Red Roof Inn Birmingham South2.0 out of 5.0
Recent guest reviews
Yikes! First this is not a hotel it is a reused motel. The back of the building is 200 yards from the interstate so very noisy, not to mention the train and all the noise associated with people in the parking lot, or on the cat walks, carrying on at all hours as the arrive or return to the motel. Checking in on a "no refunds" from the 1-800 number reservation, after an 8 hour drive and 5 hours at UAB hospital. Was asked to provide credit card and license - even though the room was already paid for. Asked what was to be done with license? Answer: going to scan it. Explained I was not comfortable with scanning all the information on my license, and could just the required information be typed in. NO! I restated that I wasn't at all comfortable with that and would let the management know how displeased I was. What followed was the attendant being rude, unwavering, and not willing at all to help resolve the situation. I was also berated with: you will provide your license to be scanned, or will not be allowed to stay on the property, as well as other pleasantries. No choice. Had to stay very, very displeased. Didn't sleep much.
After a long day of traveling, we looked forward to check-in. There were many issues, but the worst were the cockroaches scattering all over floor, and even on top of the beds. They refused a refund, but offered another room? Like roaches and vermin do not travel to other rooms? Filthy, disgusting hotel with poor customer service. We left right away and found another hotel.
They have put down laminate floors and our room was so slick it was hard not to fall. Also, I had put on a new pair of white socks and when I pulled them off that night they were black after only wearing them on our room's floors. Stains on the sheets and comforter. They did change the sheets but never changed the comforter and never mopped the floor so we wouldn't fall. I hope this helps someone from an accident.
I have never been to a hotel that did not have shampoo, conditioner, lotion and kleenex, but the room was nice, we had the standard room (no microwave,iron, ironing board,etc.) Bed was very comfortable.
We stayed here for Parents Weekend at UofA and everything from the staff to the room was amazing! Room was very clean, well lit, bathroom was clean and the whole room was very updated! The manager, Bobby, was very helpful and very attentive to guest! Bed was very comfy and sheets were clean! Room smelled nice & didn't have musky odor!
The experience was more like a 1, but given how little we paid, I want to give the property/management the benefit of the doubt. The problem with this room--extreme condensation--may have been an anomaly, but until the issue is resolved, they should not rent Room 142. When we rolled up at about 11 p.m. and parked in the very back of the motel, against a small cliff, we noticed a sign warning us to park at our own risk as rain overflow can cause flooding. With no rain in the forecast, we didn't worry about it. (In retrospect, that sign may explain the issue.) The room smelled a little musty, but everything else seemed ok: the bathroom fixtures were apparently new, wi-fi and TV worked properly, towels were clean. Those towels came in very handy! When I removed my shoes and my bare feet hit the floor for the first time, I noticed it was wet and slippery, thought I'd spilled some water. Then we started looking around and realized that a visible slick of condensation covered the entire floor. As we mopped up with the towels, we noticed that laminate threshold had come unglued. After my husband called the office and got a nice apology but a vague "not much we can do about it," we decided we were (a) not in danger and (b) too exhausted to leave. We would wash our feet, not walk in the room without shoes, get in 6-7 hours of sleep, and get out as soon as we got up, not even showering. (No reason to linger as this room did not have a coffee-maker.) The humidity in the room was extremely high, barely mitigated by the A/C: the sheets were slightly damp, hard surfaces felt wet, I woke up with frizzed hair. The experience reminded me of camping on a humid night, with more comfortable bedding. My husband went into the office in the morning and pointed out (not as a threat, merely advice) that the motel risked liability if someone slipped on that floor and broke an elbow or a hip. Whomever he spoke to said something to the effect of "we just don't know what's causing this," indicating that they were aware of this issue. (My husband thought the two desk clerks he talked with three different times were extremely friendly and nice, but clueless as to what might be done.) Earlier this month we stayed at another RRI, and it was absolutely fine. Without the moisture problem, this would have been too. I live by the mantra "you get what you pay for" and "this is the Red Roof Inn, not the Ritz." The rate here was the lowest we've paid in years ($55 before taxes), but we'd have opted for a considerably higher rate for a dry room! And the motel really should be concerned about the safety issues.
I do not recommend this hotel for travelers with small children. My husband and I booked this hotel because it was cheap with decent reviews. We knew we would only be here for about 6 or 7 hours and without our children. The lady at registration was very friendly and courteous; however, I became concerned when a male came pounding on the locked door stating he had lost his key. Based on his behavior, I'm sure he had lost it at the last place he got high. There were several other young men loitering around outside, smoking and tweaking. It was quiet, however. The room itself was decent. The bedspread was stained on the outside but I didn't see any bed bugs. The sheets smelled freshly laundered. The bed was soft, the AC was cold and the shower was hot and had good water pressure. That was all that mattered to me for this short stay. Check out was easy and the same poor lady who had checked us in at midnight checked us out at 0700. The best I can say is that it served it purpose and I didn't really expect too much.
Worst Experience of my life! We arrived at 11. My daughter drove. Because I had no license with me Cleo denied me entry and wouldn't give a refund. Yelled for me to get out! Almost knocked phone away!
The stay here was comfortable. The room was clean. We were missing a linen set, but we made do. I had mistakenly thought they had a free continental breakfast, but it was only coffee and tea. However, the coffee was good and they did have flavored creamer in a big bottle which we like. The parking left a little to be desired, especially after returning at about 1 a.m. from visiting our family member. We ended up parking in an almost dark back lot with twin babies to carry. Staff was courteous.
I came and stayed her only due to the pleasantness of Clady at the front-desk; she was working by herself and worked two computers to get the the guest in the lobby checked in. My room was dirty and she went the extra mile to accommodate my husband and my self. After returning from our trip to Florida we came back and stayed again as they do have great rates, this young lady again was working by herself checking in a lobby full of guest. This is a bad image for management, I have yet to see anyone in management on the property. I commend this young lady because I would have quit. Mellissa
Reviews from Trip Advisor
39% of guests recommend this hotelTotal of 434 reviews