Very unusual & dirty place. Pulled up to very low lit parking lot around 10:30pm to find many people smoking outside. Walked in to find check-in window closed and had to call for service from a wall phone. Could smell cigarette in hall way but was advised smoking is only allowed on 3rd floor. The room had an odor we couldn’t make out, laminate floor had scattered white particles on it, & bed was just a mattress on a spring cot which wiggle when ever anyone moved. Sheets were stained and thin. We wanted to leave but had been on the road all day and was going to attempt to make the most of it. BUT... once we showered and turned off the lights, we could hear doors closing, people walking and talking, and reeks of marijuana from our room. So we got dressed and left around 12:00 midnight. Here was people hanging out in hallway as we were leaving. We’ve never left a hotel before, this was a first for us!!
Since the first night my toilet was clogged and all they did to fix it was give ME the plunger
This hotel hands down is the worse hotel I've ever stayed at. No towels, sheet was dirty to begin with, and the staff was terrible. Never ever will I stay again with this hotel.
Clean but very Spartan. No in room coffee maker Vending coffee out
We asked for a non smoking room months ago but they didn't have one when we went to check in ! The hallways and elevator reeked with smoke smell ! Beds were hard and shower didn't work very well
Room had an odor. Room was not cleaned. Remains of bugs on floor.
Extended Stay America Select Suites - Cincinnati - Florence - Airport is located within a mile (2 km) of Turfway Crossing and Turfway Park. This 121-room hotel has in-room conveniences like kitchens, dining areas, and sitting areas.
34-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, dining areas, and sitting areas are also available. Housekeeping is available on request.
Guests of Extended Stay America Select Suites - Cincinnati - Florence - Airport enjoy free WiFi in public areas, express check-out, and laundry facilities. A stay here includes free parking. Staff members can help with accommodation requests, and provide a safe deposit box at the front desk. This hotel also has a vending machine.
Very unusual & dirty place. Pulled up to very low lit parking lot around 10:30pm to find many people smoking outside. Walked in to find check-in window closed and had to call for service from a wall phone. Could smell cigarette in hall way but was advised smoking is only allowed on 3rd floor. The room had an odor we couldn’t make out, laminate floor had scattered white particles on it, & bed was just a mattress on a spring cot which wiggle when ever anyone moved. Sheets were stained and thin. We wanted to leave but had been on the road all day and was going to attempt to make the most of it. BUT... once we showered and turned off the lights, we could hear doors closing, people walking and talking, and reeks of marijuana from our room. So we got dressed and left around 12:00 midnight. Here was people hanging out in hallway as we were leaving. We’ve never left a hotel before, this was a first for us!!
Thanks for your feedback. We are so sorry for your experience with the overall cleanliness, noise levels and unpleasant odors. We work hard to deliver comfortable, well-maintained rooms for a great guest experience and we’re sorry we let you down during this stay. We will certainly use your feedback to help us improve and we wish you all the best in your future travels.
Since the first night my toilet was clogged and all they did to fix it was give ME the plunger
Thank you for your feedback. We are so sorry for the toilet issue in your room and apologize that our diligence and concern did not come across as well as we intended by providing a plunger. We hope your future travels are truly wonderful ones.
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
This hotel hands down is the worse hotel I've ever stayed at. No towels, sheet was dirty to begin with, and the staff was terrible. Never ever will I stay again with this hotel.
Oh no – we’re so disappointed to see a 1-star rating. We just hate disappointing guests and we are so sorry you were not at all pleased with your stay.
Clean but very Spartan. No in room coffee maker Vending coffee out
We asked for a non smoking room months ago but they didn't have one when we went to check in ! The hallways and elevator reeked with smoke smell ! Beds were hard and shower didn't work very well
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Room had an odor. Room was not cleaned. Remains of bugs on floor.
Thank you so much for your amazing rating! Please come back to see us soon!