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very bad customer services. terrible representative
I have nothing good to say except next time I'll stay at a motel 6. Il get better service. The bed was uncomfortable, the pillows were horrific! The blow dryer stopped working and either was broken when we got there or the maintenance guy broke the front. I even took pictures incase they try to keep part of my 50 dollars I had to pay extra at check in. My husband is a diabetic and was counting on the oatmeal. They ran out and we had to ask for milk which they gave a plastic milk jug to my husband! Two others had to come to our table to get milk for their cereal. I thought I would get a hot waffel but instead there was a semi warm 1/2 and a1/4 one left. Butter didn't even melt. Gross.. At night I was was sweating because we couldn't keep the room cool because of a lousy air conditioner even though they said they fixed it. The first night I had to stuff napkins in the side of drawers of the dresser to keep them from coming open. The maids should have caught this. I was afraid I'd get up in the middle of the night and get hurt! When the maintenance man did come fix the blower I came back to an electrical plate that was put on wrong. The dryers light would flash when I plugged it in and the bathroom lights would flicker when I turned them off. My husband was a plant operations manager for years and we were concerned this fix might cause a fire. You can only imagine.We voiced our concerns and the manager never tried to speak to us nor attempt to compensate for our troubles.
Great place, rooms clean and good size. Bed very comfortable, my family please with stay.
They checked me into a room that was already occupied. Rather than changing immediately to another room they tried to explain that it shouldn’t be occupied and that they weren’t informed the occupant didn’t check out. Why do I care the reason? It’s occupied. Give me another room Furnishings and amenities look as if they hadn’t been updated since the early seventies. Terrible conditions. Ancient air conditioning. Sad to think this is $85/night. Should’ve gone someplace else for $40/night more
Got woken up early Sunday morning by landscapers with their leaf blowers around 8am. Sunday morning leaf blowing is not normal when people are trying to sleep. Went to take a shower and the shower head is broken spraying water in all directions but at me. This place needs better management....
Very poor customer service. In fact, no customer service at all.
Long wait to check in, when we finally made it to our room there was already a guest staying in that room. They then switched us to another room. The next day when coming back to the room our keys did not work. My child had to use the bathroom and we had to wait for someone to bring us keys that actually worked... And the staff member that brought us the key seemed annoyed. Not very customer service oriented.
Front desk staff is useless and unprofessional. "Security" staff do nothing. Random people walking around hotel property. In a shady location. Rooms are old and dated. Sofa chair had stains, housekeeping did not come through once over 3 days. Hotel is in serious need of TLC.
First the bad. Hotel did not receive reservation. Had to call orbitz who in turn called hotel. Everything got straightened out thanks to “Daniel” at front desk taking care of it while on phone with Orbitz. Thank you. The free breakfast amentie was a downright joke. This was the only downside of place but it was a huge one. Only half waffles a MINI muffin and a sugary danish. You got choice of drinks. No eggs and no sausage or bacon. The guy that took our “tickets” just stood there like a statue, no greeting or anything. On site restaurant was under construction now the good... Room was awesome with many outlets with built in USB and felt very clean . Pool was great. A/c worked great. In a great location with a mcdonalds next door and MALL. Kitty corner across st. Cvs across from hotel.
-No elevator in building. Only stairs to 2nd floor - room and furniture are badly worn with knicks and scratches -chair in the room height adjustment did not work. - plug in the lamp at the desk did not work - couch in the room looked so disgusting I did not even think of using it - wi-fi. Only worked in one area of the room - WiFi came and went - no printed or on screen TV guide - rooms need a complete makeover. They are just old and badly used and worn
I didn’t like that I cannot have my free continental breakfast in my room. That’s very inconvenient
Property was under construction so restaurant was closed. Extremely limited included breakfast (waffles or cereal). I checked in at 3 pm, they ran out of my reserved room so got me next available. Then at 4:00 I was taking a nap after a long flight and housekeeping barged in (why after only being there an hour and the room was clean when I got them?). And unfortunately there were numerous other small problems.
Ramada by Wyndham Fresno North places you next to California State University Fresno and within a few miles (5 km) of other popular attractions like Save Mart Center. This 3-star hotel has 166 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service.
All of Ramada by Wyndham Fresno North's 166 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and safes are other standard amenities.
At Ramada by Wyndham Fresno North, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, conference space, and a business center.