Amazing experience
Property is nice, clean and close to shopping areas. However we requested an early check in and ended up not being able to check in until 6-7pm. There were several people in the lobby with similar issues. We tried to just cancel and go home but we’re advised that there would be a full nights stay penalty fee!
The hotel is quite understaffed. The front desk has dual responsibilities for the front desk and the bar; that's absurd. Additionally, the cleaning crew doesn't seem to come thru daily. In four nights, no one seemed to ever come to the room to clean/freshen. The soap that was provided was barely enough for one day. I had to ask for replenished items. Considering all, the hotel staff are very nice, but you can tell they are overworked/stressed.
The bathroom was dirty. My room door was broken and we had to wait 30min for the maintenance guy to show up to and then it took 20min for us to get in the room, and then wait for the maintenance guy to fix the door. This all happened at midnight and we were all super tired. We had to walk through vomit when we walked out our room. I now just noticed two separate credits were charges for my hotel stay. This was not one of my better experiences with a hotel stay.
This was my fourth hotel in a week. By far the most updated, comfortable and clean of the trip. until The 2nd night when I had a roach crawl on me in the middle of the night. Killed it, wrapped it in toilet paper and placed it in the trash. The next morning there was another roach in the bathroom. I checked the trash to make sure it was not the same one and indeed it wasn’t. I generally do not post reviews but I know from experience for every roach you see there is 100 you don’t.
Property is conveniently located near lots of shopping, restaurants and activities. Early check in was accommodated at no extra cost (which was appreciated after 12 hours of driving) and two small pets were permitted with an additional fee. Staff was friendly, the hotel was clean and followed COVID guidelines.
Staff was amazing. They were very helpful with the check in service.
The hotel was clean and comfortable.staff was also very nice.
I was robbed!! I will NEVER stay there again. This was my first time. I’m so disappointed. This was New Year’s Eve night. Pretty much New Year’s Day. Walking back to my room was greeted by security and he told me my door was open.. impossible!! If anyone stays at Hyatt you knw you can use the door stoppers to hold the door from outside, it’s used only for inside so housekeeping can’t come in, that was the first lie... I was told of all my personal possessions, which you could only know if you entered my room. So basically $200 cash was taken from my wallet and my iPhone charge and base.. Think this would be a safe place I guess NOT. I check out next day and went to the WESTIN which I always stay.. I regret staying at the HYATT. The GM was nice and apologetic, however the staff the night before seemed very suspicious and unprofessional base on the conversation and no one follow up with me. I have file a police report.. too much to type. But don’t stay there. It’s NOT a safe!!!!
This is a very new and clean hotel. I stayed here for 5 nights and the majority of the staff was amazing. Very friendly and helpful. I did have one person at the front desk who acted put out that she had to get up and help me when she was seated and was having a conversation with what appeared to be a friend, but I won't hold that against the staff as a whole. My biggest complaint about this is that there are certain times during the evening when it is was very loud! Both from sports cars outside that seemed to be cruising the mall and then sound seems to travel down the hallways at this hotel more than most that I stay in. That was mostly on my weekend nights and the weekday nights quieted down substantially.
The desk staff was friendly and helpful the room was beautiful and clean
I liked the location. Shopping and plenty of places for dining. Staff was pleasant no problems.
The location was perfect! I was able to go for my morning walk which help me stay healthy. Also the mall was with-in walking distance to do some shopping.
New property.. really clean and staff was eager to ensure I had a great stay...
Hyatt Place Huntsville/Research Park places you next to Cummings Research Park and within a 5-minute walk of Bridge Street Town Centre. This 3-star hotel has 131 guestrooms and offers a 24-hour gym, free self parking, and a 24-hour business center. Located centrally in Huntsville, it's connected to a shopping center and also close to US Space and Rocket Center and Huntsville Botanical Garden.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/cafe. Buffet breakfast is offered for a fee weekdays from 6:30 AM to 9:00 AM.
49-inch flat-screen TVs offer entertainment. Other amenities include sofa beds, sitting areas, and refrigerators.
Hyatt Place Huntsville/Research Park features a 24-hour gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a microwave in a common area.
Amazing experience
Dear Charles,We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Hyatt Place Huntsville/Research Park, I invite you to come back and stay with us again whenever you are in the area!Thank you so much for your feedback! Montrell Jackson General Manager
Property is nice, clean and close to shopping areas. However we requested an early check in and ended up not being able to check in until 6-7pm. There were several people in the lobby with similar issues. We tried to just cancel and go home but we’re advised that there would be a full nights stay penalty fee!
Ashley, thank you for selecting Hyatt Place Huntsville/Research Park and sharing your feedback with us. We are delighted to know you liked our pristine property and that our location close to many shopping venues was ideal for your travel plans. That said, we regret the inconvenience you experienced due to the delay in receiving your accommodations. We will utilize your comments to enhance our guest experience. We appreciate your kind rating and look forward to seeing you again. Thank you so much for your feedback! Montrell Jackson General Manager
The hotel is quite understaffed. The front desk has dual responsibilities for the front desk and the bar; that's absurd. Additionally, the cleaning crew doesn't seem to come thru daily. In four nights, no one seemed to ever come to the room to clean/freshen. The soap that was provided was barely enough for one day. I had to ask for replenished items. Considering all, the hotel staff are very nice, but you can tell they are overworked/stressed.
Brianna, we appreciate you sharing your review. Our top priority is excellent service; therefore, we apologize for the concerns you experienced with our staff and the housekeeping. We have taken note of your feedback and will share it with the appropriate teams. However, please know our front desk staff is always available, and they are more than happy to help you fulfill your needs. Thank you for choosing us, and we would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. Thank you so much for your feedback! Montrell Jackson General Manager
The bathroom was dirty. My room door was broken and we had to wait 30min for the maintenance guy to show up to and then it took 20min for us to get in the room, and then wait for the maintenance guy to fix the door. This all happened at midnight and we were all super tired. We had to walk through vomit when we walked out our room. I now just noticed two separate credits were charges for my hotel stay. This was not one of my better experiences with a hotel stay.
Karena, thank you for choosing our hotel and for taking the time to leave your comments. Please accept our apologies for the cleanliness and maintenance issues you encountered, and that your stay was disrupted. We will research and address the matters you raised as we are continually striving to ensure a flawless visit for every guest. Regarding any billing-related concerns, we encourage you to reach out to our front desk as they will be happy to explain the charges and assist you further. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Thank you so much for your feedback! Nicole Beck, Director of Sales
Thank you for your recent rating of our hotel. We will share your kind rating with the staff and look forward to seeing you again soon!
This was my fourth hotel in a week. By far the most updated, comfortable and clean of the trip. until The 2nd night when I had a roach crawl on me in the middle of the night. Killed it, wrapped it in toilet paper and placed it in the trash. The next morning there was another roach in the bathroom. I checked the trash to make sure it was not the same one and indeed it wasn’t. I generally do not post reviews but I know from experience for every roach you see there is 100 you don’t.
Thank you for your review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Property is conveniently located near lots of shopping, restaurants and activities. Early check in was accommodated at no extra cost (which was appreciated after 12 hours of driving) and two small pets were permitted with an additional fee. Staff was friendly, the hotel was clean and followed COVID guidelines.
Staff was amazing. They were very helpful with the check in service.
The hotel was clean and comfortable.staff was also very nice.
Dear Jennifer, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Hyatt Place Huntsville/Research Park.Thank you so much for your feedback!Montrell Jackson,General Manager