ADVERTISING SPONSORED LISTING
I was in town for an overnight football game and being the Hilton loyalist I found the Hilton downtown Birmingham. As most Hiltons this was originally a traditional hotel which has had an update at some point. The room was great and even the brown bag room service was good after a long hot day in the sun. But, there's a 'but' - I was initially greeted by Gloria who was at the Hilton Honors desk with a phone stuck to her ear and speaking to a customer through the side window to the snack shop where she was asking for $4. I stood back but she asked if she could help me. I was there early for check in but it's always worth the ask. One would think I declared war on the world with her 'oh no' reply. She didn't greet me, didn't welcome me, didn't offer to check if a room was available, didn't ask me to wait in the lounge, didn't say I could go to the executive lounge. When I asked when a room might be available she said "4oclock". So, I know I just got off the boat with my diamond status but we all know that rooms are made ready progressively as guests check out. I used the lobby bathroom and left the hotel. About 30 minutes later I received a call from Gloria telling me that a two bed room is available if I want to take it. I then told her that I already left the property and too far away and that I'll just keep the room I checked into in the App. It's very sad that the very person who is charged with receiving people is the very person who tarnishes the company. As a side note, I paid for the self parking when I checked in. However, the garage is a joke. You drive in and take a ticket. Many people left their tickets on the machine. On exit, they let anyone out if you just push the call button. I'm not really sure what the point of it all is since they can manage this another way for sure. Again, the bed was nice, room was modern and updated, the A/C was great and I got a good sleep. If you park and walk in on the third floor in the garage, you can bypass the lobby completely. Oh, it says use your room key but that doesn't operate so anyone can come in. I like the place but can use some oversight.
For the most part, Staff acts as if they are inconvenienced by guests wanting to check-in/out/get assistance. Breakfast staff inattentive but was plentiful in variety. However, Rooms and common areas are nice. Great location and is close to many attractions.
I had hoped to give this property a higher rating but it dropped due to two things: my shuttle ride experience and managements lack of communication with me regarding this, specifically Lisa Castagna and Andrew Oldham. When I flew into Birmingham at, after picking up my baggage, I called the hotel at 2:26 pm and inquired about where to go to get picked up by the shuttle. The young lady I spoke with told me to wait outside L1; however, it would take approximately 20-25 minutes for the shuttle to arrive. I said that was fine, thanked her and walked to my destination. After 35 minutes and no sign of the shuttle, I called back and was told that the shuttle was in route. I again thanked her and waited. At 3:25 pm (almost an hour later), I saw the Hilton shuttle pull around the corner and drive towards the middle median. I was not told to go to the median so I quickly went over to catch my ride from the curb outside of L1 to the median. I made it just in time as the driver looked over my way and kept on driving. Fortunately he stopped at L2 to pick up several other passengers. When I told him that I was told to go to L1, he said, "you didn't flag me down so I kept on driving". I should not have had to flag him down if he was told that a guest was waiting for him at L1. When I arrived at the hotel I expressed my dissatisfaction and asked for the manager. They were not in so they gave me the card of Andrew Oldham. I emailed him that evening and did not receive a response. I had not heard from him by the end of the week so when I checked out, I asked for the GM's information. Giving him the benefit of the doubt (in case he was out of the office) I gave him 2 weeks for him to respond. When I did not hear back I emailed Lisa Castagna. No response, so I emailed again one month later and still no response. My stay was July 2019 and it is now late September and no reply back. It is an outrage that any customer would be ignored, let alone a Diamond member. NO customer should be ignored. The hotel itself was nice so I really have not complaints about that property itself. I would love to stay at the hotel again as I will be back in Birmingham numerous times for business, but based on the above, I will stay somewhere else.
Love the new decor. Everything was excellent. Good wifi. Meeting area excellent. Exceptional support. We were here last year during renovations. Very impressed with everything. Miss the cookies. We'll be back.
Great stay very convenient to our meetings. Clean hotel and courteous staff. Very pet friendly, good pet policy and good to our 2 dogs. Restaurant and bar are well staffed and food is good. Clean room.
My wife and I decided to use Labor Day weekend to explore Birmingham. Got in to the Hilton Friday night to check in. The front desk associate was a little uninviting and didn’t explain how to go about getting in and out of the parking garage with our room key, which we didn’t realize until later in the weekend and had to have fixed. However he was accommodating in allowing us to stay in the same room 3 straight nights instead of having to change rooms due to room availability as we had originally booked. Our stay all 3 nights were excellent. The bed was very clean, and comfortable. The shower/bathroom was also very clean. The building was definitely remodeled well. Room was always kept at the temperature we set it at. The only negative I noticed was the noise from neighbors and the hall. The shuttle service was an excellent perk, and the staff were always welcoming and helpful. Sunday came around and our room card didn’t work. An issue with our billing came to light when I visited the front desk, and Brian the manager on duty was very helpful in getting the issue solved. He handled the issue every professionally. We had a great stay in Birmingham and the hotel definitely made our stay comfortable! We will be back.
This “looks” like a good hotel. But when you stay there more than a night you realize that no one is trained in hospitality or used to being busy. I was there for a convention in early August and the staff seemed like they couldn’t wait for the convention crowd to leave. Breakfast was overpriced with slow service. Room service was worse, delivered to me in a large brown paper bag and was missing basic condiments and utensils. The employee who delivered the room service barely had time to wait for me to get a good hold of the paper bag before turning to leave quickly. Because this was travel for work, I had limited options for hotels to choose from. But every stay at a Hilton property pushes me to another brand when I have the choice. Hilton overall is in decline. Everything in Birmingham closes early. Don’t expect to hang out at the bar or anywhere else for that matter.
We were in Birmingham for a few days this summer. We loved our visit. It was close by some amazing places, there was plenty to do at the hotel with a pool and restaurant, the rooms were so spacious, etc. If you are looking for a Birmingham hotel, you should definitely consider this one.
Very nice quiet rooms with modern amenities, great service at the front desk and in the executive lounge, convenient location to the Five Corner district and to UAB. Good value for this quality of hotel. Will come back!
I truly enjoyed my stay at this hotel. The location of the property was perfect and the accommodations were excellent. The front desk staff was very helpful and courteous. Nothing but good things to say about this hotel. Will definitely be returning.
Located in Five Points South, Hilton Birmingham at UAB is a leisurely stroll from popular sights such as University of Alabama-Birmingham and University of Alabama Hospital. This 295-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and a free airport shuttle.
This hotel serves as home to a bar, along with a café that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.
A 32-inch LED TV comes with cable channels, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer. Other standard amenities include a refrigerator, a coffee maker, and free long-distance calls.
Guests of Hilton Birmingham at UAB have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is USD 14 per night (USD 24 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.