I got in late 8ish and there wasn’t anyone to help me check in. After 10 min or so someone showed up and helped me check in. She was nice. When I left in the morning 7 still no one was there to check me out. If your single and on a budget maybe stay here. I wouldn’t recommend to families.
Vinyl floors in all hallways. Laminate wood bedrooms. No sound barrier that carpets offer. Bed horrible springs very loud. Towels were for a kid no way to get dry. No staff on duty unless emergency. Soap unusable. Arrived late so you have to call a number to gain entrance. Left 10am Sunday. No lobby or desk clerk. Generally clean but no sense of security there at all. Oh trash truck comes really early bound to wake you up and big nosiest vehicles leave too early as well and they will wank you up as well. Exterior looks great. Well worth spending the extra money somewhere else. I give it a two on must categories because it was clean other than that, I would be a 1. Not planning on staying here regardless the price.
this is not just a hotel its a place that people live. has many disabled broken down cars in the parking lot and people who appear to be on drugs hanging out in the parking lot. the place smells of marijuana. I would not recommend staying here.
Bed was horrible. Pillow was hard as a rock....litterally. The elevator smelled like vomit and the room was very dirty. There were piles of hair on the floor!!!
Tub drain was clogged ...I also need a receipt and could not get one...can someone email it to me?
Located within a 5-minute walk of Oak Mountain State Park, Extended Stay America Select Suites - Birmingham - Pelham is within a 15-minute stroll of Oak Mountain Amphitheatre. This 121-room hotel welcomes guests with in-room amenities like kitchens, dining areas, and sitting areas.
34-inch flat-screen TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi. Kitchens, dining areas, and sitting areas are also standard. Housekeeping is available on request.
At Extended Stay America Select Suites - Birmingham - Pelham, guests have access to free WiFi in public areas, express check-out, and laundry facilities. If you decide to drive, there's free parking. This hotel also has a vending machine.
I got in late 8ish and there wasn’t anyone to help me check in. After 10 min or so someone showed up and helped me check in. She was nice. When I left in the morning 7 still no one was there to check me out. If your single and on a budget maybe stay here. I wouldn’t recommend to families.
Vinyl floors in all hallways. Laminate wood bedrooms. No sound barrier that carpets offer. Bed horrible springs very loud. Towels were for a kid no way to get dry. No staff on duty unless emergency. Soap unusable. Arrived late so you have to call a number to gain entrance. Left 10am Sunday. No lobby or desk clerk. Generally clean but no sense of security there at all. Oh trash truck comes really early bound to wake you up and big nosiest vehicles leave too early as well and they will wank you up as well. Exterior looks great. Well worth spending the extra money somewhere else. I give it a two on must categories because it was clean other than that, I would be a 1. Not planning on staying here regardless the price.
Thank you for your detailed review of your stay, Mel. Allow us to apologize for the issues that you experienced with the towels, trouble reaching the front desk and unpleasant noise levels. Our staff works hard to address these types of concerns as soon as they are made aware and we are so sorry that this did not happen for you. We are committed to providing a superior experience for all our guests and will use your feedback to do just that. We hope that all your future travels are wonderful.
this is not just a hotel its a place that people live. has many disabled broken down cars in the parking lot and people who appear to be on drugs hanging out in the parking lot. the place smells of marijuana. I would not recommend staying here.
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope there was some kind of misunderstanding about that. We are sorry that you did not have a pleasant stay with us and we wish you the very best in your future travels.
Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again to see our improvements.
Bed was horrible. Pillow was hard as a rock....litterally. The elevator smelled like vomit and the room was very dirty. There were piles of hair on the floor!!!
I'm so sorry to hear that our accommodations did not meet your needs during this stay and especially that you found the bed uncomfortable. Thank you for your feedback and we wish you the very best in your future travels.
Tub drain was clogged ...I also need a receipt and could not get one...can someone email it to me?
I'm so sorry you had an issue with your tub during this visit. Please contact the hotel directly to request your receipt. Many thanks.
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We are sorry that you did not enjoy your stay with us but hope that all your future travels are wonderful ones.