Options on what To do.
While the resort itself was well maintained, the room that we had was dirty. When we got to the resort, there was old food in cabinets along with sand and garbage on the floors. Even after having it cleaned, we still had hair in the bathrooms. The service from staff was not ideal either. We had to call over five times in order to get a crib delivered (which I had called previously to arrange). This process was over a seven hour stretch. The location and pools were absolutely beautiful so it was really disappointing that the room itself and staff did not meet expectations.
Beautiful location. Within walking distance to shops and restaurants. A little pricey, but we would stay again!
I liked the overall size and number of activities available.
Friendly staff and lots of things to do! Beautiful pool areas and great customer service
Property is huge. Seems like they own half of Captiva. The resort is a combination of hotel, time shares and privately owned places. So not your typical hotel/resort. Location is fabulous. Beach is beautiful.
Great location on the beach. Room had full kitchen but groceries were very expensive. Pool with water slide was closed. Resort has a lot of activities like yoga, tennis, kids camp etc but everything costs extra and is expensive. Resort fees is also high and is charged per person and not per room.
Pool area , marina and ship to cruise The garden were beautiful , all areas clean and good food in restaurants
There was a tremendous amount of disgusting dirty items in the room.
This place sucked. There was nothing to do, no amenities, everything was overpriced and there was no place to eat.
South Seas Island Resort places you within a 10-minute stroll of Captiva Beach and Alison Hagerup Beach Park. This 465-room, 3.5-star resort has 8 outdoor pools along with a private beach and a golf course.
Enjoy dining at Harbourside Bar and Grill, one of 4 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with to-go breakfast, available for a fee from 7:00 AM to 11:00 AM.
The 465 air-conditioned accommodations feature balconies or patios and afford space to spread out with dining areas and sitting areas. TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include coffee makers, free local calls, and safes.
South Seas Island Resort features a private beach, a golf course, and a marina. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach resort include 8 outdoor pools, a children's pool, and a gym.
Options on what To do.
While the resort itself was well maintained, the room that we had was dirty. When we got to the resort, there was old food in cabinets along with sand and garbage on the floors. Even after having it cleaned, we still had hair in the bathrooms. The service from staff was not ideal either. We had to call over five times in order to get a crib delivered (which I had called previously to arrange). This process was over a seven hour stretch. The location and pools were absolutely beautiful so it was really disappointing that the room itself and staff did not meet expectations.
Dear Guest, We thank you and yours for spending your relaxing get-away with us in Captiva. While we are thrilled to find that our pools and three hundred tropical acres left you impressed, we are disappointed to learn of our shortfalls in preparing your room and requested details. We hope you can accept our sincerest of apologies and have confidence in knowing that we will strive to ensure this is not repeated in the future. On behalf of all of us, we so enjoyed serving as your host and we look forward to you visiting again one day soon. Warm regards, South Seas Island Resort
Dear Guest, Greetings from sunny Captiva and thank you for sharing your review. We are sorry to learn that perfection was not achieved though we remain confident we can do so the next time we see you. Once more, it was a pleasure to have you with us and we look forward to you visiting again one day soon. Warm regards, South Seas Island Resort
Dear Guest, It was a pleasure to serve as your Captiva host and we hope the enjoyed experience soon has you planning another island retreat. Until next time. Best regards, South Seas Island Resort
Beautiful location. Within walking distance to shops and restaurants. A little pricey, but we would stay again!
Greetings, Learning that you would join us again is the best comment we can hope to find within a review, and we hope you look forward to that day just as much as we do! Warm regards, South Seas Island Resort
Greetings, A five out of five is always a treat to find and we are pleased to learn that your South Seas visit was so enchanting. We thank you for the marvelous review and we encourage you to join us again one day soon. Warm regards, South Seas Island Resort
Dear Guest, We appreciate your high marks, and we look forward to you joining us in Captiva again, hopefully, one day soon. Warm regards, South Seas Island Resort
Dear Guest, A warm hello from your many friends in Captiva and thank you for sharing your review. We would be humbled to one day welcome you back and we invite you to join us again as soon as you can. Warm regards, South Seas Island Resort
I liked the overall size and number of activities available.
Dear Guest, The list of island activities is truly endless, from fishing to kayaking and tennis to golf. We thank you for sharing your thoughtful review and we invite you to hurry back just as soon as you can. All the best, South Seas Island Resort
Dear Guest, Your perfect scores leave our team smiling from ear to ear and while those smiles are covered by our masks, we thank you for taking the time to share. It was a joy to have you settle in with us and we hope your enchanting experience has you planning a quick return. Until next time. Warm regards, South Seas Island Resort
Greetings, We appreciate your perfect scores, and we look forward to you enjoying your next island adventure, hopefully, one day soon. Kind regards, South Seas Island Resort