The Westin Birmingham4.0 out of 5.0
Recent guest reviews
This hotel is well-located for access to areas around Birmingham, or if you are using it as a base for Tuscaloosa. The property itself is in average condition, with good layouts for the common areas and the guest rooms. The pool is fine, but nothing special. The coffee shop and the pub located at either ends of the lobby are very convenient. The cold towels and water at the entrance were a very nice touch. The downside is absolutely the service at this hotel. I booked a group of rooms, and the check-in process was very poor, with line-ups, and confusion. A few of our group members had issues with their rooms, including dirty towels, and trying to communicate this with the staff of the hotel was very challenging. Calls to the service desk were long, with varying outcomes. This hotel is fine, and it didn't see like there were very many options, but managing expectations will be important with this property. Overall, I was not impressed, and felt there was poor value for the amount that we paid.
The Hotel is centrally located which is one of the only reasons I picked it. The room was large and the bed was comfortable to sleep in. Some of the gym equipment was broken and needed some maintenance. Surprisingly, no one at the hotel noticed! There were very few dining options and the staff seemed unaware of the vegetarian options on their menu. I had to literally wait for over 20 minutes and ask three different waiting staff to recommend a veggie burger!!! There seemed to a staff shortage the time i was checking out of the hotel; no one was at the concierge desk. Now I had a couple of product samples of the products that we sell and i had gone out to do a market survey. After collecting the samples, I wanted to ship them out the day i was checking out. Now I asked the staff to assist and because they needed to be shipped overseas they insisted that I did this online and print out the labels to ship them out. I was happy to do that but do to a lack of time and my flight in the next three hours I insisted that they kept the samples with me and i would email them the shipping label to print out. They immediately declined stating that they would not be responsible or liable for losing any of it. I should point out that unfortunately because of a packed schedule and lack of time I could not buy the boxes to ship them out. Now I understand that they should not be held responsible for some samples and I even mentioned that I could give them a written note stating that they would not be held responsible if they could not send them out and if the samples were held up for some time. I asked them for an alternate solution and since there was no one at the concierge desk, the front desk team was assisting me. They proposed that I go to a UPS / Fedex store nearby. Now I know that in the Birmingham, AL area, most employees aren't trained to ship out goods overseas as this is not a regular request and due to a lack of time I asked if there was a store at the airport and the lady assisting me mentioned that there was. Now I asked her for the address or the exact location which she was not able to find. Of course, she was not a concierge employee. Now since these samples were very important to me, i reached the airport and unable to to find a UPS store, I had to throw out the samples which I actually paid 100's of dollars for as i had bought them at a local store and missed my flight and reached my destination two hours later. Now this just shows, anxiety, ignorance, training and a lack of willingness to assist guests and poor training on the part of the employees. These employees don't have the personality or the temperament to be in customer service! I will not stay here again and will not recommend to anyone I know.
Recently spent two nights here. First of all, I arrived via the FREE hotel shuttle from the airport! From the minute I arrived at The Westin, I knew it was going to be very special! The property is simply lovely! The reception staff were friendly, professional, warm and caring. I was in my room before I knew it! And it was lovely! the furnishings and décor were peaceful and calming. The view was magnificent! The bed was SO COMFORTABLE, including all the pillows! The wifi worked flawlessly. I was truly sorry I didn't have more time to spend at the rooftop pool. It was just lovely. The furnishings there were likewise lovely, comfortable, and just totally relaxing. I enjoyed room service, which arrived very quickly. I ate in the PUB twice - once for dinner, and once enjoying the lavish breakfast buffet. All staff that I interacted with were very friendly, helpful, caring and fun to be around! I hope I have a chance to return at least once more!
We were displaced from Miami Beach due to Hurricane Irma, and the staff at the Westin were all very welcoming and helpful to our family. I would definitely visit again. The dog treats for our pup were especially thoughtful.
Live on east coast of Florida and decided to evacuate on Tuesday 090517. Closest available hotel to Melbourne, Fl was the Westin in Birmingham, Al..Booked three nights to arrive on Friday 090817. This was a 600 mile drive. We left on Thursday night and drove 15 hrs arriving Friday at noon at the hotel. Checked in only to be told we did not have a reservation. I had a copy of my confirmation. We had no room and there was nothing available in the entire city of Birmingham. The manager was not concerned at all and offered no assistance even though we were guests who had traveled 15 hrs in traffic to find a place to stay. I booked this hotel through Expedia. The hotel manage told me my problem was with Expedia not them. No empathy whatsoever. I would never stay at this property and I would never use Expedia to book anything again.
My 4 day business stay was chaotic with lots of staffing issues. Some staff were very courteous and helpful, but many others were rude, very slow or non-existent when depended upon for critical needs. A pre-arranged hotel shuttle for several hotel guests to an important meeting never came. The "in-hotel" restaurant had horrible service by servers more interested in socializing with co-workers than attending to guests needs. My 8 telephone attempts to contact the front desk one evening went unanswered. Even room service calls went unanswered. The hotel property was in very good condition and all amenities were available. WiFi service was inconsistent. Across the street from the hotel were several restaurants in the Uptown area with good food and attentive staff. The hotel has a dog friendly policy that is totally inappropriate for a business or tourist hotel. When walking down the hallways at night several nearby rooms had barking dogs. Several business associates complained of dogs barking late into the night. This dog friendly policy also creates people bringing their animals to take a poop outside the hotel and not pickup. The hotel should give everyone checking in with a dog at least two dog waste bags to use during their stay. Do not stay at this hotel if you or family member has an allergy to dogs. I was also shocked that the hotel allowed guests to walk unmuzzeled pit bulls on leashes in the same lobby and elevators with young children. Note - I expressed my many concerns to the hotel front desk upon checkout. They discounted my total bill by $75.00 I will not return to this hotel unless they train all their staff on the importance of customer service in the hospitality business. And they get rid of the welcome mat for dogs while charging business guests $189.00 per night. I can get fleas down the block for less than $79.00 per night.
We absolutely Loved this Westin and our rooms! We were there for a family wedding and would definitely stay there again! Staff was very accommodating. The Restaurant on site was great; could walk to other restaurants very easily.
Booked weeks in advance and paid for deluxe room for view of Uptown district. Was given room that I could've booked in advance at a lower rate. Wasn't told that I wasn't getting what I reserved and was charged the higher rate for a view I didn't have. The robe in bathroom looked used and dirty which made me question cleanliness of bathroom. Was expecting much more than what I got and will probably not return or recommend.
I liked the hotel fine but they get 5 stars because they found an expensive rain coat that was left in our room after check out and we were 150 miles long gone. The found it and shipped it back to us. Give the guys in Security Kudos !!!
Have always wanted to try a Westin due to great reviews. My expectations were high and those weren't met when I arrived on property. The hotel was booked and my room type was honored. But, several issues with the room, especially involving the bathroom were disappointing. Firstly, there was significant mold in the stand-in shower. The front desk made housekeeping aware and that was dealt with. The dresser had a drawer that kept popping out. The engineering man couldn't have been any more professional (and, enjoyed talking to him). All of the issues I experienced should have been dealt with by proper daily maintenance of the property. Not a fan of the bedding, either. Normally, wouldn't be a major issue, except sleep was essential due to being in this area for a track competition. A major positive, however, is that this property has a great lobby area--outstanding, I would say. Despite that, would try to stay elsewhere next time. First mediocre review I've given on Tripadvisor, but truth is key.
- Walking distance to Birmingham Museum of Art
- Onsite dining
- Free airport shuttle
- Outdoor pool
Located in Downtown Birmingham within a short walk of Birmingham Museum of Art, The Westin Birmingham is within a mile (2 km) of other popular sights such as McWane Science Center. This 4-star hotel has 294 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a free airport shuttle. It's in central Birmingham and also close to Birmingham Civil Rights Institute and Alabama Jazz Hall of Fame.
Enjoy a leisurely bite to eat at Todd English P.U.B, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
All 294 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Guests staying at The Westin Birmingham enjoy an outdoor pool, a fitness center, and a rooftop terrace. Parking is USD 12.00 per night (USD 22.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include WiFi in public areas, a conference center, and a computer station.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 451 reviews