Hotel is conveniently located for downtown attractions and actually connects via enclosed walkway to the Civic Center. Parking is difficult with an underground garage that has a single cab elevator that goes only to 1st floor. Then you have to move to a bank of interior elevators to access hotel rooms. The garage elevator is a bottle neck and the underground parking is arranged to ensure difficulty to access the hotel. Hotel staff clustered around the entry kiosks chatting with one another and made it clear that interruptions were unwelcome. The room view was an electrical substation and busy parkway. Orbitz and the hotel both failed to state the hotel is in the midst of a major remodel, with accompanying noise, half the underground parking closed off, and both the restaurant and bar closed for the duration. The room furnishings are pressed wood with melamine surfaces. The bathroom had mildew and faucets had to run for five minutes to get warm water (forget hot!) The hotel charges an extra fee for parking and wifi, which should be included for these daily rates. Especially since wifi reception within the hotel is atrocious. The manager's reception requires you to stand in a long line for drinks and stale cereal mix. The breakfast was decent, but nothing cooked to order due to the remodel. Overall, it was overpriced and a poor experience. There are several newer hotels in the immediate vicinity and any of them would seem a better option.
Access to concert hall
The staff was very pleasant
i enjoyed breakfast and the size of the room
I love the size of the suites and the park is connected where my children love to feed the fish. This is the reason I always stay at this hotel. However, it's time to update the rooms.....the furniture is falling apart and ripped...the carpet is starting to bubble and is waring down which makes it look old and nasty. I booked 3 rooms for my family and all 3 was clean and smelled nice but the stuff I already mentioned was in each room.....oh and we stayed from Sunday to Saturday my husband asked the house keeper for sheets on Wednesday because they kept falling off the bed and the house keeping supervisor was in the hall and heard him asking and said we don't give linen everyday......excuse me? we're in a hotel...it's bad enough service is horrible and everyone is still blaming Covid!!! But to say we can't ask for sheets to fix the bed ourselves is unacceptable!!! She did finally send someone to get the sheets after my husband said okay this is my first time asking and we've been here since Sunday!! Also, I was reviewing my receipt and it shows I was paying for parking......who pays for parking at a hotel with its own parking on the premises.
This is the only hotel I choose to stay at when I visit. I particularly enjoy the view of the city from the 5th floor on up.
I choose to stay here because of the location right across the street from Big Spring Park, because of the breakfast quality and complimentary evening beverages. I also like the suites because they feel like I'm staying in a mini apartment.
The location is perfect. Right across from Big Springs Park so the view from my 7th floor suite was amazing!!!
There was no internet access if I wasn’t an honors member. Parking was horrible
The rooms are very nice and clean. The bedding is very comfortable. We love the evening reception and the big breakfast with the omelet station. The staff was very friendly.
This was a very clean and professional place to stay. Staff and facility is superb.
There are newer hotels in town that offer similar amenities for the same base price, but without the extra fees. You'll be glad you did! This hotel is showing it's age. The carpets are worn and things are looking shabby. Little things, like the lamp shades are dented, and bigger things, like a missing dresser drawer, are minor, but they add up. The dead bolt on our door was inoperable. The garage lobby was worn and dirty. Overall, I would no longer recommend this hotel. For starters, they charge for parking and for WiFi service. I mean, maybe in New York, but not in Huntsville, Alabama. That's unusual and unnecessary. Everyone expects to park a vehicle and use WiFi, so just include it in the price. Don't "nickel and dime" your patrons. They charge you $50 for incidentals and tell you the charge will be reversed in the next three business days. The room was clean, but the common areas could use some attention. Especially the staircase from 2nd to 1st floor. I guess nobody uses it, so they don't think it gets soiled? The complimentary cocktail reception and the breakfast are nice, but both are crowded. You can expect to wait in line for twenty minutes if you want a breakfast cooked to order. I've never seen such a poor service routine. They take up to fourteen orders individually, then start them, and then they all come off the grill at the same time. And then the process begins for the next people in line. Very strange and very slow.
Everyone was so friendly and went out of their way to be accommodating. Love that they have a crosswalk to the VBCC.
Located in Quigley, Embassy Suites by Hilton Huntsville Hotel & Spa is within a 5-minute walk of sights such as Von Braun Center and Big Spring Park. This 3.5-star hotel has 295 guestrooms and offers a full-service spa, an indoor pool, and a 24-hour gym. It's connected to the convention center in central Huntsville and also close to Huntsville Botanical Garden and University of Alabama-Huntsville.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM. This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Guests can expect WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Living rooms, dining areas, and refrigerators are other standard amenities.
At Embassy Suites by Hilton Huntsville Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. Self parking is available for USD 10.00 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include WiFi in public areas, conference space, and a 24-hour business center.
Hotel is conveniently located for downtown attractions and actually connects via enclosed walkway to the Civic Center. Parking is difficult with an underground garage that has a single cab elevator that goes only to 1st floor. Then you have to move to a bank of interior elevators to access hotel rooms. The garage elevator is a bottle neck and the underground parking is arranged to ensure difficulty to access the hotel. Hotel staff clustered around the entry kiosks chatting with one another and made it clear that interruptions were unwelcome. The room view was an electrical substation and busy parkway. Orbitz and the hotel both failed to state the hotel is in the midst of a major remodel, with accompanying noise, half the underground parking closed off, and both the restaurant and bar closed for the duration. The room furnishings are pressed wood with melamine surfaces. The bathroom had mildew and faucets had to run for five minutes to get warm water (forget hot!) The hotel charges an extra fee for parking and wifi, which should be included for these daily rates. Especially since wifi reception within the hotel is atrocious. The manager's reception requires you to stand in a long line for drinks and stale cereal mix. The breakfast was decent, but nothing cooked to order due to the remodel. Overall, it was overpriced and a poor experience. There are several newer hotels in the immediate vicinity and any of them would seem a better option.
Access to concert hall
Dear Lee, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Sandi Snead General Manager
The staff was very pleasant
Dear channa, All compliments are welcome, but it is especially rewarding to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. Your five-star review is appreciated and will be shared with the team. Please visit again soon! Best, Sandi Snead General Manager
i enjoyed breakfast and the size of the room
Dear Morgan, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Sandi Snead General Manager
I love the size of the suites and the park is connected where my children love to feed the fish. This is the reason I always stay at this hotel. However, it's time to update the rooms.....the furniture is falling apart and ripped...the carpet is starting to bubble and is waring down which makes it look old and nasty. I booked 3 rooms for my family and all 3 was clean and smelled nice but the stuff I already mentioned was in each room.....oh and we stayed from Sunday to Saturday my husband asked the house keeper for sheets on Wednesday because they kept falling off the bed and the house keeping supervisor was in the hall and heard him asking and said we don't give linen everyday......excuse me? we're in a hotel...it's bad enough service is horrible and everyone is still blaming Covid!!! But to say we can't ask for sheets to fix the bed ourselves is unacceptable!!! She did finally send someone to get the sheets after my husband said okay this is my first time asking and we've been here since Sunday!! Also, I was reviewing my receipt and it shows I was paying for parking......who pays for parking at a hotel with its own parking on the premises.
Dear Anonymous, We aim to impress, so I'm sorry that your visit was just okay. We've had to adjust how we service occupied rooms during the pandemic; I regret that we appeared unaccommodating. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Sandi Snead General Manager
This is the only hotel I choose to stay at when I visit. I particularly enjoy the view of the city from the 5th floor on up.
Dear Anonymous, Thank you for choosing us. We are delighted to be your hotel of choice in the area and look forward to your return. Best, Sandi Snead General Manager
I choose to stay here because of the location right across the street from Big Spring Park, because of the breakfast quality and complimentary evening beverages. I also like the suites because they feel like I'm staying in a mini apartment.
Dear Anonymous, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our great location and amenities. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Sandi Snead General Manager
Dear Henry, I’m sorry that you did not find us to be a good value and that our guest offerings as well as our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Jason Peters General Manager