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Holiday Inn Hotel & Suites West Edmonton

3.0 out of 5.0

Recent guest reviews

We chose holiday inn NW Edmonton because the rooms were $108 for our overnight stay as opposed to $180 at the best western in St. Albert where our baseball tournament was held. The service was excellent / had a free room upgrade and got to ask for rooms next to our other team members. The beds were super comfortable and we slept soundly through the night. It was quiet. The boys enjoyed the pool. The only slight complaint would be The service at Ricky's restaurant and the food at Ricky's were not the absolute greatest / but still overall a great experience.

Everything with our stay was excellent! From the room to the staff to the meal at the adjoining restaurant! All amenities were close. Exactly as advertised. Will stay again on our next visit to Edmonton

This hotel is my new go-to on a trip! It's location is very close to the mall, the restaurant located in the hotel was so good! The beds were very comfortable I had a great sleep, staff was welcoming. I would be returning here again for sure!

Easy to get to and the hotel is situated close to many restaurants and not far from West Edmonton Mall. This is a newer hotel and the room we had was excellent. Nice having a great restaurant attached to the hotel.

The front desk staff are always friendly and courteous. The beds in the rooms are very comfortable although it would be nice if they included more bathroom supplies in the room like other Holiday Inn Hotels. All they provide are shampoo, conditioner and a lotion.

These folks understand service and courtesy. They are great. The front desk staff remembers every guest by name. That is unbelievbeable. At times I cant even remember my own name let alone remembering hundreds of ciustomers (guests) by name. Great service!

Very clean and comfortable. The beds are amazing!! We stayed one night and the check in and out were simple and easy. Had a great night sleep. No traffic noises and disturbances from other guests. Would definitely stay again.

Stayed here for two night for a business trip Room was clean and well appointed Lobby was great and so was the staff Coffee in room was horrible and the towels were very hard. Restaurant was nice and the evening staff (blue) and her counterpart were amazing. I feel the price is a bit much at 128 a night but it is what it is. Stayed here for the location in relation to my meetings.

Probably not stay again. Breakfast terrible. How does one burn eggs? No customer service throughout the hotel. I would not recommend. Bina in the restaurant thinks my problems are funny. The Ricky's managers thought getting me coffee was the best thing ever. Crap out of ten.

I must say that the staff at this location was extremely friendly and helpful. I would certainly recommend this location in West Edmonton to anyone staying in the Edmonton area. Handy to some great dining as well as shopping. VERY Comfortable bed!

11330 - 170th Street Edmonton AB

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Holiday Inn Hotel & Suites West Edmonton is located within a mile (2 km) of Mayfield Dinner Theatre and Oasis Centre. This 112-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center. Located centrally in Edmonton, it's also near West Edmonton Mall and TELUS World of Science-Edmonton.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


All of Holiday Inn Hotel & Suites West Edmonton's 112 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free local calls. Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Other standard amenities include ironing boards and desks.

Property features

At Holiday Inn Hotel & Suites West Edmonton, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Standard Room, Non Smoking

King 1 | Queen 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 205 reviews