AC Hotel by Marriott Huntsville Downtown2.5 out of 5.0
AC Hotel by Marriott Huntsville Downtown2.5 out of 5.0
Recent guest reviews
So this is a smart looking new hotel that I thought I’d try rather than the now ageing Embassy Suites across the road. The two are very different and almost incomparable. The good things about this hotel include the extremely polite, attentive and positive staff. The public areas are very smart along with the smart modern look of the rooms which Are clean and have very comfortable beds. The room is not carpeted so I warn any light sleeper who doesn’t mind the heat overnight to turn off the air conditioning - I forgot one night and the vibrations from the noisy fan woke me through my pillow. At that point despite turning my fan off I could then hear the fan in the room below me as I think they are in a vertical duct - expected better from a new design hotel. The gym is limited but ok although there is no pool which is a shame considering the price of a night there. The main entrance to the hotel is up some steps off the sidewalk at the front and has wide automatically sliding doors but most people turn up by car and after parking up out back the entrance way to reception isn’t clear (no signs) and the single narrow doors are of a heavy manual type which is a pain when you have bags with you - not sure what the architect was thinking here and the valet parking here is a nonsense really. Finally, the breakfast which costs extra. When I was there it was one person replenishing the stocks which simply didn’t keep up with demand - the display looked smart (if you like some of the more interesting flans etc) but putting out half a dozen yoghurts at a time and a quart of orange juice didn’t encourage me to pay for it on subsequent days. Overall, there”s a very smart veneer here but I wasn’t totally convinced and expect it probably wouldn’t suit everyone.
The banquet room was very nice and the view of the park area is excellent. The food was standard banquet fare. Doesn't seem to have enough parking for the size of this hotel, maybe there is other parking.
Upon check in, my room was dirty. Liquid spilled on the floor in 3 different spots which were all decent sized spills that were very obvious upon entering the room. That tells me housekeeping did not clean the floors. Pee around the floor of the toilet and running down the toilet (absolutely disgusting). Hair in the shower (also gross). Called down to front desk..had to call 4 times to get someone to answer. They said they’d send up a “guy” to clean it but that it will be a few minutes because he’s also the cook in the kitchen right now (even more disgusting) but that when he’s done with the kitchen order he just got, he’ll be up there. I swear I can’t make this stuff up! So I go to the hotel gym to give him an hour to come up and clean. An hour later I come back and guess what??? It’s still dirty! I call down to front desk..after the 4th try of no one answering, I go down myself. I’m sure you can imagine I’m pretty upset at this point. It’s already 9pm, I’m traveling for work and this is beyond ridiculous. They tell me at the front desk that he went up there and looked around and saw nothing. I couldn’t believe it when they told me this. I asked for her to come see it for herself because they were insistent on the fact that he went up there and there was NOTHING to clean. I’d say it’s pretty rude to argue with your guest on something like that. Once she saw what I was referring to, she apologized and took pictures to show her manager as she couldn’t believe the condition it was in. After all that, they magically find a “clean” room for me after I was initially told they were sold out. They said they’d add points to my account for the inconvenience. Here we are a week later and my standard points were added for what I was charged for but NOTHING extra. I would not recommend staying at this hotel as I couldn’t believe how this was handled. I’m a loyal Marriott traveler and this hotel needs some serious improvements to even be considered a Marriott hotel.
My wife and I stayed at the AC Hotel in Huntsville April 16-17, 2019 and enjoyed it very much. It was obvious when arriving that the property was very new. When you first pull in where the sign is, there is a Valet stand with no valet, so a person working the desk helped us up the stairs to the lobby with our luggage. There was an elevator, but was not in service yet. I am sure it is by now. I suggest parking in the lot behind the hotel since it is the same level as the lobby, no need for Valet (yet). Our room was not ready yet, we were a little early, so we waited in the lobby area, which is very nice and modern. The staff was very apologetic about the wait, but we didn't mind, we were on holiday. Long story short, our room was not ready when we were told it was, the manager upgraded us to a very nice corner room that was to be ready in 30 minutes, gave us free drinks from their gift store while we waited on their lovely outdoor seating area in the front overlooking the park. We were not upset at all with them but they were always checking on us to see if we needed anything. This hotel seems to be used by a lot of business travel, the clientele is young and hip (one backpack and rolling suitcase per). The WIFI is good, the breakfast is not free ($13.00) but is very unique compared to the usual fare at other hotels. If you are a fan of the Hotel Indigo and the like, you will love the AC Huntsville.
AC Hotel is the European-style influenced brand in the Marriott family. The lobby and guest rooms are clean, comfortable, a little eclectic and furnished in a modern European fashion. The Huntsville AC Hotel had only been open for 6 weeks or so, but the staff was well trained, accommodating and very friendly. Our room was a King with sleeper sofa, desk area and bath with a great shower. Our view was a city view and very engaging.
We stayed in the hotel Easter weekend. Although the lobby was clean and well kept, there were several problems with the rooms (we booked two adjacent rooms): 1. The bathroom counter was dirty - something sticky in the middle of the counter, so it appears housekeeping forgot to wipe down the counter 2. When we returned later that evening, housekeeping emptied garbage in the bedroom area of one room, but forgot to empty the garbage in the bathroom; in the second room we booked, housekeeping forgot to empty the bedroom garbage, but emptied the bathroom garbage. 3. The other room we booked had a broken toilet when we arrived. They said they fixed it, but it was broken again the next morning 4. Terrible parking - there were several events going on in the area that weekend, but the hotel did not have any plans to prevent event visitors from parking in the limited hotel spots, so hotel guests had to fight for spots or park somewhere else and walk to the hotel 5. Unreliable reservation agent - The agent was instructed to book the hotel rooms to one credit card, and hold a second credit card ONLY for incidentals. She ended up charging the room fees to the wrong credit card. 6. The room itself was not functional - two small drawers under the mini fridge (about 2 ft x 1.5 ft), not large enough to put more than a night's worth of clothes; no mirror in the bedroom area for getting ready. The only mirror is in the bathroom, so if you have at least two people in the room and someone is showering, the other one can't get ready (put on makeup, curl hair) unless both are in the bathroom, and then you'll be fighting with the steam from the shower! I highly DO NOT recommend this hotel. Lots of flash, little substance.
I travel to Huntsville every other month. I typically stay at another hotel that due to age and a much needed renovation has me looking elsewhere. The pros - the hotel is brand new and that is great! The bed was very comfortable, the location supreme, and the amenities nice. It is very trendy; a little too trendy for my taste. Problem 1, the parking is free and the Von Braun event attendees use the lot so when I returned after dinner, there was no parking available. The hotel must address this ASAP. Minor problem 2 - there is no dresser or closet - only 2 small drawers near the bathroom and just an open hang up area for a closet. I prefer to unpack and keep my room tidy. The bathroom had a sliding frosted glass door that didn’t close properly and was noisy due to scratching of the floor. I could hear my neighbors - particularly the pacer above my room. The breakfast buffet is European style and I thought it was terrific - IF it was free. No way was it worth $12.95. Lastly, weirdly, the alarm system had a flashing strobe light that forced me to sleep looking away from it. Yes, many minor issues that were just annoying - did I mention the oversized square toilet? It is not built for a small person. I’ll be back in 2 months and will look at a competitor. I’m not saying I won’t be back here but I’m still trying out other options.
My first trip to Huntsville and uncertain where to stay, I booked a local Marriott hotel. On my arrival I found the AC Hotel to be a new modern Marriott with the perfect amenities for a business traveler. Central location, not too busy and ideally quiet in the evening. Inviting bar that served small plates and cocktails with outdoor seating and comfy couches and chairs. Very clean. Great service.
Can't beat this location; its the best in Downtown Huntsville and has terrific views of the lake and park across the street from the Terrace and Bar. Got the extra large room and it did not disappoint with its clean simple design. My new favorite in Huntsville.
I only gave this brand new hotel a very good rating as the criteria for excellent usually invoke extraordinary properties. This hotel is very nice though. They have valet parking but self parking is free. I only counted about 60 spots which isn’t much for a 6 story hotel. Check in was easy enough although there was some confusion about available rooms. The lobby is trendy, meaning dark/neutral and sparse. There is a bar area also. The sparse theme continues as the entire hotel is medium dark grey and brown tones. Not bad really, just a bit dark. The rooms are a good size and come with double beds or a bed and couch. Splurge for the city view, it overlooks the park instead of the parking lot. There is a large tv, built in work desk, and a mini fridge. The bathroom is of a clean design with a rainfall shower that was pretty refreshing. The bed is comfy enough but not the best Marriott mattress I’ve ever had. Overall a really solid hotel in the downtown area.
- Walking distance to Von Braun Center
- Free WiFi in rooms and public areas
- Business center
AC Hotel by Marriott Huntsville Downtown places you next to Wheeler Lake and Big Spring Park. Each of the 120 rooms at this hotel includes a refrigerator, a coffee maker, and an LED TV.
For your convenience, a continental breakfast is served each morning for a fee. At the end of the day, unwind with a drink at the bar/lounge.
Guests can expect free WiFi and 55-inch an LED TV with Netflix. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a refrigerator, a coffee maker, and free bottled water.
Guests of AC Hotel by Marriott Huntsville Downtown enjoy access to free WiFi in public areas, conference space, and a business center. Valet parking is offered for USD 15 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a free grocery shopping service, express check-in, and express check-out.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 12 reviews