Enjoyed the stay
Well the coffee is water down, there was no complimentary breakfast for my two nights stay and the TV remote didn't work correctly
We loved the staff at the front desk! Very professional and friendly. Offered us bottled water and asked if they could help us with any planning of activities. Very well dressed and courteous.
The staff was very pleasant upon checking in. The room was perfect and the food at the restaurant was delicious.
The Bellman at the entrance was extraordinarily helpful and welcoming.
We arrived at 630 PM and our room was not ready. Said they'd call when room was ready but they never did. I finally called them at 839 PM and they said room was ready.
Very beautiful and clean hotel. The front desk staff on 2/5/2022 were extremely helpful, and nice. Hotel is located in very nice area close to restaurants and shops etc. Definitely will stay here again.
Very comfortable and clean room
Carpets in elevators looked as though they had not been vacuumed in a long time. Staff were not unfriendly but certainly not friendly either.
Check in was seamless. Staff was friendly. If I called with any questions, they were very helpful.
The hotel was very nice and clean however when we booked two double rooms for three families for one night while traveling, with confirmation, they did not have two double beds they only had king size beds which was not what we booked. I believe it was an orbitz issue not the hotels. Was not at all what we booked.
My wife and I stayed at this hotel for three nights, the housekeeper never made up the beds nor ever changed the towels, we were told this is due to Covid 19, really odd explanation. The room window is double glazed and was completely fogged by having lost the seal between glasses. Internet is not free, nor is breakfast. Only four hangers in the closet. No shower caps in the room, you need to call the house keeper to have them. Marriott used to have slippers and robes in the room, all long gone. All in all not bad but far from what a Marriott used to be.
A beautiful property. I had stayed there years ago and was excited to visit again. The first evening of our stay we couldn’t get the heat in our room to work. They promptly sent someone to check it. He was great but said they had changed the water on the roof and there was nothing he could do to make it work. He offered to get us blankets. My husband called the front desk and told them his concerns about the situation. They apologized. Also, the refrigerator was frozen and didn’t cool was. Again nothing they could do about it. Upon check out we found they had charged us for internet even though I’m a member of the “club” to get free internet. They did take that off and I’m waiting to be sure those pending charges are removed. Nice place but overall I was disappointed with the accommodations.
The traffic isn’t the best, but it is 280. Overall the rooms are nice and cozy, it’s quiet no matter the time of the day or night. The decor was updated and really nice. Great hotel choice for the price, I will definitely stay here again and recommend it to anyone in need of a nice homey feeling place away from home.
Clean and friendly staff. Great location for travel or business. Free shuttle to local restaurants. Could not have asked for a better hotel experience.
The staff was exceptional and went above and beyond
Unfortunately, despite looking fine, the pool wasn't open. I like an early morning swim to get things started and the blood flowing... one of the reasons I chose this property.
Marriott Birmingham places you within a 10-minute stroll of Cahaba River and Grandview Medical Center. This 3.5-star hotel welcomes guests with 302 rooms and conveniences like a 24-hour gym, free self parking, and a 24-hour business center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
49-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free local calls are other standard amenities.
Marriott Birmingham features a 24-hour gym, WiFi in public areas, and conference space. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Enjoyed the stay
Well the coffee is water down, there was no complimentary breakfast for my two nights stay and the TV remote didn't work correctly
Sabrina, we truly regret that some aspects of your stay fell short of expectations, as excellence is always our goal. Our team will review your comments to see where improvements may be needed. Please allow us a second chance to make a better impression.
Thank you for gifting us with your top score, Jack! Until next time!
We loved the staff at the front desk! Very professional and friendly. Offered us bottled water and asked if they could help us with any planning of activities. Very well dressed and courteous.
Thank you for your kind review, Stanton! We're thrilled that our team's service left such a positive impression on you. We'll be sure to share your compliments with them. It will be our pleasure to welcome you back to the Marriott Birmingham for another exceptional stay!
The staff was very pleasant upon checking in. The room was perfect and the food at the restaurant was delicious.
Thank you for choosing Marriott Birmingham for your recent stay, Dana! We're happy to hear that you were warmly welcomed by our team and that you enjoyed your guest room and our tasty dining options. It would be our pleasure to serve as your home away from home again soon!
The Bellman at the entrance was extraordinarily helpful and welcoming.
Douglas, we’re elated that your arrival at the Marriott Birmingham was so positive and memorable! Our team cares a great deal about providing exceptional hospitality and they will be delighted by your perfect score. We hope you’ll visit us again soon!
We wish we had more details to understand the reason for your rating, Jacob, and would welcome the opportunity to host you once more to change your impression.
We arrived at 630 PM and our room was not ready. Said they'd call when room was ready but they never did. I finally called them at 839 PM and they said room was ready.
Thank you for sharing your review. We regret any delays you experienced upon your arrival and apologize for your inconvenience. We have addressed this internally to ensure we are always providing the best service to our guests. The next time you are in the area, we hope to welcome you back again.
Very beautiful and clean hotel. The front desk staff on 2/5/2022 were extremely helpful, and nice. Hotel is located in very nice area close to restaurants and shops etc. Definitely will stay here again.
How great to learn you enjoyed the service, comfort, and convenience we provide at Marriott Birmingham! We will be certain to share your kind words for our front desk team with them. Thank you for your review and we look forward to welcoming you back again.
It was a pleasure welcoming you to the Marriott Birmingham, Edward! Thank you for letting us know how much you enjoyed our fresh, welcoming accommodations and friendly team. Please think of us when your travels bring you back to Birmingham!