 days) and no answer from restaurant. Why have room service when you can't reach no one. I had to go down to the Front Desk in order to get toiletries. I will not return to this hotel. The Valet Personnel was awesome.

This was the second time staying in the hotel. We like the rooms and the quietness.

Very clean very nice people

For the price paid, I expected a better experience. Room was on floor 14. I could hear noise from motors going on and off all night. Shower was a joke. Looks like it’s intended for handicapped guests, which I never requested. A useless seat inside the shower was missing one screw so part of the seat was coming apart. Another screw with profuse corrosion was loose making the seat even more dangerous. The shower control came off when turning on the water. Managed to put it back on, but it was annoying because it keep coming off. Temperature settings are reversed. Low water pressure for the shower head which is located too low, and on the long side of the small shower area made it very awkward to shower. There is no containment for the water so the bathroom floor got all wet from taking a shower. Water has caused damage to the sink base cabinet giving it a poor dirty appearance. Outdated and stained furniture throughout made us not want to sit there. Cable management for TV and lamps is unprofessional and improvised using power strips that appear unsafe. Desk lamp did not work. Obsolete lamps on nightstands impossible to turn on/off without getting up to reach under the shade. Mattress and pillows were good, and the view was pretty. But the complete lack of maintenance and attention to details for a hotel advertised as “upscale and chick” made this experience very unsatisfactory. My wife and I are glad we were only staying for one night.

Super clean. Close to things

Really great hotel. Enjoyed our stay!

Love the direct access to the galleria mall and the room it self! Only problem was that the beds were hard and not soft so I didn’t sleep much due to a bad back

Convenience, easy accessibility to everything. Would recommend

The staff was very friendly and the rooms was clean and nice

Loved the big shower and the renovated look of the rooms - it’s been about a decade since I’ve last stayed here and the rooms have definitely improved. My one issue was the no overhead lights in the room, only lamps and bathroom lights

Great customer service and comfy beautiful room

Great staff. Very friendly. Very informative. Helpful

Liked its location, easy access to Riverchase Galleria. Liked the breakfast buffet, food was very good. Disliked the dirty carpet, I could upload the pics I took of the trash and food crumbs on it. Disliked the sticky to the touch bathroom door. The lampshade between the beds had a small rip in it.

Service was great, shuttle service to the airport was very convenient and the driver was quite friendly and pleasant. Didn’t like that we had to pay for parking or park far away from the hotel. Also had a sticky substance in the carpet, but once it was brought to the staff’s attention, it was taken care of.

I thought everything great! Everything was neat and nice and easy to follow/understand

Very nice, clean hotel. Convenient location. What was surprising, and very disappointing was the fact that there was paid parking, unbeknownst to us. We had no idea that we would be charged a $14 parking fee per night, with no option to park otherwise! The charge was added to out bill at the end of our stay. If the intention was to charge for parking, they might as well be honest and instead just raise the rates so at least you’d be aware that you’d be charged more. Because of this we unfortunately won’t stay here again, it felt dishonest.

Riverchase Galleria Birmingham AL

Hotel highlights

  • Walking distance to Riverchase Galleria
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Riverchase Galleria is a short stroll from Hyatt Regency Birmingham-The Wynfrey Hotel, and other popular attractions like Aldridge Gardens are within a couple of miles (3 km). This 4-star hotel has 329 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and a free airport shuttle. It's connected to a shopping center in central Birmingham, and a short drive from The Summit and Cahaba River.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. IPod docks, refrigerators, and coffee makers are other standard amenities.


Property features

Guests of Hyatt Regency Birmingham-The Wynfrey Hotel enjoy a gym, free WiFi in public areas, and conference space. Parking is USD 14 per day (USD 20 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Suite, 1 King Bed (Hyatt)

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 3

Guest reviews for Hyatt Regency Birmingham-The Wynfrey Hotel

Everyone (17) Couples (8) Family (13)
1
Family

Stay was fine, staff at check in were kind. However, they billed me despite me paying Orbitz directly. I called them, waited on hold for 20 plus minutes, was reassured it would be addressed but a week and a half later still no refund so I’ve had to submit a dispute through my credit card company.

By , from Port Angeles on May 12, 2022

Review comment responded on May 12, 2022

Dear Henny, While we're glad you enjoyed your time at our property, we apologize for any delay in addressing your billing issue. Please know that once refunds are processed, it can take 7-10 business days for them to be come available in your account, depending on your baking institution. We appreciate your patience in this regard, and we hope to provide a swift resolution to this matter.

3
Everyone

It was connected to the Galleria. The staff was very friendly and accommodating.

By on May 3, 2022

Review comment responded on May 4, 2022

Dear Felicia, It's delightful to know that you found our amazing team members to be accommodating and hospitable during your visit to Hyatt Regency Birmingham - The Wynfrey Hotel. That being said, please do not hesitate to let us know what more we could have done to have improved your visit. Thank you, and we hope to hear from you soon.

2
Everyone

No one's answering the phone from the front desk (times 2 days) and no answer from restaurant. Why have room service when you can't reach no one. I had to go down to the Front Desk in order to get toiletries. I will not return to this hotel. The Valet Personnel was awesome.

By on Mar 26, 2022

Review comment responded on Mar 26, 2022

Dear Gregory, Your feedback is valuable as it helps us improve. Please accept our apologies for any difficulty reaching our staff. We'll speak with our team about your comments, and we'd appreciate another chance to impress you.

5
Family

This was the second time staying in the hotel. We like the rooms and the quietness.

By on Mar 23, 2022

Review comment responded on Mar 25, 2022

Dear Alberto, Our team at Hyatt Regency Birmingham - The Wynfrey Hotel is thrilled that our quiet, comfortable accommodations continue to bring you back. Thank you for choosing our property again, and we hope to welcome you soon.

2
Everyone

By on Mar 22, 2022

5
Everyone

By , from Newnan on Mar 4, 2022

5
Partner Couples

Very clean very nice people

By on Feb 27, 2022

Review comment responded on Mar 1, 2022

Dear John, It was a privilege to host you at Hyatt Regency Birmingham - The Wynfrey Hotel. Thank you for taking the time to share your compliments on our amazing team members and our clean property! Next time you are in town, we hope to be your first choice for accommodations!

2
Partner Couples

For the price paid, I expected a better experience. Room was on floor 14. I could hear noise from motors going on and off all night. Shower was a joke. Looks like it’s intended for handicapped guests, which I never requested. A useless seat inside the shower was missing one screw so part of the seat was coming apart. Another screw with profuse corrosion was loose making the seat even more dangerous. The shower control came off when turning on the water. Managed to put it back on, but it was annoying because it keep coming off. Temperature settings are reversed. Low water pressure for the shower head which is located too low, and on the long side of the small shower area made it very awkward to shower. There is no containment for the water so the bathroom floor got all wet from taking a shower. Water has caused damage to the sink base cabinet giving it a poor dirty appearance. Outdated and stained furniture throughout made us not want to sit there. Cable management for TV and lamps is unprofessional and improvised using power strips that appear unsafe. Desk lamp did not work. Obsolete lamps on nightstands impossible to turn on/off without getting up to reach under the shade. Mattress and pillows were good, and the view was pretty. But the complete lack of maintenance and attention to details for a hotel advertised as “upscale and chick” made this experience very unsatisfactory. My wife and I are glad we were only staying for one night.

By on Jul 12, 2021

Review comment responded on Jul 16, 2021

We're saddened to learn you did not enjoy your visit. While we're glad our comfortable beds and beautiful views added to your experience, we apologize for any concerns about the bathroom and overall maintenance. We'll look into your comments further, and we hope your next trip is more pleasant.

5
Family

Super clean. Close to things

By on Jun 13, 2021

Review comment responded on Jun 15, 2021

Thank you for sharing your comments with us! We are glad to hear that you appreciated our convenient location and clean accommodations. All the best, and we hope to see you again soon!

5
Partner Couples Family

Really great hotel. Enjoyed our stay!

By on Apr 26, 2021

Review comment responded on Apr 28, 2021

Thank you for your feebacj.

Hyatt Regency Birmingham-The Wynfrey Hotel

1000 Riverchase Galleria, Birmingham, AL 35244
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